https://padlet.com/adhatarmidi/7synub7mj1tk This is what she face and what Amazon can improve en-us 2016-12-23 23:33:57 UTC 2023-08-02 23:41:53 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Carfront.png adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757563 2016-12-23 23:36:55 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757563 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757569 2016-12-23 23:38:07 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757569 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757574 2016-12-23 23:38:17 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757574 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757578 2016-12-23 23:38:41 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757578 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757580 2016-12-23 23:38:49 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757580 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757583 2016-12-23 23:39:16 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757583 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757584 2016-12-23 23:39:26 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757584 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757629 2016-12-23 23:46:46 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757629 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757633 2016-12-23 23:47:04 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757633 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757637 -at 9.30am suddenly got a call from staff for emergency leave, mother sick.

- Rushing go to boutique and handle boutique and need waiting until another staff come for 2nd shift on 4.30pm

- She usually have to go to market before 4.30pm.

- So stressed because need to re-arrange her n her husband schedule to fetch a kids.

- Husband take half day to help manage a kids .

- But she cant do anything coz have to stay at boutique and serve costumer.

- Its early month and salary time, so boutique being so busy.

- Ask hubby to buy groceries but he got stuck waiting for Brian finish his classed

]]> 2016-12-23 23:48:03 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757637 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757758 - Need to prepare Dinner as usual coz kids will be hungry,.

- Dont want them eat fast food

- got advice from costumer to use online groceries.

- have few option like, tesco online, amazon or ask runner to buy it.]]> 2016-12-24 00:07:35 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757758 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757770 - After doing quick survey, she choose Amazon fresh.

- go to the web pages and looking what she needs to do.

-  Need to register and create account, put personal details which taking a bit time.

- Got voucher 3%

- Go to searching panel and type category that she need.

-  add the items she need to shopping chart.

- double check it and review the listing.]]> 2016-12-24 00:08:55 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757770 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757777 - Double check the order.
- choose payment method : Online transfer and credit card
- Prepare to do online payment.
- Make payment via online transfer.

]]> 2016-12-24 00:09:28 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757777 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757785 - To home or boutique.
- Choose to send at home coz not proper send to office since the delivery time will take 40 minutes and she on her way to go home that time.
- Ask husband to standby at home and waiting for delivery']]> 2016-12-24 00:10:13 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757785 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757793 - Husband received all the orders.
- All in  good conditons.
- But the items is late.
- She arrived at home 20 minutes after the delivery and check it.
- everything was good.
- and come ontime as she need.]]> 2016-12-24 00:10:58 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757793 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757903 2016-12-24 00:31:16 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757903 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757935 - Amazon need to do more promotion like tesco online did. so more people can know about their service.

- EDm : Email blast
- Online ads.
- TV ads
- Radio Ads]]> 2016-12-24 00:36:33 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757935 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757943 - DO promotion and highlight benefit that customer will get once choose to used your service

- Voucher up
- Member benefit
- monthly redeem

]]> 2016-12-24 00:38:42 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757943 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757954 - make a simple procedure for registration

- make simple viewer for selected items by client]]> 2016-12-24 00:40:27 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757954 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757969 -provide cod for first time client.
- to keep their trust.]]> 2016-12-24 00:42:35 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757969 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757977 - create and send notification to client once their order is running out n ready for delivery. also once someone received it.]]> 2016-12-24 00:43:29 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757977 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757995 - gift voucher for complimentary if was late for delivery
- do customer survey either they are satisfied or not with amazon service]]> 2016-12-24 00:45:41 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144757995 adhatarmidi https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144758016 - send customer notification once item ready for delivery and once someone have received it]]> 2016-12-24 00:48:02 UTC https://padlet.com/adhatarmidi/7synub7mj1tk/wish/144758016