First day of the internship.

Employee registration at 8.30 am.

Joined a briefing by Mr. Khairulhafiza.

Understanding the structure of the company and the role of Wealth Risk Executive.

Meet and greet with company supervisor and colleague.

Work from home.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Start working at 8.30 a.m.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Continue studied the Takaful products offered by Prudential BSN Takaful.

Completed the task assigned by Prudential in their personal application.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Work from home.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Start working at 8.30 a.m.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Doing task set by Mr. Khairulhafiza and report to him.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Sign the confirmation of internship offer at Muqmeen Group Kota Bharu.

Study for the Takaful Basic Examination using the materials provided by Mr. Khairulhafiza.

Sat for the Takaful Basic Examination (TBE) to fulfill professional certification requirements.

Successfully passed the exam and received the certificate.

Discussed next steps with supervisor to plan applying qualification in client engagements.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Enrolled an internal session on Takaful product knowledge by Prudential BSN Takaful.

Learned about policy/certificate features, terms and benefits to confidently present them to future prospects.

Start working at 8.30 a.m.

Joining a detailed presentation briefing session conducted by Mr. Khairulhafiza.

Learned key tips on how to present Takaful solutions confidently and clearly to prospects.

This briefing presentation session included feedback on common mistakes and strategies to improve clarity, structure and engagement with the prospects.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I attend an online session on advanced Takaful planning strategies.

I learned techniques for cross-selling and upselling.

I review the product comparison charts to assist clients better.

Attending Day 1 of the “Prudential Rising Star” organized for aspiring wealth planners.

Learned about leadership mindset, personal branding and communication skills.

Participated in group activities that emphasized confidence and professionalisme which we need to made real phone calls in a noisy environment to stimulate pressure.

This helped boost my confidence in securing appointments that could lead to client closing.

Continuing with Day 2 of "Prudential Rising Star" program.

Focusing on sales strategies, client engagement techniques and career growth in the Takaful industry.

The program concluded with a prize giving session for the best performing team based on group activities for 2 days.

I reflected on how to implemented these insights in real client situations and future presentations.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Focused on reviewing Takaful product brochures, plans benefits and coverage comparisons

This enhanced my understanding of how to match products to clients needs.

Start working at 8.30 a.m.

I learned how to draft client proposals using proper format, content and amount.

Practiced preparing illustrations and recommendations based on hypothetical client profiles.

Joining the MGKB morning sharing routine Tuesday.

Start working at 8.30 a.m.

I spent the day improving my presentation skills by doing a roleplay with the supervisor, Mr. Khairulhafiza.

I reviewed slides give by supervisor and practiced delivering product explanations clearly and confidently.

Attending the Agency Monthly Gathering MGKB.

The session began with a performance of analysis of the agency’s monthly sales and reviewed KPIs, individual achievements, by unit achievement and whats need to be improve.

Celebration of Hari Raya Aidilfitri at MGKB.

Work from home.

I prepared personalized proposal tailored to clients needs and budgets.

I ensure clarity in certificate details and benefits.

I review the drafts with supervisor, Mr. Khairulhafiza for quality assurance.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

I joined the senior colleagues real client consultations.

I observed professional sales techniques and client engagement methods.

I took notes to improve personal style to attract new clients.

Start working at 8.30 a.m.

I contact new clients through calls and messages.

I explain Takaful solutions in clear terms.

I record client interest level and planned next steps.

I also review advanced certificate feature and suitability criteria and discussed with the supervisor, Mr. Khairulhafiza.

Joining the MGKB morning sharing routine on Tuesday.

Start work at 8.30 a.m.

I work on detailed Takaful proposals for scheduled client appointments.

I customized solutions to match client needs

I also ensure accuracy and compliance.

Start working at 8.30 a.m.

Joined an online earning session on different types of Takaful products including medical, investment and education plans.

I took notes on suitability for clients profile.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Submitted a new Takaful case to the system after completing all required documents and client verification.

I ensure that the proposal form, supporting documents and payment details were accurate.

