My table is the front office of the company. I’m the first person will see by the guest when the guest walk in to company, so the company request me should be properly dressed and smiling to the guest for give guest a good impression. 

Madam Jenny is the sales admin, she help to guide and teach me. At first, she explained my scope of work and the matters need to pay attention. My current task is need to be familiar with the company's products and services, especially the main products of the company which are Pulau Redang, Pulau Tioman and Pulau Perhentian package. I must clearly understand how to calculate the price(early bird, peak season, mid-year and year-end season are different price and also weekend, school holiday and public holiday will add on price), what includes in the package (meals, ferry transfer, snorkeling, accommodation and so on) and what doesn't contain in the package (travel insurance, transport fee, marine park conservation, snorkeling equipment and GST charges) and the payment term (confirm booking must pay 50% deposit and before 1 month of the travel date must full settle payment). This can help me when customers ask; I can clearly explain and promote the package to customers.

Second, I need to handle visa application cases. Mystar Holiday has provided China Visa and Australia Visa application. China Visa and Australia Visa application just open for Malaysian only, but the documents required and application way are different. Australia Visa just needs 1 piece customer passport photocopy only and 2-3 working days. There is difference between adults and children way of China visa application, for example adult need the original passport(expired date cannot less than 6 months), 1 pieces of passport photocopy, 2 pieces of passport size photo (white background), flight detail, tours detail and application form (all must be filled). For child, original passport(expired date cannot less than 6 months), 1 pieces of passport photocopy(parent sign) , 1 pieces of parent’s passport photocopy , Parents' marriage certificate, 2 pieces of passport size photo (white background), flight detail, tours detail and application form (all must be filled).

I believe I can adapt and cope with the work, I hope I can learn a lot of things in the intern. Thanks.

At first, I continuous learn the visa application. Any visa application, our company just can do for Malaysian only, so we unable do for non-Malaysian. Because they worried about many non-Malaysian illegal long time stay in China and Visa, then will causing the company to enter the blacklist. Normally, visa application need 5 working days. When all documents are completely, I will call the runner Mr Kuna, he will come to collect the document and summit to Chinese Embassy in Malaysia. Every time, customer and runner come to drop down the passport or come to collect, all must be record in a book, record the time, date, customer or runner sign. I need to remember that China visa application heavy procedures, most document needs. I also need to remember the price of different type of visa application and the document that customer needs to prepare.

Second, my jobs have to pick up the phone to serve the customer. For example, if the customer wants to know the details of the tour package, I will transfer the call to the salesman. If the customer wants to know the progress of the order, I will check the computer information to answer the question and update the latest news, if it is the hotel or resort call for request invoice or payment, I will pass to sales admin.

In this intern can learn too many things, I hope can adapting as soon as possible. 

Every Monday, the company has to hire a cleaning worker, we call her Kak Sumepakra, she began to clean at 9 am, about 11:30pm to complete the cleaning and leave. I need to record her start and finish time for convenient the financial department calculate her hourly salary.

Today, my main job is to reply the company facebook,  company email also phone of customer inquiries. Because the company recently launched Redang Bay offers 3 days 2 nights snorkeling travel package, and the company's official website and Facebook page publicity and promote this package. Resulting our company received many inquiries, the phone almost every 5 minutes have a call from customers.

If guests call to inquire about the details, first we will request the customer name, contact number and email address. Because we needs to collect as a record, to facilitate company as a reference and analysis customers usually ask what kind of questions, and then we conclude to make the most correct and suitable answer to attract customers. On the other hand, sometimes encounter unable to send travel package details to the customer; we can call the customer contact number to confirm the e-mail address again. 

For the company official Facebook page and email, we will direct send the travel package detail to customers. We will ask for the travel dates, the number of people and the preferred rooms, and then we help customer to estimate the budget. Sometimes, we also help guests to ask the hotel or resort  with the room availability in that date, if meet the problem of all room fully booked in that day, we will suggest customer consider others hotel /resort or recommend guests choose other dates.

Mrs. Jenny guides me how to handle this special case because China Visa multi entry is completely not the same as ordinary China visa application document required. Normally, China visa single entry and double entry just require original passport, passport copy, two pieces passport size photo with white background, visa application form, flight details form and tour details only. 

For China visa multi entry, more require the documents and the process is more complex. They can be three type multi entries, for example: half year, one year and two years multi entry. First of all, half year and one year multi entry require the same documents but different prices. The document needs are original passport, passport copy, two pieces passport size photo, application form, once get Chinese visa evidence working permit or work invitation letter from China and working permit or approve send to China working letter  from Malaysia.

Second, for the two years multi entry, actually the document require is same with half year and one year multi entry, but they also wants showed China's business card or license. Although there are different types and different prices of Chinese visa, but all the same shall be five days working days to complete.

First of all, need to fill out the application form, double check the customer information. After that, photostat the customer's passport copy, prepare format letter describe flight time with travel itinerary and 2 pieces white background photos.

Then, make a phone call to runner, inform him to come to collect the passport, and then summit to the Chinese embassy.

After the success of the China visa application, runner will go to the Chinese embassy collect the passport, after will be sent to our office.

Once we received the passport from runner, we will check and confirm the visa detail, the important detail we will pay attention are expired date and how many time entry, and then make a phone call to inform customers come to pick up their passport.

After a rest, close to the 9 o 'clock in the morning, the resort have announced they have Ocean Park snorkelling activity 9.30 in the morning. If want join, please come to snorkeling counter prepare. We need to pay RM 25 to the counter for rent 1 set snorkelling equipment which are  life jacket and masks.

 We go together with four snorkeling coach, before departure, they will check and make sure our life jackets wear in right way. We depart by speedboat to the Ocean Park.

First of all, the coach will teach us do warm-up exercise, explain the matters need to pay attention, such as safety and avoid the direction of the rapids. The coach guide us the step of snorkeling and bring us snorkeling watch the fish such as fish, coral, sea urchin and so on. The snorkeling take about 1 hour and half, the coach will call us ashore, ready to go back. After we back to the resort, we take a bath and eat lunch.

1 o 'clock in the afternoon, we visit the resort with the guidance of the staff, we can ask staff about the resort's question and take photos. Staff will take us to see them all kinds of rooms such as twin room, triple room, family room and dorm, facilities which are swimming pool, laundry room, snorkeling counter, diving counter, night bar, restaurant and so on, staff clearly explain how their hotel operations, time table, how many room, how many staff and so on. 

After dinner, we free and easy, can enjoy the night band.

Second, I have to show promotion detail description. For example, 
The Barat Perhentian Resort
 Room type: Garden Dorm- min 4 pax in one room (RM298/pax)
 Travel Period : normal weekday (valid Sun – Wed check in only)
 *not valid for weekend or school/public holiday
 
 Package includes:-
 - Full meals with breakfast, lunch and dinner
- 2x snorkeling trips (exclude snorkeling equipment)
 - 2 nights accommodation (air-conditioned room)
- 6% GST
 
Package exclude:-
- 2 ways ferry transfer
- Travel insurance
- Transport service ( airport / bus - jetty)
- Marine park fee
- Snorkeling Equipment

Third, we will ask the customer about departure date, the ideal resort name and number of person.
Then, we will call and confirm with resort about the room available in that day. After we confirm with resort, we will send the quotation to customer. If resort room fully booked in that day, we will suggest customer may consider others resorts or change to others departure date.