The Seamless Student Journey: Fact or Fiction? by SD in Education https://padlet.com/sdineducation/899jgfzn1nekmbn7 en-us 2022-10-12 09:09:47 UTC 2025-09-24 08:21:20 UTC hello@padlet.com https://padlet.net/icons/png/1f607.png Smooth flow invisible handover points https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350200858 2022-10-21 05:28:53 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350200858 good. does not have to be brilliant. but I don't want to feel annoyed https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350200947 2022-10-21 05:28:59 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350200947 Accessible Support & Resources beckmanc https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201023 2022-10-21 05:29:04 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201023 easy, simple https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201313 2022-10-21 05:29:27 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201313 frictionless https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201356 2022-10-21 05:29:30 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201356 Guided, consequential experiences - 'feeling' known by the institution and guided accordingly https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201362 2022-10-21 05:29:31 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201362 User thinks there is one place to go to do all that they need to. https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201394 2022-10-21 05:29:33 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201394 outdated materials. maybe documentation. maybe clunky systems https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201395 2022-10-21 05:29:33 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201395 Simple, seamless responsive support beckmanc https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201553 2022-10-21 05:29:42 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201553 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201585 minimal steps, automated, no manual manipulation required

]]> 2022-10-21 05:29:46 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201585 invisibility of processes https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201720 2022-10-21 05:29:57 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201720 does what it says on the tin. minimum viable product https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201727 2022-10-21 05:29:57 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201727 Perceived data owners putting up barriers https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201904 2022-10-21 05:30:11 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350201904 silos https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202015 2022-10-21 05:30:18 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202015 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202206 Removal of failure demand enquiries
Only contacting service for value-add queries]]> 2022-10-21 05:30:31 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202206 overwhelmed staff https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202235 2022-10-21 05:30:34 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202235 Feel valued as a customer https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202440 2022-10-21 05:30:49 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202440 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202448 Systems that don't work]]> 2022-10-21 05:30:50 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202448 solve the issue or provide what is needed https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202507 2022-10-21 05:30:55 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202507 insights, great people , 'intuitive' tech https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202685 2022-10-21 05:31:09 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202685 satisfying journey to fulfil needs https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202885 2022-10-21 05:31:24 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350202885 effortless https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203286 2022-10-21 05:31:52 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203286 No shared perspective on the whole process and how everyone contributes https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203544 2022-10-21 05:32:07 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203544 A joint understanding of purpose, the services and the transfer points, ownership and accountability https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203570 2022-10-21 05:32:08 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203570 responsibility issues over the student journey solved https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203939 2022-10-21 05:32:38 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203939 brown paper and postit notes https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203964 2022-10-21 05:32:40 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203964 Accessible information and guidance, knowledgeable operators https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203986 2022-10-21 05:32:42 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350203986 the belief that we are better/smarter and more important than the student https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204214 2022-10-21 05:32:59 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204214 lack of humility https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204398 2022-10-21 05:33:14 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204398 local optimizations https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204517 2022-10-21 05:33:23 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350204517 focus on the process more than on the human https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350205000 2022-10-21 05:34:00 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350205000 It is not a technology discussion https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350205130 2022-10-21 05:34:10 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350205130 feeling like I need to protect my job. fear to share. https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207330 2022-10-21 05:37:12 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207330 students get to focus on learning rather than how to move through our processes https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207765 2022-10-21 05:37:47 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207765 shared proces oriented indicators https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207901 2022-10-21 05:37:57 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350207901 Not pausing beckmanc https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350208673 2022-10-21 05:38:58 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350208673 Culture of rewarding the hero beckmanc https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350209170 2022-10-21 05:39:36 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350209170 student (human) oriented process https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350209604 health and wisdom is needed :)
See: https://www.amazon.pl/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756/ref=asc_df_0787960756/?tag=plshogostdde-21&linkCode=df0&hvadid=504604467541&hvpos=&hvnetw=g&hvrand=6029632617868009820&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9067589&hvtargid=pla-487653304767&psc=1]]> 2022-10-21 05:40:11 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350209604 people work in same job/department for 10+ years without ever working in other parts of the university. Too many local experts and too little understanding what others do https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350210278 2022-10-21 05:41:09 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350210278 The point of a good service is that it helps them to do something https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219338 2022-10-21 05:52:33 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219338 pains and gains https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219506 2022-10-21 05:52:45 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219506 Always start with the user - airport bathrooms example and Global Service Jams https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219813 2022-10-21 05:53:08 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219813 Make space to make things better and improve https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219843 2022-10-21 05:53:09 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350219843 reassurance you are doing the right thing! https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350220093 2022-10-21 05:53:28 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350220093 Find a starting point and start a conversation https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350220494 2022-10-21 05:53:58 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350220494 Put yourself in the shoes of the end-user. https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350221805 2022-10-21 05:55:27 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2350221805 variety and needs of different programmes tammi_sinha https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466484349 2023-02-02 17:17:17 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466484349 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466486502 Resilience, scalability and robustness of the infrastructure.]]> 2023-02-02 17:18:40 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466486502 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466487739 Are good and seamless the same thing?]]> 2023-02-02 17:19:32 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466487739 Vision and Leadership bernie37 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466488028 The intent and desire must be there or it will be hard to make cross-campus progress improving student journeys]]> 2023-02-02 17:19:45 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466488028 people not wanting to draw from different methodologies tammi_sinha https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466488539 2023-02-02 17:20:07 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466488539 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466489278 Satisfies a students needs]]> 2023-02-02 17:20:39 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466489278 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466490195 Good is reflected in the experience of all stakeholders ]]> 2023-02-02 17:21:16 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466490195 Incenvize cross-department collaboration bernie37 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491371 journeys happen across departments, ex: admissions through to housing and financial aid

