Course: SAP

Phone Number: 018-6609332

Email: h21a2956@siswa.umk.edu.my

Company Address: Jalan Permai 2,
Genting Permai Avenue,
69000 Genting Highlands,
Pahang, Malaysia.

Company HR : Rahmah Binti Abdul Rahman

Phone Number: 018-986 9466

• Entre to workplace

9am - 5pm

• Mrs. Rahmah, as the HR who chose me to intern, gave me a brief briefing on the hotel rules that needed to be followed.

• Mrs. Rahmah introduced us as interns to all the staff on the first day of work.

• Miss Arysha as reservation officer introduced me to the room booking system used by Geo Resort & Hotel

  
  

5:00 PM

• Going back from work.

• Hari Raya Aidilfitri

• Hari Raya Aidilfitri

• Entre to workplace

9am - 5pm

• Go up to each level with the supervisor to see the types of rooms available.

• The Front Office Supervisor explains what will be in each room, mostly the first day is just a briefing and introduction from senior staff for my knowledge.

• Then I stay in the office with the reservation officer (Miss Arysha) to see her make room reservations and how to choose the type of room according to the guest's request

• After 12 noon I sat at the operator counter to learn how to answer the phone with Ms.Fiza (Customer Service Officer)

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Go up to each level with the supervisor to see the types of rooms available.

• The Front Office Supervisor explains what will be in each room, mostly the first day is just a briefing and introduction from senior staff for my knowledge.

• Then I stay in the office with the reservation officer (Miss Arysha) to see her make room reservations and how to choose the type of room according to the guest's request

• After 12 noon I sat at the operator counter to learn how to answer the phone with Ms.Fiza (Customer Service Officer)

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Sit at the reception counter to learn and see how to check in and check out.

• Determine the price of the room depending on the website they booked from; such as Booking.com websites have rates from the hotel itself

• At the reception counter, I was also taught how to handle guests and how to talk to guests, especially guests from abroad who couldn't speak English.

• At reception I also learned how to activate and deactivate room cards in the hotel system.

• Learn how to open lost and found form for guest items

• After 12 noon I sat at the operator counter

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9 am-5pm

• I was taken for a tour of the hotel grounds by the front office supervisor and Mrs. Rahmah as part of a familiarization session with all the hotel staff.

• Every shift there is a brief from the head of department, Mr. Shafirul, regarding dress code and laws.

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9 am-5pm

• I just observed at first, and I made my own customer bookings.

• I also learned to answer questions from guests. The usual questions are; where is the restaurant for breakfast, toilets, and facilities such as gym, swimming pool.

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Today , i was taught how to calculate the rate according to the online booking website, the rate is the gross price for each room that the guest has to pay.

• Taxes need to be collected from each guest, so it is important for the reception to explain to guests regarding taxes.

• Miss Arysha as reservation officer teach how to file and separate each booking or supporting according to date and month from an online travel agency

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Arrange rooms according to customer requests

• Learn more details about product package

• Check-in & Check-out room guest

• Lastly, make an observation

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check-in & Check-out room guest

• make an observation

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Today I was taught how to print supporting guest by entering the hotel confirmation number of the guest. Can be done in two ways, print via email or print via the hotel system (Wishnet)

• Mr. Alif as Supervisor informed the reception about the fine that the guest must pay if there is loss of hotel items such as key cards.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make room upgrades according to guest reservations and requests with the help of senior staff

• validate touch and go guest card for parking

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Familiarization session with the hotel director

• validate touch and go guest card for parking

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Continue with previous task

• Do the same routine ; answering call, handle guest, check-in & check-out

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• go up and sit in the office to learn a little about the products and offers that the hotel provides

• In the evening, sitting at the operator's desk, Mrs. Fiza explained a little about the floor plan and view of each room.

• learning to answer external calls, because before they only taught and allowed me to answer internal calls

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• sit in the office to continue learn a little about the products and offers that the hotel provides

• stay at Reception with the same task

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Continue with the same task and learn to apply what I have been taught to become more skilled

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• The Hotel Director (Miss Nancy) came to me to give me a new task related to tourism, She asked me to find interesting places in Genting for her reference. I was allowed to do it according to my creativity.

• She said that with the assignment given, she is confident that "Tourism" students are creative students with lots of ideas. This assignment also benefits my field.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• learn to use a walkie talkie to communicate with other departments

• Such as communicate with housekeeping, Security, and Kitchen.

