She was highly regarded in her field, and it took a while to get an appointment. They really wanted to hear her opinion of their illness. This is their story...
 
 "At my appointed time, I was led to an exam room, and shortly thereafter, she entered, introduced herself and promptly sat before a computer screen. While staring constantly at the screen, she went rapidly through a series of questions, which constituted her superficial effort to take a history of my illness.

 The entire 15 minutes was spent with her looking at a screen and typing. No examination. No eye contact.
 
 I was told to return to the front desk, as I made my way there slowly, remembering a time when physicians routinely made eye contact with patients during the entire medical visit.
 
 With my medical visit complete, I arrived at the front desk, and the receptionist asked me about my follow-up appointment. "When will the doctor see you again?"
 
 It was a curious question, and it made me think about my interactions during the appointment. And I kept wondering.
 
 When did she see me the first time?"

--- shared with permission from a patient advisor