The Consumer Protection Act 1987, Health and Safety at Work Act 1974, and Trade Descriptions Act 1968 by Liam Miller

What is the Consumer Protection Act 1987?

cj67890 — 2015-03-12 09:16:48 UTC

The Consumer Protection Act 1987 essentially protects customers from products which are unsafe, or have misleading prices. It also states that it is the seller's responsibility for any damage that the product may cause.

What do sellers have to do to follow the act?

cj67890 — 2015-03-12 09:33:23 UTC

Sellers have to:

-Test their products regularly to ensure that there are no defects or any aspects that could cause harm.

-Ensure that they declare all of the prices involved in the products, and that there are no hidden charges.

-Co-operate with councils and local authorities if items have to be seized for whatever reason.

-Must not sell an item if they know that there is a defect with it and it could cause harm.

How does the CPA impact international travel?

cj67890 — 2015-03-12 09:39:38 UTC

The Consumer Protection Act impacts international travel because it essentially protects customers from paying prices which have not been declared by the seller, and hence if they feel they are paying more than they should be, then they can complain.

Positive-The Act stops customers from paying excess money and hidden charges.

Negative-This act, however, doesn't protect the consumer if the holiday goes wrong, as the product isn't physical.

What is the Health and Safety at Work etc. Act 1974?

cj67890 — 2015-03-12 09:45:24 UTC

The Health and Safety at Work Act 1974 basically enforces health and safety within the workplace. The act lies more heavily on the employer rather than the employees, due to the fact that it is the employer's responsibility to ensure that all of their employees are safe during their time in the workplace. In addition to this, it also applies to anyone who enters the workplace.

What do employers have to do to follow the act?

cj67890 — 2015-03-13 07:31:50 UTC

Employers have to:

-Ensure that the working environment that their employees work in is suitable and safe. For example, workers need to work in rooms which are well ventilated

-Ensure that all equipment within the workplace is safe to use, and is tested regularly.

-Staff need to be trained to use equipment so that they don't injure themselves.

-Carry out risk assessments regularly to ensure there are no dangers within the workplace and that the chance of injury to anyone in the workplace is minimal.

How does this develop international travel?

cj67890 — 2015-03-13 07:50:43 UTC

It makes consumers more aware of what they should be paying, and it also gives them confidence that what the product says to pay is actually what they will pay.

Case Study: Groupon guilty of 'widespread' breaches of consumer protection laws

cj67890 — 2015-03-13 07:53:16 UTC

How does the HASAWA impact international travel?

cj67890 — 2015-03-13 07:55:13 UTC

It doesn't really affect consumers as such, but affects the staff that work in the industry. As airports run 24/7, it is important that suitable working conditions are maintained, and that the working environment is safe to work in. The only way that it affects consumers is that they have to be protected while in facilities, because the law also protects the public as well as workers and staff.

How does this develop international travel

cj67890 — 2015-03-13 09:21:26 UTC

It develops international travel as it essentially protects customers when they are in transport terminals such as airports and railway stations, because if they get injured, then they are fully protected by HASAWA.

Who enforces the law?

cj67890 — 2015-03-13 09:28:56 UTC

The law is enforced by both local authorities, and the Health and Safety Executive. It's their job to ensure that all workplaces follow health and seafety regulations.

Who enforces the law?

cj67890 — 2015-03-13 09:31:23 UTC

CPA is enforced by the Office of Fair Trading, and their job is to ensure that all trading transactions within the United Kingdom are fair, safe, and legal.

Network Rail fined £450,000 for health and safety breaches over 'entirely preventable' death of level crossing victim

cj67890 — 2015-03-13 10:43:20 UTC

Exam Question: OCR

cj67890 — 2015-03-13 10:49:59 UTC

Question 4d

What is the Trade Descriptions Act 1968

cj67890 — 2015-03-13 11:26:00 UTC

The Trades Description Act 1968 stops companies from misleading customers in terms of what they are buying. For example, if somebody sells an item which is described as fully working and very good, and when they receive the item it is damaged and not in working order, they will have breached the act. Even if the items arrive damaged in the post, they are still in breach because the contract is with the seller, NOT the courier.

What do sellers have to do to follow the act?

cj67890 — 2015-03-13 11:51:37 UTC

Sellers have to:

-Double check that the item is as described before they complete a transaction. Even if they haven't made a mistake on purpose, they would still be in breach.

-Keep all information up to date regarding the product.

-If an item is not suitable to be sold, then the seller should make no effort to sell it.

-If a seller provides a picture, then the picture must be accurate and correct, and must not mislead the customer.

Who enforces the law?

cj67890 — 2015-03-18 07:32:51 UTC

The TDA is enforced by the Office of Fair Trading, and, as mentioned before for the Consumer Protection Act, it is their job to enforce trading regulations within the United Kingdom, and take appropriate action if someone breaches the law.

How does TDA impact international travel

cj67890 — 2015-03-18 07:44:36 UTC

The TDA impacts international travel because it is important that travel companies describe their products accurately and correctly. For example, an airline advertises a seat package which includes a TV. A customers purchases this, and then when they get to their seat, there isn't a TV on the back of the seat. The airline company would be in breach of this act because the seat wasn't as described.

Case Study: General examples of where the law had been breached

cj67890 — 2015-03-18 07:54:05 UTC

How does this develop international travel?

cj67890 — 2015-03-18 07:55:12 UTC

This develops international travel because it gives consumers confidence that they will get what they pay for. Consumers then know that they are protected, as a result of the act.

Name two pieces of legislation which protect the UK consumer when purchasing travel products and services.

cj67890 — 2015-03-18 09:00:15 UTC

Explain how consumer protection legislation will influence the content of the window displays in Flight Centre’s retail outlets.

jakebye — 2015-03-18 09:00:46 UTC