Activities:

• Introduction to self and team.

• Learning about products offered by Andalusia Travel Agency.

• Understanding the Tourism Industry Act 1992.

• Learning the process for a travel agency to obtain a license from MOTAC.

• Explained documents/procedures required from pilgrims before flight:

  • Payment (45 days before flight)

  • Passport

  • Injection book (vaccinations required for pilgrims)

  • Visa photos

• Saudi visa bio requirements:

  • Scan passport (original)

  • White background selfie

  • Fingerprint scans

• Understanding Umrah rituals (Niat, Tawaf, Saie, Tahlul, Tertib)

• Learning about Special Umrah License (LKU)

• Differences in flight sectors between Malaysia and Saudi Arabia.

• Understanding additional insurance coverage.

• 
  

Equipment Used:

• Computer

• Scanner

Relation to Theory and Practical Studies at UMK:

• Applied knowledge of regulatory frameworks and compliance.

• Practical understanding of visa documentation and requirements.

Issues and Challenges:

• Learning the detailed requirements and processes for different travel documents.

Remarks:

- The first day involved comprehensive orientation and learning about the operational aspects of Andalusia Travel Agency, focusing on legal compliance, documentation requirements, and operational procedures specific to Hajj and Umrah travel.

Activities:

• Understanding price differences during peak and non-peak seasons.

• Learning symbols/terms used in Atom (data entry system):

  • PNR (Passenger Name Record)

  • Tagging (flight sectors)

  • Duration of travel packages.

• Using different types of visas.

• Client arrival procedures.

• Room allocation and pricing strategies.

• Knowledge of different travel packages offered.

• Registration terms and document submission timelines.

• Handling non-Malaysian clients' documentation requirements.

• We received notice from HQ about the upcoming MATTA FAIR event from March 22 to March 24, 2024. Preparation is underway to engage potential clients and follow up with customers interested in registering with Andalusia Puchong. Posting a poster about event MATTA FAIR at facebook Andalusia Puchong to attract more people with the discount we offer to customer.

  
  

Equipment Used:

• Computer

• Atom system

  
  

Relation to Theory and Practical Studies at UMK:

• Application of customer service principles and data management.

• Understanding of market dynamics and pricing strategies.

  
  

Issues and Challenges:

• Managing documentation for international clients.

Remarks:

Day 2 focused on deepening understanding of pricing strategies, system operations, visa requirements, package offerings, registration terms, and upcoming event preparations. This knowledge will enhance operational efficiency and client service at Andalusia Travel Agency.

Activities:

• Learning to use the ATOM system for client data entry.

• Printing package details and using the printer.

• Attending a Zoom meeting on flight safety.

• Using WhatsApp Business for client communication.

• Checking travel eligibility through SSPI.

• Steps for responding to client inquiries.

• Posting updates on social media platforms.

• Composing professional emails to HQ.

  
  

Equipment Used:

• Computer

• Printer

• WhatsApp Business

• Zoom

  
  

Relation to Theory and Practical Studies at UMK:

• Practical application of IT tools and communication platforms in travel management.

• Enhancing customer service and operational efficiency.

  
  

Issues and Challenges:

• Managing multiple communication platforms.

Remarks :

• Day 3 provided valuable insights into operational procedures and customer interaction protocols within Andalusia Travel Agency. Each activity contributed to enhancing my understanding of travel agency management and customer service.

Activities:

• Informing clients about MATTA FAIR discounts via WhatsApp.

• Printing and preparing materials for MATTA FAIR.

• Editing and posting updates on social media.

• Responding to client inquiries and providing package details.

  
  

Equipment Used:

• Computer

• Printer

• Social media platforms

Relation to Theory and Practical Studies at UMK:

• Marketing and promotional activities.

• Customer engagement through digital platforms.

Issues and Challenges:

• Efficiently managing promotional activities and client communications.

Activities:

• Assisting clients at the office.

• Preparing and distributing goodies for MATTA FAIR.

• Keying in client payment deposits in the ATOM system.

• Photographing clients with goodies and editing images.

• Learning about special travel packages for infants and children.

• Data entry of registered clients into Excel.

• Following up with potential clients for registration.

  
  

Equipment Used:

• Computer

• ATOM system

• Canva

  
  

Relation to Theory and Practical Studies at UMK:

• Hands-on experience with client service and event preparation.

• Learning pricing strategies for different age groups.

Issues and Challenges:

• Managing client data entry and follow-up during busy events.

Activities:

• Studied client agreement forms for the types of packages offered.

• Learned how to enter new client information into the ATOM system.

• Observed the process of handling payments and issuing receipts.

• Created promotional content for social media.

• Assisted in office administrative tasks such as filing and organizing documents.

  
  

Equipment Used:

• Computer

• ATOM system

Relation to Theory and Practical Studies at UMK:

• Practical understanding of client management and financial transactions.

• Applied marketing and promotional techniques.

Issues and Challenges:

• Ensuring accuracy in data entry and payment processing.

Activities:

• Participated in a meeting regarding new travel regulations.

• Updated client records with recent travel advisories.

• Assisted with the preparation of travel documents.

• Communicated with clients to inform them about new policies.

• Managed the office's customer service email inbox.

Equipment Used:

• Computer

• Email client

Relation to Theory and Practical Studies at UMK:

• Gained insights into regulatory compliance and client communication.

• Improved understanding of document management.

Issues and Challenges:

• Keeping up-to-date with changing travel regulations.

Activities:

• Conducted a presentation on travel packages for customer understanding.

• Assisted clients with queries about upcoming trips.

• Managed the company’s social media accounts, responding to comments and messages.

• Learned about the different insurance packages available for travelers.

• Printed and distributed marketing materials.

Equipment Used:

• Computer

• Printer

• Social media platforms

Relation to Theory and Practical Studies at UMK:

• Enhanced presentation skills.

• Practical use of social media for client engagement.

Issues and Challenges:

• Addressing a wide range of client inquiries efficiently.

Activities:

• Participated in a workshop on travel safety protocols.

• Updated the ATOM system with new client bookings.

• Prepared a detailed report on current market trends in the travel industry.

• Assisted with the logistical planning for an upcoming event.

• Engaged in follow-up calls with potential clients.

Equipment Used:

• Computer

• ATOM system

• Telephone

Relation to Theory and Practical Studies at UMK:

• Understanding of market analysis and safety regulations.

• Practical experience in event planning and client follow-up.

Issues and Challenges:

• Balancing multiple tasks and meeting deadlines.

NUZUL QURAN

Activities:

• Assisted in the preparation and execution of a promotional event.

• Managed client registration and check-ins at the event.

• Distributed promotional materials and engaged with potential clients.

• Collected data from event attendees for follow-up.

Equipment Used:

• Computer

• Registration software

• Promotional materials

Relation to Theory and Practical Studies at UMK:

• Hands-on experience in event management and client interaction.

• Practical application of promotional strategies.

Issues and Challenges:

• Coordinating various aspects of event management.

Activities:

• Responded to client chats and searched for available dates in October.

• Posted content from HQ's Facebook page (Andalusia Travel and Tours or Geng Cuti-cuti) on Andalusia Puchong's Facebook page.

  
  

Equipment Used:

• Computer

• Social media platforms (Facebook)

Relation to Theory and Practical Studies at UMK:

• Applied communication skills to manage client interactions.

• Utilized social media marketing techniques learned in coursework.

Issues and Challenges:

• Ensuring the accuracy of information when communicating with clients.

• Time management in balancing chat responses and posting updates.

