Activity 3: Debrief by Xuehui Lim

Group 1 - Scenario A

limxuehui — 2024-01-25 18:39:17 UTC

Based on the Skills Map, identify:

1) Critical function and job tasks

2) Potential skills gaps

3) Which TSC(s) / CCS(s) will help to close the above identified skills gap?

limxuehui — 2024-01-25 18:44:26 UTC

Based on the Skills Map, identify:

1) Critical function and job tasks

2) Potential skills gaps

3) Which TSC(s) / CCS(s) will help to close the above identified skills gap?

limxuehui — 2024-01-25 18:44:33 UTC

Based on the Skills Map, identify:

1) Critical function and job tasks

2) Potential skills gaps

3) Which TSC(s) / CCS(s) will help to close the above identified skills gap?

limxuehui — 2024-01-25 18:44:40 UTC

Based on the Skills Map, identify:

1) Critical function and job tasks

2) Potential skills gaps

3) Which TSC(s) / CCS(s) will help to close the above identified skills gap?

2024-01-27 02:36:49 UTC

Group 2

Serve customer fast

Queue management- by giving customer an estimate time to come back

Improve ordering system by kiosk and express queue or etc

Separate food from drinks order section

2024-01-27 02:37:55 UTC

2024-01-27 02:40:16 UTC

A) Perform food and beverage services & Deliver customer experience

B) Missing: Customisation of Service/Positive Customer Experience

C) Skills: Customer Service Excellence

2024-01-27 02:40:43 UTC

Scenario A

Critical Function: Perform F&B Services

Potential Gaps: Customer management / Improve Customer / Crowd Management

TSC/CCS: (1) People Management (2) System & Work Process Management,