Things that have been taught and done by me:

-       Clearing the table

I must clear the table after the guests have finished eating and make sure the table is clean.

-       Setting the table

The way to set the table at Zenith is different from other hotels by providing a tablespoon and table fork with table napkins.

-       Wiping all the cutleries.

Wiping cutlery requires hot water so that the cutlery has no germs and no watermark.

-       Top-up the brown and white sugar at the table

How to make a zenith hotel by putting 6 white sugar and 6 brown sugars.

1) Collect the guest plate from the table.

- This work is done to prevent the guest table from being too crowded with the plates they use. This is because breakfast is included in their package and breakfast is provided as a buffet where guests will take food by themselves.

2) Clearing table

- Every time a guest finishes eating, we have to clear the table and wipe the table so that it is clean and smooth without watermarks. This is because other guests will use the same table to enjoy their breakfast.

3) Re-setting the table

- Table re-setting will always be done to provide cutlery to guests. As usual we only provide a spoon and table fork with table napkin. For guests who want to use a knife, they can ask the waiter only.

4) Clear the buffet.

- Breakfast closes at 10:30 am. After breakfast is closed, we need to clear all the buffet food as well as the plates and cutlery that are there to be washed. I was in the f&b department and had to bring all the plates and cutlery to the kitchen.

5) Wiping plates, glasses, and cutlery

- Usually after washing, we need to wipe all dishes, glasses, and cutlery so that they are cleaner and safer to use.

1) Collect the guest plate from the table.

- The process of collecting plates or other food utensils must always be done to prevent the customer's table from being full. This is because, the buffet food prepared by customers can take as much as possible.

2) Clearing table

- After the customer gets up from their place, we as servers have to clean the table for other customers.

3) Re-setting the table.

- After cleaning the table, we need to reset the table for the next customer. The setting method is the same as preparing the table and fork spoon with table napkin.

4) Clear the trolley.

- The collected plates and cutlery must be placed in the provided trolley and when the trolley is full, we need to push the trolley to the kitchen and clear the trolley.

5) Wiping cutlery, plates, and glasses

- After washing, we need to wipe everything until it is clean and if something is still dirty, it needs to be washed again. Then, arrange everything in the designated place.

6) Double check the table.

- We need to make sure the table is available with cutlery and clean and enough brown and white sugar on the table.

1) Setting the Ramadan buffet

- Arrange plates and cutlery for the chef to put the buffet food. Arrange according to the set menu and the section is divided into three, namely main course, dessert, and fruits and vegetables.

2) Tag the table that has been booked

- We need to prepare a table for guests who have booked for the Ramadhan buffet by placing a number tag on the table to make it easier for us to recognize guests who have paid or not.

3) Fold the napkin.

- For room service, we need to provide other napkins and cutlery to guests and each napkin needs to be folded according to the Zenith Hotel method.

4) Clear the table.

- Cleaning the table should always be done after the guest has finished eating.

5) Re-setting the table.

- Setting the table at night to prepare breakfast to avoid confusion for morning shift workers.

6) Wiping plates, glasses, and cutlery.

- Usually after washing, we need to wipe all dishes, glasses, and cutlery so that they are cleaner and safer to use.

1) Setting the Ramadan buffet

- Arrange the plates and cutlery according to the designated place to make it easier for the chef to place the food.

2) Place food tags.

- Each food provided must be accompanied by a food tag to make it easier for guests to know the names of the food.

3) Check the menu every day

- They prepare three different menus so that the same guest will not get bored with the same food. The menu has been set by the chef and we need to check the menu.

4) Sending orders ala carte.

- We were taught to send ala carte orders in the correct way of serving, which is to serve on the right side of the guest.

5) Send the guest to the designated table.

- Every booking received will be provided with a table with a number tag so every guest who comes to eat we have to deliver to their table.

1) Learn how to make coffee with seniors

- Coffee and espresso have one shot and double shot. To make coffee one shot is usually for hot coffee only while double shot is for iced coffee. Espresso for iced latte needs to add cold full cream milk then add coffee double shot then make milk as a form and the form is only low. For iced cappuccino, you need to add coffee double shot, then add cold full cream milk and make milk as a form, put it a little high or a lot, then put powder.

2) Learn how to make fruit juice.