WEEKEND

Activities:

• Posted posters on Facebook.

• Searched for available dates for clients.

• Posted live updates of the lucky draw for free Umrah on WhatsApp group.

• Created a proposal for "Masjid Angkat" initiative.

• Hq has conducted a live announcement and I inform in our WhatsApp group client to reveal the fortunate winner of the Umrah free draw.

• Izzat provided comprehensive guidance on creating catalogs using Whatsapp Web. I practiced by developing catalogs for the Umrah Direct 22 days package and Umrah Direct Saudi Airlines package, ensuring each catalog was informative and visually appealing.

  
  

Equipment Used:

• Computer

• Social media platforms (Facebook, WhatsApp)

• Microsoft Word for proposal writing

Relation to Theory and Practical Studies at UMK:

• Implemented project management skills in proposal creation.

• Applied digital marketing strategies in social media posting.

Issues and Challenges:

• Coordination with multiple clients and ensuring timely responses.

• Drafting a compelling proposal that meets organizational goals.

Activities:

• Created a catalog on WhatsApp web.

• Edited and posted images from HQ feed on Canva and Facebook.

• Shared package details on Facebook, Instagram, TikTok, and WhatsApp.

• Learned about products like Badal Umrah and Badal Haji.

Equipment Used:

• Computer

• WhatsApp web

• Canva for image editing

• Social media platforms (Facebook, Instagram, TikTok, WhatsApp)

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in digital content creation and social media marketing.

• Gained practical knowledge of specific travel products.

Issues and Challenges:

• Maintaining consistent branding across multiple platforms.

• Balancing learning new tasks with ongoing responsibilities.

Activities:

• Learned about the highest positions in Andalusia Travel:

  • FM: File Manager (Junior Executive Operations Umrah under FM)

  • PP: Assistant Manager

  • PU: Umrah Manager

  • BOM: [Position not specified]

• Attended a meeting until 1:53 PM, replaced with a religious lecture due to Ramadan.

• Searched online for shops that design posters or brochures.

Equipment Used:

• Computer

• Internet browser

Relation to Theory and Practical Studies at UMK:

• Understanding organizational structure and management roles, relevant to business management studies.

• Exposure to online research and vendor selection, important for operations management.

Issues and Challenges:

• Limited time for the meeting due to the religious lecture, requiring better time management.

• Finding reliable and cost-effective design services online.

Activities:

• Completed a proposal regarding the advantages for mosques selected as "adopted mosques" by Andalusia Puchong .

• Learned the differences between PEKTA (Pengkursus Ibadat Haji Tanah Air) and PIHTAS (Pembimbing Ibadat Haji Tanah Suci).

• Responded to client chats and provided available dates and quotes.

• Moved items (Umrah guidebooks and magazines) from the first floor up to office, third floor.

Equipment Used:

• Computer

• Whatsapp web

Relation to Theory and Practical Studies at UMK:

• Practical application of proposal writing skills.

• Improved customer service and communication skills.

Issues and Challenges:

• Physical challenge of moving heavy items upstairs.

• Ensuring accurate and timely responses to clients' inquiries.

Activities:

• Received explanations about direct Umrah activities to Makkah and other place

  • Taif itinerary

  • Intention of Umrah in the flight

  • First Umrah intention at Miqat Jaranah

  • Tanaim (intention at Masjid Siti Aisyah)

  • Shaving (Tahlul)

  • the itinerary of turkiye

• Posted on Facebook, sharing posts from HQ.

Equipment Used:

• Computer

• Facebook

Relation to Theory and Practical Studies at UMK:

• Practical experience in social media management and content sharing.

Issues and Challenges:

• Keeping track of detailed religious procedures and ensuring accurate information is shared.

• Managing multiple social media accounts effectively.

Activities:

• Shared feed from Andalusia Travel and Tours' Facebook page to Andalusia Puchong's page.

• Communicated with the owner of the design brochure to cancel an order and refund the deposit.

• reply chat customer

Equipment Used:

• Computer

• Facebook

Relation to Theory and Practical Studie at UMK:

• Practical skills in customer service and vendor management.

• Experience in handling order cancellations and refunds.

Issues and Challenges:

• Negotiating refunds and handling client/vendor relations diplomatically.

• Ensuring timely updates and posts on social media.

WEEKEND

Activities

• Welcomed clients who visited the Andalusia Puchong office to complete Saudi Visa Bio procedures (2 people – mother and child).

• Created posters/flyers using Canva for printing.

• Prepared receipts for document submission and gifts to give to clients, indicating that documents were submitted and gifts were received on that day.

• Presented gifts (dates, prayer mats, travel bags, guidebooks) to clients who visited the office.

Equipment Used

• Computer for creating posters/flyers and preparing receipts.

• Canva for designing posters/flyers.

• Printing equipment for printing the posters/flyers.

• Office supplies for gift packaging.

Relation to Theory and Practical Studies at UMK

• Practical application of customer service skills and handling client interactions.

• Experience in using graphic design tools (Canva) to create marketing materials, aligning with theoretical knowledge from marketing and design courses.

• Understanding of documentation processes and administrative tasks, which relate to business and management studies.

Issues and Challenges

• Ensuring accuracy and completeness in the Saudi Visa Bio procedure to avoid any delays or errors.

• Managing time effectively to handle multiple tasks such as client interaction, creating posters, and preparing receipts within office hours.

• Balancing the quality of design work with the time constraints for printing and distribution of materials.

Activities

• Started the day by responding to client messages that were not addressed the previous day.

• Posted updates on the Andalusia Puchong Facebook feed.

• Answered phone calls from clients inquiring about package prices offered by Andalusia Travel Agency.

• Received an explanation about holiday packages within Malaysia and researched the process for registering clients for these packages.

Equipment Used

• Computer for managing social media posts and responding to client messages.

• Telephone for client inquiries.

Relation to Theory and Practical Studies at UMK

• Application of communication skills in handling client inquiries via phone and messages.

• Practical use of social media management skills, which are part of marketing and communication studies.

• Gained insights into local travel package offerings, enriching theoretical knowledge in tourism management and customer service.

Issues and Challenges

• Ensuring timely and accurate responses to client inquiries to maintain customer satisfaction.

• Keeping up-to-date with the latest information on travel packages to provide clients with accurate details.

• Managing the workload efficiently to balance social media management, client communication, and research tasks.

~ OFF DAY~

Public holiday (Raya Aidilfitri)

~ OFF DAY ~

Public holiday (Raya Aidilfitri)

~ OFF DAY ~

CUTI TANPA GAJI

~ OFF DAY ~

Public holiday (Raya Aidilfitri)

~ OFF DAY ~

WEEKEND

Activities

• Recapped information taught by Izzat about the products offered by Andalusia Travel Agency.

• Assisted clients inquiring about available dates for umrah packages.

• Posted promotional materials on Facebook and other social media platforms.

Equipment Used

• Computer

• Social media platforms (Facebook, Instagram)

• Marketing materials (posters, brochures)

Relation to Theory and Practical Studies at UMK

• Applied marketing theories learned in courses by utilizing social media for promotion.

• Enhanced communication skills by interacting with clients

• Practiced IT skills and social media management

Issues and Challenges

• Difficulty in managing multiple social media accounts simultaneously.

• Ensuring all client inquiries were addressed promptly while maintaining accuracy in information.

• Balancing between recapping lessons and managing real-time client interactions.

Activities

• Assisted in posting promotional content from HQ on Andalusia Puchong’s social media.