• I was trained to always smile and be cheerful when at the reception counter and say "morning" to guests.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make a guest reservation through the details provided by the guest through the WhatsApp application

• do the tasks I usually do at the operator counter

• I learned how to communicate with guests from China

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make a guest reservation

• Check-in Guest

• Ask security using walkie-talkie for luggage up and luggage down according to guest request

• Assign room for guest ; public figure guest which is Elisya Sandha ( Actor )

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make a guest reservation

• Check-in Guest

• I was given new knowledge that Japanese guests don't like queen or king size beds, even if they are husband and wife. I have to suggest them with super single beds.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make a reservation

• Check-out guest

• Validate Parking ( Touch n Go) if not they will charge RM10 to the guest

• I was told that room prices differ according to guest rates, as government and corporate guests have their own rates.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Answering call

• Check-out guest

• I continue the task given by Miss Nancy (Hotel Director)

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Reply WhatsApp from guest to make room reservation

• Check-in / Check-out guest

• Assigned room for guest

• Departure call , to remind them check-out time at 12 noon and ask guest what time they want to check-out

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Reply WhatsApp from guest to make room reservation

• Mr. Shafirul gave me an excel assignment. List the nationalities who came to stay at the hotel by country.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Arrange rooms according to customer requests

• Continue with the task given by Mr Shafirul

• Print out guest supporting and print out the menu one of hotel restaurant for guests to see

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check-out guest

• Recycle of key card hotel room

• print guest registration cards at the reception counter and organize items at the reception counter

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check-in / Check-out guest

• Assigned room and handle place for "drama shooting by actress Nazim Othman" with the help of the supervisor

• Departure call , to remind them check-out time at 12 noon and ask guest what time they want to check-out

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Report damage to maintenance department based on complaints from guests due to clogged toilets

• Check-in / Check-out guest and go to the guest room to find the lost key.

• Call the maintenance

• Departure call , to remind them check-out time at 12 noon and ask guest what time they want to check-out

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Report to housekeeping department based on complaints from guests because there are many ants in the room

• Reported security guest complained that her phone was lost at the Glasshaus restaurant which is one of our restaurant.

• Check-in / Check-out group guest such as Pahang Mining Corporation they have meeting at our hotel.

• Create room keys under group booking according to the room that has been assigned

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Learn how to check the occupancy chart in hotel system

• Answering call and make a booking

• Check-in / Check-out group guest such as Signify Sdn Bhd they have meeting at our hotel.

• Learn how to print out invoice after guest check-out.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Help other receptionist make a grouping key card access

• Assist guest to the Cabana Restaurant for breakfast

• Learn how to rearrange or transfer room if guest complaining about the room

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Help other receptionist make a rooming list

• Do the same routine as receptionist staff

• Guest asked to help them go to Skyworld via the Grab app, with the help of Google Translate to communicate between us

• Learn how to print out guest list for Departure call

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Assist guest who needed lift access to go up beause some of them left their key in the room.

• Inform housekeeping which room guest change or extend stay.

• Learning and keep updated with the latest offer that hotel offered for that month , it more easier if guest ask for explantion.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check-in / Check-out guest

• Departure call , to remind them check-out time at 12 noon and ask guest what time they want to check-out

• Learn how to make post-charges in the system if guest paid a "lestary tax , tourism tax or valet parking".

• Usually every time I entered my shift I clean the area of receptionist counter . Just wipe the counter avoid from dusty.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check-in / Check-out guest

• Departure call , to remind them check-out time at 12 noon and ask guest what time they want to check-out

• Guest call to reserved valet parking , so i need to inform and confirm with security first if the valet parking is still available or not ; i take the guest plate number and type of car if the valet parking is available.

• Help En . Shafirul to settle his work .

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Switch on the LED screen at the lobby with Syazwan guidance as a Permanent staff.

• Inform the Security Department for lost and found

• Answering call and take the quotation from guest to forward their details to sale department which is Ms. Mag the Head of Department in sales marketing.

• Make a booking for walk-in customer

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Asking help from other reception to recheck if I make a mistake during guest check-in?

• Charge the walkie-talkie

• Answering call and take the quotation from guest to forward their details to sale department which is Ms. Mag the Head of Department in sales marketing.

• Replying guest question about to do private dinner at our hotel and i make a transfer call to our restaurant so guest can further more information .

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Settle for handling departure guest who want to checking-out

• Help reception Iman count the cash float at receptionist counter.

