Group 5 - Blue Sky Thinking exercise by Lancaster Library https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7 Our Team's Org Chart en-us 2021-11-17 17:59:30 UTC 2022-01-05 15:19:00 UTC hello@padlet.com https://padlet.net/icons/png/1f368.png In your pairs think about and discuss what ideal customer service/customer service experience is for you (in general)? Bring your thoughts back to the group Lancaster_Library https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1897595149 2021-11-17 17:59:30 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1897595149 What ideal customer service is for you https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902305545 -Endeavour to provide a solution
-Well trained, knowledgeable staff
-Friendly, helpful manner
-Good equipment and systems
-Good knowledge of who to refer customers onto for specialist knowledge
-Confident with policies and procedures

]]> 2021-11-19 15:14:41 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902305545 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902313254 Good body language]]> 2021-11-19 15:18:01 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902313254 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902315592 Having patience]]> 2021-11-19 15:18:59 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902315592 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902321735 every query be resolved in a way everyone is happy.]]> 2021-11-19 15:21:26 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902321735 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902324312 Having good feedback from patrons.]]> 2021-11-19 15:22:33 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902324312 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902327584 Interactions with staff that are pleasant and relaxed.]]> 2021-11-19 15:23:55 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1902327584 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976448776 To listen to patrons, let them talk and give their side of things before we reply.]]> 2022-01-05 14:13:32 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976448776 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976455306 Always keep the patron up to date with follow on emails]]> 2022-01-05 14:16:00 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976455306 https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976458344 Good communication skills, polite, informative & caring.]]> 2022-01-05 14:17:07 UTC https://padlet.com/Lancaster_Library/7ahydyqywfvu0rl7/wish/1976458344