https://padlet.com/laterluigi3/8knzrruz3xmqs7zg Made with a lightning strike of genius en-us 2022-01-06 20:19:18 UTC 2022-01-09 07:13:23 UTC hello@padlet.com laterluigi3 https://padlet.com/laterluigi3/8knzrruz3xmqs7zg/wish/1979487638 Strengths
-Able to apply feedback swiftly and effectively
-Have met and maintained the QA, ACW and Hold Time goals
Weaknesses
-ATT has been an ongoing struggle for team, difficult to maintain
-Adherence
-Difficulty with caller rapport
Opportunities
-Call volume increasing during this time of the year provides opportunity for agents to increase ATT
-New checklist coming on board to improve Quality. 
-Future development of a Wiki for the prospect department
Threats
-VPN and ISP issues
-Power outages ]]> 2022-01-06 20:20:29 UTC https://padlet.com/laterluigi3/8knzrruz3xmqs7zg/wish/1979487638