I am a representative of the Public Security Police Force, Officer Kok. Thank you for your letter bringing to our attention the issues regarding the quality of our police work.

The mission of the Public Security Police Force is to serve the community and its citizens. Over the years, we have been committed to providing high-quality services to the public and ensuring the stability and safety of society. Regarding the incident that occurred on Friendship Bridge on May 5, 2023, which you have mentioned, we deeply regret that our personnel may have caused you or other citizens any unpleasant experiences during the interaction. We are taking this matter very seriously and will immediately initiate an investigation into the incident. If any disciplinary violations or errors in the law enforcement procedures are found among our personnel, we assure you that we will handle them strictly and will not condone any misconduct.

Moreover, we place great emphasis on building trust and communication with the public. Therefore, we have always provided rigorous training for our staff. We appreciate your suggestions and reminders regarding our training efforts, which are of great help in eliminating any remaining individual cases of disciplinary or illegal behavior. Additionally, we will re-examine and continue to optimize our training model.

Once again, we thank you for your attention to our police work. Should you have more evidence to provide regarding the incident or any inquiries, please feel free to contact us by phone or email.(email: fsm@mail.com, tel: 28573333). Lastly, we kindly ask for your continued support for our work.

Best regards,

Officer, Henry Kok

Public Security Police Force

Thank you for bringing your concerns to our attention. We regret the inappropriate conduct of the officers you witnessed at the Friendship Bridge incident. We are investigating the matter and will take appropriate action.

We understand that such behavior undermines public trust, and we are committed to ensuring all officers are trained to perform their duties professionally and respectfully.

We appreciate your feedback and are dedicated to maintaining the trust and respect of our community.

Sincerely,

Dear Mr. Chan Dai Man,

Thank you for your email regarding the incident on 5 May 2023 at the Friendship Bridge. We take your concerns seriously and appreciate your feedback.

The Public Security Police Force is committed to professionalism and respect in all interactions. Your report will be reviewed, and if necessary, appropriate action will be taken.

We will also use your feedback to improve our training and procedures. If you would like to provide more details, please contact us at [contact information].

Thank you for helping us serve the community better.

Sincerely,

Public Security Police Force

Dear Mr. Chan,

Thank you for your email dated May 7, 2025, expressing your concerns regarding the conduct of police officers during the car accident at Friendship Bridge on May 5, 2023.

We deeply regret to hear about your experience and take your concerns very seriously. The Macau Police Force holds all officers to the highest standards of professionalism and ethical behavior. Such behavior, as you described, is not acceptable, and we assure you that a thorough investigation will be conducted.

To assist us further, we kindly request any additional details or evidence related to the incident. Rest assured, steps will be taken to address this matter and ensure officers receive continuous training to uphold public trust.

Thank you for bringing this to our attention. Please feel free to reach out for further updates.

Sincerely,

Henry Kouk，415

Senior Station Sergeant

Macau Police Force

Thank you for your email dated May 7, 2025, regarding the conduct of officers during the car accident at the Friendship Bridge on May 5, 2023. My name is Officer Fabio Chan (Badge No. 408), and I am writing on behalf of the Public Security Police Force’s Professional Conduct Division. We sincerely appreciate you taking the time to bring these concerns to our attention.

We understand your disappointment and share your expectation that all officers uphold the highest standards of professionalism and respect while serving the community. The behaviors you described—threatening gestures, derogatory language, and procedural lapses—are deeply troubling and inconsistent with our department’s values.

Please be assured that your complaint has been escalated for immediate investigation. Our Internal Affairs team will review bodycam footage, witness statements, and incident reports to determine the facts. Should misconduct be identified, appropriate disciplinary measures will be taken in accordance with departmental policies.

To aid our investigation, we kindly ask if you could provide further details, such as:

• The approximate time of the incident.

• Descriptions or badge numbers of the officers involved (if available).

• Contact information for other witnesses (if applicable).

You may reply directly to this email or contact me at +853 28573333.

Our department prioritizes ongoing training in cultural sensitivity, and procedural compliance. Your feedback will also be shared with our Training Division to help reinforce these standards.

