Non Value Added Time by Elaine Leung https://padlet.com/elaineleung/7wn0v718vl09 1. In the context of Operational Excellence everywhere and reducing non-value added time, what activities in your centre do you believe that you should stop doing? (Feel free to survey your staff on this question) 2. What things do you think we could start doing to be more operationally effective? en-us 2019-05-09 11:55:20 UTC 2026-01-29 11:43:52 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/376566388/3e6e3f4b94df101005f1e822fa93fc4e/sg_logo.png Example elaineleung https://padlet.com/elaineleung/7wn0v718vl09/wish/358416438 Why do we use powerpoint so much ? Is there a more effective way of communicating information ?]]> 2019-05-09 12:01:36 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358416438 Writing the same information in a number of reports but having to restructure the information to accommodate the requirements for that report (eg AMR, Revalidation rationale, SED, HEREC) l_mckeon2 https://padlet.com/elaineleung/7wn0v718vl09/wish/358420864

]]> 2019-05-09 12:15:23 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358420864 Multiple methods of communication - Workplace, Email, Huddle, My Study Group, Skype - how do we best reach our target audiences without spending time blanketing all of the above? kayleigh_thomas1 https://padlet.com/elaineleung/7wn0v718vl09/wish/358421627 2019-05-09 12:17:19 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358421627 https://padlet.com/elaineleung/7wn0v718vl09/wish/358436848 what do you get if you cross a sheep and a kangaroo?

a woolly jumper]]> 2019-05-09 12:52:03 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358436848 TEST https://padlet.com/elaineleung/7wn0v718vl09/wish/358436885 Figuring out who to contact for what. Surely there is an easy way to have this stored? This is further complicated by the use of SG vs Partner email addresses!]]> 2019-05-09 12:52:07 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358436885 Sleep https://padlet.com/elaineleung/7wn0v718vl09/wish/358523962 Just think of all of the things I could do if I reduced the amount of time I spent talking.

]]> 2019-05-09 15:18:53 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/358523962 Professional Services spending time processing refunds on Study Global....to then be constantly chasing the refunds dept. to process...... https://padlet.com/elaineleung/7wn0v718vl09/wish/360352168 2019-05-15 14:12:30 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/360352168 HR - Recruitment m_lim7 https://padlet.com/elaineleung/7wn0v718vl09/wish/360693673 Can we have a bank of interview questions for generic job roles in Centres that can be adapted as required? It would save each centre having to do this themselves when they recruit.]]> 2019-05-16 09:19:40 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/360693673 Processing Credit Card Expenses! https://padlet.com/elaineleung/7wn0v718vl09/wish/360709217 Introduce smart systems such as Concur/Expensify to speed up the process for Operations in centre and the finance department]]> 2019-05-16 10:27:27 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/360709217 Job descriptions https://padlet.com/elaineleung/7wn0v718vl09/wish/360710170 Have a shared resource of generic job descriptions for various roles that can then be localised]]> 2019-05-16 10:31:00 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/360710170 fd https://padlet.com/elaineleung/7wn0v718vl09/wish/361773759 2019-05-20 15:12:55 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/361773759 We should stop responding to data requests from multiple people https://padlet.com/elaineleung/7wn0v718vl09/wish/361773763 2019-05-20 15:12:56 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/361773763 We should stop spending so much time getting anything out of Progresso https://padlet.com/elaineleung/7wn0v718vl09/wish/361774014 2019-05-20 15:13:28 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/361774014 Chasing debtors https://padlet.com/elaineleung/7wn0v718vl09/wish/363932859 Chasing students, suspending students from classes for debt that is often their parents'. Can this be centralised?]]> 2019-05-28 08:24:03 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/363932859 Uploading 'evidence' to Progresso https://padlet.com/elaineleung/7wn0v718vl09/wish/363933251 This is a slow and laborious process for staff dealing with attendance]]> 2019-05-28 08:25:42 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/363933251 pinponging invoices around agresso that don't seem to get paid for months anyway then there is no number to forward angry suppliers to when they call asking for monies- isn't there a way of centres being able to say please pay in timely manner and it being done so https://padlet.com/elaineleung/7wn0v718vl09/wish/370527363 2019-07-08 14:48:16 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/370527363 using sessional staff then losing them when there isnt enough hours so having to recruit again and wait ages for the onboarding process- bank of tutors or be allowed othave more bank tutors as interviewing repeatedly is a huge time commitment https://padlet.com/elaineleung/7wn0v718vl09/wish/370527609 2019-07-08 14:51:14 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/370527609 programme re-approval events need to be streamlined and more supportive- and less like a trial by fire which takes up an inordinate amount of time for the centre when it doesn't need to https://padlet.com/elaineleung/7wn0v718vl09/wish/370528111 2019-07-08 14:55:53 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/370528111 There must be a better way to source and manage External Examiners. Every centre advertises, for every event, including re-approvals. It simply isn't efficient. anfenge1 https://padlet.com/elaineleung/7wn0v718vl09/wish/370539171 2019-07-08 17:10:53 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/370539171 Locating the latest and key information for staff: - a simple staff handbook template that contains links to the up-to-date key SG information and sets expectations that can be customised to Centre and HEI partner specific info. https://padlet.com/elaineleung/7wn0v718vl09/wish/370651132 2019-07-09 16:10:24 UTC https://padlet.com/elaineleung/7wn0v718vl09/wish/370651132