16-17 Oct 25 Singtel Fish Bone - Issue for Critical thinking" Statement by JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2 Made with ♥ en-us 2025-10-10 09:20:05 UTC 2025-10-17 09:30:35 UTC hello@padlet.com Problem Statement JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481404 Component parts are failing barely one month after China customer assembled and used it to build their final products]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481404 METHOD JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481407
1) Static very high at Customer production in rural Part of China in Guangdong. 
2) Customer production process including QA/QC unproven and not ISO
3) Customer Production process very manual and labour intensive]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481407 MAN JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481408 1) Customer operators very young and inexperienced
2) Inexperience batch of production operators]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481408 MATERIALS JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481409 1) Supplier poor quality batch]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481409 MACHINE JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481410 1)  Customers lack equipment for manufacturing
2)  Production irregularity]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481410 MOST LIKELY ROOT CAUSE JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481411 Customer manufacturing process not reliable]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481411 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481412 Saranya

Peiling

Philipp

Ray

]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481412 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481413 Dhaval

Satya

Thiha

K.B.

Pubudu

]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481413 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481414 Abhi, Prasanth, Welch, Sid

]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481414 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481416 Amal

Raqi

Rahul

Mudit

Vrushali

]]> 2025-10-10 09:20:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3626481416 Names: JohnnyYapSH https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635515938 Tom Tan

XX

WQ

Chaitanya

]]> 2025-10-16 09:01:12 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635515938 Problem Statement https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635520950 Why Johnny's laptop wifi is not working

]]> 2025-10-16 09:05:01 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635520950 Problem statement https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635521505 why the coffee at the Canteen tastes bad

]]> 2025-10-16 09:05:26 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635521505 Problem Statement https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635522864 Office WiFi is not working

]]> 2025-10-16 09:06:43 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635522864 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523037 2025-10-16 09:06:54 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523037 Material https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523141 2025-10-16 09:06:59 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523141 Machine https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523215 2025-10-16 09:07:04 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523215 Method https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523283 2025-10-16 09:07:08 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523283 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523883 Not experienced

Tired due to high crowds

No motivation

]]> 2025-10-16 09:07:39 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635523883 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524353 2025-10-16 09:08:04 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524353 Machine https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524430 2025-10-16 09:08:09 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524430 Material https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524504 2025-10-16 09:08:13 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524504 Method https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524639 2025-10-16 09:08:21 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635524639 Material https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635525046 Poor coffee beans

Water temperature not correct

Container to mix is old

]]> 2025-10-16 09:08:42 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635525046 Problem Statement https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635525607 Why were some people late to the workshop today?

]]> 2025-10-16 09:09:16 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635525607 Method https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635526254 wrong % combination of ingredients


]]> 2025-10-16 09:09:47 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635526254 Machine https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635527742 Coffee machine is too old


]]> 2025-10-16 09:10:55 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635527742 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529295 ICA Officers need time to scan the passport.

Too many commuters traveling daily to Singapore for work.

]]> 2025-10-16 09:12:06 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529295 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529411

  • Attendee/s not used to going to this Singtel office

  • Attendee/s went to wrong meeting room

  • Attendee/s forgot the workshop timing

  • Attendee/s forgot their ID and took some time to register at the front desk

  • Attendee/s had a late night deployment

    • ]]>     2025-10-16 09:12:12 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529411     Method https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529486 Still using a human to check passports

    ]]>     2025-10-16 09:12:16 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529486     Machine https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529693 Systems are not scaled up for anticipated traffic influx.

    ]]>     2025-10-16 09:12:24 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529693     Environment https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529701 Due to rain overall delay

    ]]>     2025-10-16 09:12:24 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635529701     Materials https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635530112 softwares require upgrades

    ]]>     2025-10-16 09:12:43 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635530112     Material https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635530604 Room label not clear


    ]]>     2025-10-16 09:13:11 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635530604     Most likely root cause https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635532246 Low quality coffee beans


    ]]>     2025-10-16 09:13:56 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635532246     Machine https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635534001 Escalator was not working

    Entry gantry was faulty


    ]]>     2025-10-16 09:14:57 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635534001     Problem Statement https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635535306 Why is there always a traffic jam at the woodland checkpoint?

    ]]>     2025-10-16 09:15:59 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635535306     Method https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635535852 Taxi was too expensive

    Less familiar route

    Workshop too early

    ]]>     2025-10-16 09:16:24 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635535852     Most Likely Root Cause https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635538482 Configuration disallows insecure public networks

    ]]>     2025-10-16 09:18:02 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635538482     Most likely cause https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635548894 Too many people for that capacity to handle

    ]]>     2025-10-16 09:25:52 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635548894     Most likely root cause https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635550624 2025-10-16 09:27:10 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635550624 Man https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635554490 People waiting for that colleague.

    ]]>     2025-10-16 09:29:41 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635554490     Root cause https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635557505 New office location employees not used commuting to

    ]]>     2025-10-16 09:32:05 UTC https://padlet.com/JohnnyYapSH/8twq2vricj7sneo2/wish/3635557505