https://padlet.com/sandycraven/78z5yd4x2j7cba4f Small Group Discussion en-us 2022-04-25 18:24:26 UTC 2022-05-01 15:10:14 UTC hello@padlet.com https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165805626
Yellow

Better on-boarding, better at identifying what a new TM needs to be successful 

Address challenges when hiring someone to a franchise environment for the first time


]]> 2022-05-01 14:24:30 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165805626 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806250 GET:
Yellow

Adapts on-boarding to manager's strengths 

Need to develop a consistent on-boarding/training system]]> 2022-05-01 14:25:46 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806250 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806753 2022-05-01 14:26:56 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806753 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806771 YELLOW

1. We feel that we provide the proper support to set expectations
2. We feel the follow through may not be happening - why? Management busy, overwhelmed or not focused on development
3. Have we developed our manager to be the employer of choice? Probably not - need to figure this out]]> 2022-05-01 14:26:58 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165806771 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807076 2022-05-01 14:27:35 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807076 kailajane https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807100 Green/Yellow on training our employees. A majority of the group feel good about how their training goes and the expectations of the job. I feel like we could improve on expectations and making sure our stylists understand their job, our job and compensation among other things. 

 ]]> 2022-05-01 14:27:38 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807100 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807163 yellow 
Orientation/ on boarding
consistency
buy into the 5 point play




]]> 2022-05-01 14:27:48 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807163 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807343 RED

1.How would you rate yourself in these questions?  Red, Yellow, Green
Varies based on store

2.  Share best practices
When we have  strong managers, we do well with helping our teams to understand expectations.  In stores with no manager, or new manager, we need to improve.
In stores that lack English speakers, we rate ourselves as "RED" because it is difficult to communicate expectations.

Get area manager to deliver expectations to all new TMS.

Need better onboarding--must be consistent among stores.


]]> 2022-05-01 14:28:10 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807343 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807400 Yellow
Text Managers on busy day and have them go get Starbucks or Ice Cream. ]]> 2022-05-01 14:28:19 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807400 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807411 We have a complete onboarding process to give the the tools for success right away. 

Every new person learns our team values first (flip book).  Personality check to fit in with which team.

Two days of computer training during Schoox

No new stylist starts cutting hair without all of the other training for the store and job shadowing ]]> 2022-05-01 14:28:21 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807411 rmcmurdo https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807577 GET

Onboarding has become a high focus area. Red Carpet welcome. ]]> 2022-05-01 14:28:43 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807577 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807949 Yellow
Need consistent on boarding--focus on new hire orientation
Prioritize training
Utilize Schoox

]]> 2022-05-01 14:29:37 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165807949 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165808185 Recognize different TM every month on Facebook , have a suggestion box.]]> 2022-05-01 14:30:12 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165808185 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815639 GREEN:
Our area manager has weekly calls with managers and managers ask each of these "KEEP" questions of their TMS at quarterly reviews.   As a TL, I can improve how I recognize and support my TMS.


]]> 2022-05-01 14:44:51 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815639 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815684 YELLOW
We try to make ourselves available
Ask for their opinions to solve their problems
We try to compliment
We try to recognize their achievements
Post rankings and positive feedback
 

]]> 2022-05-01 14:44:56 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815684 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815743 Yellow

With the stresses of today's environment,  recognition can be lost.   

TL store visits are positive, asks how can I help. Avoids complaint session. Engages TM on personal topics.]]> 2022-05-01 14:45:04 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815743 kailajane https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815776 3.Yellow. Being short staffed has them stressed out. We have shortened hours and have closed Sundays to help with the hours. 

4. Green.  We post positive surveys about our employees everyday on the stylists GroupMe chat. We also highlight top performers every payroll. 

5.Green. We have stylists that watch each other’s kids so they can go to work  


]]> 2022-05-01 14:45:10 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815776 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815793 We have a mix of solid, long term team members that are green and highly rate these things, and others that are yellow and churn.

It starts with an Inspirational manager.

Managers are very territorial and hard-working.  Sometimes not very warm and fuzzy and new members of the team need to fit in and step up.   Could use more recognition and praise for team.  

Each store has their own culture.  

Empowerment through all of the team.  Not all stylists make good managers.   Figure out what each persons strengths are and reward and recognize them for those things. 

Team needs to know that the leaders care about them. 

Leaders lead by example.  Jump in and help  when they can.  All are part of team. 

Praise in Public.  Correct in private. 

Fun Awards - pins, buttons, rotating trophies. ]]> 2022-05-01 14:45:11 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815793 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815921
Yellow-ish/orange(??)

