Services Company Process Map: Telefonica by JAVIER MARTINEZ https://padlet.com/fjmborre/Telefonica_Map https://padlet.com/fjmborre/Telefonica_Map en-us 2022-02-10 07:29:08 UTC 2024-02-05 21:46:28 UTC hello@padlet.com https://padlet.com/fjmborre/Telefonica_Map/wish/2474769486 visiting the company’s website]]> 2023-02-09 10:06:37 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474769486 https://padlet.com/fjmborre/Telefonica_Map/wish/2474770033 finding out about the company ]]> 2023-02-09 10:07:06 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474770033 https://padlet.com/fjmborre/Telefonica_Map/wish/2474770542 When a customer sees an ad.
When a customer enters a store.
When the customer communicates with the sales agent.
When a customer pays.
When a customer receives a bill.]]> 2023-02-09 10:07:35 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474770542 https://padlet.com/fjmborre/Telefonica_Map/wish/2474770555 Calling them to keep in touch]]> 2023-02-09 10:07:35 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474770555 when customer uses the app https://padlet.com/fjmborre/Telefonica_Map/wish/2474771066 2023-02-09 10:08:05 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474771066 https://padlet.com/fjmborre/Telefonica_Map/wish/2474771151 Contacting customer service]]> 2023-02-09 10:08:08 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474771151 https://padlet.com/fjmborre/Telefonica_Map/wish/2474771414 Customers getting emails from the company]]> 2023-02-09 10:08:20 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474771414 https://padlet.com/fjmborre/Telefonica_Map/wish/2474772061 Customers recieving push notifications on the phone]]> 2023-02-09 10:09:01 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772061 https://padlet.com/fjmborre/Telefonica_Map/wish/2474772195 Customer using the app]]> 2023-02-09 10:09:08 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772195 Product or service delivery https://padlet.com/fjmborre/Telefonica_Map/wish/2474772235 2023-02-09 10:09:10 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772235 fjmborre https://padlet.com/fjmborre/Telefonica_Map/wish/2474772244 2023-02-09 10:09:11 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772244 When a Customer searches up the product/inquires about services https://padlet.com/fjmborre/Telefonica_Map/wish/2474772313 2023-02-09 10:09:15 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772313 changing the contract, through app, telephone or in person https://padlet.com/fjmborre/Telefonica_Map/wish/2474772454 2023-02-09 10:09:22 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772454 https://padlet.com/fjmborre/Telefonica_Map/wish/2474772619 Events for customers]]> 2023-02-09 10:09:32 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474772619 launching new product lines https://padlet.com/fjmborre/Telefonica_Map/wish/2474773453 2023-02-09 10:10:20 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474773453 https://padlet.com/fjmborre/Telefonica_Map/wish/2474774564 Support services

]]> 2023-02-09 10:11:26 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474774564 TEACHER TIP fjmborre https://padlet.com/fjmborre/Telefonica_Map/wish/2474774842 This process deals with all activities which convert the offer accepted by the customer into a fulfillment order, and through its execution into a ‘Ready for use’ and ‘Ready for bill’ product/service.]]> 2023-02-09 10:11:43 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474774842 creating an easy use website so that everyone could use it https://padlet.com/fjmborre/Telefonica_Map/wish/2474776187 2023-02-09 10:13:00 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474776187 https://padlet.com/fjmborre/Telefonica_Map/wish/2474776451 Advertising the product to the market (ads) to attract the public.]]> 2023-02-09 10:13:15 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474776451 I HAVE A PROBLEM: https://padlet.com/fjmborre/Telefonica_Map/wish/2474776721 training people for this new digital world and challenges]]> 2023-02-09 10:13:31 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474776721 Organizing the store in a way that the customer focus on a particular product (marketing) https://padlet.com/fjmborre/Telefonica_Map/wish/2474777389 2023-02-09 10:14:10 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474777389 Improving customer service and support https://padlet.com/fjmborre/Telefonica_Map/wish/2474777456 2023-02-09 10:14:14 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474777456 https://padlet.com/fjmborre/Telefonica_Map/wish/2474778091 Publishing service offerings on website -> Matching specific services to customers -> Initiating the subscription by connecting with customer -> Finalizing the purchase by initiating transaction]]> 2023-02-09 10:14:51 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474778091 launching new product/offer, advertising it on the app, sending notifications to customers, organizing discounts https://padlet.com/fjmborre/Telefonica_Map/wish/2474778172 2023-02-09 10:14:55 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474778172 https://padlet.com/fjmborre/Telefonica_Map/wish/2474778714 giving various payment options for the clients ]]> 2023-02-09 10:15:22 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474778714 process which regularly send new offers to the customers (message, email) https://padlet.com/fjmborre/Telefonica_Map/wish/2474779162 2023-02-09 10:15:46 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474779162 https://padlet.com/fjmborre/Telefonica_Map/wish/2474779350 Conducting a market research to identify the needed products/services in order to launch them later on]]> 2023-02-09 10:15:57 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474779350 signing the contract, through different channels of communcation https://padlet.com/fjmborre/Telefonica_Map/wish/2474779949 2023-02-09 10:16:25 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474779949 TEACHER TIP fjmborre https://padlet.com/fjmborre/Telefonica_Map/wish/2474787149 L2O: From Lead to Order]]> 2023-02-09 10:22:34 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474787149 https://padlet.com/fjmborre/Telefonica_Map/wish/2474787473 From concept to product ]]> 2023-02-09 10:22:53 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474787473 From analysis to marketing campaign https://padlet.com/fjmborre/Telefonica_Map/wish/2474788465 2023-02-09 10:23:42 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474788465 https://padlet.com/fjmborre/Telefonica_Map/wish/2474788850 From asking to terminate contract to ending contract]]> 2023-02-09 10:24:03 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474788850 TEACHER TIP fjmborre https://padlet.com/fjmborre/Telefonica_Map/wish/2474789968 2023-02-09 10:25:00 UTC https://padlet.com/fjmborre/Telefonica_Map/wish/2474789968