Briefing by the Human Resources Department about the company background, workplace rules, and employee guidelines.

Continued managing day tripper bookings and ensuring accuracy of details.

⁠Learned how to create quotation.

Spent time reviewing and analyzing existing quotation files to understand format.

It was slightly difficult to understand how prices and services are arranged in a quotation.

Needed some time to get used to the format and information required in quotations.

Handling daytripper booking as part of my daily task. This includes recording guest information.

continued review past quotation to understand the format.

After lunch break around 3PM, I had a short briefing session with my supervisor. This briefing was focused on how to prepare a proper quotation for quest and group bookings.

I learned the basic structure and important details that need to be included in a quotation.

Handled daytripper booking inquiries.

Received an email form an agent requesting to cancel a booking.

Supervisor guided me on how to cancel a booking in the system.

Continued learning about quotation.

Quotation process is still confusing, but I'm improving with practice.

Handled day tripper booking requests by entering and updating guest information.

Received a task from supervisor to reply an email to client who requested a quotation for a Mountain Climbing Package.

Needed help from my supervisor to make sure the message sounded professional and clear.

Still working on building confidence in replying email.

Managed daytripper bookings as part of my daily routine.

Assigned to send an email to client regarding slot availability for the Mountain Climbing Package.

Received a new task from Director of Sales & Marketing Department to prepare an Entertainment and Complimentary Form for Laetitia's FAM trip at Manukan Island Resort on 3rd - 5th May 2025.

Started gathering details for the form, including guest name, schedule, and planned activity.

Preparing the Entertainment and Complimentary Form was a new task, and I was unfamiliar with the format and requirements.

Needed to ask for clarification from my supervisor and refer to previous samples to ensure everything was done correctly.

Continued Managing daytripper booking as usual by checking and confirming booking details.

Received an email from agent requesting to amend a booking.

Followed supervisor's instruction to learn how to update booking details in the system.

Assigned to read old emails from previous staff to learn and understand the proper way to reply client's email.

Reading old emails was useful but required focus to understanding the tone and format of formal email.

Handled daytripper bookings. Ensuring all guest information was correctly entered.

Given a new task to compile booking records into an excel sheet by month.

Needed to be very careful with data transfer to avoid missing or incorrect entries.

The task enhanced my attention to detail and patience.

I handled the day tripper bookings, responding to new booking requests. I make sure all information was accurate and updated in the booking system to avoid any double bookings or errors.

I updated the booking records in the Excel.

Followed up with a travel agent regarding outstanding payment.

Took time to cross-check the excel to ensure there were no errors or duplicate records.

Managing daytripper bookings.

Updated the Excel sheet with new booking data to ensure records are current and organized by month.

Received an email from a travel agent requesting a booking amendment.

Continued handling daytripper booking as usual by checking and updating reservation details.

Updated the Excel sheet with the latest booking data.

Supervisor taught me on how to prepare an Event Order.

I was assigned to try preparing a sample Event Order to practice what i learned.

It was my first time seeing and preparing an Event Order, so i was unsure about some of the required sections.

Needed to refer to past examples and ask question to understand the format and flow.

This Task helped me improve my attention to detail and document preparation skills.

Continued Managing daytripper booking as my daily routine here.

Updated the excel sheet with new booking.

continued learning about preparing Event Order, including the necessary details such as date, time, total of pax, venue, and services required.

Still adapting to the structure and format of the Event Order, especially knowing what information to include.

Manage daytripper booking as usual by confirming new reservations.

Updated the excel sheet with the latest booking data.

Assigned by the Director of Sales & Marketing department to prepare a Entertainment and Complimentary Form.

Received a new task to learn and assist with preparing a rebate form, which involves price adjustment.

I handled the day tripper bookings, responding to new booking requests. I make sure all information was accurate and updated in the booking system to avoid any double bookings or errors.

I updated the booking records in the Excel.

No challenges faced; the day was calm and manageable.

I handled the day tripper bookings, responding to new booking requests. I make sure all information was accurate and updated in the booking system to avoid any double bookings or errors.

I updated the booking records in the Excel.

