CX Community 18 Oct by Lawrence Alfred https://padlet.com/lawrence_alfred/7tfmzle9cyig Made with a stroke of good luck en-us 2019-10-18 14:00:59 UTC 2019-10-23 10:23:08 UTC hello@padlet.com What do you want from the CX Community? lawrence_alfred https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399542017 Post your answers below here:]]> 2019-10-18 14:02:07 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399542017 What is the 1 burning question you have about CX? lawrence_alfred https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399542680 Post your answers below here:]]> 2019-10-18 14:03:06 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399542680 Aside from delivering a CX project, how can I improve my CX skills beyond the regular transferrable skills from BA, data, change capabilities? https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399571381 2019-10-18 14:48:20 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399571381 https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399584013 - Insight into best practice 
- Discussion on topics e.g. why NPS is overrated
- Project learnings
- Training opportunities]]> 2019-10-18 15:09:55 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399584013 Learn latest industry thinking on CX, keep up with market/buying trends of our clients https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399584348 2019-10-18 15:10:30 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399584348 Keep up with latest developments and project learnings from key Clarasys projects https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399585312 2019-10-18 15:12:11 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399585312 Understand our offering so I can talk to clients knowledgably about CX https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399585528 2019-10-18 15:12:31 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399585528 https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399586342 Are we too late to join the party given CX has been a strategic priority for companies for a number of years (e.g. executives having NPS as part of their bonuses) and other consultancies have relatively advanced offerings]]> 2019-10-18 15:13:56 UTC https://padlet.com/lawrence_alfred/7tfmzle9cyig/wish/399586342