B: Hello, my name is B. I'm calling from Super Sun sushi restaurant.

A: Sorry. Can you spell your surname for me, please? 

B: Yes, it's  TRAN. It's pronounced tran

A: Thank you. Can I have your CRN?

B: Yes, it's 05-26-41-63-45

A: Thank you. How can I help you?

B: I'd like to order some of your salad & sushi boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes, i have them here -SUBO1, SUBO2. How much are the two boxes?

A: The SUB01 costs 20 pounds for 100 boxes. The SUB02 costs 30 pounds for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: How much does delivery cost?

A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow?

A: Yes, we can.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax. Delivery is free of charge for this order. Can I help you with anything else?

B: No. That's fine. Thanks for your help. Goodbye

A: You're welcome. Goodbye

2> 

A: Eco Boxes, V speaking. How can I help you?

B: Hello, my name is B. I'm calling from Jupiter Lunch restaurant.

A: Sorry. Can you spell your surname for me, please? 

B: Yes, it's  TRAN. It's pronounced " Nguyen’.

A: Thank you. Can I have your CRN?

B: Yes, it's 05-26-41-63-45

A: Thank you. How can I help you?

B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.

A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?

A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.

B: What are their colors? 

A: Blue and White

B: And how much does delivery cost?

A: It's 7.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need?

B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?

A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?

B: No, It's ok. Thanks for your help. Goodbye.

----------------------------------------------------------

Dear Liudvika KulieSiene
Thank you for your enquiry. there is a discount for a large order. if you order over $100, you will get 20% discount. there are not any delivery charges for over $100. Click here for delivery charges.
Please contact us if you have any questions.
Regards,
Customer Services.

--------------------------------------------------------------
1.  f
2. d
3. e
4. a
5. b
6. g
7. h
8.c
--------------------------------------------------------------

                                       VOCABULARY
- Organise
- Detail
- Canapes
- Catering
- Arrange
- Dessert
- Carter-Villiers
- Platters
--------------------------------------------------------------

1.    1. deliveries
      2. order
      3. supplied
      4. delivered
      5. suppliers
      6. order
2
      1. How can I help you?                                                 D
      2. I'd like to order some office desks                         G
      3. Do you have the product reference number?        C
      4. How many small box do you need?                        B
      5. How much the large are boxes?                              F
      6. How much cost the delivery does?                         A
      7. Can you deliver morning by Monday?                     E
3. 
      1. many
      2. much
      3. much
      4. much
      5. many
      6. many
      7. many
      8. many
4.
      1C
      2A
      3B
      4C
      5A
      6A
5.
      1. Is there
      2. There are
      3. There is
      4. Is there
      5. There are
      6. There is
      7. Are there
      8. There is
6. 
      1. Many / there                   C
      2. Many / do                       C
      3. Do                                   C
      4. Much                              C
      5. Do                                   S
      6. Much                              C
      7. Does                               C
      8. Is there                          S
      9. Can                                 S
-----------------------------------------Dear Anthony, 

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers 
didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.

——————————————————

1 yes
2. no
3. yes
4. yes
5. no
 6. no

Dear Team, 
First, we hit our sales target of 600,000, grew our UK retail business from two to four shops. Besides, we spent 9,500 on advertising and won nine new customers. Those are our achievements in the past year.
However, in addition to our achievements, we also have shortcomings. We made some mistakes, online business didn’t hit its target because we had problems with online shop, we didn’t grow our export business.  I hope next year we can overcome these difficulties and achieve new goals.
Then I will set goals for the new year. We spend more on advertising next year, spend money on a new online shop, hire more sales reps to work in Europe so we can hit our export targets. 
In short, last year was a great year even though it wasn’t perfect. 
Best regards, 
Tran Thi Thanh Van. 

--------------------------------------


travel - traveling
visit - visiting
go - going
work - working
get - getting
meet - meeting
stay - staying
plan - planning
book - booking
open - opening
take - taking
---------------------------------------

Dear Maja, 
I hope everything is going well in Warsaw.  I'm writing to give you an update on work and the team.
Our customers meeting in Lyon last week was good.
 We are getting news order but aren't hitting target, then we need more sales to hitting target. 
 This afternoon, Carl is writing a report on the Lyon meeting and Hilda is dealing with the paperwork for the job in Litle. We preparing for meetings in Toulouse and Montpellier next week. 
 I hope everything is going well in the office in Warsaw. 
 Best regards,
 Thanh Van

——————————————————
5
2. isn’t going to launch
3. are going to phone 
4. are going to attend
5.  aren’t provide
6. is going to have 
6A 
1. How is the exhibition hall going to be big? 
2. Are we going to provide any freebies? 
3. When are we going to set up the stands? 
4. Are we going to launch any new products ?
5. Why are we going to change the brochures?

------------------------------------------------------

1. like
2. join
3. would
4. much 
5. invitation
6. love
7. very
8. because
9. want
10. invitation

----------------------------------------------------------------------------------

6.
  1. This model goes faster than  others
  2. My last one 's bigger than my phone
  3. My new laptop is lighter
  4. The new car is more spacious then the old car
  5. The GTI model is more expensive than the standard car
  6. The features are more advanced than for other TVs

7.
  1. better
  2. worse
  3. cheap
  4. bigger
8. 
  1. more new
  2. more powerful
  3. more faster
  4. more comfortable
  5. more heavy
  6. more bigger
  7. more cheap
8. more smaller

A: Sorry, can you spell your surname for me, please?

B: Yes, it's DUC. It's pronounced 'DUC".

A: And the name of the restaurant?

B: It's S-U-P-P-E-R S-U-N .

A: Thank you, Mr Duc .Can I have your CRN?

B: Erm, what is my CRN?

A: It's your customer reference number?

B: Ah, yes, it's 0962904868

A: Thank you. How can I help you?

B: I'd like to order some of your new takeaway boxes but I can't see the prices in the online catalogue.

A: I see.Do you have the product reference numbers?

B: Yes, I have them here – SUB01 and SUB02 .How much are the two boxes?

A : The SUB01 costs twenty pounds fifty for twenty-five boxes. The SUB02 costs thirty pounds for twenty boxes .

B: So that's twenty pounds for small salad and sushi box and thrity pounds for the large size

A: Yes, that's right.

B: What are the two colours?

A:White and green 

B: And how much does delivery cost?

A: It's 6 pounds delivery for orders under forty pounds and free of change over 40 pounds
How many boxes do you need?

B: One hundred small white boxes and two hundred big white boxes. Can you deliver by tomorrow?

A: I'm very sorry, we can't.We need two working days to delivery.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B How much is that in total?

A: The total cost is 80 pounds including tax.
Delivery is free of charge for this order.
Can I help you with anything else?

B: No, that's fine.
Thank you for your help.
Goodbye.

A: You're welcome.
Goodbye.

WEDNESDAY, 10/11/2021
Dear Anthony, 

 Welcome to the team! Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korae.
Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.
However, we made good relationships built with new customers in Europe last year, we can increase sales in first six months this year.Our goal hire more Sales Reps to sell new products in Europe
Overall, it was a great year. I look forward to next year.
Regard,
DUC

 
Thursday, 11/11/2021
1.YES
2.NO
3YES
4YES
5 NO
6 NO
WRITE EMAILS

Dear team,

First, we hit our sales target of 600,000 euros and we grew our UK retail business from two to four shops. We also spent 9,500 euros on advertising and won nine new customers.

However,  we made some mistakes and had some challenges . Online business didn't hit its target because we had problems with the online shop. We also didn't grow our export business.

Therefore, we need to spend more on advertising next year and spend money on a new online shop. Besides, we need to hire more sales reps to work in Europe so we can hit our export business. We should improve my problems.

Overall, it was a great year. Well done everyone. I look forward to next year.

Best regards,
Hoang Minh Duc


Thursday - 18/11/2021
Dear Veronika,
How are things going in Zurich? I hope everything is going well.
I'm writing to give you an update on work. The customers meeting was good, but we had two problems with the sales team and suppliers. We need to improve it.
First, we had a problem with Mexico sales. We aren't hitting  out target this month. So I'm preparing for more customer meetings tomorrow.
Sencond, the problem with the suppliers. Roger is managing the computer delivery in Krakow factory, they didn't have enough computer for our and we can't contact him. We need sixty computer but he supplies 40 computers. I'm trying to find twenty more computer.
Best regards,
Alica



22/11/2021
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
--------------------------------------------------------------
A: Good morning, Wallace Hotel. This is ... speaking. How can i help you?
B: Hello, Can I speak to Angela Mulligan, the Assistant Manager?
A: I'm so sorry, she's not available right now. She's in a meeting at the moment. Can I take a message?
B: Of course, Can you tell her ... phoned about our conference next week ?
A: Yes, Certainly. Can you spell your name for me, please?
B: Sure, it's Duc, that's D-U-C and my surename is Hoang, that's H-O-A-N-G
A:Thank you Mr DUC, And it's about the conference next week ?
L: That's right. On Friday the 3rd of December.
A: And what 's your company name?
L: It's Tesla. That's T-E-S-L-A
A: Thank you.Can I have your phone number?
L: Yes,My number is 0866007870
A: So, that's 0866007870. I'll give her your message Mr DUC
L: Thank you very much.

formal invitation
1- like.     2- join.     3-Would
4- much.    5- invitation.    6- like.
7- very.   8-because
9- want.      10- invitation

--------------------------------------------------------------PRACTICE TEST:
thank you very much for the dinner invitation. Iam very sorry but I cannot come because I have an evening flight.
I look forward to meeting you on 26 November.

Best wishes,
DUC


INFORMAL:
Thanks! I'll be there. Where? What time?

--------------------------------------------------------------
SPEAKING:
A: Good morning, I’m A

B: Good morning,
Customer Service, B speaking.  How can I help you?
A:There's a problem with my computer chairs. I oder 15 black computer chairs but I recived 14 white computer chairs, so I want change it

B: I'm sorry to hear that.
Can I have your order number, please?
A: Yes, it's HY00634GC.
B: That's HY00634GC
I see you ordered 15 black com puter chairs
A: Yes, that's right, but we received the wrong model
B: I'm very sorry about the mistake.
We'll change those for you.
A:When will you deliver them?
B: It might take three to four days.
A: Oh no!
We need them tomorrow
We have a lot of work here.
B: I understand this is important for you. I'll talk to my manager.
One moment, please.
OK.
I can send them tomorrow.
A: Thank you!
B: Can I help you with anything else?
A: No, thank you for your help.
B: You're very welcome.
Goodbye.
------------------------------------------------------------
A. These sentences are false. Complete the new sentences with correct information.

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

Teenagers should probably sleep about nine hours of sleep a night.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

People yawn when they haven’t had enough sleep.

Drivers with sleeping problems cause by sleep deprived people.

Coffee  cannot help people who are sleep deprived.

Sixteen        impair               cause                caffeine              seven                          nod off        

Every day, adults should get at least (1)  seven  hours of sleep while infants need around (2) sixteen hours of sleep. Sleep disorders can (3) cause    serious problems. Not sleeping enough can (4) impair  your ability to make decisions. People who (5) nod off while they are driving might have a traffic accident. (6) Cafeine cannot solve sleep problems.

1. Experts (par. 2) are people with special knowledge or skills / who are not paid for their work.

2. If you sleep for an average (par. 3) of six hours a night, you sleep for exactly six hours every night /

more on some nights and less other nights.

3. Deprivation (par. 4) means having enough of something / not having enough of something.

4. Symptoms (par. 4) of an illness are the signs / causes of the illness.

5. A debt (par. 5) is something you must pay back / a special advantage.

6. Disorders (par. 6) are illnesses / accidents.

D. Fill in the blanks with the words in bold from C. Be sure to use the correct forms.

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
---------------------------------------------------------


We offer  parcels & large and heavy items everywhere in our nation. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We charge  10-20 pounds for next day delivery of  iteams between 1kg  and 5kg. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.
------------------------------------------------------------


Dear ___,

We compared Travel Care to two other business travel agents to see who was the most reliable and who had the most satisfied customers.

Here is a summary of the findings:

Travel Care has:

  - Staff knowledge

  - Staff friendliness

  -  The Best Customer service

Areas of improvement:

Travel Care has:

 -Price and discounts

 -Value for money 

If you have any questions, please let me know.

Best regards,
Minh Duc
Market Researcher

------------------------------------------------------------
3
1. has worked..started
2. was...has had
3. studied....have designed
4. has been....went
5. have managed....worked

 4.
1. finished...has spended
2. have written.....started
3. has worked...produced
4. has organised....helped

5. 
1. have worked
2. have managed
3. motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote
__----------------------------------------------------

Full name: Hoang MINH DUC
Job title: Sports director
Location: Ho chi minh city, Vietnamese

+Current Job:Sports director 
Hoang anh gia lai JMG, Pleiku city, VIETNAMESE
FEB 2021- present day .
I am responsible for special projects for club.I recurit students, consult with organiztion's leadership and do projects with other departments. I participate in transfer windows to bring in the right players for the club.

+Exprience:
_Having knowlegde about sports since 2018
_Went to training of FIFA in 2019
_Join the coure of FIFA 2020
_Coach U15
+Education:
University of physical education and sports
2016-2020

Please contact us if you have any questions.
Regards,
Dung Mai,
Customer Services
--------------------------------------------------------
Thursday, 4 11 2021
1-f
2-d
3-e
4-a
5-b
6-g
7-h
8-c
-------------------------------------------------------
Friday, 5 11 2021
New vocab
Canape          (n)     Bánh ăn kèm trà
Arrange          (v)     Sắp xếp
Vegetarian     (n)      Người ăn chay
Platter             (n)      Đĩa
Baguette         (n)      Bánh mì que
Bread               (n)      Bánh mì
Select              (v)       Lựa chọn
---------------------------------------------------------
Review 2
1
1-deliveries, 2-deliver
3-supplies,  4-
5-suppliers,  6- order
2A
1. How can I help you?
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver morning by Monday
2B
1-d
2-g
3-c
4-b
5-a
6-f
7-e
3
1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
4
1-c(some)
2-a(a lot)
3-b(any)
4-c(some)
5-a(any)
6-a(a lot)
5
1. Is there
2. There are
3.There is
4. Is there
5. There are
6. There is
7. Are there
8. There is
6
1. How many offices are there?  S
2. How many days do you need the cleaner?   S
3. What do you want the designer to do?       S
4. How much time do the engineer need?        C
5. What time do you want the consultant to come?      S
6. How much is that?      C
7. Does the price include VAT?       C
8. Is there a place for the equipment?         S
9. When can the caterers start?         S
--------------------------------------------------------------------
Rewrite Email

Dear employees,
This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, Please follow these instructions:

We appreciate your cooperation.
Regard,
Beth Lowry
--------------------------------------------------------
Dear Anthony,
Welcome to the team. Here is a summary of last year's sale report.
At the start, we have had some successes. We spent  $16,000 on advertising and won a lot of new business in North American. We made progress in areas with lots of competition- Japan, South Korea.
But, we still have some challenges. We didn't grow of export business because sales targets not hit in Europe and customers didn't buy new product immediately.
Even so, we have reasons to be possible. Good relationships were built with new customers in Europe last year, so we can  increase sales in first six months this year.
And last thing we need to hire more Sales Reps to sell new product in Europe.
Overall, big thank you for your presence and I look forward to you.
Best Regard,
Mai Dung
----------------------------------------------------------------
Write Test
1- Yes
2- No
3-Yes
4-Yes
5-No
6-No

Dear team,
First, a big thank you for your hard work in this year.
We have had some successes.  We hit sales target of 600,000 and grew our UK retail business from two to four shops. In addition, we spent 9,500 on advertising, so won nine new customers.

But we had some problems. We made some mistakes so we didn't hit online sales target. This is because we had problems with the online shop and we didn't grow our export business.

So, we have to set aims for next year. We need to spend more on advertising next year, spend money on a new online shop, and last thing, we need to hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. And I look forward to next year .

Best Regard,
Mai Dung
--------------------------------------------------------
Update email
Dear Veronika,
How are things going in Zurich? I hope everything is going well. I'm writing to update you on work and my team.

First, the Mexico sales team had customer meeting well, but they didn't hit our targets this month. So they are making more sales. At the moment, I'm preparing the new price list for tomorrow's meetings. I think things will go well.

Second, about suppliers, my team had some problems. Eduardo stared work in the Krakow factory and didn't have any problems in here, but Eduardo tried to talk to a supplier about new computers for Mexico city, but the supplier didn't answer his calls. And then, I dealt with the paperwork for next week's job in Bremen. The order was for 60 computers, but the supplier had 40. I'm trying to find 20 more computers. I hope Eduardo hear from that supplier soon.
Don't worry, all problems will be solved in no time.

