https://padlet.com/keyfernndez/74395d78wgmnwvkh What do you remember the most about any of these topics? en-us 2020-10-20 13:06:58 UTC 2020-10-20 14:14:09 UTC hello@padlet.com https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844835854 Hybris, we can check any details on the order that has been placed by the consumer ]]> 2020-10-20 13:52:42 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844835854 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844835875 We can review on hybris who did the refund
Relate is used for gift cards, we cannot reload them
How to change the roles on snow xD from one column to the other]]> 2020-10-20 13:52:43 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844835875 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844836830 Hybris: Order Management/visibility, replacement/refunds information. 
Relate: Gift Cards Management/visibility.
SNOW: Ticket Management tool.]]> 2020-10-20 13:52:54 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844836830 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844837187 In RELATE we may found the EGC information, such as balance, redeemed. ]]> 2020-10-20 13:52:58 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844837187 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844837646 Hybris works to check refunds, returns and send emails. Relate is the system we use to verify GC, SNOW is the system use to place tickets]]> 2020-10-20 13:53:05 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844837646 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844838347 Hybris: Order details, how was sent, returns / refunds.

Snow: we can create a new case.

Relate: tool to work on gift cards. We can deactivate cards and merge cards. We could also redeem or reload cards but we don´t do it. ]]> 2020-10-20 13:53:14 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844838347 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844839523 Relate is for Gift Card, everything we need to do and check regarding this topic.
Hybris is for orders, status, replacement, returns and refunds.
 Snow is the tool for management.]]> 2020-10-20 13:53:28 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844839523 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844841458 Fining cases in Service  Now: My groups work
My work my closed work and create new CGB consumer case ]]> 2020-10-20 13:53:52 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844841458 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844842628 Relate works for looking up EGC details and blocking/activating them.
HYBRIS is to check the orders and the actions taken on them.
SNOW is our tool to communicate with customers.]]> 2020-10-20 13:54:07 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844842628 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844842754 Relate is the platform for all EGC processes.
Hybris is the platform to check all order details, if it was fulfilled, cancelled, replaced, returned or refunded
SNOW is the platform for the agent's productivity ]]> 2020-10-20 13:54:09 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844842754 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844851504 - Find all the information regarding returns, replacements, and type of order (C&C, C&R, Online Order) in Hybris
- How to create a Gift Card in Relate
- To report any kind of issues in SNOW
-1157 US User Organization Number
-1630 CA User Organization Number]]> 2020-10-20 13:55:59 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844851504 maryannrojas https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844852245 I remember we saw how to view order details in Hybris, also in Snow we were able to customize the lists to view only the information that we require, also saw how to create a ticket during an interaction with a client. 


]]> 2020-10-20 13:56:07 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844852245 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844854470 2020-10-20 13:56:35 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844854470 https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844882043 Hybris basic navigation
-How to read order information 
EGC guidelines
-Policy guidelines
SNOW 
-Case creation]]> 2020-10-20 14:02:12 UTC https://padlet.com/keyfernndez/74395d78wgmnwvkh/wish/844882043