A cross divisional body of representatives from Communications, DEI, and peer specialists

Develop criteria that establishes a plain language standard

Deliver training and develop guidance for staff to ensure plain language standard is met

Research Large Language Model (LLM) and other tools

Ensure the accuracy and quality of all plain language translations

Create a survey to ensure quality and readability of plain language documents

Staff demonstrates ability to write and communicate in plain language

Staff demonstrates increased engagement and improves relationships with people with lived experience

Enhanced trust & transparency

Confidence in ability to participate