Service Blueprinting (Cake Shop) by https://padlet.com/crisann010/fc4 Ordering of customised cake for important party en-us 2018-04-29 12:46:27 UTC 2023-12-29 16:39:47 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Cake.png Include all the steps that customers take part in as part of the service delivery process crisann010 https://padlet.com/crisann010/fc4/wish/256298434 2018-04-29 12:46:27 UTC https://padlet.com/crisann010/fc4/wish/256298434 Tangibles that customers are exposed to that can influence their quality perceptions crisann010 https://padlet.com/crisann010/fc4/wish/256298435 2018-04-29 12:46:27 UTC https://padlet.com/crisann010/fc4/wish/256298435 Those actions of frontline contact employees that occur as part of a service encounter crisann010 https://padlet.com/crisann010/fc4/wish/256298437 2018-04-29 12:46:27 UTC https://padlet.com/crisann010/fc4/wish/256298437 Invisible contact employees, below the line of visibility crisann010 https://padlet.com/crisann010/fc4/wish/256298438 2018-04-29 12:46:27 UTC https://padlet.com/crisann010/fc4/wish/256298438 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann010 https://padlet.com/crisann010/fc4/wish/256298439 2018-04-29 12:46:27 UTC https://padlet.com/crisann010/fc4/wish/256298439 https://padlet.com/crisann010/fc4/wish/256419011 1. Customers will inform the staff about the design, flavour and size of the birthday cake.
2. On top of filling the staff with the details of the cake, they'll also let them know kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkselthe cake collection date. ]]> 2018-04-30 07:32:45 UTC https://padlet.com/crisann010/fc4/wish/256419011 https://padlet.com/crisann010/fc4/wish/256420950 baking of cake (?)]]> 2018-04-30 07:43:56 UTC https://padlet.com/crisann010/fc4/wish/256420950 https://padlet.com/crisann010/fc4/wish/256421541 1. Cake Menu - Showcase the cake designs and appeal to customers]]> 2018-04-30 07:47:33 UTC https://padlet.com/crisann010/fc4/wish/256421541 https://padlet.com/crisann010/fc4/wish/256422559 1. The staff reconfirms the details of the cake with the customer.
2. The staff helps to key in the order into the system.
3. Hand the order receipt to the customer and reconfirm the date of collection. 
4. Thank the customer and process the order. 
5. Call up the supplier of the cake ingredients & confirm when they will be able to send them over for the baker to start baking. 


]]> 2018-04-30 07:53:38 UTC https://padlet.com/crisann010/fc4/wish/256422559 https://padlet.com/crisann010/fc4/wish/256423107 1. With the necessary ingredients on hand, the baker will then bake the cake within the time frame provided by customer]]> 2018-04-30 07:58:01 UTC https://padlet.com/crisann010/fc4/wish/256423107 https://padlet.com/crisann010/fc4/wish/256807166 1. ]]> 2018-05-01 11:39:14 UTC https://padlet.com/crisann010/fc4/wish/256807166 1. Have a manager to keep track of delivery drivers. Whether the cakes are delivered on time. Know whether to promote or fire the driver. https://padlet.com/crisann010/fc4/wish/260342523 2018-05-14 06:11:48 UTC https://padlet.com/crisann010/fc4/wish/260342523 2. Interior design and cleanliness of Cake Shop & Table Top https://padlet.com/crisann010/fc4/wish/260346353 2018-05-14 06:36:39 UTC https://padlet.com/crisann010/fc4/wish/260346353