• Replying guest question about price and package .

• Doing the same task

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Answering call from abroad guest to confirm either his booking is confirm or not

• Replying guest question about price and package .

• Make a photocopy of guest ic or passport for reservation

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Stay at operator counter for handling call from guest and do some task from finance department.

• Ms. Arysha asks for help to file all supporting reservations according to date and month.

• Answering call from guest to confirm their booking

  .

• Entre to workplace

9am - 5pm

• Answering call from abroad guest to confirm either his booking is confirm or not

• Replying guest question about price and package .

• Make a photocopy of guest ic or passport for reservation

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Briefing with Mr Rizal , he introduce me the rules and the task job.

• Duty roster adjusting

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Briefing with Mr Rizal , he introduce me the rules and the task job.

• First time handling VIP room

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Briefing with supervisor and team

• Housekeeping rules explaination

• Supervisor select one senior staff to assist me

• Learn about rules of chemical and housekeeping main items like : Amenities , linen , mopping , vacuuming and wiping

• Topup the amenities at pantry

• Do morning job swept guest lift area and coridor

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Collect all broken things have in room like broken glasses

• I got the same Senior staff during i stay in this department

• He teach all things i dont know ; like folding towel , wiping and bed sheet cover

• First , we check the arrival room first mean the room guest will check in. Check the room condition , room smell or not and have dusty or not something like this to avoid guest complaination.

• I try to do the bed area , which is how to put pillow proper on bed , how to folding the blanket and also for the bedsheet.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Morning briefing, Mr Rizal as our Head of Department brief about staff rules and discipline such as cannot playing phone, cannot wrong use the chemicals, must wear a nametag and about how to greetings people.

• I will Follow Shammika as my senior staff leader that will lead and assist me the whole day. He teach me how to understand the assessment which is housekeeping task for that day. For Example ; how many arrival room , check-out room and guest room all must check proper .

• I learn how to greeting guest such as ; guest request something or ask something how to reply and how to give.

• Housekeeping team very detail about room cleanliness

• I see how my senior staff do their job and task properly so next i can do like them ; properly clean and properly do

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Collect all the finish amenities such as toothbrush, shower cap, comb and shampoo at office.

• I will do daily morning job first

• I always remember to topup all things at housekeeping trolley at pantry like linen, amenities, towel, coffee capsule and teabag.

• Do detail cleaning during free time ; wiping the curtain from fungus, open the bassink stopper remove hair or something can block the water .

• Sometimes I follow Azrul as my supervisor go to the linen/laundry department help him open bill & count the linen by category.

• after done my work I go to office to refill the chemical at office.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Do daily morning job first

• Learn how to clean and setup the coffee machine area

• Vacuuming the floor

• Try to tidy up all the check-out room.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Breakfast with housekeeping team include Supervisor.

• Follow one of Supervisor to show me the type of room and housekeeping area .

• Go to guest room with Shammika which is my leader to sent guest request such as mineral water, babycot and amenities.

• Continue my housekeeping job

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Briefing with supervisor Mr Shahil , he brief to all workers about job; Got Complain room not proper tidy and clean.

• See the assessment and count how many guest room or which room extend stay.

• Go to housekeeping office with senior to throw the rubbish and trolley.

• Tidy up pantry from dusty and messy.

• Level 11 is the best floor and very clean because my senior very strict about cleanliness.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• See the assessment and count how many guest room or which room extend stay.

• Make sure the trolley at floor clean all the time

• Top-up linen and amenities

• Setup room from VVIP

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Top-up linen and amenities

• Setup room from VVIP

• Check all accommodation inside room function or not; such as Tv remote, Aircond or Coffee Machine.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Try to change bedsheet twin and king

• I got the opportunity during busy time many guest check-in and have extra experience like learn how to make up room because guest room have rules how to do.

• He teach me wiping all the cabinet inside room

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Do morning job lift area

• Do detail cleaning inside room

• Supervisor do a short briefing at 5 PM

5:15 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Do morning job lift area

• Mopping corridor and guest lift area because MOTAC coming to give a rate, housekeeping team need to make sure every floor and room clean.

• Top-up pantry with linen and amenities

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Do morning job swept floor

• Counting how many staff put uniform to send laundry

• Top-up trolley with linen and amenities

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Linen separation

• Differentiate room towel and pool towel at linen department, pool towel blue color ; room towel all white color have different.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• We check the arrival room first mean the room guest will check in. Spray Fresh-M is one of housekeeping chemical to make sure room smell good.

