Completed pharmacy orientation and observed Blood pressure (BP) consultations. Began research on BP guidelines and identified key themes for the staff handbook. Outlined topics such as BP ranges, hypertension, and measurement accuracy.

Drafted handbook sections explaining systolic vs diastolic readings and their health implications. Shadowed pharmacist to observe communication strategies. Assisted with over the counter (OTC) inquiries, building confidence in patient interaction.

Researched BP monitoring techniques including cuff sizing and posture. Developed a checklist for accurate BP readings. Assisted with repeat prescriptions and clarified medication usage for elderly customers under pharmacist supervision.

Designed the initial BP poster layout. Focused on converting research into clear visual instructions. Included guidance on when to refer customers to a GP. Continued assisting with general pharmacy duties.

Finalised draft sections on healthy lifestyle management, including the role of diet, physical activity, and stress reduction in maintaining optimal blood pressure. Supported the team with stock organisation and assisted customers throughout the day. Incorporated real-life examples and explanations from pharmacist consultations into handbook content to ensure practicality and accuracy.

Expanded the handbook to include a detailed section on key factors that influence blood pressure, such as stress, caffeine, smoking, and physical activity. Sought and incorporated feedback from two staff members to enhance clarity and usability. Maintained daily responsibilities by processing prescriptions, assisting with medication enquiries, and supporting customers with personalised product advice.

Delivered front-line customer service, assisting patients with cold and flu symptom relief while ensuring accurate product recommendations. Conducted in-depth research on the symptoms, causes, and clinical implications of hypertension and hypotension. Participated in a team meeting to present updates on the staff handbook and gather constructive feedback. Integrated new findings into both the handbook and poster, refining BP content for clarity and staff use.

Finalised poster content by completing the BP normal range visuals and step-by-step instructions. Continued customer support. Reviewed BP readings and helped pharmacist record results.

Finalised draft handbook sections: “Monitoring Techniques” and “When to Refer.” Supported the team during a busy period with product recommendations and script entry.

Collected informal feedback on the handbook from a pharmacy assistant. Provided 1:1 guidance on how to interpret BP readings using the poster. Served customers with OTC advice and completed script entry confidently.

Completed all content revisions and prepared final printed materials. Reflected on the development of my communication skills, health literacy, and professional confidence. Worked collaboratively with the pharmacist to ensure clinical accuracy in all educational resources.

Conducted a comprehensive wrap-up session with the manager to discuss my overall placement experience, key learnings, and personal reflections. Received valuable feedback and insights on my performance and contributions from the staff and pharmacists. Successfully displayed the educational poster in both the dispensary and consultation areas to maximize visibility and engagement. Proudly marked the successful completion of the placement, reflecting on the skills developed and professional growth achieved throughout the experience.