·         People know little about advice services and how they work.

·         People don’t expect advice services to be able to help them.

·         People they know–have had negative experiences of such services in the past.

·         People don’t access services

·         People don’t define themselves as homeless

·         People are not seen by others as homeless

·         People are not eligible for services

(Kauppi et al. 2017)

The Homelessness Reduction Act 2017: The intention is to ensure that everyone threatened with homelessness, regardless of priority need status, is entitled to receive free information and advice to help them with their situation and increased support if they do become homeless.

(London Assembly Housing Committee 2017)