Continued Managing daytripper booking as my daily routine here.

Updated the excel sheet with new booking.

continued learning about preparing Quotation.

Continued Handling daytripper booking.

Updated the excel sheet with latest booking data.

Received a phone call from a travel agent to inquiry about a previous booking they made.

Felt slightly nervous when answering the phone call from the agent, as I wanted to give accurate information.

had to respond calmly and check the details carefully before giving any confirmation.

Learned how to stay professional and clear when communicating directly with agents.

Managing daytripper bookings.

Updated the excel sheet with new bookings.

Communicated with a travel agent regarding reservation, providing them with necessary booking information and clarification.

Learned to stay calm and professioanal when dealing with client or agent inquiries.

Handled daytripper booking as part of my daily routine.

Updated the excel sheet with current booking data.

Assisted with preparing a rebate form based on a booking that required a pricing adjustment.

Followed the sample and supervisor's guidance to ensure the form was filled out correctly.

The rebate form required attention to detail to ensure accuracy in booking number and amount.

Received and managed daytripper booking requests from guests through email and WhatsApp.

Processed new daytripper bookings.

Continued handling daytripper bookings as part of my daily routine.

Handled daytripper booking as part of my daily routine.

Updated the excel sheet with current booking data.

Assisted with preparing a rebate form based on a booking that required a pricing adjustment.

I handled the day tripper bookings, responding to new booking requests. I make sure all information was accurate and updated in the booking system to avoid any double bookings or errors.

I updated the booking records in the Excel.

Continued managing daytripper bookings and ensuring all records were properly updated.

Submitted a completed rebate form to the Finance team for processing.

⁠Received emails from two agents — one asking about cancellation advice and another requesting a booking amendment. Replied to both accordingly based on company policies.

Followed up with a travel agent about a pending payment.

Practiced effective communication and problem-solving when handling client inquiries and payment follow-ups.

Submitting the rebate form involved understanding financial processes in tourism businesses, reinforcing what I studied in tourism accounting and operations..

Continued with regular booking tasks—answered guest messages and updated the Excel sheet.

Took time to double-check the entries to make sure everything was still correct.

After the finance team completed the rebate, I processed it in the system for the first time.

I wasn’t sure about the correct steps for rebate processing, since it was my first time. Got guidance from my supervisor, and after that, it went smoothly.

Handled new daytripper booking requests and ensured all information was accurately recorded.

Replied to a client’s email regarding a quotation request and provided the necessary details.

Updated the Excel sheet with the latest bookings and double-checked previous entries

No major issues, but I had to make sure my email response was clear and professional.

Managed daily booking tasks, including checking incoming reservations and confirming guest details in the system.

Received an email from a client requesting a quotation for a 3 days 2 nights stay at Kinabalu Park. I noted down the details and prepared to liaise with the reservations team to gather accurate pricing before replying to the client.

No major issues occurred today, but responding to quotation requests requires careful attention to rates, inclusions, and availability. It highlighted the importance of double-checking details before sending formal replies to clients.

Managed daytripper bookings received today.

Updated the Excel sheet with the latest booking information.

Gained experience in consistently managing bookings, a key part of tourism business administration.

No challenges faced; the day was calm and manageable.

Carried out daily booking management tasks, including checking new reservations and confirming guest details.

Updated the booking records in Excel to reflect the latest data from the day.

Received a booking cancellation request via email from a travel agent. Before proceeding, I replied and politely requested supporting documents such as a medical certificate or official letter. This is to comply with the company’s cancellation policy and ensure proper documentation.

Coordinating the daytrip logistics with other departments reminds me of lessons from Event Planning and Tour Handling subjects—good communication makes everything run smoothly.

Processed and managed incoming daytripper bookings efficiently.

Maintained the Excel sheet by updating new entries and verifying the accuracy of existing data.

Focused on learning how to prepare quotations, reviewing templates and practicing the correct layout.

This exercise enhances my skills in client proposal preparation.

Learning quotation preparation ties in with entrepreneurship skills.

Continued handling daytrip bookings and kept the Excel file up to date.

Cross-checked all booking data carefully to avoid mistakes.

