Reflection for Operation Admin Dept on "Clarity" & "Commitment" by YW Wong https://padlet.com/gladwellteambuilding/80zl1621ontzmps1 Put in your thoughts on how you are able to support the Engineering department first 2C's. en-us 2023-01-07 06:33:14 UTC 2026-02-17 00:06:50 UTC hello@padlet.com How will you be able to support the 2 suggested solutions given below by the Engineering team, to achieve "Clarity"? ywwongaclp https://padlet.com/gladwellteambuilding/80zl1621ontzmps1/wish/2436217359 1. All clients' details and updates will be stored in our database system in a uniform format, which is shared to both departments.

2. For every client, both teams should be aware of all the purchase details and repair history.  ]]> 2023-01-07 06:40:58 UTC https://padlet.com/gladwellteambuilding/80zl1621ontzmps1/wish/2436217359 How will you be able to support the 3 suggested solutions given below by the engineering team, to achieve "Commitment"? ywwongaclp https://padlet.com/gladwellteambuilding/80zl1621ontzmps1/wish/2436222088 1. Every customer call should be recorded in detail in the "Customer Relationship Managment" (CRM) ticketing system.

2. All Operations Admin staff should know the list of Top 20 technical FAQ answers.

3. It will boost client satisfaction level and shorten ticket resolution time if Operations Admin staff know the answers to the most basic troubleshooting questions of the top 3 copier models.]]> 2023-01-07 07:04:08 UTC https://padlet.com/gladwellteambuilding/80zl1621ontzmps1/wish/2436222088