L2 25.Q1 Retro Session by Aniket Kheraliya (External)

85207701_1 — 2025-04-01 09:27:04 UTC

Kindly Rate Happiness Level on the Scale of 1 - 10 by selecting the Grade Option and selecting value from Drop Down. 1 being the lowest and 10 being the highest.

UPDATES

2025-04-02 08:50:37 UTC

Multiple times the updates are been asked by the team on the same issue.

Backlog

2025-04-02 08:51:23 UTC

All the incidents are considered as backlogs

Shift rotation

2025-04-02 08:54:25 UTC

Instead of keeping general shift in place of night shifts frequency of morning shifts can increased and be revised

In scope

2025-04-02 08:55:49 UTC

Proper in-scope of L2 activities need to be shared with the team .

Focusing on multiple tasks at a time.

2025-04-02 09:07:52 UTC

Focusing on multiple tasks simultaneously led to chaos and confusion, highlighting the need for better prioritization.

Communications

2025-04-02 09:08:38 UTC

They have migrated ECC jobs from DATABRICKS back to FABRIC but didn't provide any official mail for L2 team.

Too many incidents and CRs.

2025-04-02 09:12:24 UTC

Adding more members to the team could help in better in managing workload.

Overwhelming

2025-04-02 09:12:33 UTC

It is sometimes become difficult to handle multiple things - CRs, Incidents & releases all at once. We need sometime to analyse each issue.

Alation

2025-04-02 09:14:46 UTC

We are still asked to work for Alation request. But it was supposed to get decommissioned on January.

SME

2025-04-02 09:26:32 UTC

Need SME to assign incidents and rather than expecting people to pick the incidents Based on team availability and capability of solving the issue better incidents needs to be assigned.

PLAYBOOK 2.0

2025-04-04 05:52:35 UTC

Need playbook 2.0 just like 1.0 so that it will be easy to contact respective owners rather than just roaming everywhere.