Reviewed old emails to understand how to reply to client inquiries in a professional way.

Studying old emails helped me improve my communication skills and learn professional email formats.

No difficulties today; just focused on improving email skills through review.

Handled daytripper bookings as part of my daily routine.

Updated booking report in Microsoft Excel.

Handled daytripper booking as usual.

Transferred booking details into the Excel file.

Finalized the Entertainment and Complimentary Form that i did yesterday.

After making sure all the information was correct, I brought the forms to the Director of Sales and Marketing for approval and signature.

Once the forms was signed, I scanned it and sent the final version through email to Kinabalu Park Team for further processing and confirmation.

I double-checked all details before emailing the forms to avoid any mistakes, especially since it involved an important event.

Received and managed daytripper booking requests from guests through email and WhatsApp.

Continued handling daytripper bookings as part of my daily task.

Making sure all fixed charged removed in system to avoid double fixed charged occured.

After lunch, I had a short meeting with my supervisor. The meeting was about my current job scope and responsibilities.

During the meeting, my supervisor assigned me with a new task. Starting tomorrow, I need to update daytripper booking every morning in the Whatsapp group. This is to make sure everyone is informed about the daytripper booking on that day.

No major issues today. The new task will require me to be more consistent and alert every morning.

I see that this task is a good responsibilities to improve my time management skills.

Handling bookings as a part of daily task.

Continued managing day tripper bookings and updating guest information.

Shared important daytrip booking information with the relevant team through the WhatsApp group.

I was given the task of copying important files into 100 pen drives. These were to be used for a business trip.

⁠After completing the file transfer, I helped pack the USBs along with souvenirs, which will be brought by the Director of Sales & Marketing for the upcoming outstation program.

⁠The task required focus and patience to ensure each USB was correctly loaded and packed without errors.

⁠The task helped me apply basic organizational and support skills learned in class, especially those related to event preparation

Handled booking tasks as usual to ensure all records are accurate and up to date.

Shared the updated list of daytripper bookings with the operations team through the group WhatsApp.

Updated the Excel sheet with the latest booking details.

Received a cancellation request from a travel agent. I responded to the email and asked them to provide valid supporting documents before the cancellation can be processed.

Had to ensure the cancellation followed policy, which involved waiting for official documentation before taking action.

Continued handling bookings as part of my daily routine.

Continued handling daytripper bookingg received through email and Whatsapp.

Informed the operations team via WhatsApp about a daytripper booking scheduled for today, to ensure all preparations were in place.

Created a proforma invoice and sent it out after confirming all necessary package information.

Manage booking as a daily routine.

Notified the operations team regarding a confirmed day trip to ensure all necessary preparations were in place.

Updated excel with latest daytripper booking data.

Informed the operations team about the day-tripper bookings scheduled for the day to ensure proper preparation and coordination.

Managed new booking inquiries received through email. Replied promptly and recorded guest details accurately.

Prepared and sent a proforma invoice to a travel agent after confirming package details and rates.

Updated the Excel booking sheet with the latest reservation data.

Took time to cross-check the entries to ensure there were no errors or duplicate records.

Began the day with the routine of informing the team about confirmed day-tripper bookings to ensure smooth operations.

Handled incoming bookings through email, responded quickly, and kept the records well-organized.

Drafted and sent out a proforma invoice to a travel agent upon request.

Updated Excel files with the most recent booking information.

Ensuring the Excel records matched email confirmations required close attention and time

Informed the team about the latest day-tripper bookings to make sure all departments were aligned and ready.

Managed and responded to new email bookings from clients and travel agents.

Created a proforma invoice and sent it out after confirming all necessary package information.

Updated Excel sheets with new booking data.

Carried out a final cross-check to ensure no booking was missed or duplicated

Notified the operations team about the current day-tripper bookings to ensure smooth coordination.

Responded to new bookings via email and updated the system with guest information.

Prepared a proforma invoice based on client inquiry and sent it after final checks.

Updated the Excel booking sheet with new data and ensured all entries were up to date.

Required high focus to maintain data accuracy across both system records and Excel sheets

Handling bookings as a part of daily task.