- For juice extractor juicer blender is used for apples, carrot, orange, and pineapple. The fruit used is enough 3 pieces for a kind of water but for a mix 2 pieces of fruit. Juice blender is used for watermelon only. Every time you make fruit juice, you need to put fruit decorations on the glass according to your creativity.

3) Learn how to add black pepper and salt.

- Each table will be provided with 2 containers of black pepper and salt if guests want to add to their food. We need to add each container to make it easier for guests. To get black pepper and salt we need to take it from the kitchen and make sure each container is full.

1) Setting the Ramadan buffet

- Arrange the plates and cutlery according to the designated place to make it easier for the chef to place the food.

2) Place food tags.

- Each food provided must be accompanied by a food tag to make it easier for guests to know the names of the food.

3) Send guests to the table

- For the buffet, we need to send the guests to the designated table so that there is no confusion for the guests. This is because it makes it easier for guests to continue sitting at their table.

4) Clear the table.

- Cleaning the table should always be done after the guest has finished eating.

5) Re-setting the table.

- Setting the table at night to prepare breakfast to avoid confusion for morning shift workers.

6) Wiping plates, glasses, and cutlery.

- Usually after washing, we need to wipe all dishes, glasses, and cutlery so that they are cleaner and safer to use.

1) Learn to take orders.

- First give the menu book to the guest and leave for about 5 minutes. Then, you can take the order as usual and read the order again to confirm with the guest.

2) Table setting.

- For ala carte food, the table needs to be set according to the food eaten by the guest. This setting cannot be as normal because the normal setting is just to prepare a tablespoon and table fork.

3) Deliver food to guests.

- Serve food carefully and serve to the right of the customer. Before putting food on the table, it is necessary to say the name of the food first so that the food is given to the right person.

4) Clear the table.

- As usual, after the guest has finished eating, we need to clean the table by wiping the table and re-setting the table.

5) Send the dirty dishes to the kitchen.

- All equipment used such as plates, glasses, cutlery and others must be sent to the kitchen to be washed.

1) Setting the Ramadan buffet

- Arrange plates and cutlery for the chef to put the buffet food. Arrange according to the set menu and the section is divided into three, namely main course, dessert, and fruits and vegetables.

2) Tag the table that has been booked

- We need to prepare a table for guests who have booked for the Ramadhan buffet by placing a number tag on the table to make it easier for us to recognize guests who have paid or not.

3) Send guests to the table

- For the buffet, we need to send the guests to the designated table so that there is no confusion for the guests. This is because it makes it easier for guests to continue sitting at their table.

4) Place food tags.

- Each food provided must be accompanied by a food tag to make it easier for guests to know the names of the food.

5) Clearing table

- After the customer gets up from their place, we as servers have to clean the table for other customers.

6) Re-setting the table.

- After cleaning the table, we need to reset the table for the next customer. The setting method is the same as preparing the table and fork spoon with table napkin.

7) Clear the trolley.

- The collected plates and cutlery must be placed in the provided trolley and when the trolley is full, we need to push the trolley to the kitchen and clear the trolley.

8) Wiping cutlery, plates, and glasses

- After washing, we need to wipe everything until it is clean and if something is still dirty, it needs to be washed again. Then, arrange everything in the designated place.

1) Collect the guest plate from the table.

- This work is done to prevent the guest table from being crowded with the plates they use.

2) Clearing table.

- Every time a guest finishes eating, we have to clear the table and wipe the table so that it is clean and smooth without watermarks.

3) Re-setting the table.

- Table setting will always be done to provide cutlery to guest.

4) Wiping plates, glasses, and cutlery

- Usually after washing, we need to wipe all dishes glasses, and cutlery.

1) Setting table area terrace.

- Every morning, we must set the table area terrace to provide cutlery to the guest.

2) Collect plate.

- This work is done to prevent the guest table from being crowded with the plates they use.

3) Re-setting the table.

- The table must be always setting with cutlery.

4) Wiping plates, glasses, and cutlery.

- Usually after washing, we need to wipe all dishes, glasses, and cutlery so that they are cleaner and safer to use.

5) Clear the trolley.

- The collected plates and cutlery must be placed in the provided trolley and when the trolley is full, we need to push the trolley to the kitchen and clear the trolley.

1) Check the food tags.

- Every food must put the right food tag to makes it easier for guests to put the right food.

2) Clearing the table.

- After the guests gets up from their place, we as servers have to clean the table for other guests.

3) Wiping the table.

