Report duty at talent & culture department at 9 a.m..

Fill the application form from Ibis Styles

Join training with Puan Fatihah from talent & culture department who manage internship student.

In training, introduced about Ibis Styles and explain about employee handbook related with work in terms of discipline and so on.

After Puan Fatihah, Encik Khairil from security department explain about security in Ibis Styles and what to do in an emergency.

Completing the training, Puan Syida also from talent & culture department take around to get to know every room in hotel.

2 p.m brought to Marque Tent ramadan buffet place in f&b part.

First join f&b with captain and supervisor from f&b department.

Do f&b services such as wiping cutleries and glass using hot steam same as what is studied in UMK.

4.50 p.m explained and discussed by captain and supervisor about clothing and duty roster.

5.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

After that, make a jar of water in the kitchen (cincau, soda lagoon, corn, honey dew, grape, detox 2x, hot nescafe and cold water) and arrange at the Marque Tent.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and so on same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

9 p.m rest for while and dine.

Continue do the work and 11 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as cleaning cutleries and cleaning glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

After that, make a jar of water in the kitchen (soda dherbs, corn, green tea, bandung, hot nescafe, detox 2x, roselle, asam boi, chrysanthemum and cold water) and arrange at the Marque Tent.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and so on same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

10 p.m spread out the table cloth for each cloth and sent in to the laundry.

11 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and so on same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK

The challenge faced is not enough glasses.

The way to solve the challenge is to clean the glasses and wiping with hot steam that have been used and refill them like steward who used to practiced while at UMK.

Spread out the table cloth for each cloth and sent in to the laundry.

11 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

9.30 p.m spread out the table cloth for each table and sent in to the laundry.

10.40 p.m briefing about event buffet ramadan.

11.30 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

10.00 p.m spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 12 p.m.

Pickup cutleries, crockery and glass at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 12 p.m.

Pickup cutleries, crockery and glass at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Be an usher and guide guest to the table same as practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Pickup glasses at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Pickup glasses at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

Wipe the chair.

Make a guest table layout for those who reserve at the Marque Tent for iftar.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Pickup glasses at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

Put tissues on each guest table.

Wipe the chair.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Pickup table cloth at the laundry and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

Wipe the chair.

Make a guest table layout for those who reserve at the Marque Tent for iftar.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Pickup glasses at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 12 p.m.

Pickup cutleries, crockery and glass at the staff cafe and bring it into the Marque Tent.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Hang up the table cloth, do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

11.00 p.m end of shift.

Start shift 3 p.m.

Come in Marque Tent and start do the work such as wiping cutleries, crockery and glass using hot steam same what is practiced in UMK.

Do the table setting in table same what is practiced in UMK.

6 p.m guest started coming and start serve guest also do f&b service like refill food, beverages, glass and cutleries same what is practiced in UMK.

Finish guest iftar, start cleaning ( collect plate, glass, cutleries and cleaning table) using by hand or tray same the methods practiced in UMK.

Spread out the table cloth for each table and sent in to the laundry.

Arrange (tables, chairs and all items) because the last day of the buffet is held at Marque Tent.

11.00 p.m end of shift.

Start shift 3 p.m.

Go to Streats Cafe ( level p)

Wiping cutleries using hot steam as practiced in UMK.

6 o'clock guest start coming and start serving guest also do the f&b service (topup & refill food beverages).

Finished guest iftar (start cleaning, pick up crockery & cutlery, clean the table and so on suing hands or tray).

Dissolve the table cloth on the table and replace it with the new one.

Do a new table setting for each table to prepare breakfast tomorrow.

Wiping cutleries using hot steam.

11 p.m end of shift.

Start shift 7 a.m.

Go to Streats Cafe (level p).

Serve guest breakfast until 11 a.m.

Finish guest breakfast, do a new table setting for each table.

Wiping crockery after finishing the buffet breakfast event.

Do the room service (send food to guest room no. 890) to guests who order food via call at Straits Cafe.

Take orders guest who come to dine in at Straits Cafe and serve them same as practiced at UMK.

3 p.m end of shift.

Start shift 7 a.m.

Go to Streats Cafe (level p).

Serve guest breakfast until 11 a.m.

Mark the guest name on the breakfast list.

Finish guest breakfast, do a new table setting for each table.

Wiping crockery after finishing the buffet breakfast event.

Do the room service (send food to guest room no. 910) to guests who order food via call at Straits Cafe.

Clear floor on each level (collect dishes from guest who order food through room service).

Take orders guest who come to dine in at Straits Cafe and serve them same as practiced at UMK.

3 p.m end of shift.

Start shift 3 p.m.

Go to Streats Cafe (level p).

Wiping crockery to prepare for breakfast tomorrow.

Do the room service (send food to guest room no. 1103, 1107, 1403, 1809) to guests who order food via call at Straits Cafe.

Take orders guest who come to dine in at Straits Cafe and serve them same as practiced at UMK.

11 p.m end of shift.

Start shift at 9 a.m.

Went to the FO department meet head of department and supervisor FO and was introduced to the FO staff.

Introduced how many rooms there are (130 rooms) and how many types of rooms there are (suite, family, and standard room with double bed or queen bed).

Teached how to be a bellman.

Teached how to fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

5 p.m. end of the shift.

Start shift at 9 a.m.

Teached how to key in guest data that check-in in the system.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

5 p.m. end of the shift.

Start shift at 9 a.m.

Key in guest data that check-in in the system.

Teached how to key in profile guest check out.

Teached how to active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

5 p.m. end of the shift.