We don’t do enough to recognize and praise in the way TMs want. Difficult at times to recognize stylists when they don’t meet expectations.]]> 2022-05-01 14:45:27 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815921 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815960 Yellow,
3
Weekly meeting with Manager, and in the store weekly. 
Coach is our emotional cheerleader.
Coaches spend more time with the managers  development. 
Managers have become supervisors instead of LEADERS.
Monthly pep rally- awards are given. 
Managers having 1-1 with each TM.

Green 
4
Stylist won gift cards, gave the gift cards to a TM that really needed it. 
Monthly contest where we paired TM's based on strength and weakness. 








]]> 2022-05-01 14:45:32 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165815960 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165816356 Yellow
The group all agrees this is different from store to store. We all need to share best practices. Ensure all employees feel valued.
Regular touch points via 1:1 meetings. ]]> 2022-05-01 14:46:25 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165816356 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165817889 2022-05-01 14:49:49 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165817889 rmcmurdo https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821117 Yellow. Yearly employee surveys. Quarterly manager meetings. ]]> 2022-05-01 14:56:16 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821117 kailajane https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821916 7. Green. We are very transparent with our teams and invite them to ask questions and challenge us. 


]]> 2022-05-01 14:57:51 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821916 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821920 Green
7. 
Monthly pep rallies we ask for feedback, first we present it to the Managers get their buy in and they take it back to the TM's. 

8.
TM's feel they are an Award winning team
and only the best work in that store.


]]> 2022-05-01 14:57:52 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821920 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821982 Yellow
Long term TMs  are proof that managers' opinions are valued, however need to work harder with new TMs.  Need to get all TMS to feel valued and that they have opportunity to Grow.
Pay advances, COVID bonuses, low turn-over=belonging/valued TM.
Green area:  Technical skills are recognized and celebrated, this shows commitment to the quality of work.
Do not tolerate drama, keep the store a happy, fun place.
One-on-ones with TL: What can I do to support you?]]> 2022-05-01 14:58:01 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821982 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821999 7.   Green.   
8.   Yellow
9.    Yellow
10. Green]]> 2022-05-01 14:58:03 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165821999 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822021 YELLOW
- Mindset since Covid is more about being burned out
- Most employees know that they can contact TLs in case of emergency and/or to discuss life issues]]> 2022-05-01 14:58:06 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822021 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822088 Green

Open door policy - they can reach out at any time.  

Our teams know about the WM Fund.


]]> 2022-05-01 14:58:16 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822088 dangier4 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822251 GROW
Regular meetings and communication 
Really effort to keep things positive
Really let team decide on team building additions]]> 2022-05-01 14:58:36 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822251 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822549 Green
TLs all focus on engagement with managers. We all involve our managers with decisions such as pricing for haircuts, add on services such as beard trims. 

Opportunities exist to translate the mission statement into everyday execution. 

TLs and Managers listen to TMs.


]]> 2022-05-01 14:59:07 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822549 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822583 Yellow

Need to emphasize the mission statement regularly and the value of it.  


]]> 2022-05-01 14:59:12 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822583 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822624
Yellow 

Several long term employees that are growing the stores. However, the mindset after COVID is a tough fight. ]]> 2022-05-01 14:59:16 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165822624 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827155 Yellow
Tend to focus on the TM's
Quarterly reviews where they set their own goals. 

New TM's sending them to Training, MTC track. 

Different people doing different task.


]]> 2022-05-01 15:07:00 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827155 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827172 Green:  Bring assistant manager to Huddle.

Offer continuing education, other than Sport Clips.



]]> 2022-05-01 15:07:02 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827172 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827186 11. Yellow
- Many do not want the responsibility of management
- Since Covid, less and less want any responsibility
- We do perform quarterly performance reviews

12. Yellow - ]]> 2022-05-01 15:07:04 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827186 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827312 The 4 Boxes - we go through these on a regular basis for each TM. ]]> 2022-05-01 15:07:17 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165827312 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165828086 Green
TLs have regular meetings either in person or Zoom with their managers. 

TLs generally have openings and opportunities for growth; key holder, assistant managers, managers. Employees are rewarded for performance. Fun opportunities like social media posts or doing the chalkboard--encourages engagement and participation.

]]> 2022-05-01 15:08:44 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165828086 dangier4 https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165829224 Thrive
11 yellow
A lot of regular discussions on store and team could improve on the individual TM discussions
12 yellow
Providing hope and a defined career path and opportunities is very important ]]> 2022-05-01 15:10:14 UTC https://padlet.com/sandycraven/78z5yd4x2j7cba4f/wish/2165829224