- Usually after clear the table we must wipe the table with spray table for make sure the table is clean.

4) Re-setting the table.

- Table setting will always be done to provide cutlery to guest.

5) Wiping plates, glasses, and cutlery.

- Usually after washing, we need to wipe all dishes glasses, and cutlery.

1) Setting table area terrace.

- Every morning, we must set the table area terrace to provide cutlery to the guest.

2) Collect plate.

- This work is done to prevent the guest table from being crowded with the plates they use.

3) Wiping the table.

- Usually after clear the table we must wipe the table for make sure the table is clean.

4) Re-setting the table.

- Table setting will always be done to provide cutlery to guest.

5) Wiping cutlery, plates, and glasses.

- We need to wipe everything until it is clean and if something is still dirty, it needs to be washed again.

6) Double check the table.

- We need to make sure the table is available with cutlery and clean and enough brown and white sugar on the table.

1) Clearing the table.

- We must clear the table after the guests have finished eating and make sure the table is clean.

2) Setting the table.

- The way to set the table at Zenith is different from other hotels by providing a tablespoon and table fork with table napkins.

3) Wiping all the cutleries.

- Wiping cutlery requires hot water so that the cutlery has no germs and no watermark.

1) Collect the guest plate from the table.

- The process of collecting plates or other food utensils must always be done to prevent the customer's table from being full.

2) Clearing table.

- After the customer gets up from their place, we as servers have to clean the table for other customers.

Part time (6pm - 11pm)

Event banquet:

1) Setting buffet ramadhan for 300 pax.

- Make sure the food tag be in the right food place.

2) Collect the guest plate from the table.

- Every time we must collect plate on the table because we don't want the table crowded with the dirty plate.

3) Clearing the table.

- After the customers finish eating, we have to clean the table and collect all the cutlery to be washed by the steward.

4) Clean the banquet hall.

- Open all tablecloths and chair covers. Arrange the chairs and tables according to the original. Clean a slightly dirty area.

• Clearing the trolley

  - This trolley is commonly used for breakfast. Every morning we have to collect the dirty plates, glasses and cutlery and put them in the trolley.

  
  

  - This trolley needs to be sent to the steward at the kitchen when it is full.

  
  

  - We need to separate the glass in the place provided. The plate is placed in the right place and the cutlery is placed in the container provided.

  
  

1) Clearing the table

- I must clear the table after the guests have finished eating and make sure the table is clean.

2) Setting the table

- The way to set the table at Zenith is different from other hotels by providing a tablespoon and table fork with table napkins.

3) Wiping cutlery, plates, and glasses

- After washing, we need to wipe everything until it is clean and if something is still dirty, it needs to be washed again. Then, arrange everything in the designated place.

4) Double check the table.

- We need to make sure the table is available with cutlery and clean and enough brown and white sugar on the table.

1) Collect the guest plate from the table.

- Plates and glasses must be collected at each table so that the table looks clean.

2) Clearing table.

- Clearing the table is usually done when guests finish eating and leave the table.

3) Re-setting the table.

- Table setting will always be done to provide cutlery to guest.

4) Clear the trolley.

- When the trolley that provide is full, we need to clear at the kitchen.

5) After finished breakfast, we need wiping plates, glasses and cutlery.

1) Learn different types of coffee.

- First we learned to know the types of coffee available at the Zenith Hotel Cameron. Then, we need to know which coffee cup should be used for those types of coffee. Types of brew coffee are americano, espresso, cappucino, macchiato, latte and mocha. We have 3 size of coffee cup.

2) Take orders

- Greeting them and giving them a menu book for them to look at and think about what food and drinks they want to order. Then give them 5 minutes to think before taking the order. Write down exactly what they ordered and repeat it again.

3) Send the order.

- Say excuse me then tell them what food and put it in front of the person who ordered. The way to serve is on the right side of the guest.

1) Make water for Ramadan buffet

• 'Air Cincau'

- Cut the cincau into small pieces then put it in a jar of water and add sugar water to make it sweeter. Then add some water and put ice.

• Sirap Bandung

- Pour the syrup into a jar of water, then add 3 cans of liquid milk and put a little water.

2) Send guests to the table

- For the buffet, we need to send the guests to the designated table so that there is no confusion for the guests. This is because it makes it easier for guests to continue sitting at their table.

Buffet steamboat for Raya

• Setting steamboat.

  - Make sure the stove works well and has plenty of gas to use.

