My name is Savivarthini Venugopal, (H20A1744), and I am currently in my final year pursuing a Bachelor of Entrepreneurship (Tourism) at University Malaysia Kelantan. I am currently undergoing a 16-week internship at Key Term Holidays, a travel agency. I am confident that this internship will provide me with valuable insights into the tourism industry and enhance my understanding of management practices. During this internship, I aim to acquire new ideas, knowledge, and hone my skills in both tourism and management. I am prepared to apply the skills and knowledge acquired during my academic studies to contribute effectively to the development of my internship placement.

I began my first day of internship with a warm welcome by office staffs.

• Met with the supervisor, who provided an overview of the company, its mission, and its operations.

• Received a tour of the office and was introduced to the team members.

• Attended an orientation session that covered the agency's policies, procedures, and safety guidelines.

Tasks and Activities

Training:

• Completed initial training on using the office equipment, including the scanner and copier.

• Learned about the importance of document management and how it fits into the agency's workflow.

• Data entry of business card information into Excel

  
  

  Assigned Tasks:

• Keying in Business Cards:

  • Collected and organized business cards received from networking events, client meetings, and strategic partnership discussions.

  • Created a structured Excel spreadsheet to input all relevant information from the business cards.

  Issue and challenges : Receiving a large amount of information about procedures, services, and systems all at once.

  Solution : Prioritize learning the most critical tasks first and gradually build up your knowledge. Ask for written guidelines or manuals to review in your own time.

  
  

Departure Time- 6.00pm

Tasks & Activities:

• Attended a team meeting with my supervisor, and other staff members.

Supervisor Explanation of Daily Job Tasks:

I had a detailed meeting with my supervisor to understand my daily job tasks and responsibilities better. The supervisor provided an in-depth explanation of the various activities and tasks I would be engaged in throughout the internship. Below is a summary of the key points discussed:

Checking and Clearing Emails Every Morning:

• Purpose: Starting the day by checking emails helps you prioritize tasks, address urgent matters promptly, and keep up-to-date with ongoing projects and communications.

• Goal: Ensure no important messages are missed and respond to inquiries in a timely manner.

  
  

Data Entry and Management:

• Task: Keying in client information, business card details, and other relevant data into the Excel spreadsheets.

• Purpose: Ensure all client and lead information is accurately recorded and up-to-date for efficient tracking and follow-up.

  
  

Request Hotel Contracts:

• Task: Email the contract request proposal to the identified hotels. Ensure to address it to the appropriate contact person or department (usually the sales or reservations department).

• Purpose: Initiate the negotiation process in a formal and professional manner.

Lunch Break

Review new and ongoing hotel contract requests.

Research potential hotel partners and gather contact information.

Continued keying in Business Cards:

Collected and organized business cards received from networking events, client meetings, and strategic partnership discussions.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for urgent and important emails.

• Ensure no important messages are missed and respond to inquiries in a timely manner.

  
  

Request Hotel Contracts

• Research and Identify Hotels:

  • Task: Research and compile a list of potential hotels that align with the travel agency's offerings and client preferences.

    
    

• Drafting the Email:

• Task: Draft a professional email to the hotel’s sales or contracting department. The email should include:

1. Greetings

2. Purpose: Clear statement of the request for a contract.

3. Contact Information: Provide your contact details for follow-up.

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

  
  

Lunch Break

Key in new business card information and update the client database.

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for urgent and important emails.

• Ensure no important messages are missed and respond to inquiries in a timely manner.

  
  

Request Hotel Contracts

• Research and Identify Hotels:

  • Task: Research and compile a list of potential hotels that align with the travel agency's offerings and client preferences.

    
    

• Drafting the Email:

• Task: Draft a professional email to the hotel’s sales or contracting department. The email should include:

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

  
  

Lunch Break

Attended Financial Meeting

Key in new business card information and update the client database.

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00pm

Had Breakfast with team.

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for urgent and important emails.

• Ensure no important messages are missed and respond to inquiries in a timely manner.

  
  

Request Hotel Contracts

• Research and Identify Hotels:

  • Task: Research and compile a list of potential hotels that align with the travel agency's offerings and client preferences.

    
    

• Drafting the Email:

• Task: Draft a professional email to the hotel’s sales or contracting department. The email should include:

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

  
  

Lunch Break

Key in new business card information and update the client database.

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00

pm

Tasks & Activities:

Attended a team meeting with my supervisor, and other staff members.

• Discuss the current projects and assignments for the week.

