https://padlet.com/triciastevenson/cxbreakout1group1 What training, upskilling or education resources would be beneficial to improving staff’s willingness and capability to participate in client experience? en-us 2021-12-01 00:20:15 UTC 2021-12-15 04:34:18 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1413312923/6c68243280f2d8d38598474e1dfc11e5/wsp_logo.png https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922015434 - sometimes a reluctance from pursuit managers to engage with junior staff
- Use Pathways to engage junior staff 
- Ask client if they're happy for junior staff member to attend client meetings. 
- prepare junior staff to input into meetings, not just observe. ]]> 2021-12-01 04:34:32 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922015434 triciastevenson https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922018516 Rotate / train up staff on jobs of different size or nature]]> 2021-12-01 04:37:33 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922018516 triciastevenson https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922020322 2021-12-01 04:39:25 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922020322 https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922022416 2021-12-01 04:41:28 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922022416 https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922022594 2021-12-01 04:41:38 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922022594 https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922023364 2021-12-01 04:42:23 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922023364 triciastevenson https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922024336 ensure we do it and talk about it
+ document in process]]> 2021-12-01 04:43:22 UTC https://padlet.com/triciastevenson/cxbreakout1group1/wish/1922024336