1. Restrict or suspend operations: ShopeeFood may suspend or stop cooperating with suppliers if they do not comply with regulations on quality, food safety, or other regulations.

2. Financial penalties: Suppliers may have to pay penalties if they violate contract terms or ShopeeFood regulations.

3. Lower ratings: ShopeeFood may reduce the ratings of vendors if they do not maintain service quality or receive negative feedback from users.

Leave a message on the Guest's chat box

Call the customer at least 3 times (first call must be at least 10 minutes from the last call).

Check and try to contact the phone numbers displayed in the Customers section (if any).

1. Customer support:

3. Return policy:

   Promotions:

• Provide promotions, discount codes and special offers to increase customers' shopping experience and save costs.

• Support restaurants/cafes to promote products and reach a large number of customers through the ShopeeFood platform.

2. Order management:

• Provides tools for order management, revenue tracking, and business statistics through applications for sellers.

3. Technical assistance:

• Technical support, solving system-related problems, ensuring the process of receiving and processing orders goes smoothly.

1. Warning or restriction of operations: ShopeeFood may warn drivers or suspend their operations in case of violation of platform regulations or policies.

2. Loss of partner: If a driver continuously violates and does not improve, ShopeeFood may terminate the partnership with this driver.

3. Financial penalties: In some serious cases, ShopeeFood may impose financial penalties on drivers.

4. Lower rating: ShopeeFood may reduce a driver's rating in the review system if they receive negative feedback from users or do not maintain service quality.

These options cater to various customer preferences for convenience and flexibility.

1. Inaccurate order cancellations: If customers cancel orders on a regular basis and without a valid reason, it is possible that ShopeeFood will limit their ability to place orders.

2. Abusing the refund policy: If a customer abuses the refund policy by requesting a refund for unwarranted reasons, ShopeeFood may apply restrictions.

3. Inappropriate or abusive language toward employees: If a customer uses violent or disrespectful language toward ShopeeFood employees, intervention such as account restriction or termination may be initiated.

4. Violation of terms and conditions: If a customer violates ShopeeFood's terms and conditions, for example by improper use, it may result in corresponding penalties.

Typically, the delivery fee is displayed during the checkout process before finalizing the order.