Best regards,
Alicia
----------------------------------------------
Grammar: Be going to
5.
1- We are going to set up a stand in the main hall this year
2- She isn't going to attend the first day of the trade show
3- I'm going to phone the exhibition organiser about the badges today
4-We are going to have the brochures
5- They aren't going to launch the new product at the show. It isn't really.
6- The conference centre isn't going to provide free parking this year.
6.
1-How big is the exhibition hall going to be?
2- Are we going to provide any freebies?
3- When are going to set up the stand?
4- Are we going to launch any new products?
5- Why are they going to change the brochures?
--------------------------------------------------------
Formal email

From: Dung Mai
Re: Welcome to my company
Dear Mark,
I would like to invite you to have a tour of my company in 8 Floor of Happy building.
Would you like to come on Thursday next week, and then join lunch at 12 p.m. with me and other clients?

I hope you can accept this invitation!

Best Regards,
Mai Dung

--------------------------------------------------------
Google It
New vocab
- entrepreneur (n) nhà doanh nghiệp
- immediately (adv) ngay lập tức
- dormitory (n) kí túc xá
- professor (n) giáo sư
- corporation (n) tập đoàn
- headquarter (n) trụ sở
- appropiable (a) thích hợp
- original (a) ban đầu, nguyên bản
- furthermore (adv) hơn nữa, vả lại
- term (n) giới hạn
- reflect (v) phản ánh, phản chiếu
- mission (n) nhiệm vụ, sứ mệnh
- universally (adv) cho mọi người
- accessible (adv) đến được dễ dàng
- universally accessible : có thể dễ dàng đến với mọi người 
------------------------------------------------
6B.
1- product, 2- cash, 3- packaging
4- electric, 5-share, 6- car
7- colour, 8-recycle, 9-rent
10- room, 11- food, 12- energy
7.
1- I think there will be a lot of competition in the tech industry.
2- I don't think there will be many banking institutions.
3- There might be many administrative robots.
4- People will spend more money on technology devices.

----------------------------------------------------
Present Simple Passive
3.
1- is made
2- are paid
3- are used
4- is grown
5- is designed
6- are sold
4.
1- are made
2- are used
3- is produced
4- are given
5- is delivered
6- is bought
 Writing
We buy all our coffee direct from farmer in Colombia. We visit the farm every year. No dangerous chemicals are used for produce your coffee. We use quality beans in our speciality coffee. The farmers are paid with a guaranteed minimum price for their coffee beans. The beans are delivered to a mill and then thay are shipped to our headquarters. We'll roast and pack the beans here. And make sure, we only sell our fresh coffee directly to you.
----------------------------------------------------
6.
1- This model goes faster than others
2-My phone is bigger than my last one
3-My new laptop is lighter
4-The new car is more spacious than the old car
5-The GTI model is more expensive than the standard car
6-The features are more advanced than for other TV
7.
1- better
2-worse
3-cheaper
4- bigger
8.
1- newer
2- more powerful
3-faster
4- more comfortable
5- heavier
6- bigger
7- cheaper
8- smaller
---------------------------------------------------
We offer 2 types of delivery, they are Parcels & large item and heavy item. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds for all items for same day and 20 pounds for next day. The fixed fee includes collection and recorded delivery. Moreover, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We also offer daily courier service contracts with the monthly or yearly fee. There are some additional fees such as administration fee for contract agreement for daily courier service, cancellation fee and the fee for items over 5 kilos.

----------------------------------------------------
Dear Lia,
Please find attached customers experience survey you ask us to complete. We compare Travel Care with 2 other business travel companies to see who is the best.
Here is a summary of the findings:
-Travel Care has:

-Areas of improvement:

If you have any questions, please let me know.

Kind regards,
Mai Dung
Market researcher
----------------------------------------
1- Have you ever managed a team?-d
2-How many companies you have worked for?-b
3-Have you ever lived in another country or region? -a
4- Have you worked in an international team before?-e
5-Have you ever written emails in English?-f
6-Where have you travelled for work?-c
-------------------------------------------------
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry. She has had three years' experience in sales and managed a team.. She can speak French.

Sam has a business degree. He has worked for industry chemical company. He has had three years' experience in sales and managed a team. He can speak German well. He knows a lot about our company and good at language skills.

Isaac has worked for paint manufacturer and travelled for work. He has had five years' experience in sales and manages a team. He is a good team worker. He can say basic Germany.
-------------------------------------------------
3.
1. Has worked/ started
2. Was/ has had
3. studied/ have designed
4. has been/went
5. have managed/  worked
4.
1. finshed/ spent
2. have written/ started
3. has worked/ produced
4. has organised/ helped
5.
1- have worked
2. have managed
3. have motivated
4. have trained
5. was
6. interviewed
7. recruited
8.helped
9. had
10. prepared
11. analysed
12. wrote
-----------------------------------------------------
MY CV
Full name: Mai Thuy Dung
Job: sales manager
Skills summary
Organised, decisive and responsible manager. I have worked for big shopping malls. I'm friendly, reliable and have good communication skills.
I have had experience in managing and planning.
Experience
Sales manager
AEON MALL
Ho Chi Minh city, Vietnam
Sep 2018 -present day
I manage the sales of more than 20 employees and solve the problems with the customers when the staff cannot solve them. I wrote reports on sales.

Head of planning
Vincom
Ho Chi Minh city, Vietnam
Dec 2015- Feb 2018
I was responsible for central image promotion projects and sales events. I designed sales strategy and execute them.
Education
BA business administration

2.Does your office have enough workspsaces?

3. Does your office have an area for relaxing?

4. Do you use the gym ?

5. Where is the kitchen area ?

6. What time do you start work?

7. When does your finish day?

8. Does your company have a park?

 _____________________________________________

  Homework:

1: How do you like the workspace ?

2: Why don’t we have meetings in the public ?

3: Where is the quietest area in school ?

4: Do you use the school elevator ?

5: Do you have an ATM in your school ?

6: What do you usually buy at your school canteen ?

7: Does your school have a multi-purpose gymnasium ?

8: Does your school have a stadium ?

______________________________________________
Friday, 29th October, 2021
•Josie- Admin assistant
- process orders
- make calls
•Maria- Sales manager
- Visit clients
- Do research
- Write report
- Anyalyse sales data
______________________________________________
Monday,1th November, 2021
4
¹: a lot of
²:any
³: a lot of
⁴: any
⁵: much
⁶: many

5
¹: an; some
²: a; some
³: an; some
⁴: an; a

6
¹: many.   C
²: much.   B
³: many.   A
⁴: much.   E
⁵: much.   F
⁶: many.   D
____________________________________
1. Cappuccino: một thức uống cà phê nóng có nguồn gốc từ Ý được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt.

2. Latte: cà phê sữa của Ý, được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.

3. Flat white: cà phê sữa nóng có nguồn gốc từ Úc, là sự kết hợp giữa espresso và sữa tươi đánh nóng.

4. Americano: một loại cà phê của Mỹ được tạo ra bằng cách thêm nước nóng vào espresso. Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica

5 Espresso: là cà phê được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. * Espresso thực ra là một phương pháp pha cà phê có nguồn gốc từ ý

Omelette: là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.

Scrambled eggs: là một món ăn được làm từ trứng được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ.

ROLE PLAY:

A: Eco Boxes. Kely

speaking. How can I help you?

B: Hello. My name's Neil Sang. I'm calling from

Super sun Lunch

restaurant.

A: Sorry. Can you spell your surname for me,please?

B: Ok, it's N-E-I-L . It's pronounced "Neil".

A: Can I have your

CNR?

B: It's 02-92-10-03-09

A: Thank you. How can I help you?

B: I'd like to order some

of your sandwich and burger boxes but I can't see the prices in the online catalogue.

A. I see. Do you have the product reference number?

B: Yes,SAB01

. How much arethe two boxes ?
A: The  SAB01 costs 4 pounds for each box.

B: What are their colors

?

A: Blue


 B: And how much doess delivery cost ?

A: It's 5.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need?

B: 200 of the blue SAB01 boxes. Can you deliver tomorrow?

A: Of course, I'll put your order on the

system. Wait a second.

OK. The total cost is 60.00 pounds. Delivery is free for your order. Can I help you anything else?

B: No, it's ok. Thank you for your help. Goodbye.
 A: Thanks for your order. Have a nice day. Goodbye.
_____________________________________________
Wednesday, November 3^rd, 2021.

Ex:
1. There aren't any deliveries today.
2 There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

ANSWER Email:
Dear Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order, but there are delivery charges. There is a charge for orders under €70 .Delivery is free of charge for orders of €70 and overs.Click here for dilivery charges.

Please contact us you have any questions. Regards, Customer Services teams.

___________________________________
1-f
2-d
3-e
4-a
5-b
6-g
7-h
8-c
____________________________________
Vocabulary
organise: sắp xếp= arange 
 desserts: món tráng miệng
a light buffet lunch: bữa buffet nhẹ
Baguettes: bánh mì baguette
Số lượng canapes cho mỗi người?

Any vegetarian options?
Bất kì lựa chọn ăn chay?

Number of canapes per person?
Số lượng canapes cho mỗi người?

Number of people one platter serves?
Số người mà một đĩa phục vụ?

Cost of delivery?
Chi phí giao hàng?

Discount for large order?
Giảm giá cho đơn hàng lớn?
________________________________________

Sunday, 7th November

1:
1. deliveries
2. order
3. supplier
4. delivered
5. supplier
6. supply

2A:
1. How can I have you?
2. I'd like to order some office desks?
3. Do you have the product reference number?
4. How many boxes do you need?
5. How much are the large boxes ?
6. How much does delivery cost ?
7. Can you deliver by Monday morning ?

2B:
1-D
2-G
3-B
4-C
5-A
6-F
7-E

3:
1. many
2. much
3. many
4. much
5. many
6. many
7. many
8. many
4:
1:C
2:A
3:B
4:C
5:A
6:A

5:
1. Is there
2. There are
3. There is
4. Is there
5. There are
6. There is
7. Are there
8. There is

6A:
1. Many / there
2. Many / do
3. Do
4. Much
5. Do
6. Much
7. Does
8. Is there
9. Can

6B:
1:C
2.C
3.C
4.C
5.S
6.C
7.C
8.S
9.S
_______________________________________
Tuesday, 9th November, 2021

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

write your name on the box.

please don't move the box. That job is for the warehouse workers.

look at the plan attached and find your new workspace.

please arrive at the

new office at 8.00 a.m.

on Monday morning.

• don't be late.

• find your new workspace on the office plan.

• don't change desks with other employees, please.

• put your things on your new desk.

please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Office Manager.
_________________________________
Wednesday, November 10, 2021

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition - Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers didn't buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it.

Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.
Best regards,
Nguyen Dao Sang.
________________________________
Writing:
1:Yes
2:No
3:Yes
4:Yes
5: No
6:No
 

Writing:
 
Dear Team,

First,a big thank you for all your hard work in the last year.We made good progress at UK. We hit our sales target of €600,000 - grew our UK retail business from two to four shops. And we spent €9,500 on advertising - won nine new customers.

However, we made some mistakes online business didn't hit its target because we had problems with the online shop - didn't grow our export business.

Aims for next year,we need spend more on advertising next year, spend money on a new online shop and Hire more sales reps to work in Europe so we can hit our export targets.

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,
Nguyen Dao Sang.

________________________________
Monday, November 15, 2021
travel -traveling
visit -visiting
go - going
see- seeing
work - working
get -getting
meet -meeting
stay -staying
plan - planning
book -booking
open -opening
take -taking
______________________________
Writing email
Dear Veronika,

How are things going in Zurich? I hopeeverything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team. About the Mexico sales, we're having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. We're improving soon by preparing more customer meetings then.

About the suppliers, we're starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - we aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. We're trying to find more suppliers. Overall, we have a great teamwork. 

Best regrads, 
Alicia
_________________________
From:Sang 
Re: Welcome to my company

I would like to invite you to have a tour of my company. And would you like to come on Thursday next week, and then join lunch with me and other clients?

I hope you can accept this invitation!

Best Regards,
Sang

_____________________________
1.
b. How Larry and Sergey created Google.
2.
a. In graduate school
3.
b. A unique search engine called BackRub
4.
b. Larry's parents' house
5.
a. It uses new technology to search through a lot of information.
6.
b. To make information on the Internet easy to use.
B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.
1. Relevant (par.3) means huge amount / meaningfully related.
2. Analyzed (par.3) means studied / deleted.
3. Consisted of (par.4) means was made up of / was contained in.
4. Appropriately (par.6) means strangely / correctly.
5. Mission (par.8) means tradition / goal or purpose.
6. Universally (par.8) means by one person / all over the world
C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.
1. The excellent movie was universally loved by the critics - not a single negative voice was heard.
2. This dessert mainly consist of sugar, apples, and cream.
3. NASA's mission is to advance human exploration, use, and development of space.
4. For the final project, students must search a topic relevant to the course and write a five-page paper.
5. After carefully analyzed the data, the scientists presented their results at an international conference.
6. The police did not appropriately follow procedures, so the suspect was free to leave.
___________________________
We buy all our coffee direct from farmers in Colombia.
We visit farms every year.
No dangerous
chemicals are used to produce your coffee.
We use quality beans for our speciality coffee.
The farmers are paid guaranteed minimum price for their coffee beans.
The beans is delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coffee directly for you.
______________
2. All Recruit has less offices than Jones Recruitment.
3. Jones Recruitment advertise temporary jobs.
4. The standard service at Jones Recruitment includes interviews with candidates.
5
We offer the parcels and the large heavy items anywhere in the nation. There isn't a fixed fee. For 1kg-5kg parcels, the fee includes:
For the same day, the cost is £22.
 For the next day, the cost is £10-£20.
 For 2 days, the cost is from £3.
 From 3 to 7 days, the cost is from £2. For the daily courier service, we offer contracts with a monthly or annual fee.

Please note: there is a cancellationb fee on all orders and an additional fee on items over 5kg.
_________________________
Dear Travel Care Please find attached the customer satisfaction report you asked us to complete.

We compared Travel Care to two other insurance providers to see who was the most reliable and who had the most sastisfied customers.
Strengths
Travel Care has:
- Staff knowledge
- Staff friendliness
- Customer service
Areas of improvement
Travel Care has:
 - Price and discounts
- Value for money
If you have any questions, please let me know.

Best regards,
 Sang
Market Researcher
____________________________
PROFILE:
FULL NAME: Nguyễn Đào Sang
JOB TITLE: Chemical Research
LOCATION: Chemist
EXPERIENCE
CURRENT JOB:Head of chemistry research group at the University of New Orleans, USA.
2018 to present date.
I am responsible for leading the chemistry research organization. Write a report on what my team researched.
PAST POSITION: 
Master of Chemistry at the University of New Orleans.
2016to 2019
EDUCATION:
I am an international student at the University of New Orleans. 
2012 to 2016
Bachelor of Science in Chemistry.
2008 to 2010

2. Are you pleased  your workspaces facility?

Yes           No

3. How often do you need to book meetings room?

Never  Always Sometimes

4. Is your work area noise?

Yes         No

5.Does your office  have  air-conditioned?

Yes         No

6.How many times a week do you eat in the canteen?

1-2     3-4       Every day

7.How often do you use the company gym?

Never   Always     Sometimes   

8. Dose your worksplaces have an area for relaxing?

Yes      No
----------------------------------------------------------
Exercise: Monday, 11/01/2021
B.
1.A lot of  2.any  3.a lot of  4. any  5.much  6.any
5.
1.an /some  2.a /some  3.an/some    4.an /a
6.
1.many-c
  2.much-b
  3.many-a
  4.much-e
  5.much-f
  6.many-d
Homework:
7
B
1.28
2.6
3.5
4.500
5.25
6.20
7.300
C
     1. Operations Manager
     2.Ireland
     3. Chef
     4. doesn't sell many
     5. local suppliers
     6. suppliers
     7. morning
     8. hot dishes
--------------------------------------------------------------
Homework: Tuesday,02/11/2021
-Cappuccino: Cappuccino là tên gọi một loại café của Ý, được tạo nên từ 3 phần đều nhau: Café Espresso pha với lượng nước gấp đôi thông thường (espresso lungo), sữa nóng và sữa sủi bọt, người ta thường rải lên trên
- Latte:là kiểu cafe sữa của Ý  được làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa,có một lớp bọt sữa được tạo hình nghệ thuật.

-Flat white: là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk (sữa tươi đánh nóng). Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp foam (bọt) rất mỏng ở phía trên.

-Americano: Café Americano, hay còn được gọi là Caffe Americano hoặc café Americano là một loại cà phê được tạo ra bằng cách thêm nước nóng vào espresso. Trái với Espresso, café Americano rất ngọt ngào, ít cafein và không có vị chua của hạt Arabica.

