Ground Rules Community Cares Office Hours by

nicolewilliams33 — 2025-06-26 17:35:48 UTC

EXAMPLE: Use “I” statements - Speak from your own experiences and avoid generalizing; respect that others’ experiences and expertise will differ from your own.

2025-06-26 19:27:58 UTC

Example. Something fantastic.

2025-06-26 19:30:15 UTC

Be open and affirming. (This does not indicate agreement, but that we are hearing each other and appreciating each other's perspectives and experiences.)

2025-06-26 19:30:33 UTC

Allow space for pause and contemplation. Don't rush to fill moments of silence.

danieljoyner1 — 2025-06-26 19:30:50 UTC

Lead with empathy and treat others with respect. "You awaken in others the same attitude of mind that you hold toward them." - Elbert Hubbard

Listening

2025-06-26 19:31:28 UTC

It's best to listen and not interject experiences until/unless appropriate. Along those lines, don't lead the witness and let them share their thoughts before offering yours.

2025-06-26 19:31:58 UTC

Convey understanding. Don't try to solve problems or impose your solutions.

2025-06-26 19:33:12 UTC

Try to make sure all voices are included in the conversation where possible. Be wary of assumptions or generalizations.

Listening part 2

2025-06-26 19:33:56 UTC

I learned from an experienced orator that it is best not to respond to an issue with, "I had something similar and even crazier ..." that can give the impression you are one-upping them.

2025-06-26 19:34:27 UTC

Consider asking clarifying questions or open ended questions when it could help us understand the experience