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1. Please indicate the impact each of following had on your satisfaction of care received throughout your knee replacement surgical experience?  (The total must add up to 100%)

      _________ Attending the preoperative knee replacement education class

      _________ Printed education materials received 

      _________ Getting out of bed and walking on the day of surgery

      _________ Having physical therapy available until 8:00 PM

      _________ Knowledgeable nurses and assistants

Question #2: Archival Data

Costs of the certification program

Private and insurance payments received for knee joint surgery patients

1. To what degree do performance improvement initiatives implemented in response to the certification program improve patient satisfaction?

2. Does the knee joint replacement certification program provide a positive return on investment?

Improvement initiatives designed based on data findings

Unnannounced surveys every two years by The Joint Commission (certifying body)