-Espresso là café được pha bằng máy, sử dụng nước nóng nén bởi áp suất cao qua lớp bột cà phê được xay mịn. Nước dùng để pha chế Espresso là nước tinh khiết, còn café dùng để pha chế theo phương pháp này cũng phải là café rang mộc, không tẩm ướp bất kỳ tạp chất nào.

-Srambled egg: trúng khấy (đánh lòng chảo,có muối ,bơ....)

-Omelatte:trứng chiên.

ROLEPLAY:
A: Eco Boxes. MAITHI speaking. How can I help you?
B: Hello, my name is THI. I'm calling from Supper Sun sushi restaurant.
A: Sorry, can you spell your surname for me, please?
B: Yes, it's T-R-A-N. It's pronounced 'TRAN'.
A: And the name of the restaurant?
B: It's S-U-P-P-E-R S-U-N .
A: Thank you, Mrs Thi .Can I have your CRN?
B: Yes. My CRN is 15-96-21-44-40
A: It's your customer reference number?

B: Ah, yes, it's 15-96-21-44-40.

A: Thank you. How can I help you?

B: I'd like to order some of your new takeaway boxes but I can't see the prices in the online catalogue.

A: I see.Do you have the product reference numbers?

B: Yes, I have them here – SUBO1 and SUBO2 .How much are the two boxes?

A: The SUBO1 costs twenty pounds fifty for twenty-five boxes.

The SUBO2 costs thirty pounds for twenty boxes .

B: So that's twenty pounds for small salad and sushi box or big salad and sushi salad
A: Yes, that's right.

B: What are the two colours?

A:White and green 

B: And how much does delivery cost?
A: It's 6 pounds delivery for orders under forty pounds and free of change over 40 pounds

How many boxes do you need?

B: One hundred small white boxes and two hundred big white boxes.

Can you deliver by tomorrow?

A: I'm very sorry, we can't.We need two working days to delivery.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax.

Delivery is free of charge for this order.
Can I help you with anything else?
B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.
--------------------------------------------------------
EXERCISES: 03/11/2021
1.There aren't any deliveries today.
2.There isn't the meeting this morning.
3. There isn't new computer equipment.
4.There aren't any visitors in reception.
--------------------------------------------------------
ANSWER EMAIL:
Dear  Liudvila Kuliesiene,

Thank you for your enquiry.

There isn't any discount for a large order,but there are delivery charges.There is a charge for orders under €100 .Delivery is free of charge for orders of €100 and overs.Click here for dilivery charges.

Please contact us  you have any questions.
Regards,
Customer Services teams.
--------------------------------------------------------------
Exercise
1.f
2.d
3.e
4.a
5.b
6.g
7.h
8.c
--------------------------------------------------------------------
VOCABULARY:
-organise
-celebrate
-detail
-canapés
-catering
-arrange
-dessert
-carter-Villiers
_platters

EXERCISES-88: Saturday,06/11/2021
1.

1 . The transport company doesn't make deliveries on Sundays.
2.Customers can order their food on our website or app.
3 . Our company supplies printers and other office equipment.
4. They  delivered the products to our warehouse yesterday.
5.We work with hundreds of orders in twenty-five different countries.
6.The supermarket placed a big supply for fresh bananas.

1.How can I help you?-d

2.I’d like to order some office desks?-g

3.Do you have the product reference number?-c

4.How many do you  need small  boxes?-b

5.How much are  large boxes?-a

6.How much does delivery cost?-f

7.Can you delivery morning by Monday?-e

3

1.We don't have many orders today.
2.How many time do we have for the meeting?
3.Do you have much work this week?
4.How much does this smartphone cost?
5 .Do you have many customers in this country?
6How many people are in the office today?
7We don't get many deliveries at the weekend.
 8The store doesn't have much fresh food on Friday.
 4.

1.We are expecting some deliveries this morning.
2.She has a lot of meetings this week.
3.We don't have any suppliers in that country.
 4.I have a important work to finish.
5.He doesn't have any time to visit the client today.
 6.They sell  some  of food to the European market.
5.

1.Is there any paper in the photocopier?
 2.There are a lot of people in the canteen.
3.There are  any coffee . Can you by some?
 4.Is there  any cold water in the fridge?
5.There are many diliveries today.
6.There is a the problem in the warehouse.
7. There are any refunds on  order.
8. There are much time to prepare order.

6.

1.How many ofices are there?
2.How many days do you need  a cleaner?
3.What do you want the designer to do?
4.How much time does the engineer need?
5.What time do you the consultant to come?
6.How much is that?
7.Does the price include VAT?
8.Is there a place for the  equipment?
9.When does the canteen start?   

--------------------------------------------------------
Tuesday, 9/11/2021
Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:
• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and fi nd your new workspace

Please arrive at the new offi  ce at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the office plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.
Please join the lunch party at 12.30 p.m.

Thank you for your help. We appreciate your cooperation.

Regard,

Beth Lowry

Office Manager

-----------------------------------------------
Thursday, 10/11/2021
Dear Anthony, 

 Welcome to the team! Here is a summary of last year’s sales report. At the start, we also spent €16,000 on advertising and this won a lot of new business in North America, made progress in areas with lots of competition especially in Japan and in the South Korae.
Besides, we face challenges like no growth of export business because sales targets not hit in Europe and some customers didn’t buy new product immediately.
However, we made good relationships built with new customers in Europe last year, we can increase sales in first six months this year.Our goal hire more Sales Reps to sell new products in Europe
Overall, it was a great year. I look forward to next year.
Regard,
Thi.

-----------------------------------------------------------------------
WRITING: ON THURSDAY 11/11/2021
1. Yes
2.No
3.No
4. Yes
5.No
6.No
Dear Team,
First, a big thank you for all your hard work in the last year. We made good progress at the UK. We grew our retail business from two to four shops. We hit our sales target of €600.000. We spent €9.500 on advertising and this won nine new customers.
However, we made some mistakes. The online business didn't hit its target because we had problems with the online shop. We didn't grow our export business.
Therefore, we need to spend more on advertising next year and spend money on a new online shop. Our goal hires more sales reps to work in Europe so we can hit our export targets.
Overall, it was a great year. I look forward to next year.
Regard,
Thi.
-------------------------------------------------------------
EXERCISE: MONDAY,15/11/2021
1.visit-visiting
2.go-going
3.work-working
4.travel-traveling
5.rent- renting
6.stay- staying
7. meet- meeting
8.plan- planing
9.book-booking
10.build- building
11.open- opening
12.talk- talking
13.get-getting
----------------------------------------------------------

EXERCISE: 16/11/2021
Hi, Thi
I am sorry, my flight AI663 to Rome  is delayed about one hour due to technical problems. I will be late for the meeting.
Cò
Hi, Cò
Did you hear the announcement? My flight CA2424 to Abu Dhabi is a gate change. It is now departing at gate ten, not gate seven. Meet me at the gate.
Thi
--------------------------------------------------------------------------

EXERCISE: 17/11/2021

Dear Veronika,
How are things going in Zurich? I hope everything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team.
About the Mexico sales, we're having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. We're improving soon by preparing more customer meetings then.
About the suppliers, we're starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - we aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. We're trying to find more suppliers.
Overall, we have a great teamwork.
Best regrads,
Alicia
-----------------------------------------------
EXERCISE 19/11/2021

A: Hello, Ngan
B: (Hi, Dao)
A: what do you say? I can't hear you.
B:.....
A: Are you on mute? Try unmuting your microphone.
B: (OK).I'm Sorry. Can you hear me?
A:yes, That's better.
B: The connection isn't very good. Now the screen is frozen. Try turning your video off.
A: (Stop video) Can you hear me?
B:sorry,  Can you repeat that, please?
A: You're breaking up!
B: Hang up! I'll call you back!
A: Yeah
A: Ngan?
B: Hello, Dao
A: Ah, that's much better!
------------------------------------------------
Monday, 22/11/2021
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to provide
5. aren't going to launch
6.is going to have

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3. When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures?
----------------------------------------------------
Exercise 23/11/2021
6.
Angela: Hello, Thi?
A: Yes.
Angela: This is Angela Mulligan, The Assistant Manager at Wallace Hotel Conference Center.
I'm sorry, I was in a meeting when you called earlier today.
A: Hello, Ms Mulligan.
Thank you for calling me back.
I just wanted to talk about next month.
Angela: Yes, of course.
The conference is on the 25th and 26th January.
Now, how many people are going to attend the conference?
A: About 60-65 people are going to attend the conference.
I don't have the exact number, but I will confirm on Friday.
Angela: Thank you.
How many participants are going to stay at the hotel?
A: I don't know how many participants are going to stay at the hotel.
Angela: When you are going to confirm the names and numbers?
A: I promise to confirm this and send the names by Tuesday afternoon.
Angela: What catering you are going to need?
A: People are going to arrive at 9:30 a.m. I want tea and coffee when you arrive and I'm going to have lunch at 1 o'clock.
Angela: What equipment you are going to need in the room?
A: I want projector, screen and audio equipment in the room.
Angela: I understand, bye for now, Ms.Thi.
I look forward to hearing from you
5.
A: Hello, Wallace Hotel, this is Thi speaking. How can I help you?
B: Hello, Can I speak to Angela Mulligan, Assistant Manager?
A: Oh, I'm sorry, she's not available now, she is in the meeting at the moment. Can I take a message?
B: Yes, Can you tell her Thi phoned about the conference next week from 26th -27th November?
A: Yes, certainly
Can you spell your name, please?
B: OK, Thi.Its T H I
A: Thank you. It's about conference next week.
B: Yes.
A: What is your company's name?
B: That is LAZADA
A: Can you repeat that again?
B: It's LAZADa L a Z A d A
A: Can I have your phone number?
B: Of course, It's 0334622985
A: So that it's 0334622985
B: Right.
A: Ok, I'll give her your message.
B: Thank you. Goodbye.
A: Goodbye.
-----------------------
Exercise 24/11/2021
1. like
2. join
3. Would
4. much
5. invitation
6. love
7. very
8. because
9. want
10. invitation
Exercise of page 118

Email

I am writing this email to invite you to have a tour of the company at our new building. Would you like to join us on Thursday next week after our company visit?
After a tour morning, would you like to join us for lunch at a Japanese restaurant on Thursday?
Let me know as soon as possible. I look forward to meeting you next week
Best regard,
Thi
-----------------------------------------
Exercise On Thursday 25/11/2021
2.
1. Julia
2. This morning
3. great
4. lunch
5. doesn't know
6. at the restaurant
3. exhibitors 
the city
the trade fair
the hotel
4.
1. That's an important client for us 
2. She thinks there are some good presentations.
3. She saw a presentation about the impact of technology on our industry.
4. It's comfortable and it's near a park
5. It isn't near the city centre.
6. Maria and Max get a taxi and have dinner in the city centre.
5.
1-c
2-b
3d
4a
SPEAKING:

A: Hello,…

B: Hello, How are you?

A: Very well, thanks.And you?

B: I’m fine.

A: What do you think of the city?

B: It’s very beautiful. Do you like it?

B: Yes, you're right

B: Yes, I think it’s very comfortable and it’s near the airport.

A: That’s right. It’s very convenient.

B: The weather is nice today.

B: Me too.

B: No, I didn’t have time. Was it good?

A: It was very good. The local team won. Football is popular here.

B: That’s  right

B: It’s delicious. Did you enjoy your meal at the hotel?

A: Yes, the food’s very good here.
6.
1-b
2-c
3-a
4-e
5-d
--------------------------------------------
1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means a huge amount / meaningfully related.

2. Analyzed (par.3) means studied/deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition/goal or purpose.

6. Universally (par.8) means by one person / all over the world.

C. Fill in the blanks with the words from B. Be sure to use the correct form of the word.

1. The excellent movie was universally loved by the critics – not a single negative

the voice was heard.

2. This dessert mainly consists of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write

a five-page paper.

5. After  carefully analyzing the data, the scientists presented their results at an

international conference.

6. The police did not appropriately follow procedures, so the suspect was free to leave.
-------------------------------------------------
EXERCISE: 30/11/2021

A: Customer Service, Thi speaking. How can I help you?

B: Good morning. I'm calling from Dell international country.

There's a problem with the computer chairs. You sent the wrong model.

A: I'm sorry to hear that. Can I have your order number, please?

B: Yes, it's HY00634GC

A: That's HY00634GC

I see you ordered fifteen AY35CB.

B: Yes, that's right, but we received fourteen white computer chairs. There are the AY26CW models.

A: I'm very sorry about the mistake.

We'll change those for you.

OK, can I just check your delivery address?

B: Yes, it's our office near Tan Son  airport.

Truong Son, Ward 2, Tan Binh, Ho Chi Minh City

When will you deliver them?

A: It might take three to five days.

B: Oh no!

We need them as soon as possible.

We have a lot of work here.

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don't know.

I'll talk to my manager.

One moment, please.

OK.

I can send them to express delivery.

They'll arrive within two days.

You can return the other computers to the delivery driver.

B: Thank you!

A: Can I help you with anything else?

Customer: No, thank you for your help.

B: You're very welcome.

Goodbye.
------------------------------------
EXERCISE WEDNESDAY 01/12/2021
3.
1. is made
2. are paid
3. are used
4. is grown
5. is designed
6. are sold
4.
1. are made
2. are used
3. is produced
4.are given
5. is delivered
6. is bought
5)
We buy all our coffee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used to produce your coffee. We use quality beans for our specialty coffee. The farmers are paid a guaranteed minimum price for their coffee beans. The beans are delivered to the mill then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.
--------------------------------------------
Monday, December 6^th, 2021.

EXTRA READING: Getting Enough Sleep
Vocabs:
- lecture hall: hội trường, giảng đường
- lecture: bài học
- fill with: lấp đầy với
- professor: giảng viên, giáo sư
- explaining: giải thích
- theory: học thuyết
- nod off: gật đầu, gục đầu
- expert: chuyên gia
- exact: chính xác
- infant: trẻ sơ sinh
- societies: xã hội
- deprivation: tước đoạt, thiếu
- symptom: triệu chứng
- yawning: ngáp
- boredom: chán nản
- probably: có lẽ
- debt: món nợ
- catch up: bắt kịp
- serious: nghiêm trọng
- impair: suy nhược
- disorder: rối loạn

EXTRA READING QUIZ 1
A.
1. Adults need less amount of sleep than teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they haven’t had enough sleep.
5. Drivers with sleeping problems cause thousand of traffic accidents each year.
6. Coffee can't helps people who have sleep problems.
B.
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. caffeine
C.
1. Experts are people with special knowledge or skills.
2. If you sleep for an average of six hours a night, you sleep for more on some nights and less other nights.
3. Deprivation means not having enough of something.
4. Symptoms of an illness are the signs of the illness.
5. A debt is something you must payback.
6. Disorders are illnesses.
D.
1. debt
2. expert
3. average
4. discovers
5. deprivation
6. symptom
---------------------------------------------
Exercise Monday 06/12/2021
1. This model goes faster than others.
2. My phone is bigger than my last one.
3. My new laptop is lighter.
4. The new car is spacious than the old car.
5. The GTi model is more expensive than the standard car.
6. The features are more advanced for other TVs.
7.
1. better
2. worse
3. cheaper
4. bigger
8.
1. newer
2. more powerful
3. faster
4. more comfortable 
5. heavier
6. bigger
7. cheaper
8. smaller
--------------------
1. five
2.sports
3. 1950
4. 2019
5.270 km
6. 170 km
7.1,050 kilos
8. 900 kilos
9. 78,000 
10. 1909
11. 39,000
12. hugely exciting 

Tuesday, 07/12/2021
Exercise 4:
C.
1. London
2. Six
3. Three
4. Professional
5. Interview
6. 10 and 15 percent
7. 399
8. Additional

2. Jones Recruitment has more offices than all recruitment.

3. Jones Recruitment advertises temporary roles.

4. The standard service at All Recruitment includes interviews with candidates.

Exercise 5:
We offer parcels and large heavy items anywhere in the local. There isn’t a fixed fee. For 1kg-5kg parcels, the fee includes:
- For the same day, the cost is £22.
- For the next day, the cost is £10-£20.
- For 2 days, the cost is £3.
- From 3 to 7 days, the cost is £2.
For the daily courier service, we offer contracts with a monthly or annual fee.

