Unit 203 Client care and communication by https://padlet.com/newcitycollege/83enpymfav17f5xt en-us 2025-10-17 09:37:40 UTC 2025-10-20 14:08:13 UTC hello@padlet.com https://padlet.net/icons/8.0/svg/1f91f.svg professional conduct farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637426492 2025-10-17 10:07:58 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637426492 treatment plan farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637430051 2025-10-17 10:11:12 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637430051 client feedback tick farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637438154 2025-10-17 10:18:26 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637438154 farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637443076 2025-10-17 10:23:33 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637443076 farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637444139 2025-10-17 10:24:31 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637444139 farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637445247 2025-10-17 10:25:37 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637445247 farrahmirza https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637446363 2025-10-17 10:26:47 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3637446363 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089586 Unhappy with service


]]> 2025-10-20 14:00:25 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089586 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089870 Being picky or not satisfied by the treatment, lack of communication

]]> 2025-10-20 14:00:30 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089870 19241047 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089888 makeup not as expected

contra actions having happened

unprofessionalism

]]> 2025-10-20 14:00:31 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641089888 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641090164 manager

]]> 2025-10-20 14:00:40 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641090164 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091042 manager


]]> 2025-10-20 14:01:04 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091042 Manager 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091319 2025-10-20 14:01:13 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091319 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091718 Its too hot/ cold

]]> 2025-10-20 14:01:29 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091718 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091875 lack of communication

poor service

skin reaction like irritations.

]]> 2025-10-20 14:01:33 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641091875 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092064 Unhappy with outcome

]]> 2025-10-20 14:01:39 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092064 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092246 uncomfortable therapist

wasn’t welcoming

]]> 2025-10-20 14:01:46 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092246 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092293 Not happy with the service

they didn’t feel comfortable

They don’t think the service is worth the amount of money

Not the expected outcome of the service they wanted

the attitude of the beauty therapist

]]> 2025-10-20 14:01:48 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092293 stay calm, try to resolve the issue to the best of your ability 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092324 2025-10-20 14:01:50 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092324 contra actions https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092361 not satisfied with the outcome

payment

time



]]> 2025-10-20 14:01:51 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092361 manager https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092639 2025-10-20 14:01:59 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641092639 unhappy with makeup style https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093031 2025-10-20 14:02:14 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093031 Be calm and focus on the tone you use, being calm can make the client understand that their being heard, make sure you ask after each step if their satisfied 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093106 2025-10-20 14:02:17 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093106 Unhappy with facial https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093329 smelly

Bad breath

]]> 2025-10-20 14:02:25 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093329 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093429 if a client is not happy (poor communication), refer to the salon manager,

]]> 2025-10-20 14:02:29 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093429 19241047 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093538 apologise for not meeting standards and speak politely

]]> 2025-10-20 14:02:33 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093538 talk calmly and work out a solution https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093582 2025-10-20 14:02:35 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093582 senior therapist or manager https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093816 2025-10-20 14:02:43 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093816 Salon manger https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093842 2025-10-20 14:02:44 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641093842 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094100 Salon manager

]]> 2025-10-20 14:02:55 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094100 what it does, ingredients, side effects 19241047 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094192 2025-10-20 14:02:58 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094192 Reasons why they need a he product and why it would benefit them https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094437 2025-10-20 14:03:06 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094437 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094468 talk calmly and understand them

]]> 2025-10-20 14:03:08 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094468 Ask for what they want to improve, what their looking for from their treatment therefore you can sell them something that will benefit them 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094741 2025-10-20 14:03:16 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094741 the ingredients, benifits, relate it to their circumstances 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094966 2025-10-20 14:03:23 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641094966 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641095694 stay calm

keep a gentle, friendly tone


]]> 2025-10-20 14:03:48 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641095694 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641095804 Unhappy with service

Communication

May not like the treatment

]]> 2025-10-20 14:03:51 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641095804 Outcome from the treatment, contraindications, open closed questions, sign from client 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096379 2025-10-20 14:04:05 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096379 stay professional https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096401 2025-10-20 14:04:05 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096401 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096496 tell them the benefits of the product, give discounts

]]> 2025-10-20 14:04:07 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096496 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096535 Go to the manager

the owner of the salon

Someone that’s higher from them

Senior therapist


]]> 2025-10-20 14:04:08 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096535 products used 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096725 2025-10-20 14:04:10 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641096725 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097161 What your using

if there is allergies

what to avoid like scarring

]]> 2025-10-20 14:04:18 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097161 Tell them nicely and politely to speak to salon manger if not there speak to senior therapist https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097178 2025-10-20 14:04:19 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097178 the benefits and features https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097337 2025-10-20 14:04:23 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097337 Stay professional https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097640 2025-10-20 14:04:32 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097640 you can do better or make the clients treatment better so they want to come back https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097849 2025-10-20 14:04:39 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097849 to know what to improve on and if they were satisfied with their service 19217403 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097862 2025-10-20 14:04:40 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641097862 ingredients, what it is for, what it does, price, side effects https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098082 2025-10-20 14:04:47 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098082 Allows you to improve anything to minimise the complaints, to always make sure you give the best service 19243701 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098275 2025-10-20 14:04:53 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098275 Price https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098306 2025-10-20 14:04:54 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098306 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098629 allergies

skin conditions

outcome of treatment

reason for treatment

open and closed questions

after care and home care advice

]]> 2025-10-20 14:05:04 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098629 19241047 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098851 products used, signature, steps to service, skin conditions

]]> 2025-10-20 14:05:10 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641098851 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641099105 I would talk through what’s not okay

And see what I can change about the treatment

Talk to the manager and find a soloution which could be partial refund

Free treatment and make sure communication is okay as they could walk out and leave bad reviews

]]> 2025-10-20 14:05:15 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641099105 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641099936 lets the beauty therapist know what to improve and get better on

]]> 2025-10-20 14:05:40 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641099936 Productos used https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641100080 2025-10-20 14:05:42 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641100080 Ingredients, aftercare and homecare https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641101353 2025-10-20 14:06:24 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641101353 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641101506 make sure your honest the product couldn’t be for everyone

And it could work for your client and couldn’t

Make sure you talk through on how to use the product and you won’t see a result straight away!!!!


]]> 2025-10-20 14:06:28 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641101506 products, tools, tell them what are you gonna do and use and the order https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641102760 2025-10-20 14:07:13 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641102760 improve your services to minimise further complaints 19241047 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641104436 2025-10-20 14:08:12 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641104436 https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641104490 To see what to improve, what to change

]]> 2025-10-20 14:08:14 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641104490 so you can improve your skills and techniques, more clients https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641105266 2025-10-20 14:08:39 UTC https://padlet.com/newcitycollege/83enpymfav17f5xt/wish/3641105266