• Review upcoming travel bookings and client requests.

• Discuss about the sales for the week

Supervisor Explanation of New Job Tasks

Keying in Hotels into the System

My supervisor provided a detailed explanation of the process for keying in hotel information into the travel agency’s system. This task is crucial for ensuring that all hotel details are accurately recorded and accessible for booking and client management. Below is a summary of the key points discussed:

1. Understanding the Importance of Accurate Data Entry:

   • Purpose: Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

2. Steps to Key in Hotels into the System:

   a. Gathering Hotel Information:

   • Task: Collect all relevant hotel information from the finalized contracts. This includes:

     • Hotel name and contact details

     • Room types and rates

     • Availability and booking conditions

     • Special offers and amenities

   • Purpose: Ensure all necessary information is ready for input into the system.

   b. Accessing the Data Entry System:

   • Task: Log in to the travel agency’s back-end system where hotel information is managed.

   • Purpose: Access the platform where hotel data is stored and managed.

   c. Entering Basic Hotel Information:

   • Task: Input basic information about each hotel into the system. This includes:

     • Hotel name

     • Address

     • Contact details (phone number, email)

       
       

   • Purpose: Establish a profile for each hotel within the system.

   d. Inputting Room Details:

   • Task: Enter detailed information about the different room types available at the hotel. This includes:

     • Room type (e.g., Standard, Deluxe, Suite)

     • Bed configuration (e.g., King, Queen, Twin)

     • Room rates (including any seasonal variations)

     • Maximum occupancy

   • Purpose: Ensure all room options and pricing details are accurately represented.

   • g. Reviewing and Verifying Data:

     • Task: Carefully review all entered data to ensure accuracy. Verify details against the original contract documents.

     • Purpose: Minimize errors and ensure all information is correct and complete.

     h. Updating the System Regularly:

     • Task: Regularly update the system with any changes or new information received from the hotels, such as rate changes or new promotions.

     • Purpose: Maintain the accuracy and relevance of the hotel data.

Keying in Hotels into the Excel Spreadsheet

Lunch Break

• Review and organize new hotel contracts and information.

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Print out hotel contracts, cop signed and email back the contract

  
  

Pantry and Stationery Stock Check:

a. Creating an Inventory List:

• Task: Develop a comprehensive inventory list that includes all pantry and stationery items. This list should include:

  • Pantry items: Coffee, tea, sugar, snacks, paper cups, napkins, etc.

  • Stationery items: Pens, notebooks, paper, staples, folders, printer ink, etc.

• Purpose: Ensure all items are accounted for and nothing is overlooked during the stock check.

b. Conducting the Stock Check:

• Task: Physically check the stock levels of each item on the inventory list. This involves:

  • Counting the quantity of each item.

  • Noting the condition and usability of the items (e.g., checking expiration dates for pantry items, ensuring stationery is in good condition).

• Purpose: Accurately assess the current stock levels and identify any items that need to be replenished.

c. Recording Stock Levels:

• Task: Document the current stock levels on the inventory list. This can be done manually or using a digital spreadsheet for easier tracking and updates.

• Purpose: Maintain an up-to-date record of inventory levels to facilitate future stock checks and reordering.

d. Identifying Replenishment Needs:

• Task: Identify items that are running low or are completely out of stock. Note the quantities needed for replenishment.

• Purpose: Ensure timely reordering of supplies to prevent shortages.

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Issues and Challenges: Difficulty navigating and using the agency's booking and management systems.

Solution: Request a detailed orientation or training session on the specific systems used by the agency. Take notes during the training for future reference.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Departure - 6.00pm

Tasks & Activities:

Attended a team meeting with my supervisor, and other staff members.

• Discuss the current projects and assignments for the week.

• Review upcoming travel bookings and client requests.

• Discuss about the sales for the week

Supervisor Explanation of New Job Tasks

My supervisor provided a detailed explanation of the process for updating the rate sheet. The rate sheet contains the latest pricing information for various attraction, tours, transfers and so on. Keeping this document up-to-date ensures that the sales team can provide accurate information to clients and make informed booking decisions.

Update Rate Sheet

• Open the rate sheet document and begin updating the rates and conditions as per the latest information.

• Double-check all entries for accuracy.

  
  

Key in new business card information

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

  
  

AD-HOC

Perform ad-hoc as assigned by supervisor

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Filing

• Review the documents received the previous day.

• Sort documents into appropriate categories.

• Create and update labels for new files.

