https://padlet.com/Tjitra/7e5r6b3vmrytczrz en-us 2021-09-04 17:40:22 UTC 2021-09-05 13:27:52 UTC hello@padlet.com Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774197 Customer Eksternal:
- Customer akan mencari alternatif moda transportasi pengiriman barang
- Customer memilih perusahaan bongkar muat lain yang memberikan kejelasan operasi dan biaya

Customer Internal:
- Perbaikan bisnis model dan SOP masing-masing terminal
- Membuat bisnis model dan SOP operasi baru yang terintegrasi

]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774197 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774198 - Integrated e-document
- Integrated Cashless Payment System
- Supply Chain Financing
- Integrated VMS, TOS, Billing and Payment

]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774198 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774199 - Kemungkinan pindahnya customer ke terminal lain yang tidak menggunakan sistem
- Keluhan/komplain terhadap sistem operasi yang sering berubah
- Risiko terhadap ketidakhandalan sistem saat implementasi
- Tidak competitif dan kinerja kurang produktif khususnya penerapan pada Pelabuhan/Terminal yang jarang dilalui jalur komersial pelayaran]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774199 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774200 - Customer Experience terhadap pelayanan yang terintegrasi
- Pelayanan Terminal yang telah terstandardisasi 
- Pembayaran yang telah menerapkan Integrated Single Payment
- Biaya logistik lebih efisien]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774200 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774201 Customer mendapatkan standar pelayanan operasi yang sama dan transparansi total biaya pada setiap terminal #PelindoBersatu ]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774201 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774202 - Supply Chain Financing
- Integrated Cashless Payment System
- Integrated VMS, TOS, Billing and Payment


]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774202 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774203 - Conflict of Interest stakeholders eksternal dan Change Management di internal Pelindo
- Pelaksanaan penyusunan dan implementasi integrated system membutuhkan waktu dan biaya yang cukup besar

]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774203 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774204 Biaya logistik turun dengan adanya Integrated VMS, TOS, Billing and Payment]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774204 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774206 What action is taken by customer based in their Thinking
e.g: Buying a Bicycle through Online Platform



]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774206 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774207 What tools enabling the customer to engage with the product?
e.g: Official Website, Online Marketplace, Online Auction]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774207 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774208 What is the possible problem that can occur when customer engage with the product?
e.g: The Bicycle size is the wrong size when arrived]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774208 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774209 What improvement can be done in order to gain customer's trust?
e.g: Display proper illustration (Bicycle & rider) using 3D images so customer can estimate which Bicycle size to buy]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774209 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774210 Customer Eksternal: 

- Tidak memiliki kepastian terhadap standar pelayanan operasi di masing-masing terminal dan total biaya pelayanan

Customer Internal:
- Tidak memahami Bisnis Proses Pelayanan Terminal yang terintegrasi dan pola operasi yang efisien]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774210 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774211 - Physical Outlet untuk submit administrasi dan proses payment tunai
- Integrated Single Payment menggunakan mini ATM dan mesin EDC]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774211 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774212 - Tidak terintegrasinya sistem operasi, billing dan payment 
- Tidak selarasnya pencatatan pelayanan terminal dengan pengakuan pendapatan di Keuangan
- Perbedaan standar pelayanan operasi di masing-masing terminal]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774212 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774213 Penggabungan Pelindo sehingga kebijakan dan prosedur pelayanan terminal operasi dapat distandarisasi


]]> 2021-09-04 17:40:22 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1716774213 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1717115951 Menurunkan Biaya logistik Nasional melalui One Stop Solution for Integrated Port Service dengan Standarisasi pola Operasi dan Transaksi ]]> 2021-09-05 05:18:00 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1717115951 Tjitra https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1717116014 - Customer eksisting (Perusahaan Pelayaran, Consignee / Shipper, Logistic Company);
- Customer Internal: Pelindo 1,2,3,4 dan Anak Perusahaan (yang terkait pelayanan kapal dan terminal)]]> 2021-09-05 05:18:07 UTC https://padlet.com/Tjitra/7e5r6b3vmrytczrz/wish/1717116014