https://padlet.com/organicester/9absaqgrm1ofrzc5 Contributed by all team members (Fas, Mingye, Ambreen, Wanxin and Ester) en-us 2021-08-17 02:12:20 UTC 2025-12-26 00:01:15 UTC hello@padlet.com 200229451 https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681355412 Risk of bad debts (low)
- Usually no services are done beforehand
- Informing about different payments beforehand

Opportunity to collect payment (high)
- Collect desposit fees in advance if required (depending on what type of centre that they visit)




]]> 2021-08-17 02:17:20 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681355412 organicester https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681359201 Risk of bad debts is low at this phase.
Opportunity to collect payment may be high if patient is unable to pay

-(1) financial counselling 
      using means testing, advise patients to opt for subsidized ward B2 or C
- (2) Refer Singaporean patient for Medifund (financial help) if means test allows 
- (3) get patient's authorisation for Medishield life/ Medisave 
- (5) collect cash deposit from patient
- (6) collect cash deposit from employer (if employer is paying) 
- (7) collect letter of guarantee /letter of undertaking from employer/ NOK/ Patient


]]> 2021-08-17 02:19:43 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681359201 200229451 https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681389320 Risk of bad debts (high)
- Possibility of walk-off
- Errors could happening when collecting money from the counter
- Errors could also happen through the refunding/ receipt cancellation

Opportunity to collect payment (high)
- Usually fianancial counselling is done beforehand (know what to expect the bill to be like)
- The time where the patient is in the center to allow payment to proceed]]> 2021-08-17 02:36:39 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681389320 organicester https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681404841 Risk of bad debts high
Opportunity to collect payment low

Reasons
Depends on the type of 3rd party payers (example CCPS/ MCPS/employers)

HCI needs to
(1) do reconciliation of collection from all 3rd party payers at this stage
(2) identify 3rd parties who could not pay]]> 2021-08-17 02:45:31 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681404841 faaseehaah https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681407622 Risk of bad debts (High)
- CDM is not updated regularly
- Causing staff to key in the possibly obsolete, miscellaneous, or wrong price code
Opportunity to collect payment (Low)
- Collection is not done yet]]> 2021-08-17 02:47:09 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681407622 200229451 https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681409490 Risk of bad debts (high)
- Errors of inputting different codes (resulting lower payment)
Opportunity to collect payment (low)
- There is no collection made  ]]> 2021-08-17 02:48:24 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681409490 faaseehaah https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681410115 Risk of bad debts (high)
-possibility of frauds (patient may lie that they didnt receive the payment)
- error of the amount in bill
- Inconsistent update of AR (poor management)
- Multiple payment methods

opportunity to collect payments (low)
- 3rd party payer:  $ high
- patients: $ low
- in this phase, waiting for patients to pay back the outstanding amount posted to them (AR)]]> 2021-08-17 02:48:47 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681410115 faaseehaah https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681414998 risk of bad debts (high)
- Possibility of not paying back is higher


opportunity to collect payments (low)
- harder to collect money (especially if patients are from overseas)

]]> 2021-08-17 02:51:37 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681414998 organicester https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681434519 risk of bad debts high

collection low
-use KPIs to manage bad debts 
-hospital management to compare which clinic is doing better based on KPI]]> 2021-08-17 03:04:11 UTC https://padlet.com/organicester/9absaqgrm1ofrzc5/wish/1681434519