Shared the day-tripper list with the team early in the day to help with guest preparation.

Managed email booking requests, ensuring timely responses and accurate entry into the system.

Created and emailed a proforma invoice to an agent.

Entered new bookings into Excel and did a thorough cross-check to avoid overlapping records

Shared the updated day-tripper booking schedule to the team for smooth guest handling.

Responded to several email inquiries and processed new bookings, updating the system in real-time.

Prepared and sent a proforma invoice to a travel agent, following company format and pricing structure.

Logged new booking information into the Excel spreadsheet carefully

Prepared and sent out the quotation about Mountain Climbing Package to client.

Sent out the day-tripper booking list to the operations team through WhatsApp to help with guest logistics.

Continued handling new bookings via email, making sure all guest information was recorded precisely.

Created a proforma invoice for the agents and made sure pricing and terms were clearly stated.

Entered new booking data into Excel and ensured the file was well-organized.

Performed a thorough cross-check to prevent any discrepancies between emails and record

Began the day with informed the operations team about the day-tripper bookings scheduled for the day to ensure proper preparation and coordination.

Managed new booking inquiries received through email. Replied promptly and recorded guest details accurately.

Prepared and sent a proforma invoice to a travel agent after confirming package details and rates.

Updated the Excel booking sheet with the latest reservation data.

Updated the team on the day-tripper bookings scheduled for today to ensure all departments were informed and prepared for guest arrivals.

I handled the day tripper bookings, responding to new booking requests. I make sure all information was accurate and updated in the booking system to avoid any double bookings or errors.

I updated the booking records in the Excel.

Managed and reviewed daytrip bookings to ensure all reservations were accurate and up to date.

Responded to an email from a travel agent regarding a last-minute request to postpone a confirmed booking. Advised the agent that such changes are not permitted and any cancellation will still incur charges.

The last-minute postponement request created a challenge in maintaining the company's booking policy while ensuring the client relationship is preserved. Needed to handle the situation tactfully to avoid conflict or misunderstanding.

Practical use of tourism operation knowledge, particularly in understanding booking policies and communicating terms and conditions clearly.

Updated the team on the day-tripper bookings scheduled for today to ensure all departments were informed and prepared for guest arrivals.

Continued handling new bookings received via email. Responded to clients promptly and recorded each booking accurately in the system.

Prepared a proforma invoice for a travel agent based on a new booking inquiry. Reviewed all pricing and package details before sending.

Emailed the invoice to agents.

Handled new bookings and ensured all guest details were correctly recorded.

Shared daytripper booking updates with the operations team through our group WhatsApp for smooth coordination.

Updated the booking records in Excel to keep everything organized.

Prepared and emailed a quotation to a client for a 4D3N stay at Manukan Island Resort based on their request.

Learned how to communicate effectively with clients and colleagues, which reflects our studies in customer service and tourism operations.

Keeping accurate records in Excel relates to what I’ve learned in data management during coursework.

Writing the quotation was a good way to apply the theory of travel package structuring and proposal writing we learned in class.

Needed to double-check all package details in the quotation to avoid giving wrong information, which required focus and accuracy.

I managed day tripper bookings by reviewing and confirming reservation as usual to ensure all guest details were accurate.

Updated the booking records in Excel, keeping the data organized and up to date for the team’s use.

I was instructed by the Director of Sales & Marketing to raise a payment request for a CEO’s client who is staying at The LUMA Hotel.

Since it was my first time handling this kind of financial task, I was unsure how to start. but my supervisor patiently guided me step-by-step until I was able to complete the task correctly.

⁠Raising payment requests connects to financial procedures and business communication, which I’m starting to understand better through this experience.

This experience also helped me apply communication skills when asking for help and clarification.

Informed the team about the confirmed day-tripper bookings for the day. This was to ensure everyone was well-prepared and the necessary arrangements were in place.

Continued to manage new bookings received through email. Responded to inquiries promptly and updated the booking system with the latest information.

Prepared a proforma invoice for an agent based on their request. Ensured that the package details and pricing were correctly listed.

