https://padlet.com/monshz73/UCS1363ID04 Made with a quick smile en-us 2020-07-08 01:35:03 UTC 2025-07-24 15:41:25 UTC hello@padlet.com monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649689630 2020-07-08 01:42:13 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649689630 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649689678 2020-07-08 01:42:18 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649689678 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649689727 This chapter is focusing on communication. Can people be successful at work if they are only proficient and skillful in their technical areas of expertise? 

Question:
What cultural practices can cause misunderstandings among fellow Malaysians during a conversation?]]> 2020-07-08 01:42:24 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649689727 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649689801 2020-07-08 01:42:31 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649689801 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649689896 2020-07-08 01:42:39 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649689896 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/649824311 What are safe topics to start a conversation with someone that you have just met? 
1. background - studies/work/hometown 
2. lifestyle - hobbies/interest - shoes/clothing
3. techniques of studying 
4. compliment 
5. viral/current news
6. food
7. weather 
8. dreams/future plans 








]]> 2020-07-08 05:31:24 UTC https://padlet.com/monshz73/UCS1363ID04/wish/649824311 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/650599012 2020-07-09 01:26:04 UTC https://padlet.com/monshz73/UCS1363ID04/wish/650599012 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/650649296 1. SEMANTIC BARRIER
- misunderstanding due to different words/symbols. e.g: Technical jargons/denotations/connotations
2. CULTURAL BARRIER
- different cultural backgrounds; way of thinking,
3. PHYSICAL BARRIER
- environmental - cars/people/weather
-time & distance - takes longer time to arrive
4. PHYSIOLOGICAL BARRIER
- due to physical condition : deafness/blindness/poor eyesight/ mental disability

5. PSYCHOLOGICAL BARRIER
- feelings/ state of mind 
-ego 


]]> 2020-07-09 02:52:00 UTC https://padlet.com/monshz73/UCS1363ID04/wish/650649296 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/654757635 2020-07-15 03:15:52 UTC https://padlet.com/monshz73/UCS1363ID04/wish/654757635 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/654757697 2020-07-15 03:15:58 UTC https://padlet.com/monshz73/UCS1363ID04/wish/654757697 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/655639072 1. AGE
- Language may be different when we are conversing with other people (simpler words with younger people/ slower pace when with older people)

2. GENDER
- Men - more direct/active
-Women - more expressive, more caring or concerned

3. EDUCATION
- Those who have higher education tend to use more complex/specific
- use easier terms when communicating with different people who do not have the same educational level

4. FAMILY BACKGROUND
- How they socialise based on how you are brought up.

5. LIFE EXPERIENCES
- can affect positively or negatively based on your past experiences

6. COMMUNICATION HABITS
- Let others finish - don't interrupt
- using filler words - umm, aaah when you are nervous, waiting for ideas.
- Ask simple questions
- Polite
- 'we' statement
- Watch your tone ]]> 2020-07-16 02:18:35 UTC https://padlet.com/monshz73/UCS1363ID04/wish/655639072 eifaafifah https://padlet.com/monshz73/UCS1363ID04/wish/655669330 Advantages
1. Improves Worker Productivity
Observe about communication. - what to do/ what not to do.
2. Increase job satisfaction
communication with upward or top manager and communication downward. - feedbacks from both employees and top manager.
3. Lower the turnover rate
great communication lead to satisfaction. Working environment.

Disadvantages
1. Lead to snowball effect in worker action
Sensitive to worker. Bad news could spread.
2.  Can lead to worker burn-out or information overload
Too much information. Effect productivity of the worker. ]]> 2020-07-16 03:03:04 UTC https://padlet.com/monshz73/UCS1363ID04/wish/655669330 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/659785211 - Strong interpersonal skills will enable you to talk to and work with all types of people, including managers, coworkers, and customers. 
 -It helps you to develop relationships with people. Strong relationships with the people you work with will help you succeed in the workplace. ]]> 2020-07-22 03:23:57 UTC https://padlet.com/monshz73/UCS1363ID04/wish/659785211 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/659785267 2020-07-22 03:24:03 UTC https://padlet.com/monshz73/UCS1363ID04/wish/659785267 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/659887110 1. Communication skills - verbal comm, non-verbal comm & listening skills
2. Emotional Intelligence
3. Teamwork
4. Negotiation, persuasion & influencing skills
5. Conflict resolution & mediation
6. Problem - solving & decision making ]]> 2020-07-22 05:48:42 UTC https://padlet.com/monshz73/UCS1363ID04/wish/659887110 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/662920245 There are many communication styles: aggresive, assertive & passive

How to be assertive?
1. Use 'I' statements
e.g.: 'I don't agree' vs 'You are wrong'
'I am treated unfairly' vs ' You are so unfair'

2. Say 'no' when you want to mean it.

3. Use words that convey a clear message
e.g.
Weak : "I would like it if someone could cover this meeting while I'm out on vacation.
'Stronger' : "I need someone to cover this meeting while I'm on vacation.

4. Fogging - when someone criticises you, you acknowledge something in their criticism that you agree with.
e.g. "I agree with you on how you feel about this, though let me explain...."]]> 2020-07-27 01:47:29 UTC https://padlet.com/monshz73/UCS1363ID04/wish/662920245 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/662922090 1. Pay attention - gestures/eye contact / 
2. Provide feedback - sharing points / agreement 
3. Show that you are listening
4. Defer judgment
5. Respond appropriately]]> 2020-07-27 01:50:01 UTC https://padlet.com/monshz73/UCS1363ID04/wish/662922090 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/665557563 2020-07-30 03:45:14 UTC https://padlet.com/monshz73/UCS1363ID04/wish/665557563 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/673058115 2020-08-08 08:39:43 UTC https://padlet.com/monshz73/UCS1363ID04/wish/673058115 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/674088983 A meeting is when two or more people come together to discuss one or more topics, often in a formal or business setting, but meetings also occur in a variety of other environments.]]> 2020-08-10 10:50:36 UTC https://padlet.com/monshz73/UCS1363ID04/wish/674088983 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/674089035 2020-08-10 10:50:42 UTC https://padlet.com/monshz73/UCS1363ID04/wish/674089035 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/674089069 2020-08-10 10:50:46 UTC https://padlet.com/monshz73/UCS1363ID04/wish/674089069 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/678110909 1. Provide examples when meetings are considered as ineffective?
2. Describe the roles that are normally found in a meeting. Describe their functions.
3. How do meetings work to shape the organizational culture?
4. What is the connection between quality meetings and quality work? ]]> 2020-08-13 02:07:16 UTC https://padlet.com/monshz73/UCS1363ID04/wish/678110909 monshz73 https://padlet.com/monshz73/UCS1363ID04/wish/682306367 2020-08-17 06:02:08 UTC https://padlet.com/monshz73/UCS1363ID04/wish/682306367