https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3 GROUP 8 - SURALTA, TABUGON, TEJOC, TUBALLA, VILLANUEVA & ZATA en-us 2022-05-12 05:58:28 UTC 2022-06-01 07:44:47 UTC hello@padlet.com https://padlet.net/icons/png/1f97a.png villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180695839 As what I’ve experienced this happened in fast food chain. As I arrived in counter area even the counter staff noticed me . She not even smiling at me or give me a pleasant day until she directly ask my order. The way she talk its really not interested. I know that’s not the proper way to treat their customer. Maybe because she lack of motivation to their team and or else she already tired of her job or maybe she have a problem personally that’s why she cannot focus.]]> 2022-05-12 06:14:43 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180695839 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180750692 A year ago me and my mom went to SM City Just to buy some gifts to ourselves, we went to one of the shoes store there. My mom really loves shoes, sandals and the time we enter the store i felt something incomplete because no one of the staff entertain us or even greeted us “good morning ma’am/sir”, “How can I help you”. Then during my mom pick one of the shoes and ask for her size one the of the staff entertain us with a low appeal, she even not use an eye to eye while talking knowing that she is in the business which eye to eye and proper way of dealing customers is necessary but my mom didn’t mind at all because we need to buy the certain shoes just to went to our other appointment that time. While waiting almost a couple of minutes the staff never shown up my mom got pissed off knowing my mom is already going to be blown “high blood” I decided to get her off to the store and went to our other appointments. During this time we felt disappointed to the store especially to the staff which shows unprofessionalism which can lead to poor comments of customers and can be a loss to them because Good Customer service is a must when working on that kind of business.]]> 2022-05-12 06:57:12 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180750692 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180769625 Last summer I planned in booking a plane ticket online so I called the customer service. While on call, the tone of the agent voice sounds too icy which gives me  an impression that the representative is not pro active. Because of this,  I did not ask for more questions cause the agent is not very engaging.]]> 2022-05-12 07:11:32 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180769625 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180775798 I experienced this 4 years ago. Our relative decided to check-in, in a hotel that near to our beach destination. During the payment  time the cashier ask me for a small bills because they don’t have change for my 1000 bill but I responded that I don’t have and the cashier started to murmuring at her side and the tone of her voice is high. I didn't know why maybe I don’t have small bill to give to her which is in the first place its their responsibility to find way for small bills. Knowing that she is in the Hospitality industry she don't know how to handle that kind of situation. Its not that kind of employees behavior very unprofessional.]]> 2022-05-12 07:16:07 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180775798 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180778199 I ordered 5 set of lotions in Shopee Last week. It arrived after 4 business days of waiting only to find out 2 of the items were missing so I immediately tried to call the customer service of Shopee and was assisted by an artificial intelligence assistant. I've tried my best to provide my concern but it was not able to understand me. I felt scared cause I feel hopeless and I'm scared I'm not gonna be refunded. Imagine if this applies to a live human and he or she embodies a robotic behavior, customers might feel what I've experienced which was really unpleasant.]]> 2022-05-12 07:18:06 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180778199 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180781106 It was my cousin's birthday and we decided to eat outside, so I called for a reservation in one of the restaurant located in Ayala. I told the receptionist that we will be arriving at 5 pm. However we had an urgent emergency that my cousin had to attend a work meeting briefly. We arrived at the restaurant at exactly 6:20 pm. As I approach the receptionist to ask for the reservation I did earlier in the morning. He told me that the reservation time has long been expired, so I told him that we had a slight emergency but then he told us that they do not cater our reservation anymore and that he was telling us that it's against there rule, it's unfair for other customers. So we decided to go to another restaurant.]]> 2022-05-12 07:20:14 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180781106 villanuevaaliyahh https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180782635 I was in the school shoes section inside the mall, when I decided to purchase the one pair of shoes caught my attention however the size isn't mine. So I asked the sales lady if there are size 36 left but then she told me that I should ask the other saleslady because she is not the assigned saleslady for that section. I asked the man who was talking to other sales lady, I showed him the pair of shoes and asked if they have the size for me. He then get the shoes and told me to wait. I waited for 15 minutes then he get back to me and told me that he forgot to look for my size because he was tasked to assist another customer. I felt upset and just left the store.]]> 2022-05-12 07:21:28 UTC https://padlet.com/villanuevaaliyahh/80iih2dej42h3lb3/wish/2180782635