This activity provided me with the exposure to the end-to-end process of submitting a case, including follow up.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

I helped prepare digital and printed marketing materials for upcoming clients appointment or whenever doing a direct approach activities.

From this, I gained insight into branding and client targeting strategies.

Start working at 8.30 a.m.

Attended workshop on Takaful sales funnel and client journey to gain how to make strategic planning and create sales pipeline.

So that, I learned how agents move clients from awareness to closing.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I assisted in onboarding a new client by collecting supporting documents.

I have inputting information into the system for underwriting.

Start working at 8.30 a.m.

Observed a senior colleagues conduct a client consultation.

Learned about clients needs assessment, objection handling and presentation of proposals.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Assisted in brainstorming and scheduling educational content about Takaful coverage for social media upload.

This is focused on financial literacy and Takaful awareness for target demographics.

Start working at 8.30 a.m.

I was participated in a supervised cold-calling activity among the colleagues.

I applied appropriate scripts and techniques to generate interest and arrange follow up appointments.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Engaged with the new and existing leads through calls and messages.

I need to explain Takaful solutions in simple terms to make them understand it easily.

Then, I recorded all client feedback and report to the supervisor to be review.

Start working at 8.30 a.m.

Attended a workshop and learned about the sales process which includes fact-finding, proposal and follow up.

From this workshop, I can understand the client's financial background, goals and protections needs before I start recommending any products coverage.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Updated the new contact number by adding friends list in social media such as Facebook and Instagram.

Chat one-by-one to make a survey about financial literacy among the new clients.

From my opinion, this will aware them about financial protection.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Supervisor, Mr. Khairulhafiza gave me task to study about underwriting basics n.

From the study, I found underwriting is ensures that participant are grouped fairly that tabarru' are adequate and that are risk to the Takaful fund is manageable and ethical

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Start working at 8.30 a.m.

Attended a session with the agency's digital marketing teams which is my supervisor, Mr. Khairulhafiza.

Mr. Khairulhafiza demonstrated how to design Facebook ads, write compelling captions and use Instagram stories to educate the public on financial literacy

I created a simple video to give awareness for young adults.

So that, I can see we can use educational content to build trust and attract clients.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Submitted another Takaful proposal after preparing all necessary documentation and client details.

Reviewed the proposal form, payment confirmation and supporting documents to ensure accuracy.

This repeated process strengthened my confidence and understanding in handling case submission professionally.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

I participated in a roleplay with the colleagues where we stimulated clients objections.

I learned that not all objections are rejections, but some of them are just misunderstanding.

Start working at 8.30 a.m.

I am working on detailed Takaful proposals for schedule clients appointments by customized solutions to match client needs.

I also use the past successful case study shared by the senior colleagues to attract people give their time to understand about Takaful products coverage.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I met one-on-one with the supervisor, Mr. Khairulhafiza in the mentoring session to reflect on my progress, identified my strengths and what I need to improve.

From this, I can do my job based on my reviewed perceptions.

Start working at 8.30 a.m.

Joined workshop on financial planning basics and I practiced client profiling and matching suitable solutions.

From the workshop, I found that it was discussed common sales pitfalls and solutions.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

The supervisor, Mr. Khairulhafiza assigned me to practice different call scripts.

I made calls to a list of warm markets to introduce the agency and offer free consultations to them.

From that, I have learned how to grab attention of the clients in the first 1 minutes.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Attended a pre-event briefing for a community booth setup.

I need to understand the materials needed and must create a standard scripts for approaching new clients.

Start working at 8.30 am.

I make a preparation for booth duty such as print out marketing materials (flyers).

I proceed to Mydin Tunjong to participate in a direct approach booth activity.

I engaged with walk-in clients, introduce Takaful products and handle basic inquiries.

In this event, I am focusing on building awareness and setting potential appointments.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Made outbound calls to expand client base and introduced wealth protection solutions for them clearly.

So that, I can filtered any of them and schedule an appointment with the interested leads.

Start working at 8.30 am.

