Quy trình của Shopee by LÊ HIỂU ĐĂNG https://padlet.com/23dh482740/8qw1r0xc9oya9ktw en-us 2025-10-20 06:20:40 UTC 2025-10-30 14:40:41 UTC hello@padlet.com https://padlet-uploads-usc1.storage.googleapis.com/4549786146/c52243b0b7a73f189f8c4b637279563c/shopee.png Step 1: The buyer places an order on Shoppe 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640467679 Customer open the Shopee application on their phone.

Customer searches for the product they want (Ex: “pen”).


Customer views product details, including

  • Price

  • Stock quantity

  • Reviews and ratings from previous buyers

  • Product images

  • Promotions or discounts if available

Customer decides to buy the product and chooses the payment method


]]> 2025-10-20 06:29:14 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640467679 Step 2: Shopee receives the order 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640498600

  • Shopee immediately receives the order after the customer places it

  • Shopee verifies order information, including product, quantity, payment method, and delivery address

  • Shopee checks if the seller is available to fulfill the order

  • Shopee records the order in the system and generates an order ID

  • Shopee then sends a notification to the seller to inform that a new order has been placed

    • ]]>     2025-10-20 06:52:15 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640498600     System confirms the order 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640501814

  • Ensure the order information is accurate and complete.

  • Track the order in Shopee’s system for processing and delivery.

  • Notify the seller so they can begin preparing the product for shipment.

    • ]]>     2025-10-20 06:54:31 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640501814     Step 3: The seller receives the notification from the platform 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640521333 After the Shoppe’s system confirms the order of the buyer, the e-commerce platform will then automatically send a notification to the seller through the seller’s hub or Shoppe Seller Center 


    This notification helps the seller to acknowledge that there is a new order that needs to be accomplished, hence, identify information that is related to the order:

    • Product ID

    • Name and amount of the product

    • Address and credential information of the buyer

    • Payment method (COD or foremost payment)

    • Time needed for confirmation and preparation

    ]]>     2025-10-20 07:08:07 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640521333     Notification is sent to the seller 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640527383

  • This helps the seller to quickly receive and confirm the order for the next steps, such as preparing the packaging and delivering on time

  • Ensure information synchronization between the three parties:

    •  Buyer (A) - Shopee (Intermediate) - Seller (B)


    ]]>     2025-10-20 07:12:07 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640527383     Step 4: The seller confirms the order through the system 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640532848 After receiving the new order from the Shoppe’s Notification System, the seller will have to confirm the order before a specific time (normally within a business day)


    ]]>     2025-10-20 07:15:43 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640532848     Order Confirmation 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640533474

  • Ensure that the ability to provide the product from the seller is competent and is ready to give the product to the transporter, then activate Shoppe’s system to begin the Shipping Program, allowing the transporter to do their job

    • ]]>     2025-10-20 07:16:02 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640533474     Step 5: The seller prepares the goods for delivery 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640547660 The seller confirms the order after receiving the information for the Shoppe’s system, then will prepare a shipping label that was prepared by the platform.


    Shipping label is a label containing detailed information about the order, including:

    • Customer name

    • Customer’s Address

    • Phone number

    • Product

    • Quantity

    • Order code

    This label will be attached directly to the package, helping the shipping unit identify and process it accurately


    ]]>     2025-10-20 07:26:22 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640547660     Create a shipping label 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640550885

  • Make sure that the transporter gets the right product to ship without any mistakes

  • Helps track the order information in the shipping process

  • Support the Shoppe’s system to organize and manage the whole transport process

    • ]]>     2025-10-20 07:28:32 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640550885     Step 7: The seller provides information and hands over the order to the delivery unit 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640554497

  • After finishing the packaging process and attaching the shipping label on the delivery box, the shipping unit will come and pick up at destination as given

  • Nhân viên vận chuyển kiểm tra nhãn vận đơn, số lượng kiện hàng, và xác nhận thông tin với người bán hàngHàng hóa được quét mã vận đơn vào hệ thống của vận chuyển, đánh dấu là “Order Taken”

    • ]]>     2025-10-20 07:31:19 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640554497     The seller decides delivery method 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640555596

  • Sellers choose delivery methods for the carrier then the carrier picks up the goods. Make sure that the goods are transferred from seller to shipping unit accurately and transparently. The Shopee system and seller can track the order status instantly to reduce the risk of loss or wrong delivery by checking and scanning the bill of lading

    • ]]>     2025-10-20 07:32:18 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640555596     Shipping label’s purpose 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640559654 Prevent the product from damage or broken issues in the transporting process and make sure that the shipping unit receives the information and product correctly, hence, easy to organize the goods in the warehouse

    ]]>     2025-10-20 07:35:48 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640559654     Step 6: The seller packs the order for the delivery unit 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640584671 After creating the shipping label and sticking it onto the delivery box, the seller will begin to package the product and prepare it for the transporter. This process consists of steps such as:

    1. Choose packaging suitable for the product type (boxes, bags, shockproof packaging, etc.)

    2. Place the product inside the packaging, add preservation materials if necessary (air bubbles, wrapping paper, etc.)

    3. Make sure the package is securely sealed to avoid damage during operation

    4. Check the information on the label and the product inside before sending

    ]]>     2025-10-20 07:52:57 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3640584671     Step 8: Shipping unit transports the good to the buyer 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655099009

  • After receiving the goods from the seller, the shipping unit enters the order into the delivery system, sorts and transports it according to the route to the customer

  • Upon arrival, the delivery staff checks the information on the shipping label, gives the product to the buyer and asks for a signature (or electronic confirmation). After that, the Shopee system and the seller are updated with the order status as “Delivered”

    • ]]>     2025-10-28 18:02:54 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655099009     Delivery process 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655100339

  • Ensure that the product reaches the customer at the correct address, in the correct quantity and in its original condition. Shopee system tracks the delivery process transparently, helps resolve complaints if any to improve customer experience, increase trust in the shop and the e-commerce platform

  • Complete the transaction lifecycle from the time the customer places an order to receiving the goods

    • ]]>     2025-10-28 18:03:28 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655100339     Step 9: The platform notifies the customer that “Order Completed” 23dh482740 https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655101681 After the delivery is successfully completed and the customer has received the order, Shopee updates the order status to “Order Completed”. The seller can see the order status updated in the seller Channel. At this point, the seller can:

    • Check that the order was successfully delivered

    • Receive payment if the order was paid online or track COD payment confirmation

    • Review the customer’s rating or feedback once provided

    • Monitor after-sales requests such as return, refund, or complaints, if any arise


    This final step will inform the seller that the transaction is fully completed then ensure seller receives the payment and can reconcile their sales records

    ]]>     2025-10-28 18:04:19 UTC https://padlet.com/23dh482740/8qw1r0xc9oya9ktw/wish/3655101681