POS Store Visit Retro by https://padlet.com/careyes4/8zv5nnsfycnc en-us 2020-04-07 18:01:44 UTC 2020-04-07 18:25:32 UTC hello@padlet.com J - We went in with a plan https://padlet.com/careyes4/8zv5nnsfycnc/wish/497375956 2020-04-07 18:05:50 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497375956 J - We made great use of time https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376368 - Adapted to what was going on in-store.
- Left at a reasonable hour and continued to document / map our findings ]]> 2020-04-07 18:06:06 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376368 E - Detailed preparation https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376398 Including workshop with Carlo; opportunity to review and iterate questions and the plan]]> 2020-04-07 18:06:07 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376398 C - Tim Hortons careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376483 1 pack is not enough.]]> 2020-04-07 18:06:10 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497376483 C - Sharing is caring careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497377817 A process for sharing results/findings could make it easier]]> 2020-04-07 18:06:58 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497377817 E - Collaborative planning and execution https://padlet.com/careyes4/8zv5nnsfycnc/wish/497378802 I felt like all three of us participated and came out with good results]]> 2020-04-07 18:07:33 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497378802 J - Time dragged on a bit https://padlet.com/careyes4/8zv5nnsfycnc/wish/497379112 When there were dips in store traffic, i found it difficult to just run up to an associate and ask questions. Some associates didn't understand what we were doing]]> 2020-04-07 18:07:44 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497379112 C - Post visit jam careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497379764 Finding a quiet and comfortable place to reflect on the results made it easier to synthesize.]]> 2020-04-07 18:08:07 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497379764 E - You can always use more time. https://padlet.com/careyes4/8zv5nnsfycnc/wish/497380628 We are hoping to do a Part 2 visit to focus on Mobile POS]]> 2020-04-07 18:08:39 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497380628 C - More stores galore careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497381202 Could have visited more stores to get a better picture. Other research methodologies could also be used to get the coverage we need.]]> 2020-04-07 18:08:58 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497381202 J - Not all stores are equal https://padlet.com/careyes4/8zv5nnsfycnc/wish/497381613 Understanding that different stores operate differently ]]> 2020-04-07 18:09:13 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497381613 E - Pre-visit huddle https://padlet.com/careyes4/8zv5nnsfycnc/wish/497382439 Met at a cafe to go over the plan and get ready]]> 2020-04-07 18:09:42 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497382439 J - Need to understand 'holistic' store operations better. https://padlet.com/careyes4/8zv5nnsfycnc/wish/497384018 There's more to the POS than just the POS!]]> 2020-04-07 18:10:36 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497384018 E - Not able to talk to everyone https://padlet.com/careyes4/8zv5nnsfycnc/wish/497384100 I think we talked to the same few folks and didn't get to talk to everyone ]]> 2020-04-07 18:10:38 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497384100 Plan careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497387854 Scripts, research, plan of attack.
Workshop in the sub-hub. Brought everything together. Chance to review where we were at and make iterations.]]> 2020-04-07 18:12:46 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497387854 Adapting careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497390488 Making use of the time we had to speak to the people we needed.
Post-visit session.]]> 2020-04-07 18:14:16 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497390488 E - Used previous learnings https://padlet.com/careyes4/8zv5nnsfycnc/wish/497390865 Learned from what worked/didn't work from other XD teams]]> 2020-04-07 18:14:28 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497390865 Pre-visit huddle careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497395741 Sets the right tone for the day. Are you guys ready? Anything else we need to go over? This gave us a chance to get comfortable.]]> 2020-04-07 18:17:21 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497395741 Re-use careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497397393 Using the template we revised made it easier. Using previous learnings helped to not overlap stuff that we didn't need to start fresh.]]> 2020-04-07 18:18:23 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497397393 Sharing is caring careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497400584 A process for sharing the findings.]]> 2020-04-07 18:20:09 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497400584 How do we use the time better? careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497404239 Mobile POS constantly busy. Is there an approachable way to talk to new people who started their shift?
Carving out time to talk to the right teams during the visit.]]> 2020-04-07 18:21:41 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497404239 Variety/Sample of people careyes4 https://padlet.com/careyes4/8zv5nnsfycnc/wish/497407999 Felt like we talked to the same people. Could we have been able to get a better sample of Blue Shirts?
Finding a way to talk to the sample of people we've chosen.]]> 2020-04-07 18:24:02 UTC https://padlet.com/careyes4/8zv5nnsfycnc/wish/497407999