I continuing booth duty at Mydin Tunjong

I am focus on identify client's needs and distributing flyers.

I also practice my communication skills and gained confidence in handling objections during direct coversations with non-clients.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Assisted in updating clients records and policy details in my personal database.

Ensured that contact information and plan statuses were accurate and complete.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 am.

I collaborating with the team members to attract clients at Mydin Tunjong's booth and share Takaful product's benefits.

I participating in roleplay during downtime to improve product pitching.

Joining the MGKB morning sharing routine on Tuesday.

Stary working at 8.30 am.

I took part in a client engagement drive at the Mydin Tunjong booth for Day 4.

I introduced simplified Takaful plan options for families and young adults.

I also encouraged appointment setting for detailed consultation.

Start working at 8.30 a.m.

Connected with new and existing leads through calls and chats to explain takaful benefits in simple terms.

I recorded all responses from the potential clients and planned for the next steps.

I reported to Mr. Khairulhafiza to review my progress.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 am.

I completed the final day of booth duty at Mydin Tunjong.

I also reflected on personal performance and share feedback during team debriefing.

From doing this duty, I can build client trust through consistent direct approach.

I reported the progress of joining booth duty to the supervisor, Mr. Khairulhafiza.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Participated in a direct approach marketing activity at KB Mall.

I engaged with the shop owners and employees to introduce Takaful products.

I also conduct a short needs-based conversations.

This activity really helps me improve the confidence level in handling spontaneous interactions with the strangers.

Start working at 8.30 a.m.

Organized and filtered client contact numbers collected from the previous day's of direct approach session at KB Mall.

I categorized clients based on interest level and planned follow up actions accordingly.

This activity allowed me to reinforced the importance of consistent follow up in client acquisition.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Continuing my routine tasks which is engaged with clients via calls and WhatsApp to clearly explained about products benefits.

So that, I can handle objections professionally and documented responses, then I need to report to the supervisor about my progress and objections.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Engaged with potential clients through follow up calls to introduce suitable Takaful solutions based on their needs.

Provided brief explanations on available plans, arranged appointments for further presentation and systematically record all details in the client database.

Start working at 8.30 a.m.

Attended an internal product knowledge sharing session with the Prudential management to discuss various Takaful plans, product updates and client objection handling.

This session deepened my understanding of product features, common client concerns and effective presentation techniques.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Drafted personalized proposals for upcoming appointments with the potential clients which focused on clear explanation of the coverage.

I also observed how the senior colleagues doing a live clients discussions.

From that, I learned effective ways to handle objections and reflected on strategies that can be adopt.

Start working at 8.30 a.m.

I contact clients to continue my presentations to clarified certificate benefits and addressed concerns.

I will schedule the appointments with the clients who are agree to continue add some knowledge of Takaful products coverage.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Reached out to clients via calls and phone text to clearly explained Takaful solutions.

Handled questions professionally and logged details for the next follow up or appointments.

Discuss with the supervisor, Mr. Khairulhafiza about the typical questions from clients.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

Joined a field visit to Hospital U-Sains to introduce PruBSN Takaful's panel hospital collaboration and better understand the medical card offered.

Me and my team engaged with hospital staff and conduct a walkthrough along the Hospital U-Sains

This visit enhanced my knowledge of how Takaful medical plans align with real hospital charges and room categories.

Start working at 8.30 a.m.

Collaborate with the colleagues to plan social media content.

Me and my team brainstormed new ideas and messaging, then we agreed on posting schedule and responsibilities.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

Made calls to new leads and presented wealth planning concepts clearly.

I will scheduled follow up appointments and report to the supervisor, Mr. Khairulhafiza.

Start working at 8.30 a.m.

I drafted client-focused proposals for upcoming appointments and ensured clear benefit communication.

The proposal were reviewed by me and the supervisor, Mr. Khairulhafiza for accuracy.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

Contacted clients with a pending proposals and answer questions by addressed concerns

I also schedule additional appointment for new potential clients as set by the supervisor, Mr. Kahirulhafiza.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

I draft client-focused proposal for upcoming appointments.