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.
---------------------------------------------------
WRITING 08-12-2021

Dear  Hehe,

Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other business travel companies to see who had the best satisfied customers.
Here is a summary of the findings:
Strengths
Travel Care has:
- the most knowledgeable staff
- the friendliest staff
- the best customer service
Areas of improvement
Travel Care has:
- the worst price and discounts
- the worst value for money
Please contact me if you have any questions.
Kind regards,
Thi
Market Researcher.
------------------------------------------
1. have worked
2. haven't had
3. haven't written 
4. have given
5. used
6. have never presented 
1. Have you ever managed a team?
d
2. How many companies you have worked for?
b
3. Have you ever lived in or region another country ?
a
4. Have you worked in an international team before?
f
5. Have ever you written emails in English?
e
6. Where you have traveled for work?

c

---------------------------------------------------------
Writing:
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry and has managed a team. She can speak French very well. She’s very friendly and good  communication skills. She has had three years’ experience in sales and managed a team of twelve staff.
Sam has a business degree. He has worked for industry chemical company in Germany. He has had three years’ experience in sales and managed a team of eight staff. He can speak German well. He knows a lot about our company and good at language skills.
Isaac has worked for paint manufacturer and travelled for work.He knows basic German. He has had five years’ experience in sales and manages a team of twenty staff. He is a good team worker and has a friendly personality.
3.
1. has worked / started
2. was / has had
3. studied have desifned
4. has been  / went
5. have managed/ worked
4.
1. finished/ spent
2.have wtitten / started
3. hhas worked
5.
1- have worked
2.managed
3. motivated
4. trained
5. was
6. have interviewed
7.recruited
8.helped
9. had
10. prepared
11. analysed
12. wrote.

PROFILE:
FULL NAME: JAY PETERS

JOB TITLE: Chemical Engineer

LOCATION: Antwerp, Belgium

Senior Project Manager

Danotex Chemical

Birmingham, UK  
 March 2019

I am responsible for special projects across the UK and Europe. I organise and lead project teams, motivate team members, write reports for senior managers and give presentations.

Project Manager

Cug Engineering Group

UK

May,2017 to Feb 2019

I were responsible for engineering projects in the UK and managed a team of engineers.

Drumford University

From 2015 to 2017

2012-2015
---------------------------------------
Tuesday, December 21^st, 2021.
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying an umbrella.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are around the sea.
3.
A. They're check out of the hotel.
B. They're olding down of the line.
C. They're trying on shoes.
D. They're at the check out line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There is a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the table.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. the scissors are in her hand.
D. She's talking on the phone.
9.
A. THe road is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is working home.
D. The patient is looking for help.

Listening:

1. It’s raining, isn’t it?
A. Yes, he’s running very fast.
B. Yes, you should take an umbrella.
C. Yes, they’re trainning in the gym.

2. When will Mr.Kim return?
A. He should be back this afternoon.
B. Yes, turn left here.
C. Return your books to the library.

3. Why hasn’t the meeting started?
A. They’re waiting for the director to get here.
B. I enjoyed meeting them, too.
C. Thanks, but I never eat meat.

4. Do you come by bus or by subway?
A. By subway, it’s much faster.
B. The waiter will bust the table.
C. Yes, I like the bus.

5. How much does it cost to park here?
A. My car needs new tires.
B. It’s too dark in here.
C. Only five dollars a day.

6. Do you want to play tennis this weekend?
A. Yes, there are ten of us.
B. I can’t. I have to work.
C. No, I didn’t.

7. This is a great restaurant.
A. I’m ready to take a rest now.
B. The waiter is bringing the menus.
C. I like it, too. We should eat there more often.

8. John doesn’t work here anymore, does he?
A. No, thanks. I don’t want anymore.
B. No, I haven’t heard about any new work.
C. No, he retired last year.

9. Where do you keep printer paper?
A. You can sleep in this room.
B. In that closet over there.
C. I’m printing it out now.

10. What time is your dentist appointment?
A. I have a bad toothache.
B. At 2:30.
C. It was a real disappointment.

11. Who did you have dinner with last night?
A. Some friends from work.
B. He’s a lot thinner.
C. It was the delicious meal.

12. Whose computer is that on the desk?
A. I have a computer.
B. Yes, it’s his.
C. It’s Saras.

13. The photocopy machine isn’t working.
A. The photocopy machine is in here.
B. I’ve been working in here for quite of while.
C. We’ll have to call repair person

14. Would you call Dr.Smith’s and cancel my appointment?
A. Suddenly, I’ll call right away.
B. Yes, I can sell those for you.
C. No, this isn’t an doctor office.

15. Who’s responsible for ordering new supplies?
A. Paper pens and envelopes usually.
B. Mr.Brown does that.
C. It was a big suprised.

16. Could you cash this check for me?
A. That was a rash decision.
B. I’m sorry. I don’t have any money.
C. I’ll check it for mistakes.

17. How many notebooks should I get?
A. We’ll need about fifty.
B. I know it’s a good book.
C. Don’t get them wet.

18. Where can I buy some stamps?
A. Stamps are very expensive.
B. You should mail those letters today.
C. There’s a post office on the corner.

19. Where did you buy that suit?
A. The pants are too long.
B. At a store down town.
C. It isn’t an expensive suit.

20. Do you know what time the flight leaves?
A. Yes, I do. 
B. The train leaves at 1 o’clock.

 * Espresso thực ra là một phương pháp pha cà phê có nguồn gốc từ Ý, trong đó một lượng nhỏ nước sôi gần như bị đè dưới áp lực (ép) qua hạt cà phê nghiền.

Omelette: là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.
Scrambled eggs:  là một món ăn được làm từ trứng (thường là trứng gà) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.

ROLE PLAY:
A: Eco Boxes. Kazy speaking. How can I help you?
B: Hello. My name's Ny Gracia. I'm calling from Jupiter Lunch restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's G-R-A-C-I-A. It's pronounced "Gracia".
A: Can I have your CNR?
B: It's 04-25-24-16-03.
A: Thank you. How can I help you?
B: I'd like to order some of your sandwich and burger boxes but I can't see the prices in the online catalogue.
A. I see. Do you have the product reference number?
B: Yes, SAB01 and BBB03. How much are the two boxes ?
A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.
B: What are their colors ?
A: Blue and white.
B: And how much doess delivery cost ?
A: It's 7.00 pounds for all orders under 50 pounds and free of charge over 50 pounds. How many boxes do you need ?
B: 200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow ?
A: Of course, I'll put your order on the system. Wait a second.
    OK. The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.
------------------------------------
Wednesday, November 3^rd, 2021.

Exercise:
1. There aren't any deliveries today.
2 There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

Email:
Dear Sir/Madam,
I am unhappy about my order. I order a green glasses, but you send me a red glasses. Can I return my order and get refund ?
Regard,
Nguyen Ny.
...........................................
Dear Nguyen,
I am so sorry to hear that you have had such a poor experience that you no longer want to work with us.
There are two ways you can return your order. You can go to one of our stores or we collect it.
Please find attached a list of our stores. We can also collect the goods from your home address free of charge. Please click on this link to complete the return form.

Please contact us if you have any questions.
Regard,
Kazy - Customer Service team
------------------------------------

Exercise:
1. f - 2.d - 3.e - 4.a - 5.b - 6.g - 7.h - 8.c
------------------------------------
New vocabulary:
- Canapés:
- platter:
- baguettes:
------------------------------------
Review 2
I.
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order
II.
1. How can I help you ? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number ? - c
4. How many small boxes do you need ? - b
5. How much are the large boxes ? - a
6. How much does delivery cost ? - f
7. Can you deliver by Monday morning ? - e
III.

1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much
IV.
1. c - 2. a - 3. b - 4. c - 5. a - 6. a
V.
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is
VI.
1. many - there (S)
2. many - do (S)
3. do (S)
4. much (C)
5. do (S)
6. much (C)
7. Does (C)
8. Is there (S)
9. can (C)
------------------------------------
Tuesday, November 9^th, 2021.

Rewrite the email

Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, Please follow these instructions:
- remove everything from your desk.
- put all of your things in a box.
- write your name on the box.
- please don't move the box. That job is for the warehouse workers.
- look at the plan attached and find your new workspaces.
On Friday:
- Please arrive at the new office at 8.00 a.m. on Monday morning.
- Don't be late.
- Find you new workspaces in the office plan.
- Don't change desks with other employees, please.
- Put your things on your new desk.
- Please join the lunch party at 12.30 p.m.

We appreciate your cooperation.

Regards,
Beth Lowry
Office Manager
------------------------------------
Wednesday, November 10th, 2021.

To: Anthony
From: nynk21503@st.uel.edu.vn
Subject: A company's performance last year
Wednesday 10 November

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report. 
At the start, we spent €16000 on advertising and this won a lot of new bussiness in North America. We made progress in areas with lots of competition - Japan, South Korea.

However, we weren't growth of export business because sales targets didn't hit in Europe - customers didn't buy new product immedialy.
We built good relationships with new customers in Europe last year, we can increase sales in first six months this year.
We need hire more Sales Reps to sell new products in Europe.

Thank you for reading. Have a good day!

Regards,
Khanh Ny
Office Manager
-------------------------------

Dear Team,

First, a big thank you for all your hard work in the last year. We made good progress. We hit our sales target of 600,000 euros, this grew our UK retail business from two to four shops. Addition, we spent 9,500 euros on advertising and we won nine new customers.
However, unfortunately, we made some mistakes, the online business didn't hit its target because we had problems with the online shop. Well, we didn't grow our export business.
The aims for next year, we need to spend more on advertising, spend money on a new online shop, hire more sales reps to work in Europe so we can hit our export targets. 

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,
Khanh Ny
Office Manager

1- Yes
2- No
3- Yes
4- Yes
5- No
6- No
-------------------------------
Write messagers

Hi Thanh Tai,
I'm sorry, but my flight is delayed by an hour. I'll be late for the date.
Khanh Ny.

Darling,
Did you hear the annoucement? Our train is changed from gate 7 to gate 10. Meet me at the gate.
Khanh Ny.
-------------------------------
Wednesday, November 17^th, 2021

Dear Veronika,

How are things going in Zurich? I hope everything is going well.

I am writing to give an update on work and the team. Since you travelled for work in Zurich, our company had some problems about Mexico sales and suppliers. I have received emails from Liz and Eduardo about it.

First, we had problem with Mexico sales. The meetings with customers in Mexico City were good but we are not hitting our target this month. I had a solution for it. I am preparing the new list. And I will send to Liz before customer meetings. I think we need to make more sales. Do you think about that?

Second, the problem with suppliers. Roger is managing the computer delivery in the Krakow factory, we didn't contact him about new computer. We need sixty computers but he supplies forty computers. Eduardo tried to find twenty more computers for our company.

Overall, all things are good. Don't worry.
I will contact you if have any problems.

Thank you for your reading, have a nice day.

Best regards,
Alicia
-------------------------------
Alicia: A
Veronika: V
A: Hello, Veronika
V: ...
A: What do you say? I can't hear you.
V: ...
A: Are you on mute? Try unmuting your microphone.
V: Oh, I'm sorry. Can you hear me ?
A: Yes, I'm here.
V: OK, good. Now we're talking about planning meeting tomorrow.
A: I have an idea......
------------------------------------
Monday, November 22^nd, 2021

Exercise 5:
1. are going to set
2. isn't going to attend
3. am going to phone
4. are going to have
5. isn't going to launch
6. isn't going to provide
Exercise 6:
a.
1. How big is the exhibition hall going to be?
2. Are we going to provide any freebies?
3. When are we going to set up the stand?
4. Are we going to launch any new products?
5. Why are they going to change brochures?
b.
1-e
2-c
3-a
4-b
5-d
------------------------------------
Tuesday, November 23^rd, 2021

Speaking
A: Hello,Wallace Hotel,this is Thanh Tai speaking. How can I help you?
B: Hello, Can I speak to Angela Mulligan, Assistant Manager?
A: Oh, Im sorry, she's not available now, she is in the metting at the moment. Can I take a message?
B: Yes, Can you tell her Khanh Ny phoned about conference next week from 1^st to 2^nd, December?
A: Can you spell your name, please?
B: OK, Khanh is K-H-A-N-H and Ny is N-Y.
A: Thank you. It's Khanh Ny about conference next week.
B: Yes.
A: What is your company's name?
B: That is Jupiter Cannon.
A: Can you repeat that again?
B: It's Jupiter Cannon, J-U-P-I-T-E-R C-A-N-N-O-N.
A: Can I have your phone number?
B: Of course, It's 240725041603.
A: So that it's 240725041603.
B: Right.
A: Ok, I'll give her your message.
B: Thank you. Good bye.
A: Good bye.

Angela: Hello, are you Khanh Ny?
Ny: Yes.
A: This is Angela Mulligan, the Assistant Manager at Wallace Hotel Conference Center.
I'm sorry, I was in a meeting when you called yesterday.
N: Oh, hello Ms Mulligan.
Thank you for calling me back.
I  want to talk about the conference next week.
A: Yes, of course.
The conference is on the 1^st and 2^nd December.
Now, how many people are going to attend the conference?
N: About 100-150 people are going to attend the conference.
I don't have the exact number, but I will confirm tomorrow.
A: Thank you.
How many guests are going to stay at the hotel?
N: About 50-60
A: Ok, I need a list of participants and guaest staying in hotel names and phone numbers .
N: Of course, I'll send you by email in the evening tomorrow.
A: What catering you are going to need?
N: The conference is going to start at 8:30 a.m. I want tea and coffee at 10 a.m. and have lunch at 1 p.m.
A: What equipment you are going to need in the room?
N: I want projector, screen, audio equipment and wifi in the room.
A: I understand, and anything else ?
N Oh, that's all, I won't forget send you the list.
A: Thank you, good bye and have a nice day.
N: goodbye.
------------------------------------
Wednesday, November 24^th, 2021.
Exercise 5:
1. like
2. join
3.Would
4.love
5. ivitation
6.love
7. very
8. because
9.want
10. invitation

Write a formal email

Dear Mr. ThaTai Nguyen,

My name is Nguyen Ny, Assistant Manager in Jupiter company. I am writing this email to invite you visit our company. Our department is on Nguyen Trai road, Tuy Hoa city, Phu Yen province. We would like to show you about the workspace, euipments and our project cooporation with you.
Are you available at on Thursday, 1st December?

In addition, after the tour in morning, would you like to invite for lunch in the hotel rooftop restaurant near our company at 1 p.m.? 

Let me know as soon as possible. I look forward to receive you reply.

 

Best regards,
Nguyen Ny

------------------------------------
GOOGLE IT!

Vocabs:

- entrepreneur: người thầu khoáng, người phụ trách hãng buôn
- engine: máy động cơ, dụng cụ, phương tiện
- effectively: có hiệu quả, thực tế, thực sự
- efficiently: có hiệu quả, hiệu nghiệm
- relevant: thích đáng, có liên quan
- knowing that: biết là vậy
- dormitory: kí túc xá
- professor: giáo sư, giảng viên đại học
- work on sth/ Ving: dành thời gian để ...
- take long for:
- headquarter: cơ quan đầu não
- appropriately: thích hợp, thích đáng
- furthermore: hơn nữa, vả lại
- common (adj) một cộng đồng, chung, thuộc về
- pool table: bàn bi-a
- roller hockey: khúc côn cầu
- parking lot: bãi đỗ xe
- mathematical (adj) thuộc về toán học, đúng, chính xác
- numeral: số, chữ số (n-adj)
- reflect: phản chiếu, phản xạ, phản ánh, mang lại, làm mất uy tín
- mission: nhiệm vụ
- universally: cho mọi người, mọi nơi, mọi lúc, khắp; phổ biến
- accessible: có thể tới được, sử dụng được

EXTRA READING QUIZ 6
A. 1b - 2a - 3b - 4b - 5a - 6b
B.
1. Relevant means meaningfully related.
2. Analyzed means studied.
3. Consisted of means was contained in.
4. Appropriately means correctly.
5. Mission means goal or purpose.
6. Universally means all over the world.
C.
1. universally
2. consist of
3. mission
4. relevant
5. analyzed
6. appropriately

------------------------------------
Monday, November 29^th, 2021.
Exercise 6B:
1. products
2. cash
3. packaging
4. electric
5. share
6. cars
7. colour
8. recycled

9. rent
10. room
11. food
12. energy
Exercise 7A:
- I think there will use more robots.
- I don’t think there will be more staff.
- There might be reduce use of plastic bottles.

- People will recycle more things.
------------------------------------
Monday, December 6^th, 2021.