Start shift at 9 a.m.

Key in guest data that check-in in the system.

Key in profile guest check out.

Active access card guest room.

Teached how to greeting guests and how to answer calls from guests.

Send the welcome card to the guest room before they check in.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

5 p.m. end of the shift.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Active access card guest room.

Pickup call guests.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Active access card guest room.

Pickup call guests.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Update the guest request to the housekeeping department in system to send to the guest.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Active access card guest room.

Pickup call guests.

Be a bellman.

Explaining interesting places in Kelantan to guests who ask.

Fill the vehicle plate number guest on the register form.

Provide breakfast coupon vouchers for guests who check in.

Update the guest request to the operation department in system to send to the guest.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Active access card guest room.

Pickup call guests.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Assist guests go to their event (level p and 20).

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guest check out bag to lobby and send to their car.

Serve guest check in and check out.

10 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 9 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Active access card guest room.

Pickup call guests.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

5 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 9 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Send access card guest.

Explaining interesting places in Kelantan to guests who ask.

Active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

5 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Provide breakfast coupon vouchers for guests who check in.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Send the welcome card to the guests room before they check in.

Active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Provide breakfast coupon vouchers for guests who check in.

Active access card guest room.

Update the guest request to the operation department in system to send to the guest.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Pickup call guests.

Provide breakfast coupon vouchers for guests who check in.

Active access card guest room.

Explaining interesting places in Kelantan to guests who ask.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Explaining interesting places in Kelantan to guests who ask.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Take the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Explaining interesting places in Kelantan to guests who ask.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Take the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before like greeting the guests.

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Pickup call guests.

Active access card guest room.

Be a bellman.

Provide breakfast coupon vouchers for guests who check in.

Update the guest request to the operation department in system to send to the guest.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Send welcome card to the guests room before they check in.

Be a bellman.

Provide breakfast coupon vouchers for guests who check in.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Assist guests go to their event (level 4)

Be a bellman.

Provide breakfast coupon vouchers for guests who check in.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests

Start shift at 1 p.m.

Key in guest data that check-in in the system.

Pickup call guests.

Send the welcome card to the guests room before they check in.

Active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

9 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Assist guests go to their event (level 2 & 4).

Be a bellman.

Provide breakfast coupon vouchers for guests who check in.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Be a bellman.

Provide breakfast coupon vouchers for the group coorporate guests who check in.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Manage guests check out and mark that check out in system.

Pickup call guests.

Active access card guest room.

Be a bellman.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send their car.

Serve guest check in and check out.

4 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests

Start shift at 8 a.m.

Key in guest data that check-in in the system.

Pickup call guests.

Active access card guest room.

Be a bellman.

Provide breakfast coupon vouchers for guests who check in.

Update the guest request to the operation department in system to send to the guest.

Fill the vehicle plate number guest on the register form.

Bring the guest check-in bag to the room using the bellman's trolley.

Bring the guests check out bag to lobby and send to their car.

Serve guest check in and check out.

5 p.m. end of the shift.

Activities do in the FO department are the same with theory learned and same what was practiced at UMK before for example greeting the guests.

9 a.m. go to HK department to meet HOD HK.

Introducing HK staff by HOD.

Briefing about (arrival, departure, in house & occupied) guests that day.

Be gardener (watering plant level 20).

Spray handbasin.

Clean the grouting in the bathroom and paste new grouting before sold the room to guests.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Scrubbing floor at level 20.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Spray hand basin.

Clean the grouting in the bathroom and paste new grouting before sold the room to guests.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Be a PA (cleaning public area).

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Clean the grouting in the bathroom and paste new grouting before sold to the guests.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

Setup decoration for anniversary room.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Clean the grouting in the bathroom and paste new grouting before sold the room to guests.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Clean the grouting in the bathroom and paste new grouting before sold the room to guests.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Be a PA (cleaning public area).

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning shower rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 12 p.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

9 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Do mutual cooperation.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

5 p.m. end of the shift.

Start shift 8 a.m.

Be a runner.

Collect dirty linen & dirty towels in each check out rooms.

Collect clothes of guests who want wash to send at laundry and recorded that in guest laundry record book.

Bring up to the pantry level 11 linen and towels that are ready to be washed.

Send any guest request to the room.

4 p.m end of shift.

Start shift 9 a.m.

Briefing about (arrival, departure, in house & occupied) guests that day.

Do mutual cooperation.

Cleaning showers rooms and toilets of a rooms.

Cleaning a room, changes linen and makes bed same what learn and practiced at UMK.

Setup decoration for anniversary room.

5 p.m. end of the shift.

Start shift 8 a.m.

Be a runner.

Collect dirty linen & dirty towels in each check out rooms.

Collect clothes of guests who want wash to send at laundry and recorded that in guest laundry record book.

Bring up to the pantry level 11 linen and towels that are ready to be washed.

Send any guest request to the room.

4 p.m end of shift.

Start shift 8 a.m.

Be a runner.

Collect dirty linen & dirty towels in each check out rooms.

Collect clothes of guests who want wash to send at laundry and recorded that in guest laundry record book.

Bring up to the pantry level 11 linen and towels that are ready to be washed.

Send any guest request to the room.

4 p.m end of shift.

Start shift 8 a.m.

Be a runner.

Collect dirty linen & dirty towels in each check out rooms.

Collect clothes of guests who want wash to send at laundry and recorded that in guest laundry record book.

Bring up to the pantry level 11 linen and towels that are ready to be washed.

Send any guest request to the room.

4 p.m end of shift.