  
  

  - Prepare the right cutlery and plates to make it easier for guests to eat steamboat.

  
  

  - After the guest finishes eating, I have to clear the table for the next guest.

  
  

  - Wiping the table for make sure the table is very clean.

1) Setting table area terrace.

- Every morning, we must set the table area terrace to provide cutlery to the guest.

2) Collect plate.

- Every time we must collect plate on the table because we don't want the table crowded with the dirty plate.

3) Clearing the table.

- After guests leave the table, we as servers have to clean the table for other customers. We must wipe the table for make sure the table clean.

4) Wiping cutlery, plates and glasses.

- After breakfast closed, we need to wipe everything until it is clean and don't have watermarks.

5) Top-up the sugar.

- After breakfast finished, we need top-up the white and brown sugar on the table.

• Every morning, we must set table area terrace for provide cutlery to guest.

  
  

• Collect the guest plate on the table from being too crowded with another plates.

  
  

• Every time a guest finishes eating, we have to clear the table and wipe the table.

  
  

• Breakfast 10:30 am, so if there are still customers who are eating, we have to make a last call to inform them that the restaurant will be closed.

  
  

• Last before going back, we usually wipe plates, glasses and cutlery then put them back in place.

• Every time you make a room service trolley or tray that is brought will be left for the guest.

  
  

• We need to do a floor check and check every floor 7, 5 and 3 to bring down the room service trolley.

1) Top-up sugar.

• Every time we finish breakfast, we must add brown sugar and white sugar.

  
  

• In addition, we also need to add 4 types of tea that are prepared for guests who come for breakfast.

  
  

• I also learned to take stock of sugar and tea in the places provided and have to write the name, date, amount out and amount left.

1) Clean the table.

2) Wiping cutlery, plates and glass.

3) After wiping, put the cutlery, plate and glass in its original place.

4) Set up buffet name tag for breakfast tomorrow.

5) Then, learn how to open Oregano Lounge.

1) Setting table at terrace area.

2) Clear and wipe the table after guest finish eat.

3) After finishing the buffet breakfast at 10:30 am, wipe the cutlery and glasses.

4) Top-up brown sugar on the table.

• Room servives

  - After getting the order from the guest, we need to prepare the appropriate cutlery according to the food ordered.

  
  

  - Take food at the kitchen and wrap the food so that it is safe and remains clean.

  
  

  - Send to the guest room. Ring the bell and knock on the door. Greeting the guest good morning/evening. Then put the food on the table and proceed to pay. There are 3 payment options: cash, card and room charges/deposit.

• Send the food and beverages ordered to the guest.

  - We need to notify the ordered person to make sure the order is with the person who ordered it.

  
  

  - We must serve the right side of the guest.

  
  

  - Make sure to place the order well so that unwanted things don't happen.

  
  

  - As waiters, we have to always smile when dealing with guests.

1) Check the food tags.

- Every food must put the right food tag to makes it easier for guests to put the right food.

2) Clearing the table.

- After the guests gets up from their place, we as servers have to clean the table for other guests.

3) Wiping the table.

- Usually after clear the table we must wipe the table with spray table for make sure the table is clean.

4) Re-setting the table.

- Table setting will always be done to provide cutlery to guest.

• I learn how to make coffee using coffee machine.

• First of all, I must know types of coffee at Zenith Cameron.

• Learn how to make foam that needs to be placed on top.

• To make cappuccino iced use double shots of coffee and to put in a glass, need to put coffee and then add fresh milk and put foam on top.

1) Setting table terrace area.

2) Clear and wipe the table after guest finish eat.

3) After wiping, put the cutlery and glasses in their original place.

4) Top-up sugar and tea for breakfast.

5) Last one, wash the trolley before going back.

1) Fold napkin for event banquet

- Fold the squares.

- This napkin to place the sugar container.

- This is to look neater and prettier.

• Setting candlelight dinner.

  
  

  - The plate used for the candlelight dinner setting is a show plate.

  
  

  - Table setting as usual dinner fork and appetizer fork on the left side while dinner knife, soup spoon and appetizer knife on the right side. Above the show plate have a dessert spoon and fork.

  
  

  - Decorate the table with fresh flowers to look more attractive.

  
  

  - We also write I love you so that guests feel more romantic.

  
  

  - Fold the napkin in the shape of a rose to look more in line with the theme.