QA Activity Team David by Julene Zambrano Llamas

QA Activity Team David by Julene Zambrano Llamas https://padlet.com/julenezambrano/Bookmarks Procedures reinforcement en-us 2022-03-10 00:04:03 UTC 2022-03-23 03:08:18 UTC hello@padlet.com Julene Zambrano julenezambrano https://padlet.com/julenezambrano/Bookmarks/wish/2087102723 User's Name: Csongor
Site/Page Name in question: Multiverzum
Issue:
User is seeing a big white space in editor and it is being displayed in live site as well
xx

Solution:
Told user to clear cache and cookies
Try incognito
Also advised user to restore a previous version of his site and check the layers as well
User had to go sent follow up email and closed chat

Escalation: N
Out of Scope: N
Issue resolved: NA

Issue resolved: N

]]> 2022-03-10 00:05:33 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2087102723 Sally Batres sallybatres https://padlet.com/julenezambrano/Bookmarks/wish/2108823991 User's Name: Csongor

Site/Page Name in question: multiverzumwebolda.wixsite.com/multiverzum

Issue:

User has big white space at the bottom of the home page, it's only showing up on the preview and live site but not on the editor

Solution:

was investigating the issue but user abandoned the interaction, so closed the chat

Escalation: No

Out of Scope: No

Issue resolved: No

]]> 2022-03-23 02:50:58 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2108823991 cristian ordonez https://padlet.com/julenezambrano/Bookmarks/wish/2108825931 User's Name: csongor

Site/Page Name in question:

Issue:

user has a white space that he wants to delete but the issue is not showing on editor

Solution:

while providing the support user has to go so I ended the chat

Potential Partner: Y/N - (if No, remove this section)

- What best describes the user's business?

(__) Freelancer

(__) Agency - Did the user mention how many people work at the agency? ____

(__) Other ______

Escalation: Y/N (If Yes, remove the chat label)

Out of Scope: Y/N (If Yes, remove the chat label)

Issue resolved: Y/N (If Yes, Leave the chat label)

*Make sure to check the following:

If a user opened multiple tickets

If chat is assigned to a relevant product

If articles linked to the thread are related to issues (not propositions)

]]> 2022-03-23 02:52:15 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2108825931 Luis Castillo https://padlet.com/julenezambrano/Bookmarks/wish/2108828770 user's name: Csongor

site/page name in question: https://multiverzumwebolda.wixsite.com/multiverzum

issue: There is a blank space in the user's editor. in the site mentioned above.

solution:
gave instructions but the user needed to go.
the closed is closed.

ESCALATION: N
OFS: N
ISSUE RESOLVED: N]]> 2022-03-23 02:54:06 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2108828770 Pablo O https://padlet.com/julenezambrano/Bookmarks/wish/2108832492 User's Name: Csongor
Site/Page Name in question: Multiverzum
Issue:
User is seeing a big white space in editor and it is being displayed in live site as well
xx

Solution:
Told user to clear cache and cookies
Try incognito
Also advised user to restore a previous version of his site and check the layers as welll
User had to go sent follow up email and closed chat

Escalation: N
Out of Scope: N
Issue resolved: NA
]]> 2022-03-23 02:56:47 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2108832492 Sofia Ortiz https://padlet.com/julenezambrano/Bookmarks/wish/2108849924 User's name: Csongor
Site name: Multiverzum

Issue: User need help to remove a gap displaying at the bottom of the Home page, which is displaying in preview and live site only.

Solution: There was no reply from the user on the expected reply time frame. Needed to close the chat.

Escalation: N
OOS: N
Issue Resolved: N]]> 2022-03-23 03:08:18 UTC https://padlet.com/julenezambrano/Bookmarks/wish/2108849924