EXTRA READING: Getting Enough Sleep

Vocabs:
- lecture hall: hội trường, giảng đường
- lecture: bài học
- fill with: lấp đầy với
- professor: giảng viên, giáo sư
- explaining: giải thích
- theory: học thuyết
- nod off: gật đầu, gục đầu
- expert: chuyên gia
- exact: chính xác
- infant: trẻ sơ sinh
- societies: xã hội
- deprivation: tước đoạt, thiếu
- symptom: triệu chứng
- yawning: ngáp
- boredom: chán nản
- probably: có lẽ
- debt: món nợ
- catch up: bắt kịp
- serious: nghiêm trọng
- impair: suy nhược
- disorder: rối loạn

EXTRA READING QUIZ 1
A.
1. Adults need less amount of sleep than teenagers.
2. Teenagers should probably sleep about nine hours every night.
3. Infants need more sleep than adults.
4. People yawn when they haven’t had enough sleep.
5. Drivers with sleeping problems cause thousand of traffic accidents each year.
6. Coffee can't helps people who have sleep problems.
B.
1. seven
2. sixteen
3. cause
4. impair
5. nod off
6. caffeine
C.
1. Experts are people with special knowledge or skills.
2. If you sleep for an average of six hours a night, you sleep for more on some nights and less other nights.
3. Deprivation means not having enough of something.
4. Symptoms of an illness are the signs of the illness.
5. A debt is something you must pay back.
6. Disorders are illnesses.
D.
1. debt
2. expert
3. average
4. discovers
5. deprivation
6. symptom

Exercise 6:
1. This model goes faster than others.
2. My phone's faster than my last one.
3. My new laptop is lighter.
4. The new car is more spacious than the old car.
5. The GTI model is more expensive than the standard car.
6. The features are more advanced for other TVs.
Exercise 7:
1. better
2. worse
3. cheaper
4. bigger
Exercise 8:
1. newer
2. more powerful
3. faster
4. more comfortable
5. heavier
6. bigger
7. cheaper
8. smaller

Exercise 8:
1. T
2. F
3. F
4. T
5. F
6. F
7. T
8. F

Exercise 10:
1. five
2. sport
3. 1950
4. 2019
5. 270
6. 170
7. 1050
8. 900
9. £78000
10. 1909
11.£,39000
12. exciting

Exercise 4:
C.
1. London

2. Six

3. Three

4. Professional

5. Interview

6. 10 and 15 percent

7. 399

8. Additional

D.

 1. T

2. F

3. T

4. F

5. T

Exercise 5:
We offer parcels and large heavy items anywhere in the local. There isn’t a fixed fee. For 1kg-5kg parcels, the fee includes:
- For the same day, the cost is £22.

- For the next day, the cost is £10-£20.

- For 2 days, the cost is £3.

- From 3 to 7 days, the cost is £2.
For the daily courier service, we offer contracts with a monthly or annual fee..

Please note: there is a cancellation fee on all orders and an additional fee on items over 5kg.
------------------------------------
Thursday, December 9^th, 2021.
Exercise 5:
Dear Totu,

Please find attached the customer satisfaction survey  you asked us to perform.

 We compared Travel Care to two other business travel companies to see who had the best satisfied customers.

Here is a summary of the findings:

Travel Care has:

- the most knowledgeable staff

- the friendliest staff

- the best customer service

Travel Care has:

- the worst price and discounts

- the worst value for money

Please contact me if you have any question.

Kind regards,

Khanh Ny

Market Researcher
------------------------------------
Sunday, December 12^th, 2021.

EXTRA READING 2:
THE WISDOM OF THE WORLD

Vocabs:
- wisdom: trí tuệ
- expressing: bày tỏ
- furnish: cung cấp, trang bị
- emphasizes: nhấn mạnh
- ignorance: sự thiếu hiểu biết
- sweat: mồ hôi
- stumble: vấp
- prevent: phòng
- expression: biểu hiện, thành ngữ
- ditch: mương, cống rãnh
- wiser: khôn ngoan hơn
- even: ngay cả
- arrow: mũi tên
- bundle: gói, bó
- illstrates: minh họa
- indeed: thực sự
- individuals: cá nhân
- hammered:
- lift: nâng lên, thang máy
- pebble: sỏi
- statement: tuyên bố
- cart rattles: chuông đẩy
- gossip: chuyện phiếm
- contain: chứa
- carriage: xe ngựa
- spreads: lây lan

EXTRA READING QUIZ 2

A.
1a - 2b - 3b - 4b - 5c - 6a
B.
1. wisdom
2. success
3. ignores
4. individual
5. denies
6. helping
C.
1. gossiping
2. bundle
3. ignorance
4. emphasizes
5. stumble
6. illustrate
------------------------------------
Monday, December 13^th, 2021.

Exercise:
1. organised
2. good communication skills
3. team worker
4. analytical
5. language skills
6. IT skills
7. motivated
8. hard-working
Exercise 4:
a. 1
b. 6
c. 4
d.1
e. 8
f. 5
g. 7
h. 3
Exercise 7A.B
1. Have you ever managed a team?
-> d. Yes, I have. I manage a team in my current job.
2. How many companies have you worked for?
-> b.
3. Have you ever lived in another country or region?
-> a
4. Have you worked in an international team before?
-> e
5. Have you ever written emails in English ?
->f
6. Where have you travelled for work ?
-> b
Exercise 8:
1. education
2. teacher
3. manage
4. 2
5. 2014-2016
6. 9
7. Germany
8. 3
9. television
10. 8
11. 3
12. hard-working

SKILLS
- communication skills
- IT skills
- team worker
- analytical skills
- language skills
- listening - speaking - writing - reading skills
QUALITIES
- reliable
- funny
- friendly
- organised
- hard-working
- decisive
- patient
- generous
- kind
- helpful
------------------------------------
Wednesday, December 14^th, 2021.

Writing:
Vicki has a degree in chemistry. She has worked in for pharmaceutical industry. She has had three years’ experience in sales and managed a team of twelve staff. She can speak French. She’s very friendly and good at communication skills.
Sam has a business degree. He has worked for industry chemical company. He has had three years’ experience in sales and managed a team of eight staff. He can speak German well. He knows a lot about our company and good at language skills.
Isaac has worked for paint manufacturer and travelled for work. He has had five years’ experience in sales and manages a team of twenty staff. He is a good team worker and has a friendly personality. He knows basic German.


1. have worked

2. have managed

3. motivated

4. have trained

5. were

6. interviewed

7. recruited

8. helped

9. had

10. prepared

11. analysed

12. wrote

 ------------------------------------
Thursday, December 16^th, 2021.


Kazy Nguyen
Sales Director
Paris, France

Organised, motivated and decisive. I have worked in many large brands in diffirent countries. I am friendly, a team worker, good communication skills, negotiation skills and good language skills.

I have designed stand on websites, managed sales team for companies. I have persuaded important clients sucessfully for companies. I have had many ideas for sales, new clothings, and so on./etc. 

Experience:

Tara Jarmon
Sales Director
Paris, France
Mar 2025 – present date

I have managed two sales teams across many countries such as: America, Germany, Japan, etc. I worked on projects with other companies' departments.

Comptoir des Contonniers
Paris, France
Sales Manager
May 2023 – Feb 2025

I have managed a sales team to manage a branch in London, England. I have had ideas for fall and winter collections in 2 years.

Education:
BA (Hons) Degree in Paris School of Economics
2021 - 2025
------------------------------------
Tuesday, December 21^st, 2021.
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrellas.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are out of the sea.
3.
A. They're check out of the hotel.
B. They're holding down of the line.
C. They're trying on shoes.
D. They're at the checkout line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There's a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing on her computer.
C. the scissors are in her hand.
D. She's talking on the phone.
9.
A. The rose is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.
------------------------------------
Wednesday, December 22^nd, 2021.

Listening:

1. It’s raining, isn’t it?
A. Yes, he’s running very fast.
B. Yes, you should take an umbrella.
C. Yes, they’re trainning in the gym.

2. When will Mr.Kim return?
A. He should be back this afternoon.
B. Yes, turn left here.
C. Return your books to the library.

3. Why hasn’t the meeting started?
A. They’re waiting for the director to get here.
B. I enjoyed the meeting them, too.
C. Thanks, but I never eat meat.

4. Do you come by bus or by subway?
A. By subway, it’s much faster.
B. The waiter will bust the table.
C. Yes, I like the bus.

5. How much does it cost to park here?
A. My car needs new tires.
B. It’s too dark in here.
C. Only five dollars a day.

6. Do you want to play tennis this weekend?
A. Yes, there are ten of us.
B. I can’t. I have to work.
C. No, I didn’t.

7. This is a great restaurant.
A. I’m ready to take a rest now.
B. The waiter is bringing the menus.
C. I like it, too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A. No, thanks. I don’t want anymore.
B. No, I haven’t heard about any new work.
C. No, he retired last year.

9. Where do you keep printer paper?
A. You can sleep in this room.
B. In that closet over there.
C. I’m printing it out now.

10. What time is your dentist appointment?
A. I have a bad toothache.
B. At 2:30.
C. It was a real disapointment.

11. Who did you have dinner with last night?
A. Some friends from work.
B. He’s a lot thinner.
C. It was the delicious meal.

12. Whose computer is that on the desk?
A. I have a computer.
B. Yes, it’s his.
C. It’s Saras.

13. The photocopy machine isn’t working.
A. The photocopy machine is in here.
B. I’ve been working in here for quite of while.
C. We’ll have to call repair person

14. Would you call Dr.Smith’s and cancel my appointment?
A. Certainly, I’ll call right away.
B. Yes, I can sell those for you.
C. No, this isn’t an doctor office.

15. Who’s responsible for ordering new supplies?
A. Paper pens and envelopes usually.
B. Mr.Brown does that.
C. It was a big suprised.

16. Could you cash this check for me?
A. That was a rash decision.
B. I’m sorry. I don’t have any money.
C. I’ll check it for mistakes.

17. How many notebooks should I get?
A. We’ll need about fifty.
B. I know it’s a good book.
C. Don’t get them wet.

18. Where can I buy some stamps?
A. Stamps are very expensive.
B. You should mail those letters today.
C. There’s a post office on the corner.

19. Where did you buy that suit?
A. The pants are too long.
B. At a store down town.
C. It isn’t an expensive suit.

20. Do you know what time the flight leaves?
A. Yes, I do. 
B. The train leaves at 1 o’clock.

C. At 3:20 form gate 11.
------------------------------------
Sunday, December 26^th, 2021.

EXTRA READING 3
What is intelligence ?
Vocabs:

- underachiever: chưa có gì
- sneak away from: trốn đi
- keyboard: đàn organ
- in demand: nhu cầu
- multiple intelligences: nhiều trí thông minh
- quotient: thương số
- verbal: bằng lời nói
- factor: hệ số
- linguistic intelligence: trí tuệ ngôn ngữ
- pattern: khuôn mẫu
- bodily-kinesthetic: cơ thể - động học
- spatial intelligence: trí tuệ không gian
- interpersonal: giữa các cá nhân
- intrapersonal: nội tâm
- aptitude: năng khiếu
- whether: liệu, liệu rằng
- measure: đo
- desire: khao khát
- underground = secret
- bump: va
-> bump into: va vào ...

QUIZ EXTRA READING:
A. a.8 - b.5 - c.6 - d.5
B. 1c - 2e - 3g - 4a - 5b - 6d - 7f
C. 1. underachiever - underperformer
     2. determined - decided
     3. outstanding - excellent
     4. logical - rational
     5. spatial - in location
     6. aptitude - ability
D. 1. determined
    2. outstanding
    3. underachiever
    4. apatial
    5. aptitude
    6. logical

3. Weakness: Not good in English, afraid to communicate
4. Wish: Giao tiếp như người bản xứ
5. Target VPET Score: 80
Bài tập:
1) What are your working hours ?
2) Does your office have enough workspaces ?
3) Does your office have an area for relaxing ?
4) Do you use the gym ?
5) Where is the kitchen area ?
6) What time do you start work ?
7) When does your day finish ?
8) Does you company have a car park ?

----------------------------------------------------------
Friday, 29th October, 2021
1) Maria
- Sales Manager in Spanish
- Visit clients
- Work with the local sales team
- Have plan meeting.
- Give presentation
- Do research.
- Analyse data
- Write reports.
2) Joise
- Admin Assistant
- Office facilities and other the department.
- Help Sales team in London and team process order.
- Make calls and write a lot of emails.
Exercise:
Name: Ngân
Office: America
Job: organizer
Department: Event
Activities: I work with Event Organizer. Everyday, I make calls, meet clients and come up with idea.
-------------------------
Homework:
Sunday 31/10/2021
1) Which department do you work in ?
2) Do you love your current job?
A. Yes                            B. No
3) Are you satisfied with the company's facilities and policy ?
A. Agree                        B. Disagree
4) Do you usually go to the meetings ?
A. Yes                            B. No
5) What do you think about the meeting room ?
6) How do you get to work?
7) How often do you eat in the canteen ? Do you like it?
8) When do you take your lunch break?
9) What are your working hour ?
10) Do you usually use the company gym ?
A. Yes                           B. No
---------------------------------
Exercise:
Monday 1/11/2021
E4B)
1) a lot of
2) any
3) a lot of
4) any
5) much
6) many
E5)
1) an - some
2) a - some
3) an - a
4) an - a
E6)
1)c : many
2)b: much
3)a: many
4)e: much
5)f: much
-----------------------------
HOMEWORK
Tuesday 2/11/2021
7B)
1) 28
2) 6
3) 5
4) 500
5) 25
6) 8
7) 300
7C)
1) Operations Manager
2) Ireland
3) Chef
4) Local
5) Suppliers
6) Morning
7) Dishes
-------------------------------------------
HOMEWORK:
Thursday 3/11/2021
* Vocab:
1)  CRN = Customer Reference Number: SDT khách hàng
2) Buliding a relationship: xây dựng mối quan hệ
3) scrambled egg: trứng rán
4) stock: cổ phần
5) system: hệ thống
* Speaking 5 (A-B):
1) How can I help you?
- Hello. I'm calling from Travel Office. My name is Ngan Le.
2) Sorry, can you spell your surname for me, please?
- yes, It's L-E, It's pronounced Lê
3) And the name of the office?
- It's Travel Office. That's T-r-a-v-e-l.
4) Thank you,.... Can I have your CRN?
- Yes, of course. It's 0362655072.
5) How can I help you, Ngan?
- I'd like to order some of your Machiato Blacktea.
6) Yes, of course. Do you want to order the medium or the small?
- The medium, please.
7) Do you have the product reference number?
- OK, let me see. Yes, It's here - it's MB415.
8) How much does a cup cost ?
- 35.000 VNĐ
9) How many cups of Machiato blacktea do you order?
- I want to order ten cups of Machiato blacktea.
10) How much does delivery cost ?
- It's free.
11) What time do you want to deliver?
- I'd like to deliver at 3 p.m today.
- Certainly. I'll put your order on the system.
12) How much is that in total?
- Your build total 10 cups of Machiato black tea cost 350.000VNĐ
- Thank you for your order.
Goodbye.
* Exercise:
1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.
----------------------------------
Dear Liudvika Kuliesiene
Thank for your enquiry. There is a discount 20% for orders over 30 pound. There aren't any delivery charges in the EU for oders over 30 pounds. There is charge for orders 30 pounds and under. Standard delivery costs 2.5 pound and express delivery costs 4 pound.
Please contact us if you have any questions.
Regards,
Customer Services
------------------------------------------
1f 2d 3e 4a 5b 6g 7h 8c
------------------------------------------
Review P.88
Bài 1:
1. Deliveries                               2. Order
3. Supplies                                4. Delivered
5. Suppliers                               6. Order
Bài 2A. 
1. How can I help you? 
2. I'd like to order some office desks.
3. Do you have the product reference number?
4. How many small boxes do you need?
5. How much are the large boxes?
6. How much does delivery cost?
7. Can you deliver by Monday morning?
Bài 2B.
A-5 
B-4
C-3
D-1
E-7
F-8
Q-2
Bài 3.
1. Many
2. Much
3. Much
4. Much
5. Many
6. Many
7. Many
8. Much
Bài 4. 
1-c
2-a
3-b
4-c
5-a
6-a
Bài 5.
1. Is there
2. There are
3. Is there
4. Is there
5. There are
6. There is
7. Is There
8. There are
Bài 6A+B
1. Many....there : C
2. Many....do: S
3. Do: s
4. Much: C
5. Do:S
6. Much: C
7. Does: C
8. Is there: S
9.Can: S
--------------------------------------------
10/11/2021
Dear employees,
This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspace for everyone. In preparation for this on Friday, please do the following.
+ remove everything fro your desk.
+ put all of your things in a box.
+ write your name on the box.
+ please don't move the box. That job is for the warehouse workers.
+ look at the plan attcahed and find your new workspace.
+ Thursday: Please arrive at the office by 9.00 a.m  and don't stay in the office after 12.30 p.m
+ Don't come to work on Friday morning.
+ Find your new desk and please don't change it.
+ You can put your office items on your new desk.
+ Please join us for a celebration at 6 p.m.
We appreciate your cooperation. Have a great weekend.
Regards,
Ngan
-----------------------------------------------
11/11/2021
Dear Anthony, 

Welcome to the team! Here is a summary of last year’s sales report.

