ROLE PLAY ON DEMONSTRATING SERVICE EXCELLENCE. by https://padlet.com/sanisahbteraub/padlet2 en-us 2024-03-05 09:28:49 UTC 2024-03-11 03:26:06 UTC hello@padlet.com https://padlet.net/icons/png/1f3c6.png sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905965670 Group 1 : Scenario 1: Enquiries via phone calls.


  1. Parent call in to enquire about programme vacancy and fees.


]]> 2024-03-05 09:36:05 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905965670 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905966106 Group 2 : Scenario 1: Enquiries via phone calls.


  1. Parent call in to enquire about programme vacancy and fees.


]]> 2024-03-05 09:36:23 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905966106 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905966530 Group 3 : Scenario 2: Enquiries via phone calls.


  1. Parent call in to enquire about transfer request from other PCF centre.

]]> 2024-03-05 09:36:43 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905966530 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905967787 Group 4 : Scenario 2: Enquiries via phone calls.


  1. Parent call in to enquire about transfer request from other PCF centre.

]]> 2024-03-05 09:37:45 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905967787 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905968170 Group 5 : Scenario 3: Enquiries via walk-in.


  1. Parent would like to enrol child in your centre however there's no vacancy in your centre. How can you apply Customer Service Excellence to help parent?

]]> 2024-03-05 09:38:04 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905968170 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905971250 Group 6 : Scenario 3: Enquiries via walk-in.


  1. Parent would like to enrol child in your centre however there's no vacancy in your centre. How can you apply Customer Service Excellence to help parent?

]]> 2024-03-05 09:40:37 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905971250 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905975286 Scenario 1:

Learning Points:

]]> 2024-03-05 09:43:30 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905975286 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905975696 Scenario 2:

Learning Points:

]]> 2024-03-05 09:43:50 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905975696 sanisahbteraub https://padlet.com/sanisahbteraub/padlet2/wish/2905976013 Scenario 3:

Learning Points:

]]> 2024-03-05 09:44:06 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2905976013 https://padlet.com/sanisahbteraub/padlet2/wish/2913172652 Very informative information which can help parents financially

]]> 2024-03-11 02:12:25 UTC https://padlet.com/sanisahbteraub/padlet2/wish/2913172652