https://padlet.com/pamckenzie2/8c7x826dlk7erah3 Why are they important? en-us 2022-07-01 09:00:34 UTC 2022-10-12 08:19:19 UTC hello@padlet.com https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319498083 The language you use - being clear and precise
The tone of your voice - kind, gentle and not too quiet
Your telephone manner - polite and informative, helpful and good listening
Your confident attitude - clients feel calmer if you sound competent in your abilities and knowledge]]> 2022-09-29 14:22:55 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319498083 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319508893 Treatment records - helps with future consults to help remember the client and their treatments and make they client feel cared about. 
Leaflets - to provide client information
Testers - to check skin suitability
Posters - To provide information or product ideas/ advertisements
Price List - The client should always be aware of costs before treatment, can also inform a client about other services offered and can help form a treatment plan. 
Colour Wheels - show the product colours in relative settings. 
Portfolio of work - shows the client what you are able to offer. ]]> 2022-09-29 14:28:13 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319508893 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319521384 Posture - be open and friendly, no crossed arms
Eye contact - shows good listening skills, the customer will feel acknowledged
Facial expressions - appropriate reactions to what the customer is telling you shows empathy. 
Hand gestures - done safely, they can emphasise and explain a point or product. 
Sign language - even if you don't know BSL, hand signs to support verbal communication can help those who are hard of hearing understand better. ]]> 2022-09-29 14:34:25 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319521384 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319531975 Consultation cards - help both you and the client with ongoing treatments and information. It is also a good basis for looking back on products used for highlighting allergies and skin sensitivities
Aftercare leaflets - useful to the client to remember what to do after the treatment to prolong and maintain the benefits. 
Text, Letters and Email - good communication to remind customers about appointments or to schedule another. Also good for special offers. 
Social Media - good for advertising and communication with clients about product and service offerings within the salon
Multimedia - a good way of providing interactive information to the customer and can help with product use and aftercare.

]]> 2022-09-29 14:40:04 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319531975 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319534846 Used to GATHER information

Who, what, when and how are good question openers for this type of information. ]]> 2022-09-29 14:41:31 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319534846 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319537391 CONFIRMation questions

Yes or No answers to confirm information already gathered from the client. ]]> 2022-09-29 14:42:56 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319537391 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319539751 Used for gathering (further) SPECIFIC bits of information required. 

Why? questions draw out information. ]]> 2022-09-29 14:44:09 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319539751 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319540847 Looking at the client when they are talking helps them feel heard. ]]> 2022-09-29 14:44:47 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319540847 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319541953 These can be used to add empathy and understanding to client communication. ]]> 2022-09-29 14:45:25 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319541953 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319543577 Having an open posture can relax a client to be honest about issues before treatment to enable you to treat them more effectively. ]]> 2022-09-29 14:46:20 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319543577 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319546345 Recap with a client and taking relevant notes for next time will help them feel heard and show a professional approach to future appointments enabling you to respond appropriately. ]]> 2022-09-29 14:47:55 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319546345 https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319554199 Never judge the client, always be respectful and sensitive of their feelings and what they have told you. ]]> 2022-09-29 14:51:48 UTC https://padlet.com/pamckenzie2/8c7x826dlk7erah3/wish/2319554199