Sent the invoice to the agent after a quick review and followed up to confirm receipt.

Updated the team on the day-tripper bookings scheduled for today to ensure all departments were informed and prepared for guest arrivals.

Continued handling new bookings received via email. Recorded each booking accurately in the system.

Prepared a proforma invoice for a travel agent based on a new booking inquiry. Reviewed all pricing and package details before sending.

Emailed the invoice with the agent to confirm everything was in order.

Shared the daily day-tripper booking list with the team to make sure all necessary preparations were made in advance.

Continued to monitor and respond to new booking emails. Ensured that all client details were accurately recorded and saved in the system.

Drafted and sent a proforma invoice for a travel agent. Double-checked the package details and pricing before sending it out.

Updated the excel sheet with latest daytripper booking data.

Began the day by informing the operations team about the confirmed day-tripper bookings. This helped ensure smooth planning for guest services.

Managed incoming bookings via email, recorded them properly, and maintained organized records in the booking system.

Updated the Excel booking sheet with the latest information. Made sure every new entry was recorded properly.

Took time to cross-check the data to avoid duplication or errors.

Continued with my regular task of handling guest bookings.

Updated the team on the day-tripper bookings scheduled for today to ensure all departments were informed and prepared for guest arrivals

⁠Updated the booking records to keep the monthly data well organised and current.

⁠I was assigned by the Director of Sales & Marketing to raise a payment request for an upcoming event, and it had to be settled on the same day.

⁠As my supervisor was on leave and I only saw the email about the task shortly before the end of the workday, I had limited time to complete it.

This was only my second time raising a payment, so I was not fully confident with the steps.

I politely asked assistance from a colleague seated nearby, who kindly guided me through the process. I was grateful for the support and glad I managed to complete the task on time.

Manage booking and update the booking records in excel.

Shared the daily day-tripper booking list with the team to make sure all necessary preparations were made in advance.

Follow up on a pending payment with several travel agents. I emailed the agent to request an update and to confirm if payment had been made.

I also worked on preparing an event order for an upcoming event at Manukan Island Resort. This included listing the services needed and the event details to ensure all departments involved are well informed.

Continued with daily responsibilities involving day tripper booking coordination.

Assigned to cross-check and update booking records from April to June in Excel. This required me to go through previous entries in Excel, identify any missing or incorrect information, and make necessary corrections. It helped ensure that the booking data was accurate and organised for reporting or reference purposes.

Tasked with preparing a quotation for a client who requested a specific package. This quotation included accommodation, activities, and other services. I needed to ensure the quotation was clear, complete, and professionally presented before it was shared with the guest.⁠

Faced some delay while preparing the quotation because I was unsure about the price and whether the requested service was available.

Needed to ask for clarification from my supervisor before completing the quotation.

Handled booking requests as part of my daily routine, ensuring guest details were recorded accurately.

Managed ongoing bookings and updated guest information accordingly in the excel.

Handled day-tripper bookings as part of the daily routine. Ensured all guest details were recorded accurately and confirmed bookings via email.

Updated the Excel database with new booking data. Double-checked entries to avoid errors and maintain smooth operational flow.

Was assigned to prepare a quotation for a client who inquired about a 3 days 2 nights accommodation package at Poring Hot Spring. Gathered relevant pricing, availability, and package details before drafting the quotation.

Sent the quotation to the client after review. Ensured all terms were clear and the pricing breakdown was correct.

Received another email from a different client who requested clarification and a revised quotation for the 3D2N Mount Kinabalu climbing package. Took time to understand their concerns and revised the quotation accordingly.

The day was a bit hectic with multiple inquiries and document preparations, but I managed to stay organized and complete all tasks efficiently. It was a great test of time management.

Updated the team on the day-tripper bookings scheduled for today to ensure all departments were informed and prepared for guest arrivalsContinued to manage guest bookings as part of the daily routine.

Updated the Excel booking sheet with the latest information. Made sure every new entry was recorded properly.

Took time to cross-check the data to avoid duplication or errors.

No major issues occured, but maintaining focus during repetitive tasks like data entry requires discipline and precision.