I ensure clear benefit communication and reviewed the proposals for accuracy with the supervisor, Mr. Khairulhafiza.

Start working at 8.30 a.m.

I assisted a client by preparing a comparison plans based on her financial budgets and needs.

I included the comparison of coverage amount, contribution cost, benefits and exclusions.

I then provide a tailored recommendation to help her select the most suitable Takaful coverage plans.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I conduct outreach to new clients through calls and phone text to introduce wealth protection solutions clearly for them.

I also attended product training session and learned suitability criteria for clients with complex needs.

I practiced clear explanation techniques.

Start working at 8.30 a.m.

I perform a regular office duties while assisting a client in submitting a request to add a nominee (beneficiary) to his Takaful certificate.

I review the required documents and guided the client through the process.

I ensure all the information was accurate before made a submission and report to the supervisor, Mr. Khairulhafiza.

Joining the MGKB morning sharing routine on Thursday.

Start working at 8.30 a.m.

I contact the clients to continue my presentation about Takaful products coverage and answer questions from them clearly.

I review the sales targets, challenges and planning outreach strategies.

I adjusted personal goals an report to the supervisor, Mr. Khairulhafiza.

I am attending agency monthly gathering at Pantai Tapang at 8.00 am until 10.00 pm.

The session began with a performance of analysis of the agency’s monthly sales and reviewed KPIs, individual achievements, by unit achievement and whats need to be improve.

Start working at 8.30 a.m.

I involve in sorting and organizing client data in the agency systems.

I ensure accurancy of information such as contact details, financial records and certificate status.

I can understand the client segmentation and can follow up for clients who have an outstanding value.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I perform a regular tasks while also receive a visit from the academic supervisor, Dr. Sa'adah.

I brief her on my internship progress, daily responsibilities and current tasks.

I continue perform my tasks and report to the supervisor, Mr. Khairulhafiza.

Start working at 8.30 a.m.

I made calls to new leads and presenting wealth planning concept clearly.

If the new clients agree, I will schedule for an appointments and report all the progress to the supervisor, Mr. Kahirulhafiza.

I practice how to handle objections with peers before going for an appointment.

Joining the MGKB morning sharing routine on Thursday

Start working at 8.30 a.m.

I drafting personalized proposal for the upcoming appointments with the clients and report to the supervisor, Mr. Khairulhafiza.

I also focus on client's needs and give a clear explanations to them.

Joining the MGKB morning sharing routine on Sunday.

Start working at 8.30 a.m.

I contact clients with pending proposals and answer questions based on the objections.

I discuss with the supervisor, Mr. Khairulhafiza about my personal progress, challenges and brainstorm the new strategies with him.

I also adjusting plans based on feedback from the supervisor.

Start working at 8.30 a.m.

I engaged with the clients through calls and phone text to explain Takaful benefits clearly.

Besides, I handle objections professionally and highlight it in my dairy.

I discussed with the senior colleagues for a typical client concern that related to my objections.

Joining the MGKB morning sharing routine on Tuesday.

Start working at 8.30 a.m.

I conduct an outreach to new leads in Prudential apps.

I completed and submitted weekly report to the supervisor, Mr. Khairulhafiza.

I highlighted client engagement, learning point from case study by senior colleagues and reviewed supervisor feedback for improvement.

Start working at 8.30 a.m.

Prepared final proposals for few clients before start working outside of the office.

I doing direct approach activity with the senior colleagues at Pasar Siti Khadijah given by the supervisor.

I use Gemilang 100 campaign to attract people to get free protection from PruBSN.

Lastly, I report to my supervisor, Mr Khairulhafiza.

Thumbprint at the office 8.30 am.

Start doing the works.

Participated in internship exit meeting.

Reflected on overall learning experience at Muqmeen Group Kota Bharu.

Discuss for the next career with the supervisor, Mr Khairulhafiza.

Thanked supervisor and the colleague.