The Clown - They’re chatty and often offer lively comments and questions to entertain, rather than to support the speaker 

For example: Trying to crack a joke that is not related or appropriate to the topic.

How to handle them: Use their energy skillfully:  Allow the Clown to shine by getting them involved in your talk (e.g. asking questions, giving them plenty of eye contact)

The Snipper - Snipers are often switched on and listening out for an opportunity to criticise, or show their expertise in the room

For example: They interrupt to point out their views/opinions.

How to handle them: Don't take it personal- Although their snipes may sound personal, do know your audience is really on your side. The Sniper doesn’t want to cause you pain, they want an answer to their question

The Snowman - Snowmen are often socially anxious and will avoid participating in workshops or interactive parts of speeches

For example: They sit at the back and stay quiet, even though they want to ask questions. But they choose not to.

How to handle them: Be welcoming- Try to warm them up by welcoming them into the room, smiling, creating a positive atmosphere and starting gently with any interactivity.

The Black Cloud - The Black Cloud is characterised by their negative body language, such as frowning, poor eye contact, folded arms or slumped shoulders

For example: The ones that usually look uninterested or sleepy 

How to handle them:  Be supportive- Once on-board offer affirmation and encourage to the Black Cloud – they may be battling through difficult territory with you, so be patient and supportive.

The Unwanted Panelist - This is the ‘expert’ in the room who hasn’t been asked to present.

For example: The 'know it all.' They would randomly stand up and state their opinion without asking first.

How to handle them: You're in charge- If your Unwanted Panelist continues to perk up, be confident that you know your audience’s needs and act on them.

 

 

Question 2 :
The proper technique to handle them :

The proper technique to handle them :

1. Don't take it personally.
- Doesn't lose his cool and makes witty comebacks to rude comments

2. Take control of the situation.
- Improvises when the audience refuses to cooperate

3. Use their energy.
- He involves the audience in his presentation, makes them part of the joke

Link: https://www.youtube.com/watch?v=LHM025mrv-o&ab_channel=SteveHofstetter

Types of difficult audiences:
The snipers aim to personally attack you
The snowman does not engage in the presentation
The clown is the energetic class dunce
The black cloud is someone who is present just to spite your presentation
The unwanted panelist is the audience that tries to interfere the presentation with their research that is lacking or simply unneeded

How to handle difficult audiences:
Firstly we need to be empathic to the audience, we need to understand our audience and be mindful of their situations and their background.
We must also know our subject thoroughly. This is to expect possible questions by the audience and helps us prepare to come up with the answers that can satisfy them
Keeping the focus on the presentation can also help you handle these audiences, at the end of the day we are successful in presenting our ideas if the audience listened and understand what we are showing them.
Sometimes we run into troublemakers but we need to understand why they are being difficult instead of antagonizing them. we need to understand that we are trying to present an idea and that not everyone can accept it as is, they may have different opinions so we need to prepare for it and make the best possible outcome possible.

- The presenter/teacher may have been too lenient in implementing rules and boundaries with the students

- The presenter/teacher's voice might've been too soft 

-  Be firm when decisions and giving instructions. the presenter or teacher's voice should be loud and clear when giving a lesson in order to draw the audience's attention

- Presenter should provide questions at the end of every presentation so that the listeners will start to focus more in order to answer those questions

- Create a conducive environment in which students are able to learn proper work ethics and respect
 

- Holding simple and interesting games as another attention grabber so that the listeners will take interest in attending every session 

- Be welcoming and allow the audience to interact with the presentation that you're giving by opening the floor to questions and constructive criticism

- Presenter should be calm when giving a presentation instead of getting emotional when the audience doesn’t listen. For example, a teacher having an emotional outburst might either make students become disinterested in that particular subject or they might be too scared to say anything and if worse comes to worst, the students might stop listening altogether.