+ At the start, We spent €16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas where there is a lot of competition – Japan and South Korea. 
+ Unfortunataly, we also had some problems. We didn't hit our sales targets in Europe so we didn't grow the export business because customers didn't buy our new product immediately. 
However, we built some good relationships with new customers in Europe last year, but we can increase sales in the first six months of this year. 
We would like to hire more Sales Representative to sell new products in Europe.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
Thanh Ngan
------------------------------------
11/11/2021
Dear Team, 
First, a big thank you for your hard work in the last year. We made good progress at Envirolite trainers.

 At the start, we hit our sales target of 600,000 to grow our UK retail business from two to four shops. We also spent 9,500 on advertising and we won nine new customers.
 However, we made some mistake. The online business didn't hit its target because we had problems with the online shop so we didn't grow our export business. However, we will spend more on advertising next year and we'll spend some money on a new online shop. We want  to hire more sales reps to work in Europe so we can't hit our export targets.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
Ngan Le

--------------------------------------------------------------
16/11/2021- Tuesday
travel - traveling
visit - visiting
go - going
work - working
get - getting
meet - meeting
stay - staying
plan - planning
book - booking
open - opening
take - taking
--------------------------------------------------------------
Thursday - 18/11/2021
Dear Veronika, 
How are things going in Zurich? I hope everything is going well.
I'm writing to give you an update on work. The customers meeting was good, but we had two problems with the sales team and suppliers. We need to improve it. 
First, we had a problem with Mexico sales. We aren't hitting  out target this month. So I'm preparing for more customer meetings tomorrow.
Sencond, the problem with the suppliers. Roger is managing the computer delivery in Krakow factory, they didn't have enough computer for our and we can't contact him. We need sixty computer but he supplies 40 computers. I'm trying to find twenty more computer.
Best regards,
Veronika.
------------------------------------------------------------
19/11/2021 - Friday -Speaking test:
W: Hello, M !
M: Hi, W !
W: M, hello, Can you hear me? I can't hear you. Are you mute? Try on muting your microphone.
M: Yes, I'm sorry.
W: That's better.
M: The internet connection isn't very good. The screen is frozen. Try turning off your video. 
W: Okay! Can you hear me?
M: Yes, I'm here. Can you repeat that please? You're breaking up. Hang up! I'll call you back.
W: Ok! Hi M!
M: Hello, W!
W: That's much better.
--------------------------------
Bài 2A:
1) Julia
2) this morning
3) great
4) lunch
5) doesn't know
6) conference hall
Bài 3: 
exihibitions, the city, the trade fair, the hotel.
Bài 4: 
1) That’s an important client.
2) She thinks there are some good presentation.
3) The presentation about the impact of teachnology on industry.
4) It's comfortable and it's near park.
5) It isn't near the city centre.
6) They get a taxi and have dinner in the city centre.
Bài 5A: 
1-c; 2-b; 3-d; 4-a
Bài 5B:
heard-hear; were/was-be; went-go; had-have; flew-fly; saw-see
Bài 6A:
1-b; 2-c; 3-a; 4-e; 5-d
-------------------------------------------------

HOMEWORK 29/11/2021:
A- 
1. What is this passage mainly about?

b. How Larry and Sergey created Google.

2. Where did Larry and Sergey first meet?

a. In graduate school

3. What was the first thing Larry and Sergey developed together?

b. A unique search engine called BackRub

4. Which one of those is NOT a place where Larry and Sergey worked?

b. Larry’s parents’ house

5. According to the article, why did Google become one of the most popular search engines?

a. It uses new technology to search through a lot of information.

6. What’s Google’s mission?

b. To make information on the Internet easy to use.

B. Find the words in bold in the text. Circle the word or phrase that has the closest meaning.

1. Relevant (par.3) means huge amount / meaningfully related.

2. Analyzed (par.3) means studied / deleted.

3. Consisted of (par.4) means was made up of / was contained in.

4. Appropriately (par.6) means strangely / correctly.

5. Mission (par.8) means tradition / goal or purpose.

6. Universally (par.8) means by one person / all over the world.

1. The excellent movie was universally loved by the critics – not a single negative voice was heard.

2. This dessert mainly consist of sugar, apples, and cream.

3. NASA’s mission is to advance human exploration, use, and development of space.

4. For the final project, students must search a topic relevant to the course and write a five-page paper.

5. After  carefully analyzed  the data, the scientists presented their results at an international conference.

6. The police did not appropriately  follow procedures, so the suspect was free to leave.

-------------------------------------------
30/11/2021
Speaker 1: Leona
1. products
2. cash
3. packaging
Speaker 2: Steve
4. electric
5. share
6. cars
Speaker 3: Kate
7. colour
8. recycled

9. rent
Speaker 4: Lisa
10. room
11. food
12. energy
7A. 
1. I think there will be a fresh enviroment.
2. There might have a lot of electric cars.
3. I don't think there will have bad person.
4. People will recycle more things if we can.
-----------------------------------------
Bài 3:
1. is made
2. are paid
3. are used
4. are grown 
5. is designed
6. are sold
Bài 4: 
1. are made
2. is used
3. 
------------------------------------------------
We buy all our coffee direct from farmers in Colombia. We visit farms every year. No dangerous chemicals are used for produce your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans are delivered to mill and then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.
-------------------------------------
Homework 6/12/2021

Adults need seven to eight hours a night is generally enough, although the exact amount is different for each person.

Teenagers should probably sleep about nine hours of sleep a night.

Infants need about 16 hours a day, are the only age group that needs more sleep than teenagers.

People yawn when they haven’t had enough sleep.

Drivers with sleeping problems cause by sleep deprived people.

Coffee  cannot help people who are sleep deprived.

Sixteen        impair               cause                caffeine              seven                          nod off        

Every day, adults should get at least (1)  seven  hours of sleep while infants need around (2) sixteen hours of sleep. Sleep disorders can (3) cause    serious problems. Not sleeping enough can (4) impair  your ability to make decisions. People who (5) nod off while they are driving might have a traffic accident. (6) Cafeine cannot solve sleep problems.

1. Experts (par. 2) are people with special knowledge or skills / who are not paid for their work.

2. If you sleep for an average (par. 3) of six hours a night, you sleep for exactly six hours every night /

more on some nights and less other nights.

3. Deprivation (par. 4) means having enough of something / not having enough of something.

4. Symptoms (par. 4) of an illness are the signs / causes of the illness.

5. A debt (par. 5) is something you must pay back / a special advantage.

6. Disorders (par. 6) are illnesses / accidents.

1. Sandy took out many loans for medical school, so it will take him a long time to pay off his dept.

2. I want the advice of an experts, so I hired the best lawyer in town.

3. The average  temperature in San Francisco during the summer is 17 degrees.

4. That medical practice takes care of people with eating disorders

5. Food deprivation is a big problem in many African countries.

6. Common symptoms of the flu include fever, sore throat, and pain.
----------------------------------------
Bài 6: 
1) This model goes faster than orthers.
2) My phone's bigger than my last one.
3) My new laptop is lighter.
4) The new car is more spacious than the old car.
5) The GTI model is more expensive than the standard car.
6) The features are more advanced than for orther TVs.
Bài 7: 
1) better
2) worse
3) cheaper
4) bigger
Bài 8:
1) newer
2) more powerful
3) faster
4) more comfortable
5) heavier
6) bigger
7) cheaper
8) smaller
------------------------------------
We offer parcels and large  heavyitems everywhere in the local. We charge a fixed fee. Our fixed fee with 1-5 kilos is 22 pounds. The fixed fee includes collection and recorded delivery. We charge 10-20 pounds for the next day. Another, we charge from 3 pounds for 2 days delivery and from 2 pounds for 3-7 days delivery. We also offer daily courier service contracts with the monthly or yearly fee. There is a cancellation fee on all orders and an additional fee on items over 5kg.
--------------------------------
Dear ............,

Please find attached the customer satisfaction servey you asked us to complete.

 We compared Travel Care to two other business travel companies to see who had the best satisfied customers.

Here is a summary of the findings:

Strengths

Travel Care has:

- the most knowledgeable staff

- the friendliest staff

- the best customer service

Areas of improvement

Travel Care has:
- the most expensive price
- the lowest discounts
- the worst value for money

Please contact me if you have any question.

Kind regards,

Thanh Ngan

Market Researcher
----------------------------
Vocabs:
- wisdom: trí tuệ.
- furnish: cung cấp, trang bị
- emphasizes: nhấn mạnh
- ignorance: sự thiếu hiểu biết
- sweat: mồ hôi
- stumble: vấp
- prevent: phòng
- expression: biểu hiện, thành ngữ
- ditch: mương, cống rãnh
- wiser: khôn ngoan hơn
- even: ngay cả
- arrow: mũi tên
- bundle: gói, bó
- illstrates: minh họa
- indeed: thực sự
- individuals: cá nhân
- lift: nâng lên, thang máy
- pebble: sỏi
- statement: tuyên bố
- cart rattles: chuông đẩy
- gossip: chuyện phiếm
- carriage: xe ngựa
- spreads: lây lan

EXTRA READING QUIZ 2

A.
1.a
2.b
3.b
4.b
5.c
6.a
B.
1. wisdom
2. success
3. ignores
4. individual
5. denies
6. helping
C.
1. gossiping
2. bundle
3. ignorance
4. emphasizes
5. stumble
6. illustrate
----------------------------------
FULL NAME: Le Thi Thanh Ngan

JOB TITLE: Tour Guide

LOCATION: New York, USA

 

SKILLS SUMMARY: 

Organised, motivated and decisive. I have worked for a big travel agency.  I’m friendly, reliable, excellent project management skills, travel sknowledge, good language skills and communication skills.

 

EXPERIENCE:

Tour Guide

BOOKING HOLDINGS

New York, USA

Sep 2021 – present day

I have worked with clients to plan memorable trips and excursions, maintained meticulous documentation for all customers, resulting in well-organixed trips and planned trips for individuals, small groups, and large groups with more than  50 people.

Tourism marketing staff
BCD TRAVEL

NewYork, USA

Jan 2018 – Sep 2021

I worked for BCD Travel for three years. I managed two teams to research the tourism market and understanding customer needs.  

EDUCATION

2015-2018: Graduated Bachelor of Tourism and Hotel Management, USA.
-----------------------
1.
A. They're trying to sleep.
B. They're crossing the street.
C. They're buying umbrellas.
D. They're talking on the train.
2.
A. The boats are at the dock.
B. The waiter is very calm.
C. The boots are wet and muddy.
D. The ships are out of the sea.
3.
A. They're check out of the hotel.
B. They're holding down of the line.
C. They're trying on shoes.
D. They're at the checkout line.
4.
A. A picture is hanging on the wall.
B. The basket is empty.
C. There's a pitcher on the table.
D. The bread is on the plate.
5.
A. He's walking toward the audience.
B. He's wearing this glasses.
C. He's pointing at the chart.
D. He's standing behind the podium.
6.
A. There are bottles on the table.
B. The computer is closed.
C. There are three pictures on the wall.
D. The clock is on the table.
7.
A. The passengers are getting on the plane.
B. The plane is ready to leave.
C. They're loading the plane.
D. THey're walking in the rain.
8.
A. The pens are to the right of the computer.
B. She's writing her computer.
C. The scissors are in her hand.
D. She's talking on the phone.
9.
A. The rose is quite large.
B. The tables are in row.
C. They're facing the screen.
D. The tables are empty.
10.
A. The farmer is working hard.
B. The doctor is working home.
C. The pharmacist is talking on the phone.
D. The patient is looking for help.

Câu 1: It’s raining, isn’t it?

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re trainning in the gym.

Câu 2: When will Mr.Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your books to the library.

Câu 3: Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoyed the meeting them, too.

C.    Thanks, but I never eat meat.

Câu 4: Do you come by bus or by subway?

A.    By subway, it’s much faster.

B.    The waiter will bust the table.

C.    Yes, I like a bus.

Câu 5: How much does it cost the park here?

A.    My car needs new tires.

B.    It’s too dark in here.

C.    Only five dollars a day.

Câu 6: Do you want to play tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

Câu 7: This is a great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing the menus.

C.    I like it, too. We should eat here more often.

Câu 8: John doesn’t work here anymore, does he?

A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

Câu 9: Where do you keep printer paper?

A.    You can sleep in this room.

B.    In that closet over there.

C.    I’m printing it out now.

Câu 10: What time is your dentist apointment?

A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disapointment.

Câu 11: Who did you have dinner with last night?

A.    Some friends from work.

B.    He’s a lot thinner.

C.    It was the delicous meal.

Câu 12: Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s his.

C.    It’s Saras.

Câu 13: The photocopy machine isn’t working.

A.    The photocopy machine is in here.

B.    I’ve been working in here for quite of while.

C.    Will have to call repair person?

Câu 14: Would you call Dr.Smith’s and cancel my appointment?

A.    Suddenly, I’ll call right away.

B.    Yes, I can sell those for you.

C.    No, this isn’t an doctor office.

Câu 15: Whose responsible for ordering new supplies?

A.    Paper pens and envelopes usually.

B.    Mr.Brown does that.

C.    It was a big suprise.

Câu 16: Could you cash this check for me?

A.    That was a rash decision.

B.    I’m sorry. I don’t have any money.

C.    I’ll check it for mistakes.

Câu 17: How many notebooks should I get?

A.    We need about fifty.

B.    I know it’s a good book.

C.    Don’t get them wet.

Câu 18: Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail those letters today.

C.    There’s a post office on the corner.

Câu 19: Where did you buy that suit?

A.    The pants are too long.

B.    At a store down town.

C.    It isn’t an expensive suit.

Câu 20: Do you know what time the flight leaves?

A.    Yes, I do. 

B.    The train leaves at 1 o’clock.

C.    At 3:20 form gate 11.

4. Wish: Improve my writing, speaking, listening skills

5. Target VPET Score: 60 -70

-------------------------------------------------------

3. Put the words...
1. What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work?
7. When does your day finish?
8. Does your company have a car park?

 ------------------------------------------------------- 
Friday, 29th October,2021
Exercise 1:
1. Maria - the sales department
- visit clients, work with local sales team, give presentation.
2. Josie - the admin assistant
- help the team process orders, make calls and write a lot of email for the team.

 Exercise 2:
- Name: Huỳnh Thiên .
- Office: Vietnam.
- Job: Lawer.
- Department: Civil law
- Activities: meet clients, advise, make calls, write email.

-------------------------------------------------------
SURVEY:
1. Do you have enough workspace? 
A. Yes.              B. No.
2. How many hours do you spend in meetings?
A. 1-2 hours.     B. 2-5 hours.     C. More than 5 hours.
3. How many meeting rooms does your office have?
____________ meeting rooms.
4. Do you like the food in the canteen?
A. Yes.              B. No.
5. Does your office have the Available computers/IT?
A. Yes.              B. No.
6. How often do you use the lift?
A. Never.        B. Sometimes.        C. Often. 
D. Usually.      E. Always.   
7. Do you have a problem with noise in your work area?
A. Yes.                B. Sometimes.                    C. No.
8. Does your office have gym facilities?
A. Yes.              B. No.
9. Do you have any problems with other facilities?
A. Yes.              B. Sometimes.            C. No.

 ------------------------------------------------------- 

4B
1. a lot of
2. any
3. much
4. much
5. much
6. many

1. an/some
2. a/some
3. a/some
4. some/some
6.
1. many - c
2. much - b
3. many - a
4. much - e
5. much - f
6. many - d

1.What are your working hours?
2. Does your office have enough workspaces?
3. Does your office have an area for relaxing?
4. Do you use the gym?
5. Where is the kitchen area?
6. What time do you start work ?
7. When does your day finish?
8. Does your company have a car park?

*FRIDAY 29/10/2021
1.-maria - sale manager from spanish
+visit clients
+ work with the local sales teams
+ pla the meeting
+ give presentation
+do research
+ analyse data
 +write reports
- josie - admin assistant
+ work in office facilities
+ help sales team
+ process orders
+ make call
+ write emails
2.
Name:Trần Thành Phát
Office: America
Job:Manager
department: sale
Activities: -propose plans,performance testing,check email
go to meetings

*Sunday 31/10/2021
 1/How about use timekeeper for attendance in school ?
2/How about use card swipe machine for pay food,drink in the canteen
3/How many computers in the computer room?
4/How about install wifi in classrooms for students to use?
5/Is the school's network strong?
-Yes       -No
6/How many people can the school computer let in ?
7/It is possible to build a swimming pool at school?
-Yes       -No
8/ How about put ATMs in the school ?