• Researched dates with available slots for umrah packages in October.

• Followed up with clients about their inquiries and reservations.

• Developed a WhatsApp catalog showcasing the Umrah Ziarah Spain package to facilitate client information and booking.

• Contacted HQ to respond to client inquiries about Hajj souvenirs. Kak Teha clarified that Hajj pilgrims receive a souvenir package including luggage, dates, prayer mat, telekung (for women), and ihram cloth (for men).

Equipment Used

• Computer

• Social media platforms (Facebook, Instagram)

• Atom System

Relation to Theory and Practical Studies at UMK

• Implemented project management skills learned in coursework to organize tasks effectively.

• Applied digital marketing techniques in real-world scenarios.

• Improved research skills by identifying available dates and package details.

Issues and Challenges

• Managing time effectively to ensure all tasks were completed within the workday.

• Addressing varied client needs and preferences in a timely manner.

• Ensuring the accuracy of information posted on social media platforms.

Activities

• Posted promotional materials about upcoming umrah packages on social media.

• Assisted clients with inquiries about the details and prices of different packages.

• Coordinated with the design team to finalize posters for new promotions.

• Participated in a Zoom meeting involving all branches, focusing on the upcoming Masjid Angkat event.

Equipment Used

• Computer

• Social media platforms (Facebook, Instagram)

• Design software (Canva)

Relation to Theory and Practical Studies at UMK

• Used marketing and promotion strategies taught in classes to attract clients.

• Applied knowledge of customer service to assist clients effectively.

Issues and Challenges

• Ensuring consistency and accuracy in promotional materials.

• Handling a high volume of client inquiries efficiently.

Activities:

• Participated in a live Facebook session for Andalusia HQ regarding the Memorandum of Understanding (MOU) between Andalusia Travel and Tours and Saudi Airlines.

• Learned how to key in payment receipts for clients who made deposit, installment, and full payments.

• Posted tourism package advertisements from the "Geng Cuti-Cuti" Facebook page to the Andalusia Puchong Facebook feed.

• Spent some free time cleaning the office with Izzat prepared for kursus umrah tomorrow.

• Assisted clients in filling out refund forms.

Equipment Used:

• Computer

• Facebook

• Office cleaning supplies

Relation of Theory and Practical Studies at UMK:

• Applied theoretical knowledge of payment systems and client management.

• Enhanced practical skills in social media marketing and office management.

• Gained insight into the practical applications of business agreements (MOU).

Issues and Challenges:

• Managing time effectively to handle multiple tasks.

• Ensuring accuracy when entering payment information to avoid discrepancies.

Activities:

• Searched for upcoming events on Facebook.

• Responded to client messages.

• Posted updates on Facebook.

• Posted product offers on WhatsApp status, personal WhatsApp, Facebook story, TikTok, and Instagram.

• Entered client phone details into an Excel sheet from the ATOM system.

Equipment Used:

• Computer

• Facebook

• WhatsApp

• TikTok

• Instagram

• Excel

Relation of Theory and Practical Studies at UMK:

• Applied digital marketing theories to real-world scenarios.

• Enhanced data management skills by updating client information in Excel.

Issues and Challenges:

• Keeping up with the high volume of client messages.

• Ensuring consistency across multiple social media platforms.

Activities:

• Started the day by opening the PC and replying to client chats.

• Welcomed customers who visited the office to collect their umrah and hajj souvenirs.

Equipment Used:

• Computer

Relation of Theory and Practical Studies at UMK:

• Practical application of client communication and customer service skills.

• Gained hands-on experience in managing face-to-face customer interactions.

Issues and Challenges:

• Balancing digital and in-person customer service tasks efficiently.

~ OFF DAY ~

WEEKEND

Activities:

• Posted images and content from Andalusia HQ on the Andalusia Puchong Facebook page.

• Assisted two non-citizen pilgrims who came to the office to register.

  • Handled the pilgrims’ office visit.

  • Checked their passports (single/multiple entry).

  • Explained that non-citizen customers do not require Saudi visa bio.

  • Provided details on visa types: umrah visa (single entry for 3 months), tourist visa (2-3 years, valid for one year).

• Edited posters and flyers on Canva.

• Printed the itinerary for customers who visited the office.

• Edited images taken from Andalusia HQ's Facebook.

Equipment Used:

• Computer

• Facebook

• Canva

• Printer

Relation of Theory and Practical Studies at UMK:

• Enhanced skills in social media content creation and graphic design.

• Practical application of visa regulations and customer service management.

Issues and Challenges:

• Ensuring all visa information is accurate and up-to-date.

• Managing the design and printing tasks efficiently.

Activities:

• Searched for vendors or events scheduled for near future dates .

• Edited the front page of a flyer.

• Assisted pilgrims who came to the office with queries regarding Badal Haji.

• Assisted an Indian customer looking for a suitable holiday package for their honeymoon ( new challenges).

• Entered customer names into an Excel sheet.

• Provided price and dates for online pilgrim inquiries for September.

• Posted updates on Instagram.

• Added new catalogs to the WhatsApp Umrah package with direct Saudi Airlines offers.

Equipment Used:

• Computer

• Facebook

• Instagram

• Excel

• WhatsApp

Relation of Theory and Practical Studies at UMK:

• Applied marketing and client management theories.

• Enhanced skills in event planning and social media marketing.

Issues and Challenges:

• Balancing multiple tasks and client interactions.

• Ensuring all information is accurate and updated in the system.

Activities:

• Received a briefing from Izzat about Hajj visas.

  • Learned about different Hajj visas: Hajj visa, Mujamalah visa, Visa frada.

  • Learned the differences between Hajj Ifrad, Hajj Tamattu’, and Hajj Qiran.

• Participated in an online meeting with HQ and all branches regarding B2B (business to business) presentations.

• Edited the weekly Umrah poster for the date (11/5/2024).

Equipment Used:

• Computer

• Canva

• Online meeting software

Relation of Theory and Practical Studies at UMK:

• Enhanced skills in online collaboration and business communication.

Issues and Challenges:

• Understanding and retaining detailed visa information.

• Managing time effectively during online meetings and task completion.

Activities:

1. Client from Indonesia came to the office to register for a solo Umrah package.

   • Searched for available dates and provided them to the client.

   • Entered the client's name into the system (ATOM) and an Excel sheet.

   • Printed all necessary forms to be handed over to the client.

2. Edited photos of Umrah pilgrims taken from Facebook using Canva and posted them on Facebook.

3. Listed the phone numbers of customers who want to attend the Hajj course.

4. Three Malaysian clients came to the office in the afternoon for registration.

Equipment Used:

• Computer

• ATOM system

• Excel

• Printer

• Canva

Relation to Theory and Practical Studies at UMK:

• Practical application of customer service skills.

• Data management and entry skills relevant to business administration.

• Use of marketing tools and social media management as part of business communication studies.

Issues and Challenges:

• Ensuring accuracy while entering client details into multiple systems.

• Managing time effectively to handle multiple clients and tasks simultaneously.

• Editing and posting social media content in a timely manner.

Activities:

• Started the day by turning on the PC and responding to pilgrim chats.

• Checked for available seat dates and listed the dates and prices for clients.

• Created side notes for reference when other staff members (intern).

• Posted content from the HQ Facebook page for online marketing.

Equipment Used:

• Computer

• Social media platforms

• Microsoft Word for note creation

Relation to Theory and Practical Studies at UMK:

• Application of communication skills in handling customer queries.

• Organizational skills in managing and documenting information.

