Familiarization _ Marta by

Familiarization

astramentore — 2023-08-09 07:26:32 UTC

Impactful (powerful) questions

astramentore — 2023-08-09 07:26:50 UTC

Before asking questions, we need to thoroughly check the use USP, live site, dashboard and use our active listening to figure out what is better to ask.

When to use:

1) During any downtime (when you are investigating the issue, waiting for the answer in slack):

John, I am currently opening your Editor to check the SEO settings there. I just noticed you recently started building the site, so I'm wondering what are your current short term goals?

2) Before suggestions (as a transition to the suggestion. For example, if you want to suggest the user to create SEO plan, you can first ask them: "How do you plan to get visitors to the sire?" And after that or once the user shares the info with you, you can advise them on the feature: "That's awesome, you are using social media! Additionally, I recommend you to work on improving your visibility on Google. We have a perfect free feature for that! Can you please go to this page and I will show you really quick :)" )

What are your current goals for the site?
How do you plan to promote your site/services?
How do you drive traffic to the site?
How do you prefer to communicate with your site visitors/clients?
What is your target audience?
How do you usually increase sales?

Compliments

astramentore — 2023-08-09 07:26:58 UTC

Pay attention to the details on the user's site, USP, dashboard and what they talk about during the chat.
You can compliment:

some parts of site design
the stuff users sell or showcase on the website
the features users added
generally what they do (check About us page)
how long they have been with Wix and how many sites built.

Anything that you like or think is cool on the site is worth to share with the user.

Small talk

astramentore — 2023-08-09 07:27:07 UTC

A good way to make a bond with users and find a common ground. Before initiating small talk, pay attention to user's mood.

Small talk can be made from the compliment, site and account observations, questions, user's words.

How do you like Wix so far?

astramentore — 2023-08-09 07:51:22 UTC

So happy to see that you’ve been with us for 8 years already! I’ve noticed that cupcakes.com site is fresh, what are your plans for developing this business? I’m curious!

astramentore — 2023-08-09 07:56:54 UTC

Arti, the number of unique visitors on your technology guru site has increased recently! Great results :) What ways do you use to spread brand awareness?

astramentore — 2023-08-09 08:20:00 UTC

Ben, your safari tours look so exciting and adventures, with all the wild animals and landscapes! It's no wonder you have so many great reviews from your clients

astramentore — 2023-08-09 08:24:35 UTC

When checking your site, I noticed you offer your visitors different communication channels on your site like chat, phone and contact form. It's very convenient for them to have this variety, awesome job!

astramentore — 2023-08-09 08:52:10 UTC

Expert: Oh, I just noticed your site is dedicated to the yacht club in Ocean Pines. I've spent one summer there when I was a student!

User: Yes, we have several locations in Ocean Pines and Ocean City. How did you like it here?

Expert: I loved it, still remember how good the air was there: the smell of the ocean and pines. I hope I will be able to visit OP one day again!

User: That'd be cool if you could visit our yacht club, I can make you a discount :)

Expert: That's amazing, thank you! By the way, you can use coupons for discounts. Let me tell you more about it :)

____________________________

astramentore — 2023-08-09 09:02:31 UTC

Instructions

astramentore — 2023-08-09 09:04:39 UTC

Review the site
Check the USP
Think how you could familiarize

astramentore — 2023-08-09 09:12:20 UTC

astramentore — 2023-08-09 09:13:57 UTC

Impactful question

astramentore — 2023-08-09 09:14:18 UTC

Compliment

astramentore — 2023-08-09 09:14:22 UTC

Small talk

astramentore — 2023-08-09 09:14:29 UTC

astramentore — 2024-02-26 12:45:53 UTC

astramentore — 2024-02-26 12:48:44 UTC

2024-06-13 08:58:03 UTC

What social media do your client use to connect with you?

2024-06-13 09:01:59 UTC

Thank you so much for sharing, it's great that you use Facebook. I recommend connecting your Facebook Messenger to your Inbox to manage Facebook messages from one place in Wix Inbox. I will be glad to guide you on how to connect Facebook Messenger from your Wix Inbox, it's take just a few minutes and it's a free feature. please go to your Inbox in your dashboard, and click settings on the upper right side and choose communication channel from.

2024-06-13 09:13:28 UTC

How do your staff member help manage your business?

2024-06-13 09:23:39 UTC

Thank you for sharing that information, I suggest to give staff Admin Booking permission to access the full Booking Calendar and contact page, in this case they can help you manage your business. I'm glad to guide you on how to give your staff admin booking permission. It will take a few minutes to give staff admin permission, and this is a free feature.