*Monday 1/11/2021
B/1.many
2.any
3.a lot of
4. a lot ò
5.any
6.many
C/
1.a,some
2.some,some
3.a,a
4.an,a
5/
1.many-c
2.much-b
3.many-d
4.much-e
5.much-f
6.many-a

Wednesday 3/11/2021
OMELETE : là một món ăn được làm từ trứng đánh lên rán bằng bơ hoặc dầu ăn trên chảo rán.
SCRAMBLED EGG: là một món ăn được làm từ trứng (thường là trứng gà) được khuấy hoặc đánh với nhau trong chảo và được làm nóng nhẹ, thường có muối, bơ và đôi khi các thành phần khác.
CAPPUCCINO: pha chế từ sữa nóng, sữa sũi bọt và Espresso với lượng nước gấp đôi.
LATTE:làm từ nguyên liệu chính là sữa và Espresso , trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
ESPRESSO: coffee chảy giọt nguyên chất
AMERICANO : Espresso pha loãng
FLAT WHITE : là một loại cà phê được tạo ra bởi sự kết hợp hài hoà giữa cà phê espresso và steamed milk  Điều làm nên sức hấp dẫn và sự khác biệt của nó chính là lớp bọt rất mỏng ở phía trên.

A: Eco Boxes. ......... speaking. How can I help you?
B: Hello. My name's ........... I'm calling from Super Sun sushi restaurant.
A: Sorry. Can you spell your surname for me, please?
B: Ok, it's ......... It's pronounced .........
A: Can I have your CNR?
B: It's 1321002803
A: Thank you. How can I help you?
B: I'd like to order some of your new boxes but I can't see the prices in the online catalogue.
A. I see. Do you have the product reference number?
B: Yes, SUB01 and SUB02. How much are the two boxes ?
A: The SUB01 costs 5 pounds for 25 boxs. And the SUB02 costs 6 pounds for 20 box
B: What are their colors ?
A: black and white.
B: And how much doess delivery cost ?
A: It's free delivery for orders overs 100 pounds. How many boxes do you need ?
B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes. Can you deliver tomorrow ?
A: I'm very sorry,we can't we don't have any white boxes in stock.But we can send the all of them by friday
    OK. The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, it's ok. Thank you for your help. Goodbye.
A: Thanks for your order. Have a nice a day. Goodbye.

2.
A: Eco Boxes,     speaking. How can I help you?
B: Hello, my name is     . I'm calling from Jupiter Lunch restaurant.
A: Sorry. Can you spell your surname for me, please? 
B: Yes, it's         . It's pronounced "            ".
A: Thank you. Can I have your CRN?
B: Yes, it's 001232803.
A: Thank you. How can I help you?
B: B: I'd like to order some of your sandwich and burger  boxes but i can't see the prices in the online catalogue.
A: I see. Do you have the product reference numbers?

B: Yes. SAB01 and BBB03. How much are the two boxes?
A: The SAB01 costs 4 pounds for each box, 17.50 pounds for 100 boxes. And the BBB03 costs 6 pounds for each box, 22.50 for 100 boxes.
B: What are their colors? 
A: Blue and White
B: And how much does delivery cost?
A: It's 7.00 pounds for all orders under 50 punds and free of charge over 50 pounds. How many boxes do you need?
B:  200 of the white SAB01 boxes and 200 of the white BBB03 boxes. Can you deliver tomorrow?
A: Of course, I'll put your  order on the system. Wait the second. OK The total cost is 80.00 pounds. Delivery is free for your order. Can I help you anything else?
B: No, It's ok. Thanks for your help. Goodbye.
A: Thanks for your order. Have a nice day. Goodbye.

1. There aren't any deliveries today.
2. There isn't any a meeting room in the morning.
3. There isn't any a new computer equipment.
4.  There aren't any visitors in the reception.

-From Custom Services
-To Luvika Kuliesiene
Dear Luvika Kuliesiene
Thank you your enquiry. There is a discount for a large order over £100. There aren't any delivery charges for orders over £90. There's a charge for orders £50 and under. Standard delivery costs £3 and express delivery costs £5.
Please contact us if you have any questions.
Regards.

FRIDAY 5/11/2021
- Light buffet:
- Canapés:
- desserts:
- arrange:
- platters: 
- vegetarian:
>Sunday, November 7,2021
Review 2

1) 1.deliveries             2.order               3.supplies 
    4.deliveried            5.suppliers         6.order

2) 1-d. How can I have you?
    2-g. I'd like to order some office desks.
    3-c. Do you have the product reference number?
    4-b. How many small boxes do you need?
    5-a. How much are the large boxes?
    6-f. How much does delivery cost?
    7-e. Can you delivery by Monday morning?

3) 1.many       2.much       3.much       4.much
    5.many       6.many        7.many       8.much

4) 1-a      2-a    3-b       4-a       5-a       6-a

5) 1. Is there        2. There are     3. Is there      4. Is there
    5. There are     6. There is        7. Are there    8. There is

6) 1. many/there-S        2. many/do-S        3. do-S
    4. much-C                 5. do-S                  6. much-C
    7. Does-C                  8. Is there-S          9. can-C
Wednesday, 10/11/2021

Dear emloyees ,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• Remove everything from your desk.

• Put all of your things in a box.

• Write your name on the box.

• Please don’t move the box. That job is for the warehouse workers.

•Look at the plan attached and find your new workspace

Please arrive at the new office at 8.00 a.m on Monday morning.
•Don't be late.
•Find your new workspace on the office plan.
•Don't change desks with other employees, please.
•Put your things on your new desk.

* Please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a nice day

Regards,

Beth Lowry

Office Manage

11/11/2021
Dear Team,

First, a big thank you for all your hard work in the last year. We made good progress at SalesGroup.
+ At the start, We spent €16,000 on advertising and we won a lot of new business in North America. We also made some progress in areas where there is a lot of competition – Japan and South Korea.
+ Unfortunataly, we also had some problems. We didn't hit our sales targets in Europe so we didn't grow the export business because customers didn't buy our new product immediately.
However, we built some good relationships with new customers in Europe last year, but we can increase sales in the first six months of this year.
We would like to hire more Sales Representative to sell new products in Europe.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards,
phát

11-11-2021
1.yes
2.no
3.yes
4.yes
5.no
6.no
Write email
Dear Team,
First,a big thank you for hard in last year,we had hit our sales target of €600,000-grew our UK retail business from two to four shop and spent €9,500 on advertising - won nine new customers.It was great.Once again thanks for all for the hard work in last year.
But we also had a challenges in the last year.We made some mistakes.It's online business didn't hit its target because we had problems with the online shop.It made we didn't grow out export business.Don't worry abot this problems.We will correct mistakes in next year.
And the last,it's aims for next year.The first,we will spend more on advertising next year.The second,we must spend money on a new online shop.And the third,we will hire more sales reps to work in Europe so we can hit our export targets.
Overall, it was a good year. Well done everyone. I look forward to next year.
Regards.

17/11/2021
Dear Veronika,
How are things going in Zurich? I hope everything is going well in Zurich. At the moment, i'm writing to give you an update on work and the team.
About the Mexico sales, Liz's team having a customer meeting which is good in Mexico City. But we aren't hiting our targets this month. Liz's team need to make more sales.Liz's preparing for more customers meetings.
About the suppliers, Eduardo's starting work in the Krakow factory. Right now, Roger is managing the computer delivery. It's going well - they aren't having any problems. But Eduardo has a problem with a supplier of new computers for Mexico City. The supplier isn't answering his phone. they're trying to call supplier or find more suppliers.
Overall, we have a great teamwork.
Best regrads,
Alicia

Friday 19/11/2021
A: Hello,.............
B:Hi,..............
A: Hello? Hello? I can't hear you. Try unmuting your microphone.
B: Oh sorry. Can you hear me now?
A:Yes, no problem.
B:........ The connection isn't very good. The screen is frozen. Try turning your video off.
A: Can you hear me?
B: Sorry, Can you repeat that, please?
  .............., You're breaking up. Hang up and I'll call you back.
A: OK.
    Hello..........
B: Yes. Hi..........It's OK, right?
A: OK. That much better.

Monday22/11/2021
5 1. are going to set
2. isn't going to attend
3.am going top have
4.are going to phone
5. aren't going to provide
6. isn't going to launch
6A 1.How is the exhibition hall going to be big ?
2. Are we  going to provide any freebies
3.When are we going to set up the stand?
4.Are we going to lauch any new preducts ?
5. Why are they going to change the brochures

Speaking
A: Hello ....
B: Yes
A: This is Angela Mulligan, the Assistant Manager at the Wallace Hotel Conference centre. I'm sorry, I was on holiday when you called earlier yesterday.
B: Hello, Ms Mulligan. Thank you for calling me back. I just wanted to talk about next month
A: Yes, of course. The conference on 27th and 28th May. Now, how many participants are going to be?
B: About 60-65 people.
A: And how many guests are going to stay at the hotel on the night of 26th and 27th May?
B: I'm sorry. I don't have the exact number but I'll confirm on Tuesday.
A: Thank you. Can you send me the list of participants and the names of the hotel guests on Tuesday?
B: Certainly. I'll send all the details by email on Tuesday afternoon.
A: Thank you
B: Thank you! And I won't forget to send the list of the names and final number on Tuesday afternoon.
A: Bye for now, ...... I look forward to hearing from you. Have a nice day!

I would like to invite you to have a tour of our new building  my company on 2p.m Thursday.
I also would like to invite you for dinner at the Hai Lua restaurant in town after the tour.

We look forward to meeting you.

Best regards,

3.
1. is made
2. are paid
3. are used
4. are grown
5. is designed
6. are sold
4.
1. are made
2. are used
3. is produced
4.are given
5. is delivered
6. is bought

5)
We buy all our coffee direct from farmers in Colombia.
We visit farms every year.
No dangerous chemicals are used to produce your coffee.
We use quality beans for our specialty coffee.
The farmers are paid a guaranteed minimum price for their coffee beans.
The beans are delivered to the mill then they are shipped to our headquarters.
We roast and pack the beans here.
We only sell our fresh coffee directly for you.

Bài 6: 
1) This model goes faster than orthers.
2) My phone's bigger than my last one.
3) My new laptop is lighter.
4) The new car is more spacious than the old car.
5) The GTI model is more expensive than the standard car.
6) The features are more advanced than for orther TVs.
Bài 7: 
1) better
2) worst
3) cheaper
4) bigger
Bài 8:
1) newer
2) more powerful
3) faster
4) more comfortable
5) heavier
6) bigger
7) cheaper
8) smaller

3A
the fee: the fixed fee,the fee includes,
3B
1 charge fee
2 Fixed fee
3 monthly fee
4 addtional fee
5 cancellation fee
6 the fee includes
7administration fee
8booking fee

Dear Mina,
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to 2 other business travel agents to see who had the friendliest staffs and the best customer service.
Here is a summary of the findings:
Strengths
Travel Care has:
    The most knowledgeable staff.
    The friendliest staff.
    The best customer service.
Area for improvement
Travel Care has:
    The highest price.
    The lowest discount.
    The worst value for money.
If you have any questions, please let me know.


Gucci was founded by Guccio Gucci. Guccio Gucci decided to open its own brand in his hometown of Florence.Gucci's headquarters is in Florence, Italy.In 2019, Gucci operated 487 stores with 17,157 employees.My designs never go out of style. We stand out in the high society fashion world and their designs are extremely attractive.We have recruited the best artisans to design their products. Products are manufactured using high quality raw materials and using manufacturing methods that are in line with what our customers want. 

3. 1 has worked,started
     2.was,had
     3.studied,designed
     4.has been,went
     5. managed,worked

FULL NAME: Tran Thanh Phat
JOB TITLE: CEO
LOCATION: New York,USA
Team worker,analytical and calm essential for the CEO of the industry. I have worked on international business projects.I'm a team worker and have excellent IT, problem-solving and communication skills.
EXPERIENCE
Senior Project Manager 
used to be a CEO of ACE company
And in February 2010 I was honored to manage all projects about the US and France. The organization, the leader, and I and the team members succeeded in negotiating and signing all the projects that.
Project Manager
French and American perfume project
January 2010 to May 2011
I am responsible for the quality and schedule of the project and manage the team
EDUCATION:
Master's in CEO
of harvard university
2014-2016

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new workspaces for everyone. In preparation for this on Friday, please follow these instructions:

• remove everything from your desk.

• put all of your things in a box.

• write your name on the box.

• please don’t move the box. That job is for the warehouse workers.

• look at the plan attached and find your new workspace.

• please arrive at the new offi  ce at 8.00 a.m. on Monday morning.

• don’t be late.

• find your new workspace on the office plan.

• don’t change desks with other employees, please.

• put your things on your new desk.

• please join the lunch party at 12.30 p.m.

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry

Office Manager.


______________
10/11/2021


Dear Anthony, 

Welcome to the team! Here is a summary of last year’s sales report.

At the start, we spent €16,000 on advertising. This gave us to win a lot of new business in North America and make progress in areas with lots of competition – Japan, South Korea.

However, we haven't grown our export business. Because our sales targets didn't hit in Europe and customers 

didn’t buy new product immediately. But we have had good relationships built with new customers in Europe last year. We can increase it. Therefore, we need to hire more Sales Reps to sell new products in Europe.

Overall, it was a great year.
 
Regards,
Như Thảo.




--------------------
11/11/2021


Dear Ann, 
 

Welcome to the team! Here is a summary of last year’s sales report.
 

First, a big thank you for all your hard work in the last year. We hit our target of  600,000 and grew our UK retail business from two to four shops . Luckily, we spent €9,5000 on advertising and won nice new customers.
 
 However, we made some mistakes. Online business didn’t hit its  target because we had problems with the online shop. We didn't grown our export business. So we want to make progress there next year. We also spent more on advertising and spend money on a new online shop. We also need to hire more sales reps to work in Europe so we can hit our export targets .

 

Overall, it was a great year. Well done everyone! I look forward to next year.
 Regards,
 Như Thảo.

1. Hit sales target                                 yes

2. hit online sales target                       no

3. Grow UK retail business                   yes

4. Advertise to win more customers    yes

5. Create a good online shop                no

6. Grow export business                      no  

___________
16/11/2021


A.
Hi Emi,
I'm in the airport. My flight to Rome is delayed about one hour. I'm sorry,but I'll be late for the presentation. I'll call you when I arrive.
Thảo.

B.
Hi Elan,
Did you hear the announcement? Our gate is changed. The flight GA2424 to Abu Dhabi is now departing from gate 10 not from gate 7. I'll see you there!
Thảo.
____________
17/11/2021
Dear Veronika,
I hope everything is going well in Zurich.
I'm writing to give you an update on my work and my team. At the moment, we are planning our talk for the sales meeting tomorrow.
Eduardo is writing a report for our new products and Liz is repairing the new price list but she isn't finalising it today because she needs more information from our supplier.
Our meeting with customers in Mexico city was good, but we aren't hitting our targets this month. So, we need to make more sales.
Alex's team are having problem with some missing data from some markets. I'm dealing with the paperwork next week's job in Bremen about that. We need some information of new products from the supplier, but we're expecting it soon.
Best regards,
Alicia. 

 ...............
19/11/2021
A:  Hello
B:  Hello
A:  I can't hear you. Try unmuting your microphone.
B:  Oh, sorry.
A:  That's better. I can hear you now.
B:  Oh no! The connection isn't very good. Now the screen is frozen! Try turning your video off.
A:  Can you hear me?
B:  Can you repeat that, please?
A:  You're breaking up!
B:  Hang up! I'll call you back!
A:  OK.
B:  Hello
A:  Ah, that's much better!
----------------
Excecise 5
1. are going to set
2. isn't going to attend
3. am going to phone
4.are't going to have
5. aren't going to launch
6.is going to provide

Excersise 6
1. How big is the exhibition hall going to be?
2.Are we going t provide any freebies?
3.When are we going to set up the stand?
4.Are we going to launch any new products?
5.Why are they going to change the brochures? 


============
1. like
2. join
3.Would
4.much
5.invitation
6.love
7. very
8. because
9.want
10.invitation


--------------------------------
Bài 2A:
1) Julia
2) this morning
3) great
4) lunch
5) doesn't know
6) conference hall
Bài 3: 
exihibitions, the city, the trade fair, the hotel.
Bài 4: 
1) That’s an important client.
2) She thinks there are some good presentation.
3) The presentation about the impact of teachnology on industry.
4) It's comfortable and it's near park.
5) It isn't near the city centre.
6) They get a taxi and have dinner in the city centre.
Bài 5A: 
1-c; 2-b; 3-d; 4-a
Bài 5B:
heard-hear; were/was-be; went-go; had-have; flew-fly; saw-see
Bài 6A:
1-b; 2-c; 3-a; 4-e; 5-d
-----------------------------
6) B
1. Products
2. Cash
3.packaging
4. Electric
5. Share
6. Cars
7. Colour
8. Recycled

9. Rent
10. Room
11. Food
12. Energy
7) A
- I think there will use more robots
- I don’t think there will be more staff
- There might be reduce use of plastic bottles

- People will recycle more things.