• Understanding the role of digital marketing in business.

Issues and Challenges:

• Balancing the workload between customer communication and content creation.

• Ensuring all posted content aligns with the company's marketing strategy.

Activities:

• Turned on the PC and entered the names of customers who paid their deposits on 26/4 into the system (ATOM).

• Added the customers' names into Excel for staff reference.

• Posted new feeds from the HQ Facebook page to the Andalusia Puchong Facebook page.

Equipment Used:

• Computer

• ATOM system

• Excel

• Social media platforms

Relation to Theory and Practical Studies at UMK:

• Experience in data entry and maintaining accurate records.

• Enhancing social media management skills relevant to marketing studies.

• Coordination and communication within a team.

Issues and Challenges:

• Maintaining accuracy in data entry.

• Ensuring timely updates and consistency in social media posts.

~ OFF DAY ~

WEEKEND

Activities:

• Searched available dates for customers who wanted to register online.

• Welcomed customers coming to the office and answered their questions.

• Offered Umrah packages and facilitated bag exchanges for damaged ones.

• Responded to customer chats and resolved issues related to payment receipts and online transactions.

• Posted feeds from the HQ Facebook page to the branch's Facebook page.

Equipment Used:

• Computer

• ATOM system

• Social media platforms

Relation to Theory and Practical Studies at UMK:

• Application of customer service skills in a practical setting.

• Problem-solving and handling customer complaints effectively.

• Use of digital tools for customer relationship management.

Issues and Challenges:

• Managing online customer interactions simultaneously.

• Ensuring all customer inquiries are addressed promptly and accurately.

Activities:

• Welcomed customers interested in a holiday package to Thailand.

• Prepared and finalized the front page of a poster/flyer to be handed over to Cik Man.

• Responded to pilgrim chats via WhatsApp Web.

Equipment Used:

• Computer

• Canva

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Experience in travel package promotion and marketing.

• Graphic design skills relevant to business communication.

• Enhancing customer service and online communication skills.

Issues and Challenges:

• Ensuring the design meets the required standards.

• Managing multiple customer inquiries efficiently.

~ OFF DAY ~

LABOUR DAY

Activities:

• Responded to pilgrim chats.

• Informed registered pilgrims at Andalusia Puchong about the upcoming Umrah course via WhatsApp Sender.

• Join the meeting with Hq ia zoom meeting

Equipment Used:

• Computer

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Application of communication skills in customer interaction.

• Use of digital tools for mass communication and updates.

Issues and Challenges:

• Ensuring all messages are sent accurately and received by the intended recipients.

• Handling a high volume of customer inquiries efficiently.

Activities:

• Started the day by turning on the PC and chatting with customers.

• Provided booking details to a customer for 18 November.

Equipment Used:

• Personal computer (PC)

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Applied communication skills and customer service techniques learned in courses.

• Utilized technology to manage customer interactions, aligning with IT training.

Issues and Challenges:

• Ensuring accurate and clear communication of booking details to avoid misunderstandings.

Activities:

• Organized the office in preparation for an Umrah course.

• Welcomed customers and requested them to scan attendance for the Umrah course.

• Answered customer inquiries.

Equipment Used:

• Attendance scanning device

• PC for organization and communication

Relation to Theory and Practical Studies at UMK:

• Practical application of event management and customer relations.

• Use of office management tools and practices.

Issues and Challenges:

• Managing multiple customer inquiries simultaneously.

~ OFF DAY ~

WEEKEND

Activities:

• Replied to customer chats.

• Reposted a video from HQ on Facebook.

• Checked the system for available dates for the 22-day Umrah package and Turkey package.

• Issued receipts and confirmation letters to both online and in-person registered customers, providing complete package details.

• Entered customer details into the ATOM system and Excel (personal details and completed payments).

• Drafted a discount request letter to HQ for the Festival Turath Islami Selangor from 26 May to 2 June 2024.

Equipment Used:

• PC

• ATOM system

• Excel

• Facebook

Relation to Theory and Practical Studies at UMK:

• Applied administrative skills in managing customer records.

• Utilized digital tools for communication and customer service.

Issues and Challenges:

• Ensuring accuracy in data entry and timely communication with customers.

Activities:

• Assisted a customer in the office to check the date for 18 September.

• Posted content on Facebook.

• Welcomed customer from Agent Pn Liza, provided the list of dates and prices for the Sharjah transit package.

• After registration, entered customer data into ATOM and Excel.

• Replied to chat messages from previous intern customers.

Equipment Used:

• PC

• ATOM system

• Excel

• Facebook

Relation to Theory and Practical Studies at UMK:

• Practical application of data management and social media marketing.

• Enhanced customer service skills.

Issues and Challenges:

• Managing high volume of data and ensuring prompt customer service.

Activities:

• Replied to customer inquiries online via WhatsApp Web.

• Attended a meeting with HQ and all branches discussing handling VIP customer, including topics like private Mutawwif, transportation, visa types, and additional services.

• Provided explanations related to the Mutawwif unit, feedback mechanisms, and Google Form for feedback in the customer group.

• Finalized receipts for customer who paid RM 6690.

• Searched for customer whose dates were changed by HQ.

• Edited and posted an Umrah poster from HQ on Canva and Facebook.

• Sent out a blast about the Umrah course scheduled for Saturday (11 May 2024).

• Listed customer names attending the Umrah course.

Equipment Used:

• PC

• WhatsApp Web

• Canva

• Facebook

Relation to Theory and Practical Studies at UMK:

• Application of communication strategies and feedback management.

• Experience in digital marketing and graphic design.

Issues and Challenges:

• Coordination between different departments and ensuring all updates are communicated effectively.

Activities:

• Replied to customer chats.

• Edited and posted quotes on Instagram.

• Checked for available dates and listed them for customers.

• Researched events happening in the Puchong area.

• Handed over documents for a baby.

• Attended a holiday meeting at 3:07 PM discussing the Atom portal usage, series group status, brochure access via Linktree, types of travel packages (FULLBOARD), room categories (adult, child, and baby), insurance coverage, and FIT package registration.

• Requested quotes from HQ.

Equipment Used:

• PC

• Instagram

• Atom portal

• Linktree

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in social media marketing, event planning, and customer relations.

• Applied theoretical knowledge of travel and tourism management.

Issues and Challenges:

• Keeping up with multiple tasks and ensuring accuracy in information dissemination.

Activities:

• Followed up with customers planning to go for Umrah.

• Posted pictures on the Instagram feed.

Equipment Used:

• PC

• Instagram

Relation to Theory and Practical Studies at UMK:

• Practical application of follow-up techniques and customer engagement strategies.

• Use of social media for marketing and customer interaction.

Issues and Challenges:

• Maintaining customer interest and engagement through follow-up and social media posts.

Activities:

• Replied to customer chats.

• Welcomed customers to the office to complete their Saudi Airlines package payments.

• Entered customer details into the ATOM system and Excel.

• Logged details in ATOM for distributing souvenirs (dates, bags, guidebooks, and prayer mats) to three customers.

• Welcomed seven customers attending the Umrah course conducted by Cikman.

Equipment Used:

• PC

• ATOM system

• Excel

Relation to Theory and Practical Studies at UMK:

• Enhanced data management and customer service skills.

• Applied theoretical knowledge in event management and logistics.

Issues and Challenges:

• Managing multiple tasks efficiently and ensuring accurate data entry.

~ OFF DAY ~

WEEKWEND

Activities:

• Replied to customer chats that were not addressed the previous day.