Thank you once again for your vigilance in helping us maintain public trust. We will keep you informed of the investigation’s progress and outcomes. Should you have any further questions or details to share, please do not hesitate to reach out.

________________________________________

Officer Fabio Chan

Public Security Police Force

+853 28573333 | Fabio.chan@psp.gov.mo

Thank you for taking the time to share your concerns regarding the incident at Friendship

Bridge. We sincerely apologize for the inappropriate behavior you witnessed from our officers-this falls far short of the service standards we uphold.

Your feedback is incredibly important to us. It is only through voices like yours that we can continue to improve. We have immediately launched an internal investigation and will handle the matter with the utmost seriousness. We fully understand how such incidents can undermine public trust, which is why we are reinforcing training for all staff to ensure they carry out their duties with professionalism and respect.

The trust of our community is our most valued foundation. We truly appreciate your honesty, and if you're comfortable, we'd welcome further details via [contact channel]. Your vigilance helps us grow and do better.

Wishing you all the best

Subject: Response to Feedback on the Friendship Bridge Incident

Dear Mr. Chan,

Good morning.

Thank you for your email dated May 7, 2025, regarding the incident on Friendship Bridge that occurred on May 5, 2023. We sincerely appreciate you taking the time to share your concerns with us.

The Public Security Police Force holds all officers to the highest standards of professionalism and respect. The behaviors you described—including the use of threatening gestures, offensive language, and procedural breaches—are strictly unacceptable and do not align with our code of conduct.

Please be assured that your complaint will be escalated to our Public Relation Department for a thorough and impartial investigation. If violations of protocol or misconduct are confirmed, disciplinary measures will be applied in accordance with departmental regulations.

To assist our investigation, we kindly ask you to provide further details, such as:

- The approximate time of the incident.

- Physical descriptions or badge numbers of the officers involved (if available).

- Contact information of other witnesses (if applicable).

Your feedback is invaluable in helping us improve. We will reinforce training programs to ensure all officers uphold the principles of dignity, fairness, and procedural integrity in their duties.

Once again, thank you for bringing this matter to our attention. Should you have further questions or information to share, please contact me directly at email address(psp-info@fsm.gov.mo )or tel number(28573333).We will keep you informed of the investigation’s progress upon your request.

Sincerely yours,

Officer Nick Wong

Public Relations Department ,Public Security Police Force

Badge No.: 11111

Dear Mr. Chan,

Thank you for bringing this matter to our attention. We take your concerns seriously and have forwarded the details of the incident on May 5, 2023, at the Friendship Bridge to the relevant department for investigation.

Please rest assured that appropriate actions will be taken if any misconduct is confirmed, and we remain committed to ensuring our officers adhere to the highest standards of professionalism and ethics.

Thank you for your feedback and support. Feel free to contact us if you have further concerns.

Sincerely,

Alex,Koucc

Thank you for bringing your concerns to our attention regarding the incident on Friendship Bridge on May 5, 2023.

We take all complaints seriously and have initiated a thorough investigation into the matter. If the investigation confirms any inappropriate behavior, disciplinary action will be taken in accordance with our policies.

It’s important to note that we continuously strive to improve our officers’ training to ensure they uphold the highest standards of professionalism. Your feedback is crucial to our ongoing efforts to enhance police-community relations and maintain public trust.

Should you have any further information or concerns, please don’t hesitate to contact our department.

Thank you for your understanding and cooperation.

Sincerely,

Officer, Tommy

Representative of the Public Security Police Force​

Dear Mr. Chan,

I am Officer Buddy Alex Oscar from the Public Security Police Service. We appreciate your correspondence highlighting concerns about our operational standards.

Our agency's core mandate remains unwavering in its dedication to community protection and citizen welfare. Throughout our service history, we've consistently prioritized exceptional public service delivery while maintaining social order. Concerning the Friendship Bridge occurrence dated May 5, 2023, we sincerely apologize if any interactions with our personnel resulted in discomfort for you or fellow citizens. This matter has been escalated for immediate review through our internal oversight mechanisms. Should procedural irregularities or conduct breaches be identified, appropriate corrective measures will be implemented in accordance with established protocols.