• Write a report to Maintenance department such as light blinking , and toilet bowl problem.

• Do the same routine like tidy all check-out room

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Pn.Lisa as housekeeping supervisor give advice and explaining the 5 product in housekeeping department.

• Do the same routine

• This day Aini will assist me, I do morning job and help her change the bedsheet .

• We go together at housekeeping office to top-up and change rubbish bag at trolley.

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Mr Rizal praised me for doing a good job even though I just joined housekeeping.

• Have a long briefing with team during busy time

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Detail cleaning inside room vacuum chair and sofa

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Mr. Rizal teach all of us what chemical floor need

• I swept and mopping the lobby at level 11 floor

• During busy time we need to finish back to back room before going break

• Top-up Bath towel at trolley

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Follow supervisor rounding to check which room already vacant and still dirty

• Inform Front Office which room need to block.

• Then , I continue my work as housekeeping at level 11

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Setup Fruit basket for VVIP with supervisor

• Decoration guest room for Birthday Celebration with Supervisor Pn. Lisa

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Learn and see how senior folding face towel, hand towel and bath towel for VIP room

• I help my leader do detail cleaning in bathroom such as clean the sink trap during our free time.

• Vacuumming under the bed

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Check the remote tv and the weight scale battery

• Check all tv channel have or not during tidy or make up room

• Check aircon inside room function or not

• Today, is my last day at housekeeping

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• First day at Maintenance Department I introduce myself as a new internship change to this department

• A short briefing with Head Of Department (HOD)

• Introduction session with HOD which is Mr Susey.

• Mr Susey give a first task which is write a letter behalf Geo Resort Hotel

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Morning , I introduced myself to the Engineering team, namely Mr. Ramzan, Thusara and Shafwan, as my team or friends who helped me during my internship.

• I followed them to see the areas they worked in and their areas of responsibility.

• Introduction session with HOD which is Mr Susey; He tells about his work experience and a little background about this field

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• I learned something new, such as getting to know the common tools used by the engineering team.

• I stay at office and do some report

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Morning , I do a task given by Mr.Susey which is letter for " Bomba Malaysia" to request Fire Drill.

• I followed them repairing room

• I stay at office and do some report

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Followed Mr. Susey go to the Ballroom and meeting room ; He showed me AV room and shared what they need to do during event .

• Fill in form for Fire Drill requested in E-Premis website

• Get the details of workers such as full name, identification card number number and age.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Today , just followed team rounding and checking

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Today , just followed team setup for event at ballroom and Jade Hall.

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Make a monthly engineering report

• Stay office to record the total hotel electricity bill in graph form

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Follow team rounding and checking wiring during " Dag Dig Dug 3.0 " event by Malaysian Actress named Haiza at Jade Hall

• Continue my work to record the total hotel electricity bill in graph form

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Follow team rounding to maintain hotel system such Guest lift timer controlling, LED wall , and Lobby

• Have a short briefing with Mr. Susey and team

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Busy helping and handling PA System

• Have a task at office

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Go to Cabana one of hotel kitchen to check damage item with supervisor

• Checking at rooftop

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Stay at office for the whole day

• List down daily engineering staff productivity

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Have interview session with Mr. Susey Engineering Head of Department ( HOD )

• Go to lobby checking team for partition wall repairing

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Go to finance office to collect electricity bill to make an analysis of electrical usage

  
  

• Continue task before

  
  

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Morning I stay at Office with HR team make a printing job

  
  

• Go to floor rounding with team to make daily job such as checking room aircon , lift and electric box for guest room area

  
  

  
  

  
  

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Follow Thusara one of Engineering staff to repair guest door lock.

• Rounding with him to checking light, lift and system went well during operation hours especially in kitchen department

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Settle my work at office with En. Ramzan engineering supervisor .

• Listing team productivity by date and by day with En. Ramzan at office.

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Continue with Engineering Monthly report for June a given task by Mr. Susey

• Stay at office the whole day.

  
  

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Report to team guest complain because of tv signal have problem.

• Standby with team if have any problem at event hall

• Setup and open AV system at Jade Hall and Ballroom

  
  

5:00 PM

• Going back from work.

• Entre to workplace

9am - 5pm

• Today is my last day work at Geo Resort & Hotel.

• This day I just finish my previous work and more to celebrate my last day with team as part of their engineering team.

  
  

  
  

5:00 PM

• Going back from work.