• Informed the manager about a customer meeting in Bandar Baru Bangi the next day.

• Rechecked seat availability for 18 September to update the customer for registration.

Equipment Used:

• PC

• Communication tools (WhatsApp/Web)

Relation to Theory and Practical Studies at UMK:

• Practical application of communication and organizational skills.

• Ensuring customer satisfaction through timely updates.

Issues and Challenges:

• Coordinating schedules and managing customer expectations.

Activities:

• Posted feed on Andalusia Puchong’s Facebook page.

• Received information from HQ regarding Hajj visas - quota issued by Saudi Arabia through Mujamalah visa.

• Edited Umrah course materials on Canva and posted on Facebook.

• Learned how to manually key in receipts, guided by Izzat, for managing the office independently.

• Learned basic procedures for creating Daily Collection Reports (LKH).

Equipment Used:

• PC

• Facebook

• Canva

Relation to Theory and Practical Studies at UMK:

• Applied digital marketing skills.

• Enhanced understanding of financial reporting and office management.

Issues and Challenges:

• Ensuring accuracy in financial documentation and social media content.

Activities:

• Attended an online meeting via Zoom about cash handling procedures.

• Edited Hajj pilgrim photos on Canva and posted them on Facebook.

• Replied to customer and festival organizer messages.

• Welcomed customers making full payments and those checking for available dates in August (triple room package ~ short distance).

Equipment Used:

• PC

• Zoom

• Canva

• Facebook

Relation to Theory and Practical Studies at UMK:

• Practical application of digital design, customer service, and virtual meeting participation.

• Enhanced skills in event coordination and financial management.

Issues and Challenges:

• Managing multiple customer interactions and ensuring clear communication.

Activities:

• Assisted customers in completing Hajj refund forms and date change forms online.

• Responded to customer chats.

• Edited flyers using Canva.

• Posted content on Facebook.

Equipment Used:

• PC

• Canva

• Facebook

Relation to Theory and Practical Studies at UMK:

• Application of customer service skills and digital content creation.

• Improved understanding of refund processes and marketing strategies.

Issues and Challenges:

• Ensuring accuracy and clarity in form submissions and digital posts.

Activities:

• Replied to customer chats.

• Welcomed customers to the office, checked dates for July and December.

• Posted content about Pakistan and Istanbul Bursa packages on Facebook.

• Joined a Zoom meeting discussing Umrah and Hong Leong Bank matters.

• Informed customers about their rescheduled dates by HQ.

• Organized the office (vacuuming, trash disposal, chair arrangement, and restroom cleaning) in preparation for the Umrah course on Saturday.

Equipment Used:

• PC

• Facebook

• Zoom

Relation to Theory and Practical Studies at UMK:

• Applied event planning and customer relations skills.

• Enhanced office management and digital marketing techniques.

Issues and Challenges:

• Balancing customer interactions with office maintenance tasks and ensuring effective communication.

Activities:

• Welcomed customers attending the Umrah course.

• Created receipts for full payments made online by customers.

• Completed the date change form for Mr. Norambros and obtained confirmation from HQ for the surcharge payment.

• Posted updates on the Facebook feed.

Equipment Used:

• PC

• ATOM system

• Facebook

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in customer service, financial documentation, and social media management.

• Applied theoretical knowledge in logistics and event management.

Issues and Challenges:

• Coordinating with HQ for date changes and managing customer expectations.

~OFF DAY ~

WEEKEND

Activities:

• Welcomed customers to the office for detailed information on short-distance packages for February.

• Replied to customer chats.

• Listed customers who will register during the event to get a discounts.

• Managed a customer's payment for five people, created deposit receipts, entered details into ATOM and Excel, and provided receipts and document submission instructions (45 days before departure).

• Designed a poster for the Festival Turath Islami (26 May - 2 June 2024).

• Posted the feed or content on Facebook.

• Answered customer calls regarding packages and provided date details for September and December via WhatsApp Web.

Equipment Used:

• PC

• ATOM system

• Excel

• Facebook

• WhatsApp Web

• Phone

Relation to Theory and Practical Studies at UMK:

• Practical application of communication, financial management, and digital marketing skills.

• Improved organizational and event planning capabilities.

Issues and Challenges:

• Handling multiple tasks and ensuring accurate customer information management.

Activities:

• Sent a broadcast message to customers encouraging registration during the event for discounts.

• Participated in a live TikTok HQ briefing titled "BANGKIT USAHAWAN UMRAH."

• Received instructions from Izzat on dialysis procedures and noted that early notification of dialysis patients helps manage the process in Saudi Arabia.

  • Two types of dialysis: Blood and water.

  • Dialysis is conducted in Madinah once and in Makkah twice, assisted by Haramain officers; mutawwif will not accompany to the hospital.

• Created a "quick reply" on WhatsApp for dialysis services to facilitate staff responses.

Equipment Used:

• PC

• TikTok

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Enhanced understanding of medical service coordination.

Issues and Challenges:

• Efficiently managing and conveying critical health-related information.

~ OFF DAY ~

WESAK HOLIDAY

Activities:

• Checked available dates for customers.

• Replied to customer chats.

• Joined a Zoom meeting with HQ discussing sales strategies.

• Followed up with customers who had not previously registered to do so during the event.

• Prepared the gift for event Turath islami

Equipment Used:

• PC

• Zoom

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Practical application of sales and customer relationship management.

• Improved communication skills.

Issues and Challenges:

• Persuading undecided customers to register and managing sales strategies effectively.

Activities:

• Replied to customer chats.

• Posted a content on Facebook.

• Prepared for the Festival Turath Islami at Masjid Negeri Shah Alam.

• Moved items from first floor to the office, including magazines, package brochures, and free Umrah brochures.

• Packed materials into bags.

• Organized the office for the Umrah course the next day.

Equipment Used:

• PC

• Facebook

Relation to Theory and Practical Studies at UMK:

• Application of event preparation and logistical coordination.

• Enhanced skills in teamwork and office management.

Issues and Challenges:

• Ensuring all materials are properly packed and the office is well-prepared for the course.

Activities:

• Welcomed customers attending the Umrah course at 9:30 AM and those two customers registering for August month.

• Informed customers about discounts for registrations made the next day during Andalusia Puchong's event.

• Checked available dates for the fasting month and a one-month fasting package (36 days).

• Replied to customer chats on WhatsApp.

Equipment Used:

• PC

• WhatsApp Web

Relation to Theory and Practical Studies at UMK:

• Practical application of event hosting and customer service skills.

• Improved ability to manage multiple customer interactions and data accuracy.

Issues and Challenges:

• Handling customer registrations and inquiries efficiently while managing event-related tasks.

~ OFF DAY ~

WEEKEND

~ OFF DAY ~

Replacement leave for MATTA Fair event

Activities:

• Updated and closed up registrations for customers with a discount of RM 100 per person.

• Replied to customer chats.

• Entered customer payment receipts into the ATOM system for deposits payment made yesterday.

• Created payment receipts for three customers.

• Edit the post using Canva, and uploaded edited videos and motivational quotes to the Andalusia Puchong Instagram feed.

• Replied to customers inquiring about free Umrah.

• Posted content from the HQ Facebook page to the Puchong branch Facebook page.

Equipment Used:

• PC

• ATOM system

• Facebook

• Canva

Relation to Theory and Practical Studies at UMK:

• Practical application of customer relationship management and financial documentation.

• Enhanced skills in digital marketing and social media content creation.