Organize and store documents in the chosen filing system.

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract.

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

Filing

• Review the documents received the previous day.

• Sort documents into appropriate categories.

• Create and update labels for new files.

Organize and store documents in the chosen filing system.

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

  
  

Request Hotel Contracts

• Sending the Email:

• Task: Send the email to the identified contacts at the hotels.

• Print out hotel contracts, cop signed and email back the contract

  
  

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

  
  

Product Briefing

Keying in Business Cards:

• Utilized the Excel spreadsheet to identify key contacts for follow-up.

• Prepared a report summarizing the new contacts and potential leads generated from the business cards.

Departure - 6.00pm

Tasks & Activities:

Attended a team meeting with my supervisor, and other staff members.

• Discuss the current projects and assignments for the week.

• Review upcoming travel bookings and client requests.

• Discuss about the sales for the week

  
  

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Print out hotel contracts, cop signed and email back the contract.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Do Poster

• Gather all necessary content and materials.

• Begin creating the layout and initial design of the poster.

• Work on incorporating text and images into the design.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Print out hotel contracts, cop signed and email back the contract.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Do Poster

• Continue refining the poster design, focusing on typography, color scheme, and alignment.

• Review the design for any errors and make necessary edits.

  
  

  
  

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Print out hotel contracts, cop signed and email back the contract.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Do Poster

• Continue refining the poster design, focusing on typography, color scheme, and alignment.

• Review the design for any errors and make necessary edits.

• Make revisions based on feedback and finalize the design

  
  

  
  

Departure - 6.00pm

Tasks & Activities:

Attended a team meeting with my supervisor, and other staff members.

• Discuss the current projects and assignments for the week.

• Review upcoming travel bookings and client requests.

• Discuss about the sales for the week

  
  

• Log in to the email account immediately upon starting the workday.

• Scan the inbox for hotel contracts.

• Print out hotel contracts, cop signed and email back the contract.

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Lunch Break

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Filing

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Print out hotel contracts, cop signed and email back the contract.

• Search new hotel and request for contract

Do Poster

Lunch Break

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date. This helps in making seamless bookings and providing clients with accurate information.

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Print out hotel contracts, cop signed and email back the contract.

• Search new hotel and request for contract

• Call hotels to follow up

Lunch Break

Team Game

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Print out hotel contracts, cop signed and email back the contract.

• Search new hotel and request for contract

• Call hotels to follow up

Lunch Break

Team Game

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

  
  

AD-HOC Task

Departure - 6.00pm

• Log in to the email account immediately upon starting the workday.

• Print out hotel contracts, cop signed and email back the contract.

• Search new hotel and request for contract

• Call hotels to follow up

  
  

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

  
  

Lunch Break

Keying in Tranporter details in system

AD-HOC Task

Departure - 6.00pm

Attended a team meeting with my supervisor, and other staff members.

• Discuss the current projects and assignments for the week.

• Review upcoming travel bookings and client requests.

• Discuss about the sales for the week

  
  

  Tasks & Activities:

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

  
  

Meet Supervisor (Explain New Job Task)

My supervisor provided a detailed overview of the process involved in issuing attraction tickets for guests. This is a key service offered by the travel agency, as it enhances the overall travel experience for clients by providing convenient access to popular attractions

Lunch

Call Mangala Estate Boutique Resort

Do Close Out For Hotel in System

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

  
  

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

• Print out hotel contracts, cop signed and email back the contract.

Do Close Out For Hotel in System

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Log in to the data entry system and prepare for input.

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Review and verify all entered data for accuracy.

• Update the system with any new changes or additional information.

• Prepare a report on the day’s data entry activities and any issues encountered.

  
  

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

• Print out hotel contracts, cop signed and email back the contract.

Do Close Out For Hotel in System

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Update the system with any new changes or additional information.

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

• Print out hotel contracts, cop signed and email back the contract.

Do Close Out For Hotel in System

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Update the system with any new changes or additional information.

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

• Print out hotel contracts, cop signed and email back the contract.

Do Close Out For Hotel in System

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Update the system with any new changes or additional information.

Departure: 6.00pm

Attended a team meeting with my supervisor, and other staff members to discuss about the sales for the week and upcoming travel bookings.

Task

• Log in to the email account immediately upon starting the workday. Check and Clear Emails.

• Request Hotel Contracts

• Print out hotel contracts, cop signed and email back the contract.

Do Close Out For Hotel in System

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Keying in Hotels into System

• Begin entering basic hotel information into the system.