-------------------
EXERCISE: 30/11/2021

A: Customer Service, Thao speaking. How can I help you?

B: Good afternoon. I'm calling from BC company.

There's a problem with the computer chairs. You sent the wrong model.

A: I'm sorry to hear that. Can I have your order number, please?

B: Yes, it's HY00634GC

A: That's HY00634GC. I see you ordered fifteen of the AY35CB black computer chair.

B: Yes, that's right, but we received fourteen of the AY26CW white computer chairs

A: I'm very sorry about the mistake.
We'll change those for you. Ok, Can I just check your delivery address?

B: Yes, That's Tan Phu town.
 When will you deliver them?

A: It might take three to four days.

B: Oh no!
We need delivery them tomorrow. We have staff without chairs.

A: I understand this is important for you.

B: Is there anything you can do about it?

A: I don't know. I'll talk to my manager.
One moment, please.
OK.
I can send them to express delivery in special cases.
They'll arrive within tomorrow.
You can return the other computer chairs to the delivery driver.

B: Ok. Thank you!

A: Can I help you with anything else?

B: No, thank you for your help.

A: You're welcome. Goodbye.
=======================
------------------------------------
GOOGLE IT!

Vocabs:

- entrepreneur: người phụ trách hãng buôn
- engine: máy động cơ, dụng cụ, phương tiện
- relevant: thích đáng, có liên quan
- knowing that: biết là vậy
- work on sth/ Ving: dành thời gian để ...
- take long for:
- common (adj) một cộng đồng, chung, thuộc về
- pool table: bàn bi-a
- roller hockey: khúc côn cầu
- mathematical (adj) thuộc về toán học, đúng, chính xác
- reflect: phản chiếu, phản xạ, phản ánh, mang lại, làm mất uy tín
- mission: nhiệm vụ
- universally: cho mọi người, mọi nơi, mọi lúc, khắp; phổ biến
- accessible: có thể tới được, sử dụng được

EXTRA READING QUIZ 6

A. 1b - 2a - 3b - 4b - 5a - 6b

B.
1. Relevant means meaningfully related.
2. Analyzed means studied.
3. Consisted of means was contained in.
4. Appropriately means correctly.
5. Mission means goal or purpose.
6. Universally means all over the world.
C.
1. universally
2. consist of
3. mission
4. relevant
5. analyzed
6. appropriately

=======================

01/12/2021

Exercise
3)
 1.is made
 2.are paid
 3.are used
 4.is grown
 5.is designed
 6.are sold
4)
 1.is made
 2.aren’t done
 3.is produced
 4.are given
 5.is delivered
 6.is bought
5)
We buy all our coffee direct from farmers in Colombia.
We visit farms every year. No dangerous chemicals are used to produce your coffee. We use quality beans for our speciality coffee. The farmers are paid guaranteed minimum price for their coffee beans. The beans is delivered to the mill then they are shipped to our headquarters. We roast and pack the beans here. We only sell our fresh coffee directly for you.

===================================


A: The children's jumpers for the autumn season are really nice, and we’re interested them. Could we talk about price now?

B: Yes, of course. So, how many jumpers do you 

want to order?

A: For this first order, we’d like 100, please.

B: Well, for 100 jumpers, the price is £5.50 per jumpers

A: That’s quite expensive for a new children's clothing company.  Can you give us a lower price? How about 

£4.50 per  jumpers?

B: I’m afraid I can’t agree to that. Because we’re 

an ethical company, we pay a fair price to our 

 suppliers. So, the price is £5.50 on all 

orders under 200.

A: OK, so 100 jumpers, that’s ...  £5.50 in 

total.

 

B: Yes, that’s right.

A:  OK, but could we pay 25 percent when the contract is signed and 75 percent by bank transfer when the order is delivered?

B: I’m sorry, I’m afraid for new clients it’s 50 percent when the contract is signed and 50 percent by bank transfer when the order is delivered?

A: I see....OK. When can you deliver the order?

B: It might be… on 23rd July. Production takes eight to ten weeks.

A: On 23rd July? We’d really like the order sooner. Can you deliver them by the 16th of July?

B: Sorry, that’s not possible. How about the 20th or 21st

of July?

A: The 20th or 21st of July?

B: Yes

A: Hmm. I really wanted them sooner. OK. Is there a discount?

B: How about 5 percent? That’s £2.75.

A: How about 10 percent? £5.30 ? What do 

you think?

B: Well, I’m … OK, I think that’s OK.

A: Great! We’ll pay by bank transfer. Thank you.

---------------

A
 1. Adults need the different amount of sleep as teenagers.
 2. Teenagers should probably sleep about nine hours every night.
 3. Infants need sleeper than adults.
 4. People yawn when they are bored or haven’t had enough sleep..
 5. Drivers with sleeping problems cause a lot of traffic accidents each year.
 6. Coffee cannot help people who have sleep problems.
B
1.seven
2.sixteen 
3.cause
4.impair 
5.nod off
6.caffeine
C
 1.with special knowledge or skills
 2.more on some nights and less other nights
 3.not having enough of something
 4.signs
 5.something you must pay back
 6.illnesses
D
 1.debt
 2.expert
 3.average
 4.disorders
 5.deprivation
 6.symptoms
=====
Dear 
Please find attached the customer satisfaction report you asked us to complete.
We compared Travel Care to two other insurance providers to see who was the most reliable and who had the most satisfied customers.
Strengths
Travel Care has:
- the best staff knowledge
- the best staff friendliness
- the best customer service
Areas of improvement
Travel Care has:
- the worst price and  discounts
- the worst value for money
If you have any questions, please let me know.
Best regards,
Nhu Thao
Market Researcher


-------------------
15/12/2021
3)
1. has worked...started
2. was...has had
3. studied...have designed
4. has been...went
5. have managed...worked

 4)
1. finished...has spent
2. have written...started
3. has worked...produced
4. has organised...helped

5. 
1. have worked
2. have managed
3. motivated
4. have trained
5. was
6. interviewed
7. recruited
8. helped
9. had
10. prepared
11. analysed
12. wrote

------------------

Full name: Jay Peters

Job title: Chemical engineer

Location: Antwerp, Belgium

Experience (current job):
Danotex Chemicals, Birmingham, UK
Senior Project Manager
From March 2019. I am responsible for special projects across the UK and Europe. I organize and lead project teams, motivate team members, write reports for senior managers and give presentations.

Experience (pass positions):
From May 2017 to February 2019. I was a Project Manager for CUG Engineering Group. I was responsible for engineering projects in the UK and managed a team of engineers.
Education:
Master’s in Project Management

Drumford University
I studied there from 2015 to 2017. I also have a BSc (Hons) Degree in Chemical Engineering.
I studied this degree at the same university from 2012 to 2015.

--------------------------
1.It’s raining, isn’t it? 

A.    Yes, he’s running very fast.

B.    Yes, you should take an umbrella.

C.    Yes, they’re training in the gym.

2. When may Mr. Kim return?

A.    He should be back this afternoon.

B.    Yes, turn left here.

C.    Return your book to the library.

3. Why hasn’t the meeting started?

A.    They’re waiting for the director to get here.

B.    I enjoy the meeting on 2.

C.    Thanks. But I never eat meat.

4. Do you come by bus or by subway?

A.    By subway. It’s much faster.

B.    The waiter will bus the table.

C.    Yes, I like the bus.

5. How much does it cost to park here?

A.    My car is new type.

B.    It’s too dark in here.

C.    Only 5 dollars today.
6. Do you want to play the tennis this weekend?

A.    Yes, there are ten of us.

B.    I can’t. I have to work.

C.    No, I didn’t.

7. This is the great restaurant.

A.    I’m ready to take a rest now.

B.    The waiter is bringing a menu.

C.    I like it too. We should eat here more often.

8. John doesn’t work here anymore, does he?
A.    No, thanks. I don’t want anymore.

B.    No, I haven’t heard about any new work.

C.    No, he retired last year.

9. Where do you keep in the paper?

A.    You can sleep in this room.

B.    In next closet over there.

C.    I’m printing it out, now.

10. What time is your dentist appointment?
A.    I have a bad toothache.

B.    At 2:30.

C.    It was a real disappointment.

11. Who did you have dinner with last night?

A.    Some friends from work.

B.    It’s a lot …

C.    It was a delicious meal.

12. Whose computer is that on the desk?

A.    I have a computer.

B.    Yes, it’s here.

C.    It’s Sarah.

13. The photocopy machine isn’t working.

A.    The photocopy machine isn’t here.

B.    I’ve been working here for quite a while.

C.    We’ll have to call a repair person.

14. Would you call Dr. Smith's office and cancel my appointment?

A.    Certainly, I’ll call right way.

B.    Yes, I can show her for you.

C.    No, this isn’t a doctor office.

15. Who’s reponsible for odering new supplies.

A.    Paper pens in envelopes usually.
B.    Mrs. Brandertdatt.

C.    Here was a big surprise.

16. Could you cash the check for me?

A.    That was the rash decision.

B.    I’m sorry. I don’t have any more money.

C.    I’ll check it for mistake.
17. How many notebooks should I get?

A.    We’ll need about 50.

B.    I know it’s a good book.

C.    Don’t get them wet.

18. Where can I buy some stamps?

A.    Stamps are very expensive.

B.    You should mail the letters today.

C.    There’s a post office on the corner.
19. Where did you buy that suit?

A.    The ban is too long.

B.    At the store downtown.

C.    It’s not an expensive suit.

20. Do you know what time the flight leaves?

A.    Yes, I do.

B.    The train leaves at 1 o’clock.

C.    At 3:20 from Gate 11.

1. Which department do you work in? 

2. What is your colleague like?

3. What is your workspace like? 

4. Do you want your workplace to have an air-conditioner? 

- Yes 

- No 

5. Does your office have enough meeting rooms? 

6. How many times a month do you have budget meetings? 

- Once time 

- Twice times

7. How many times a week do you have lunch in the company canteen? 

- Three times 

- Four times 

- Five times

8. How often do you use the company gym? 

- Rarely 

- Sometimes 

- Usually 

- Always

-----------------
Monday 1/11
Exercise
4B)
1. a lot of
2. any
3. a lot of
4. any
5. much
6. any

5)
1. an - some
2.a - some
3. an - some
4. an - a

6)
1. many - c
2. much - b
3. many - a
4. much - e
5. much - f
6. many - d
------------------------
2/11/2021

cappuccino: được pha chế từ 3 thành phần chính với tỷ lệ đều nhau, bao gồm cà phê Espresso, sữa nóng và sữa sủi bọt
latte: làm từ nguyên liệu chính là Espresso và sữa, trong đó Espresso chiếm 1/3, sữa nóng chiếm 1/3 và 1/3 còn lại là bọt sữa.
flat white:   sự kết hợp giữa espresso và sữa tươi đánh nóng

americano: dòng cà phê từ tách cafe Espresso pha thêm nước với tỉ lệ nhất định.
espresso:  pha bằng máy, sử dụng nước nóng nén ở áp suất cao
omelette: trứng tráng
scrambled eggs: trứng chưng

Roleplay 1:
A: Eco Boxes.

________ speaking.

How can I help you?

B: Hello, my name is Nguyễn Ngọc Thủy Tiên.

I'm calling from Super Sun sushi restaurant

A: Sorry, can you spell your surname for me, please?

B: Yes, it's N-G-U-Y-E-N.

It's pronounced 'Nguyễn'.

A: And the name of the restaurant?

B: It's Super Sun.

That's S-U-P-E-R S-U-N.

A: Thank you.

Can I have your CRN?

B: Yes, it's 05-03-03-93-91.

A: Thank you.

How can I help you?

B: I'd like to order some of your salad and sushi boxes but I can't see the prices in the online catalogue.

A: I see.

Do you have the product reference numbers?

B: Yes, I have them here – SUB01 and SUB02.

How much are the two boxes?

A: The SUB01 costs 20 pounds for 100 boxes.

The SUB02 costs 30 pounds for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: And how much does delivery cost?

A: It's 4 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SUB01 boxes and 200 of the white SUB02 boxes.

Can you deliver by tomorrow?

A: Yes, i can.

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 80 pounds including tax.

Delivery is free of charge for this order.

Can I help you with anything else?

B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.

A: Eco Boxes.

Tiên speaking.

How can I help you?

B: Hello, my name is __________.

I'm calling from _____________

A: Sorry, can you spell your surname for me, please?

B: Yes, it's _________.

It's pronounced __________.

A: And the name of the restaurant?

B: It's _________.

That's__________.

A: Thank you.

Can I have your CRN?

B: Yes, it's__________.

A: Thank you.

How can I help you?

B: I'd like to order some of your ________ boxes but I can't see the prices in the online catalogue.

A: I see.

Do you have the product reference numbers?

B: Yes, I have them here – SAB01 and BBB03.

How much are the two boxes?

A: The SAB01 costs seventeen pounds fifty for 100 boxes.

The BBB03 costs twenty two pounds fifty for 100 boxes.

B: What are the two colours?

A: Blue and white.

B: And how much does delivery cost?

A: It's 6 pounds all orders under 40 pounds and free of charge over 40 pounds. How many boxes do you need?

B: 100 of the white SAB01 boxes and 200 of the white BBB03 boxes.

Can you deliver by tomorrow?

A: I'm very sorry, we can't.

We don't have any white boxes in stock and delivery time is 2 working days. 

But we can send the blue ones by next 2 days

B: OK, I'd like to order those now, please.

A: Certainly, I'll put your order on the system.

B: How much is that in total?

A: The total cost is 62.50 pounds including tax.

Delivery is free of charge for this order.

Can I help you with anything else?

B: No, that's fine.

Thank you for your help.

Goodbye.

A: You're welcome.

Goodbye.

 ----------------------------------
3/11/2021
Exercise

1. There aren't any deliveries today.
2. There isn't a meeting this morning.
3. There isn't any new computer equipment.
4. There aren't any visitors in reception.

WRITING EMAIL
Dear Liudvika Kuliešienė,

Thank you for your enquiry. There is a discount for a large order. If you order €100 or over, I will get 20% off . There are delivery charges. There is a charge for orders €50 and under. Standard delivery costs €4.50 and express delivery costs €6.50. 

Please contact us if you have any questions.

Regards,

Customers Services.
---------------------------
4/11/2021
Exercise 4:
1. f
2. d
3. e
4. a
5. b
6. g
7. h
8. c

Vocabulary
Light buffet
Catering
Catering company
Canapés 
Vegetarian 
Carter - Villiers

---------------------------------------------------
5/11/2021
Review 2

1)
1. deliveries
2. order
3. supplies
4. delivered
5. suppliers
6. order

2A + B)
1. How can i help you? - d
2. I'd like to order some office desks. - g
3. Do you have the product reference number? - c
4. How many small boxes do you need? - b
5. How much are the large boxes? - a
6. How much does delivery cost? - f
7. Can you deliver by Monday morning? - e

3)

1. many
2. much
3. much
4. much
5. many
6. many
7. many
8. much

4)
1. c
2. a
3. b
4. c
5. a
6. a

5)
1. Is there
2. There are
3. There isn't
4. Is there
5. There are
6. There is
7. Are there
8. There is

6)
1. many - there - S
2. many - do - S
3. do - S
4. much - C
5. do - S
6. much - C
7. Does - C
8. Is there - S
9. can - C
----------------------------------------
9/11/2021

Write email
Dear employees,

This week, the new Hong Kong project started and we are now in new teams. Next week, there are new arrangements for all teams, and new work spaces for everyone. In preparation for this on Friday, please follow these instruction:

We appreciate your cooperation. Have a great weekend!

Regards,

Beth Lowry
Office Manager
---------------------------
10/11/2021
Write email

Dear Anthony,

Welcome to the team! Here is a summary of last year's sales report.

At the start, we spent 16,000 on advertising and won a lot of new business in North America. We made progress in areas with lots of competition - Japan, South Korea.

However, we didn't grow of export business. Because our sales targets didn't hit in Europe and customer didn't buy new product immediately.

We built good relationships with new customers in Europe last year. We can increase sales in first six months this year.

Therefore, we need to hire Sales Reps to sell new products in Europe.

Overall, it was a great year. Well done everyone! I look forward to next year.

Best regards,

Thủy Tiên
-----------------------------
11/11/2021

WRITING

1. Yes
2. No
3. Yes
4. Yes
5. No
6. No

Email
Dear team,