Issues and Challenges:

• Managing multiple customer inquiries and maintaining accuracy in financial records.

Activities:

• Answered calls from customers seeking information about Umrah for two people.

• Provided details to a customer inquiring about wheelchairs.

• Participated in a Zoom meeting with HQ discussing sales improvement strategies for branches:

  • Regular Facebook postings and adding to community feeds in Puchong.

  • Altering TikTok live presentations.

  • Using an online database.

  • Collaborating with mosques.

• Answered a call from a customer wanting to merge the Puchong group with the Kota Kinabalu group.

• Uploaded event posters in the WhatsApp group with customers.

• Provided Umrah confirmation letters to customers.

• Received payments from customers and closed registrations.

• Edited and posted images on the Puchong branch Facebook page using Canva.

• Printed and entered customer payment details, then sent PDF receipts to customers.

• Replied to customer chats about free Umrah.

Equipment Used:

• PC

• Zoom

• Facebook

• WhatsApp

• Canva

• Printer

Relation to Theory and Practical Studies at UMK:

• Practical application of sales strategies and customer service.

• Improved skills in graphic design and online marketing.

Issues and Challenges:

• Coordinating group merges and maintaining clear communication with customers.

Activities:

• Replied to all customer chats.

• Followed up with customers who previously inquired about Andalusia Travel packages.

• Checked available dates in the ATOM system and provided updates to online customers.

• Managed the office alone after lunch as Izzat and Cikman were at the Festival Turath Islami booth.

• Replied to customer chats about free Umrah.

• Emailed cancellation of OR-AT to the audit department.

• Answered calls from customers about dates and wheelchairs.

• Entered customer payments into the ATOM system and created receipts.

• Sent created receipts to customers.

• Entered customer details into Excel.

• Join the event after finish the office hour

Equipment Used:

• PC

• ATOM system

• Excel

• Email

Relation to Theory and Practical Studies at UMK:

• Applied knowledge in customer follow-up and office management.

• Enhanced skills in financial record-keeping and email communication.

Issues and Challenges:

• Managing the office alone and ensuring timely responses to customer inquiries.

Activities:

• Opened the office alone as other staff went directly to the event venue.

• Replied to customer chats.

• Prepared the daily collection report (LKH) and sent it to HR via email.

• Posted updates on the Facebook feed.

• Edited customer images using Canva and posted them on the Andalusia Puchong Facebook page.

• Used WhatsApp Sender to broadcast information about no Umrah course for the week.

• Prepared and sent the daily collection report to HQ.

• I come at event after finish office hour

Equipment Used:

• PC

• Facebook

• Canva

• WhatsApp Sender

• Email

Relation to Theory and Practical Studies at UMK:

• Applied skills in financial reporting and social media management.

• Enhanced abilities in graphic design and mass communication.

Issues and Challenges:

• Managing office responsibilities alone and ensuring timely completion of tasks.

Activities:

• Replied to customer chats about "free Umrah."

• Prepared the daily collection report (LKH) and sent it via email to HR, along with the attendance report for practical students.

• Printed receipts for customers who made payments yesterday.

• Sent PDF payment receipts and Umrah confirmation letters to customers.

• Entered customer details into Excel.

Equipment Used:

• PC

• Email

• Excel

• Printer

Relation to Theory and Practical Studies at UMK:

• Applied knowledge in financial reporting and customer service.

• Enhanced skills in documentation and communication.

Issues and Challenges:

• Ensuring accurate and timely responses to customer inquiries.

• Maintaining proper documentation and reporting.

~ OFF DAY ~

WEEKEND

~ OFF DAY ~

Yang di Pertuan Agong's birthday holiday

Activities:

• Replied to customer chats that were not answered during the event.

• Searched for upcoming events for the following months.

• Informed Izzat about a customer wanting to change from a four-person room to a two-person room.

• Entered customer details into Excel.

• Edited customer images using Canva and posted them on Facebook.

• Sent a leave application form for Hari Raya Haji to HQ via email.

• Learned how to use the card machine for customers to make debit/credit card payments in preparation for managing the office alone during the staff company trip.

Equipment Used:

• PC

• Excel

• Canva

• Facebook

• Email

Relation to Theory and Practical Studies at UMK:

• Practical application of customer service and office management skills.

• Enhanced abilities in digital marketing.

Issues and Challenges:

• Learning to manage payment processes independently.

• Ensuring effective communication and accurate record-keeping.

Activities:

• Cleaned the stairs due to debris from the ceiling caused by heavy rain last week.

• Replied to customer chats about flight schedules for their chosen packages.

• Posted updates on Facebook.

• Contacted customers who registered during the event to obtain their phone numbers for Excel entry.

• Attended a Zoom meeting with HQ and all branches.

• Searched for events for August and September.

• Practiced using the card machine in more detail.

• Received detailed instructions from Izzat on how to handle customer date changes and receipt creation if other staff are absent due to the company trip to Cameron Highlands.

Equipment Used:

• PC

• Facebook

• Zoom

• Card machine

• Excel

Relation to Theory and Practical Studies at UMK:

• Applied skills in office maintenance and customer service.

• Improved abilities in digital marketing and financial transactions.

Issues and Challenges:

• Managing office cleanliness and maintenance.

• Ensuring smooth operation and customer service during staff absence.

Activities:

• Replied to customer chats.

• Posted on Andalusia Puchong's Facebook about travel products (holiday packages).

• Provided document submission details to customers who registered at the Turath Islami event.

• Posted on Instagram as per the sequence set by the manager (Cikman): photos, videos (content), and motivational quotes.

• Printed customer payment slips.

• Reviewed the procedure for entering customer payments with Izzat.

Equipment Used:

• PC

• Facebook

• Instagram

• Printer

Relation to Theory and Practical Studies at UMK:

• Enhanced social media management and marketing skills.

• Improved customer service and administrative skills.

Issues and Challenges:

• Ensuring posts follow the correct sequence.

• Handling multiple customer inquiries efficiently.

Activities:

• Opened the office alone as other staff were on a company trip.

• Replied to customer chats about Umrah packages and courses.

• Checked available dates for February.

• Edited images from the HQ Facebook page and posted them on the Puchong branch Facebook.

• Answered customer calls about Umrah courses.

Equipment Used:

• PC

• Facebook

• Phone

Relation to Theory and Practical Studies at UMK:

• Practical application of customer service and office management skills.

• Enhanced abilities in digital marketing and communication.

Issues and Challenges:

• Managing the office alone and ensuring all tasks are completed

Activities:

• Opened the PC and prepared the daily collection report for yesterday, then sent it to HQ.

• Assisted customers at the office with deposit payments (cash) and entered their details into the ATOM system.

• Created manual deposit receipts using the receipt book.

• Welcomed customers who came to submit documents and helped them with the Saudi visa bio process.

• Went to the bank to transfer customer deposit payments.

Equipment Used:

• PC

• ATOM system

• Receipt book

• Bank services

Relation to Theory and Practical Studies at UMK:

• Applied financial transaction skills and customer service.

• Improved skills in handling official documents and processes.

Issues and Challenges:

• Ensuring accurate and timely financial transactions.

~ OFF DAY ~

WEEKEND

Activities:

• Opened the office alone as usual.

• Prepared and sent the daily collection report for 8 June 2024 to HQ via email.

• Replied to customer chats about the dialysis service offered by Andalusia.

• Provided customers with available dates and listed the available dates for customers.

• Posted content from the HQ Facebook page to the Puchong branch Facebook.