• Input detailed room information and rates.

• Update the system with any new changes or additional information.

Departure: 6.00pm

• Log in to the email account immediately upon starting the workday. Check and Clear Emails. (print out/cop signed and email back to hotels)

• Do Close Out For Hotel in System

• Update transporter summary

• Keying in hotels in system (Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Update system summary

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Meet my supervisor

• Compilation of Tvg

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update system summary

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Call hotels follow up to ask about the contracts

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update system summary

Departure: 6.00pm

Attended a team meeting with my supervisor, and other staff members to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Call hotels follow up to ask about the contracts

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update system summary

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Call hotels follow up to ask about the contracts

  
  

Lunch Break

Meet my supervisor

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update close out Petronas Twin Tower

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

Attended a team meeting with my supervisor, and other staff members to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Call hotels follow up to ask about the contracts

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update system summary

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Filing hotel contracts

• Do close out for hotels

• Do close out Petronas Twin Tower

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update ticket flow board

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

Attended a team meeting with my supervisor, and other staff members to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Call hotels follow up to ask about the contracts

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update system summary

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

  
  

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

AD-HOC Tasks

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Do close out for hotels

• Update close out Petronas Twin Tower

• Update system summary

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Request new contract

• Filing hotel contracts

• Do close out for hotels

• Do close out Petronas Twin Tower

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Update ticket flow board

Departure: 6.00pm

Attended a team meeting with my supervisor, and other staff members to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

Lunch Break

Keying in transporter/tour/attraction in system

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Keying in attractions in system

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Filing Hotel Contracts

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Domestic Booking(call hotel to check room availability and send quotation to the customer)

  
  

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Keying in business cards in excell spreadsheet

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Keying in attractions in system

  
  

Lunch Break

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Filing Hotel Contracts

Update ticket flow in board

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Print out invoices and prepare summary for the invoice

• Update close out Petronas Twin Tower

• Update close out for for hotels

  
  

Lunch Break

Keying in hotels in system (Begin entering basic hotel information into the system. Input detailed room information and rates.)

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in new business cards in excell sheets

Filing Hotel Contracts

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Update close out for for hotels

  
  

Keying in hotels in system (Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Update close out for for hotels

• Meet supervisor to go through system data

  
  

Keying in hotels in system (Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Keying in new business cards in excell sheets

Departure: 6.00pm

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Update close out Petronas Twin Tower

• Update close out for for hotels

• Key in restaurant details in system

  
  

Keying in hotels in system (Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

• Print out invoices to do payment voucher

  
  

Keying in Hotel details into the Excel Spreadsheet

Accurate data entry of hotel information ensures that all details related to room rates, availability, and special conditions are up-to-date.

Keying in new business cards in excell sheets

Departure: 6.00pm

Attended a team meeting to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Keying in new business cards in excell sheets

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Attend system meeting

Lunch Break

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates).

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Keying in new business cards in excell sheets

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates).

Filing

Update tickets flow in board

Departure: 6.00pm

Attended a team meeting to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Do Itinerary

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Attend System Meeting

Do Itinerary

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch Break

Do Itinerary

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Stationery stock check

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates.)

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in new business cards in excell sheets

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Domestic Booking

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

Lunch Break

Issue Tickets

• Issued the ticket through the system and ensured all details were accurate.

• Upload The tickets in Dashboard

  
  

Keying in hotels in system(Begin entering basic hotel information into the system. Input detailed room information and rates).

Filing

Update tickets flow in board

Departure: 6.00pm

Attended a team meeting to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

• Update tickets flow in board

  
  

Departure: 6.00pm

Attended a team meeting to discuss about the sales for the week and upcoming travel bookings.

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Print out invoices to do payment voucher

• Issue Tickets

  • Issued the ticket through the system and ensured all details were accurate.

  • Upload The tickets in Dashboard

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Do Itinerary

  
  

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Do Itinerary

  
  

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Do Itinerary

  
  

Lunch Break

• Keying in hotels in system

• Keying in Hotel details into the Excel Spreadsheet

• Keying in new business cards in excell sheets

  
  

Departure: 6.00pm

Tasks

• Check and clear emails(print out/cop signed and email back the contract to hotels)

• Do close out for hotels

• Do close out Petronas Twin Tower

• Domestic bookings

  
  

  
  

Lunch Break

• Keying in new business cards in excell sheets

• Handover the overall stuffs to the team

  
  

  
  

Departure: 6.00pm