COMM 11000 20 Group 4 by

F – Find out the problem: clarify and define the details of specific communication challenge

peteres_babiak — 2025-09-11 17:45:12 UTC

Incident reports are created when a workplace "accident" happens or when an incident happens at the workplace that could/could've involve bodily harm or long lasting problems. these documents serve as a benchmark of what happened during the time. This can aid the employer or the employee depending on the situation. Such as if a worker is injured on the job the incident report might include that he wasn't following proto call and wasn't wearing proper ppe which could save the company from fines and being sued. A few scenarios where an incident report will be created are, accidents or injuries, near misses (falling objects), property damage (tools, equipment, vehicles or infrastructure), security incidents (theft, vandalism or unauthorized individuals on worksite) and environmental spills/hazards. There are a few main reasons companies make incident reports such as, documentation, legal protection, and root cause analysis so they can figure out why the incident happened, and prevent the same thing from occuring in the future.

A – Ask, ‘What is a stake?’ = apply 5Ws + How to assess risk of and from miscommunication in specific challenge

peteres_babiak — 2025-09-11 17:45:12 UTC

If incident reports aren’t done or are done poorly, accidents can happen again, and no one will know the real cause. The company could get in legal or financial trouble, and both workers and clients could be affected. Good reports help protect everyone and make the workplace safer.

C – Consider resources and Generate solutions = What needs to be known or learned to address challenge successfully?

peteres_babiak — 2025-09-11 17:45:12 UTC

The specific audience involved in the incident report can vary, from workers to managers and your legal team, and each audience will use the incident report policy differently, workers would follow the policy in order to properly follow up on possible incidents, while the managers/corporate would use the policy/incident report to train current and new workers on how to deal with issues later on, and the lawyers would use the policy as a legal standpoint for liability and legal proceedings

E – Evaluate (possible) solutions = evaluate considered options with MAPS: message, audience, purpose, style

peteres_babiak — 2025-09-11 17:45:12 UTC

D – Draft and Deliver solution = revision, editing, proofreading, timeline considerations

peteres_babiak — 2025-09-11 17:45:12 UTC