• Created a manual receipt for a customer who made an online Umrah payment of RM 3000.

Equipment Used:

• PC

• Email

• Facebook

• Receipt book

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in financial reporting and customer service.

• Improved abilities in digital marketing and communication.

Issues and Challenges:

• Managing customer inquiries and financial transactions independently.

Activities:

• Opened the office and was supervised by the manager.

• Prepared and sent the daily collection report (LKH) to HQ via email.

• Replied to customer chats and confirmed available dates with customers.

• Welcomed customers who came to the office to make full cash payments for the Saudi Airlines Umrah package worth RM 10,090.

• Assisted by Cikman in counting the total cash given by the customer.

• Created and handed over payment receipts to customers.

• Emailed corrections for the LKH for 10 and 8 June 2024.

• Assisted an online customer (a former schoolmate) interested in the Bromo package (university trip).

• Called HQ to get a quote for the Bromo package.

• Filled in requested details (FIT) for Kak Huda (Holiday Unit) and handed them over to Kak Fathah, who manages trips to Indonesia.

• Provided Kak Fathah with a tentative schedule made by the customer for a total the quatations.

• Posted on Instagram as per the sequence and edited quotes on Canva.

• Answered a call from HQ about customer payment for Juriah, who booked an Umrah package for July.

• Informed the Accounts Unit about the customer's request to change the date (KIV).

• Printed an online deposit payment receipt for a customer.

• Entered the details of customers who registered in the ATOM system.

Equipment Used:

• PC

• Email

• ATOM system

• Phone

• Instagram

• Canva

• Printer

Relation to Theory and Practical Studies at UMK:

• Applied skills in financial management, customer service, and social media management.

• Enhanced understanding of handling customer inquiries and transactions.

Issues and Challenges:

• Managing office tasks and customer interactions simultaneously.

• Ensuring accurate financial transactions and documentation.

Activities:

• Replied to customer chats.

• Participated in an online Zoom meeting discussing sales planning simulations for each branch.

• Checked available dates for customers in February, during the school holiday season.

• Edited quotes on Canva and posted them on Instagram.

• Took videos from Andalusia Puchong's TikTok and posted them on Instagram as per the sequence.

• Searched for upcoming events.

• Printed customer payment receipts.

• Informed all customers registered with the Andalusia Puchong branch about the Umrah course on Saturday (15 June 2024).

• Entered yesterday's payments into Excel and completed customer details.

• Listed customers who will receive vaccinations on the day of the Umrah course.

Equipment Used:

• PC

• Zoom

• Excel

• Canva

• Instagram

• Printer

Relation to Theory and Practical Studies at UMK:

• Applied skills in sales planning, digital marketing, and customer service.

• Enhanced abilities in financial management and communication.

Issues and Challenges:

• Managing multiple tasks and ensuring all customer interactions are handled effectively.

• Keeping accurate records of financial transactions and customer details.

Activities:

• Replied to customer chats.

• Searched for upcoming events on Facebook.

• Edited and added elements to flyers on Canva.

• Explained dialysis services to customers.

• Listed dates for customer payments (45 days before flight) in Excel.

• Created a Raya Haji poster for Instagram.

• Welcomed customers for document submissions, created and handed over document submission receipts.

Equipment Used:

• PC

• Facebook

• Canva

• Excel

• Instagram

• Printer

Relation to Theory and Practical Studies at UMK:

• Applied skills in digital marketing, and customer service.

• Enhanced understanding of administrative tasks and financial planning.

Issues and Challenges:

• Managing multiple tasks efficiently.

• Ensuring accuracy in financial records and document handling.

Activities:

• Opened the PC and replied to customer chats from the previous day.

• Posted content copied from HQ's Facebook on Andalusia Puchong's Facebook.

• Listed names of customers who completed payments and Umrah documents before the deadline (45 days before flight).

• Reminded customers to complete payments and submit documents for June and July.

• Tidied the office with Izzat in preparation for customers attending the Umrah course the next day.

• Answered customer calls about document submissions and checked their names in the ATOM system.

• Posted the Umrah course poster on Facebook and Instagram feeds.

Equipment Used:

• PC

• Facebook

• Instagram

• Phone

• ATOM system

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in digital marketing, customer service, and office management.

• Improved communication and administrative abilities.

Issues and Challenges:

• Managing customer inquiries and ensuring timely reminders for payments and document submissions.

~ OFF DAY ~

unpaid leave

~ OFF DAY ~

Raya Haji Holiday

~ OFF DAY ~

Raya Haji Holiday

~ OFF DAY ~

Unpaid leave

~ OFF DAY ~

Unpaid leave

Activities:

• Opened the PC and posted a content on Instagram, took videos from Andalusia Puchong's TikTok, and posted them on IG.

• Sent an email to HR with the out-of-office activity form for Cikman.

• Blasted information to all registered customers about the Umrah course on 22 June 2024 (Saturday).

• Replied to customer chats about vaccinations and the Saudi visa bio process.

• Searched and listed prices and available dates for January and December for customers.

• Scanned customer passports and handed them to Izzat.

• Checked flight dates for Saudi Airlines.

Equipment Used:

• PC

• Instagram

• TikTok

• Email

• Scanner

Relation to Theory and Practical Studies at UMK:

• Applied skills in social media management, customer service, and office administration.

• Enhanced understanding of visa processes and customer communication.

Issues and Challenges:

• Managing multiple customer inquiries and ensuring accurate information dissemination.

• Coordinating with HR and handling administrative tasks efficiently.

Activities:

• Opened the PC and posted Cikman's video from TikTok on Instagram.

• Edited quotes poster on Canva and posted it on Instagram as per the set sequence.

• Printed full payment receipts for customers.

• Joined a Zoom meeting with HQ for a briefing on EPF (KWSP).

• Entered customer payments into Excel.

Equipment Used:

• PC

• Instagram

• TikTok

• Canva

• Printer

• Zoom

• Excel

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in social media management, and financial reporting.

• Improved understanding of employee benefits and administrative tasks.

Issues and Challenges:

• Ensuring accuracy in financial records and managing multiple tasks efficiently

Activities:

• Prepared the office to welcome customers attending the Umrah course at 9:30 AM (15 attendees).

• Replied to customer chats with attention to detail.

• Posted on Andalusia Puchong's Facebook.

• Answered physical inquiries from participants.

• Welcomed customers coming to the office for payments.

Equipment Used:

• PC

• Facebook

Relation to Theory and Practical Studies at UMK:

• Applied skills in event management, customer service, and digital marketing.

• Enhanced abilities in handling customer inquiries and office administration.

Issues and Challenges:

• Managing a large number of customers and ensuring all inquiries are addressed accurately.

~ OFF DAY ~

WEEKEND

Activities:

• Replied to customer chats about available dates and packages.

• Posted images from HQ's Facebook on Andalusia Puchong's Facebook feed.

• Entered customer payment details into the ATOM system, printed, and handed over PDF receipts to customers.

• Printed agent registration forms for customers.

• Searched for upcoming events in Puchong on Facebook and other platforms.

• Welcomed customers registering at the office, entered their names into the ATOM system after they chose dates and made deposit payments, created deposit receipts, and handed them over.

• Entered registered customer details into Excel.

Equipment Used:

• PC

• Facebook

• ATOM system

• Printer

• Excel

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in customer service, financial management, and social media management.

• Improved abilities in event planning and office administration.

Issues and Challenges:

• Managing multiple tasks and ensuring accurate financial and customer records.

