B: Yes, we have a room available, madam. How many people are there 

A: My husband and 2 kids, my son 2O years old and my daughter 5 years old

A: How many nights is it for?

B: 300 usd 1 night, breakfast included. Would you like me to book a table at the restaurant?

A: I come to the hotel at 7:00 pm, please book me a table for 4 people.

B: YES madam hope you have a nice stay our hotel

• all rooms have air-conditioning, and internet access.

• all bathrooms have baths and showers.

• there is a private car park and restaurant.

Student B calls the Mercury Hotel. You book a twin room for the night of 27th May for three nights for you, and your five-year-old daughter, and if the hotel has a restaurant. If so, book a table for two at 7:30 p.m. Your name is Francis Lyon and you will  arrive at about 7:00 p.m. Your mobile is 0778 468921.

SAMPLE:
Reservation clerk: Good morning. Mercury Hotel. Reservations. Can I help you?

Caller: Hello. I'd like to book …………..

A: Thank you, Mr Francis. Could you send an email or message to comfirm your reservation?
B: Yes, of course. Does the hotel have a private car park?
A: Yes. Would you like  reserve a parking space for you?
B: Yes, thank.
A: Thank you for calling. Do you need any help?
B: No, thank.
A: Yes, have a good day.

A: Yes, the room has facilities such as: air-conditioning, and internet access. And in bathroom, we have baths and showers, and a private car park and restaurant.
B: Yes, please. Can we have a table for two at 7:30p.m on 27th May? 
A: Certainly, Sir. And How can I have your name, please?
B: Francis Lyon
A: Do you have contact number? 
B: Yes, my mobile is 0778468921
A: Thank you. Mr. Lyon. Could you send an email to confirm your reservation?
B: Yes, of course
A: Thank you for calling. Goodbye
B: Goodbye

To: reservation@Mercuryhotel.com

From: Winfield@gmail.com

Date: June 12th 

Subject: Reservation

From: Winfield@gmail.com

Subject: Confirmation
Dear Mr. Winfield
Thank you for your email of 12th June 
We are pleased to inform you that we have book a triple bed room on the first floor, at the back of the hotel, overlooking the swimming pool for you from 3rd to 7th July for four night. Besides, we reserved a parking space and a table for your for dinner at 7:30
We look forward to serving you to our hotel
Kind regards
Hongnhip
Reservations

Dear Mr.  Winfield,
Thank you for your email of 12th June.
We would like to confirm your booking information. You book a triple-bed room on the first floor, at the back of the hotel, overlooking the swimming pool for 4 nights from 3th to 7th July.
At your request, we have reserved a parking space for you and a table for us for dinner at 7:30. If you have any questions, please contact us for answers. We look forward to seeing you and your family on 3th July. Have a nice day.

Yours sincerely
Le Hoai Nhan
Reservations

ĐIỂM

 We are delighted to confirm your booking for a 3-bed room on the 1st floor, for 4 nights from 3rd to 7th of July. At the back of the hotel is a large swimming pool.
And at your request, we have reserved for you a parking space and a table for us to have dinner at 7:30.
We look forward to welcoming you to our hotel.

Best regards 
Tran Phuc
Reservation

To:Winfield@gmail.com
From:reservation@Mercuryhotel.com
Subject: Booking Confirmation

Dear Mr. Winfield,

Thank you for your email of the 12th of June.

We are pleased to inform you that we reserved a triple bed room from the 3rd to 7th of June. It's on the first floor at the back of the hotel with overlooking the swimming pool. As requested, we have also reserved a parking space and a table for dinner at 7:30 in our restaurant.

We would be grateful if you would confirm that this is acceptable to you.
We look forward to seeing you to our hotel.

Yours sincerely,

Nguyen Khang
Reservations