Stewart : Willing to go an extra mile to please e.g. Asking me about my personal preferences (Optional)

Stewart : Polite and customer-first e.g. being patient with me

Stewart : Being able to know that I will be able to return goods without trouble

Stewart : Knowing that my items will be delivered on time as promised.

Stewart :

Stewart : Knowing that you are always available when I need help

Stewart : Understands my preferences and recommends the right stuff

Stewart : Not explaining it again to another guy once I am disconnected (follow-up)

- Keeping the promise of the online sales agent

Stewart : Recommending me wrong product is annoying even after explaining what I need

Nino : Helpful / Qualified

Nino : No Annoying Questions e.g. not trying to sell you stuff

Nino : Ease to get to customer support; less friction in customer support

Nino : When being redirected to an other person i don't want to explain

my problem a second time

- Less lead-time for reply through livechat

- Always available to help, 24/7. Not having to wait till dawn / weekdays

2. Ease to get customer support; inserting the widget anywhere you would like

3. Great follow-up experience for both customer & vendor

- Recommending the right product everytime

4. Delivering the right response for every customer inquiry

2. LiveChat - Ability to autopilot after BETA, delivering precision and speed in response

3. Sizing & Recommendations - Optional

- Virtual Fitting process

- No configurations needed, no servers needed

- Just sent the documents and we will get it sorted out

2. Single Page Application (SPA)

- Dashboard, overview high level picture of stuff

3. Best friend for vendors; get it all done there. Delightful tool for payment and other stuff

4. Ability to know more about my customers

- A/B/C/D Test results

- Date/Time of responses and trends

5. When are we seeing future features?

- Product roadmap

6. What are we going to get if we are early adopters?

- bonus ? discounts?

- Phone, Twitter, Email, LiveChat Widget

2. Lots of bugs; how do we create a good experience despite bugs

- Ability to switch to a contact us form when the widget is experiencing problem

on inquiries that requires your attention via email or

dashboard

2. Instant response on chat, beautiful UI for better CX

3. Personalized email; like how a stylist would talk to you

4. Customer Tracking Analytics -> User behavior -> meaningful feedback

5. Post-purchase feedback - get feedback on product after purchase

b. Improve customer support through automated livechat

c. Reduce returns & drive sales through recommendations & virtual fitting system

2. Conversions (How many are converted and popular products)

- track impressions

3. Popular category & items

4. Traffic referral e.g. where it came from; site referral ID

2. Dashboard (SPA) / CRM -same piece of clothes for customer tracking

3. Virtual Fitting / Recommendation - Shun's fitting procedure