Activities:

• Opened the office, welcomed customers, and helped Izzat with Saudi visa bio for two customers.

• Handled customers picking up gifts (bags, dates, and prayer mats), printed receipts, and assisted in carrying items downstairs.

• Provided a detailed PDF itinerary for Ramadan Umrah packages to a customer agent.

• Took images from the Geng Cuti-Cuti Facebook feed and posted them on Andalusia Puchong's feed.

• Answered customer calls about Umrah courses and document submissions.

• Welcomed customers picking up gifts (for 11 people).

• Provided detailed information on packages and available dates, printed the itinerary for a customer.

• Welcomed customers for luggage exchange due to damage.

Equipment Used:

• PC

• Facebook

• Phone

• Printer

Relation to Theory and Practical Studies at UMK:

• Applied skills in customer service, event management, and social media management.

• Enhanced abilities in office administration and handling customer inquiries.

Issues and Challenges:

• Managing customer service tasks and ensuring accurate information dissemination.

Activities:

• Posted videos from TikTok Andalusia Puchong on Instagram.

• Joined an online meeting with HQ and other branches at 9:15 AM to discuss early Muharram sales targets.

• Edited quotes poster on Canva for Instagram.

• Replied to all customer chats.

• Welcomed customers for the Saudi visa bio process.

• Checked available dates.

• Answered customer calls about Umrah courses.

• Blasted information about the Rahmah package for 27 July in WhatsApp groups, and posted on IG stories, TikTok, Facebook, and WhatsApp.

• Followed up with customers who inquired about the Rahmah package but haven't registered.

• Followed up with a customer from Rawang about the Umrah course.

Equipment Used:

• PC

• Instagram

• TikTok

• Canva

• WhatsApp

• Phone

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in digital marketing, customer service, and event planning.

• Improved abilities in communication and administrative tasks.

Issues and Challenges:

• Managing multiple communication channels and ensuring all customer inquiries are addressed efficiently.

• Coordinating with HQ and other branches for sales targets and event planning.

Activities:

• Replied to customer chats.

• Posted on Andalusia Puchong’s Facebook and Instagram according to the set sequence.

• Blasted information to all registered customers about the Umrah course cancellation for this week.

• Attended a Zoom meeting with HQ to learn about creating ads.

• Answered customer phone calls.

• Welcomed customers to the office, assisted with gift collection, and printed and handed over gift collection receipts.

• Provided top-notch service by helping customers carry their luggage to their cars.

• Listed customer phone numbers from the Matta Fair event for a blast about the early Muharram discount program.

• Searched for upcoming events.

Equipment Used:

• PC

• Facebook

• Instagram

• Zoom

• Phone

• Printer

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in digital marketing, customer service, and event management.

• Improved understanding of advertising techniques and customer relationship management.

Issues and Challenges:

• Managing multiple customer interactions and ensuring timely updates about cancellations.

• Learning new advertising strategies and implementing them effectively.

Activities:

• Replied to all customer chats.

• Assisted customers with document submissions and provided receipt of document submission.

• Helped customers with the Saudi visa bio process (2 people).

• Assisted Izzat in creating payment receipts for customers who paid in cash, card, and QR.

• Searched for events on Facebook, Instagram, and Google.

Equipment Used:

• PC

• Phone

• Printer

• Facebook

• Instagram

• Google

Relation to Theory and Practical Studies at UMK:

• Applied skills in customer service, document handling, and financial transactions.

• Improved abilities in event planning and social media management.

Issues and Challenges:

• Managing multiple customer requests and ensuring accurate documentation.

• Coordinating payment processes and handling various payment methods.

Activities:

• Opened the PC and replied to all customer chats.

• Listed names of customers registering for upcoming events.

• Followed up with customers interested in registering, informing them about the 7 July 2024 registration deadline to avail early Muharram discounts.

• Welcomed customers for the Saudi visa bio process.

Equipment Used:

• PC

• Phone

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in customer service, event management, and follow-up communication.

• Improved understanding of visa processes and customer engagement strategies.

Issues and Challenges:

• Ensuring timely follow-ups and accurate registration details.

• Managing customer inquiries and providing prompt assistance.

~OFF DAY ~

WEEKEND

Activities:

• Replied to all customer chats from Sunday.

• Stored 150 pieces of bags and 25 packs of new magazines.

• Created a list of events found and scheduled to occur soon to help Cikman select suitable events.

• Continued searching for events on Facebook and Google.

Equipment Used:

• PC

• Facebook

• Google

Relation to Theory and Practical Studies at UMK:

• Applied skills in inventory management, event planning, and customer service.

• Improved abilities in research and logistical planning.

Issues and Challenges:

• Managing inventory and ensuring accurate record-keeping.

• Finding relevant events that align with company objectives.

Activities:

• Created a letter requesting Bandar Bukit Puchong Mosque to become a partner mosque.

• Blasted information to customers in the database about the early Muharram discount via a free Umrah scan.

• Posted on Facebook.

• Welcomed customers to the office to explain the Umrah packages offered by Andalusia Travel Agency.

Equipment Used:

• PC

• Email

• Facebook

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in professional communication, customer service, and social media management.

• Improved understanding of partnership proposals and promotional strategies.

Issues and Challenges:

• Drafting professional communication and ensuring it aligns with company goals.

• Managing customer inquiries and providing detailed package information.

Activities:

• Welcomed customers completing payments and collecting bags, and took photos to complete the document submission process.

• Searched for upcoming events.

• Called event organizers to inquire about booth availability.

• Blasted information to all previously registered customers about the Umrah course on 6 July 2024 (Saturday).

Equipment Used:

• PC

• Phone

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in customer service, event planning, and professional communication.

• Improved understanding of booth logistics and promotional strategies.

Issues and Challenges:

• Ensuring accurate documentation and timely communication with customers and event organizers.

• Managing multiple customer interactions and providing detailed information.

Activities:

• Blasted event posters on all social media stories (TikTok, WhatsApp, Instagram, and Facebook).

• Listed names of customers attending the Umrah course at the office conducted by Cikman.

• Added points and content to Cikman's PowerPoint presentation.

• Handled personal inquiries from a former boss about Umrah packages offered by Andalusia, providing detailed explanations.

• Updated customers who need to complete payments and document submissions in July.

Equipment Used:

• PC

• TikTok

• WhatsApp

• Instagram

• Facebook

• PowerPoint

Relation to Theory and Practical Studies at UMK:

• Applied skills in digital marketing, customer service, and event planning.

• Improved abilities in presentation preparation and detailed customer communication.

Issues and Challenges:

• Managing multiple communication channels and ensuring all updates are accurate and timely.

• Handling detailed inquiries and providing thorough explanations.

Activities:

• Opened the PC and replied to all customer chats.

• Listed names of customers with rescheduled dates by HQ.

• Assisted customers with room changes to double occupancy.

• Posted images from HQ’s and Geng Cuti-Cuti’s Facebook on Andalusia Puchong’s Facebook.

• Posted package offers from Andalusia Travel in Instagram, Facebook, WhatsApp, and TikTok stories.

• Tidied the office with Izzat to prepare for the Umrah course the next day.

Equipment Used:

• PC

• Facebook

• Instagram

• WhatsApp

• TikTok

Relation to Theory and Practical Studies at UMK:

• Enhanced skills in social media management, customer service, and event preparation.

• Improved understanding of handling rescheduled bookings and room allocations.

Issues and Challenges:

• Managing multiple social media platforms and ensuring timely updates.

• Coordinating with colleagues for office preparation and customer service tasks.