https://padlet.com/Careers_digitalconnector/75chmh9ifc83 Please add suggestions for evidence with your initials! en-us 2019-06-25 13:32:10 UTC 2019-07-08 08:44:41 UTC hello@padlet.com Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115724 How do we review the way we handle complaints based on customer views and feedback?
e.g. Evidence of changing procedures in response to feedback - consider everyday informal interactions, not just official complaints.]]> 2019-06-25 13:32:10 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115724 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115725 Do we have an easy to use complaints procedure (formal and informal)? 
Do we commit to solve them within a reasonable time limit?
e.g. Details of complaints and appeals procedure, as well as how informal 'gripes' are handled and escalated as necessary. 
Clear timeliness targets in Service Standards agreement.]]> 2019-06-25 13:32:10 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115725 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115726 How do we show that we deliver what we promise to individuals? Are outcomes positive for the majority?
e.g. Feedback cards, graphs of performance data, thank you emails, Zendesk, testimonials, annual reports, external accreditations.]]> 2019-06-25 13:32:10 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115726 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115727 How do we monitor outcomes and satisfaction levels to ensure they meet our standards and KPIs? 
How do we communicate these results?
e.g. Publishing of performance data, statistics. Satisfaction compared to service standards. Communications: web, blogs, print, awards. SITs and Zendesk data.]]> 2019-06-25 13:32:10 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369115727 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369131656 2019-06-25 15:06:38 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369131656 pip_rackstraw https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132142 We received a nomination for YUSU

PR]]> 2019-06-25 15:08:57 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132142 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132871 2019-06-25 15:11:42 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132871 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132977 2019-06-25 15:12:24 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369132977 sarahrafferty1 https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369140246 Not official complaints but we have reviewed how we conduct our DBS checks. We receive a high level of queries, DBS are tightening up on the process as there are errors on forms and students drop out of the process as DBS is a barrier to engagement in volunteering. So as a result we are in the process of moving to an online system. The system will not allow applicants to progress with incorrect details, it is also more flexible and the checks will be returned to us in a matter of hours rather than weeks! - SL]]> 2019-06-25 16:04:48 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369140246 irenazientek1 https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369251635 Publish basic user stats per term on the website. All are posted at https://www.york.ac.uk/students/work-volunteering-careers/about-careers/user-stats/, but also included on relevant pages (eg appointments, events, etc). (IZ)]]> 2019-06-26 09:47:34 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369251635 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369721392 EET working on addition of reports to our employer webpages. ]]> 2019-06-30 15:53:16 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369721392 Careers_digitalconnector https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369721625 2019-06-30 15:57:44 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/369721625 https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/370493516 Employers / departments asked to complete feedback on student performance and this is relayed to the student. WS]]> 2019-07-08 08:35:56 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/370493516 https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/370493933 Adapted to ensure students coming to Careers complete the right RTW checks (as HR also do them)
Additionally now ask students if they believe they may already have a valid RTW, if so to provide their NI number and we can then check online. Reducing the delay of waiting for students to complete an additional RTW which may not be required. WS]]> 2019-07-08 08:41:56 UTC https://padlet.com/Careers_digitalconnector/75chmh9ifc83/wish/370493933