]]> 2023-02-02 17:22:06 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491371 language of service design tammi_sinha https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491460 2023-02-02 17:22:11 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491460 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491641 Expectations are met for students]]> 2023-02-02 17:22:20 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466491641 Good should 'measure' that robustness, resilience, scalability of the system (IT, human resources in admin) to adjust to a range of student *and* admin + teaching staff demands, expectations and timings. https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492037 2023-02-02 17:22:38 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492037 use design thinking! tammi_sinha https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492512 2023-02-02 17:23:00 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492512 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492555 When there is a problem it is solved quickly ]]> 2023-02-02 17:23:02 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466492555 Visualize archetype journeys to facilitate collaboration and shared understandings bernie37 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466493429 help position departments and staff supporting student journeys in the the journey - their touchpoints]]> 2023-02-02 17:23:34 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466493429 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495351 Legacy systems stop progress because of the work required to make changes]]> 2023-02-02 17:24:52 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495351 legacy systems - in terms of IT, budgeting for HR (admin, teaching staff) https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495383 2023-02-02 17:24:53 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495383 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495881 Lack of communication between departments]]> 2023-02-02 17:25:17 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466495881 Covid was an enabler https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466496322 2023-02-02 17:25:38 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466496322 Engage students in problem solving bernie37 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497214 they are best positioned to understand the issues and where the opportunities lie for improvement

]]> 2023-02-02 17:26:23 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497214 Disconnect between the student and staff experience bokelestyn1 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497277 2023-02-02 17:26:25 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497277 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497667 Covid was an enabler. We were forced to do things that wouldn't have been considered before. Need pushed the speed of progress.
Access to educators, students, systems and resources.]]> 2023-02-02 17:26:44 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466497667 visualising the student journey creates transparency and empathy, and also identifies improvement opps https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466498187 2023-02-02 17:27:10 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466498187 Language and vocabulary - seeing diversity as a disadvantage. But it can/should be an advantage bokelestyn1 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466498605 2023-02-02 17:27:29 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466498605 Flexibility svein_are_tjeldnes https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466501685 Seamless is the golden goal! Bur WHEN we hit a bump - not IF, then we need to be there the solve the problem.]]> 2023-02-02 17:29:39 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466501685 continuous improvement https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466503909 Staff need to understand imperative of  pursuit of continuous improvement, to provide good service :)
 ]]> 2023-02-02 17:31:22 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466503909 Journeys design and touchpoints affect student success bernie37 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466503965 focus on touchpoints that can reduce barriers to retention]]> 2023-02-02 17:31:25 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466503965 Different types of seamless https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466504430 Seamless will be different for different students - we probably need many seamless student journeys]]> 2023-02-02 17:31:46 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466504430 https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466510610 Staff's familiarity/comfortableness, or lack of, with technology]]> 2023-02-02 17:36:26 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466510610 Students shouldn't have to know how the university works to engage https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466511831 2023-02-02 17:37:18 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466511831 user research with students https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466515835 testing assumptions as staff often think they know what the issues/challenges are and assumptions are really tested / disporved )in my experience)]]> 2023-02-02 17:40:08 UTC https://padlet.com/sdineducation/899jgfzn1nekmbn7/wish/2466515835