We remain committed to fostering public trust through ongoing dialogue and transparency. Our personnel undergo comprehensive professional development programs, though we recognize there's perpetual room for enhancement. Your constructive input regarding training methodologies proves invaluable in refining our protocols and addressing isolated incidents effectively.

We gratefully acknowledge your civic engagement with law enforcement matters. For supplementary information regarding this incident or future communications, please contact our Public Relations Division through the channels provided below (Email: fsm@mail.com | Direct Line: 2857 3333). Your continued partnership in maintaining community safety remains essential to our collective success.

Respectfully,

Buddy Alex Oscar

Senior Operations Officer

Public Security Police Service

Thank you for your email. We are very sorry to hear about what happened on 5 May 2023 at the Friendship Bridge.

We are sorry if some police officers did not behave well. Police officers should always be polite, respectful, and follow the rules. We will check what happened and talk to the officers involved. If they did something wrong, we will take action to make sure it does not happen again.

We also want to make sure our officers do better in the future. We will give them more training to help them learn how to treat people fairly and kindly.

Thank you for telling us about this. If you want to talk more or share more details, you can contact us at 21800000.

We hope to earn your trust again.

Sincerely,

Officer Justin

Thank you for your letter bringing to our attention the issues regarding the quality of our police work.

The mission of the Public Security Police Force is to serve the community and its citizens. Over the years, we have been committed to providing high-quality services to the public and ensuring the stability and safety of society. Regarding the incident that occurred on Friendship Bridge on May 5, 2023, which you have mentioned, we deeply regret that our personnel may have caused you or other citizens any unpleasant experiences during the interaction. We are taking this matter very seriously and will immediately initiate an investigation into the incident. If any disciplinary violations or errors in the law enforcement procedures are found among our personnel, we assure you that we will handle them strictly and will not condone any misconduct.

Moreover, we place great emphasis on building trust and communication with the public. Therefore, we have always provided rigorous training for our staff. We appreciate your suggestions and reminders regarding our training efforts, which are of great help in eliminating any remaining individual cases of disciplinary or illegal behavior. Additionally, we will re-examine and continue to optimize our training model.

Best regards,

Public Security Police Force

Officer, XXX

Tel,999xxxx

Thank you for your feedback regarding police operations. We take the Friendship Bridge incident (May 5, 2023) seriously and have initiated a thorough investigation. Any confirmed disciplinary violations or procedural errors will be addressed strictly.

Your suggestions on officer training are valued, and we will refine our programs to enhance professionalism. For further details or inquiries, contact us at fsm@mail.com or 28573333.

Your continued trust is appreciated.

Sincerely,

Chris Wong

Public Security Police Force

Thank you for your letter regarding the incident that occurred at Friendship Bridge on May 5, 2023. We take all reports concerning officer conduct very seriously, and we appreciate you bringing this matter to our attention.

We have initiated an internal investigation into the behavior of the officers involved in the incident you described. Your report about unprofessional conduct, inappropriate language, and failure to follow proper procedures is deeply concerning to us.

Please be assured that we maintain high standards of professionalism and ethical conduct for all our officers. We are committed to serving and protecting all members of the public with respect and dignity. Any violation of these standards is treated with utmost seriousness.

As part of our investigation, we would appreciate if you could provide any additional details that might help us identify the officers involved and better understand the circumstances. Our Public Relations Department may contact you for further information.

We will take appropriate disciplinary action if our investigation confirms any misconduct. Additionally, we continuously review and enhance our training programs to ensure all officers maintain the highest standards of professional conduct.

Thank you again for bringing this matter to our attention. You can expect to receive an update on our investigation within the next 14 working days.

If you have any further questions or information to share, please contact this email again or phone number 28787373 or fax number 88994467.

Yours sincerely,

Wilson

Public Security Police Force

I am Officer J from the Public Security Police Force. Thank you for your suggestions and your enthusiastic behavior. The department will start the investigation process and conduct an internal review. I believe this is an individual case. If it causes you inconvenience, the department is very sorry and will complete the report as soon as possible.

If you have more suggestions, please continue to submit them to this Bureau.

Best regards,

Officer, J cheok

Public Security Police Force