Let's Rewind! by Charul Dhingra https://padlet.com/charul10689452/6v8j4j8vs32rp5aa en-us 2023-09-19 13:28:32 UTC 2023-09-20 12:29:15 UTC hello@padlet.com https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712696669 Essential ]]> 2023-09-20 12:17:33 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712696669 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712696818 Better than before. ]]> 2023-09-20 12:17:41 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712696818 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712697113 Not enough 
Not engaged or only for escalation when things goes wrong. ]]> 2023-09-20 12:17:55 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712697113 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698355 There’s some training available for sales and contract managers, but not individually for all personas and maintaining them is hard]]> 2023-09-20 12:18:50 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698355 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698430 More often forgotten]]> 2023-09-20 12:18:52 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698430 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698699 End user engaged via SME and usually central practices. 

Go direct to the users


]]> 2023-09-20 12:19:01 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698699 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698898 Involved late]]> 2023-09-20 12:19:10 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712698898 Limited to requirement , not involved much through the journey https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712699146 2023-09-20 12:19:19 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712699146 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712699351 Certainly there’s scope of improvement. 
Not always involved. 
“What’s in it for me?” is the challenge. ]]> 2023-09-20 12:19:27 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712699351 The tool doesn't solve my problem https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700310 2023-09-20 12:20:05 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700310 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700571 Support for users is via chatter no metrics or clear resolution. Support for people requesting access is not consistently handled]]> 2023-09-20 12:20:18 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700571 It's difficult to find my way around the system https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700788 2023-09-20 12:20:27 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700788 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700959 Missing feedback]]> 2023-09-20 12:20:34 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700959 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700984 Learning material is not updates with every relaese. 
Not able to catch the speed of changes. 
Lot of manual work. ]]> 2023-09-20 12:20:35 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712700984 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701239 Complaints only]]> 2023-09-20 12:20:47 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701239 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701861 Very easy]]> 2023-09-20 12:21:14 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701861 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701996 Often people don’t know where to find training outside of sales team, ad hoc training is provided via demos typically in this sense.]]> 2023-09-20 12:21:20 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712701996 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702307 No]]> 2023-09-20 12:21:32 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702307 Not real quality in the training materials, not updated as frequently based on updates to the system https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702361 2023-09-20 12:21:35 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702361 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702505 A bit outdated]]> 2023-09-20 12:21:40 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702505 Basic, should be more https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702594 2023-09-20 12:21:43 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702594 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702638 Easy to engage using chatter @help but not SLA nor we are equipped with the right knowledge repository 

No or very little self help 

No collaboration between users.  

Euro business hours only but users in the 24 time zone. ]]> 2023-09-20 12:21:45 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712702638 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712703375 No, everyone can access everything. 

That’s also a challenge to answer : “what is important for my role from this learning tutorial or document ?” ]]> 2023-09-20 12:22:12 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712703375 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712703693 We are implementing the 3 LMS system thinking it will save it all]]> 2023-09-20 12:22:26 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712703693 There should be more involvement in program. https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712704448 2023-09-20 12:22:56 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712704448 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712705372 It’s hard to get engagement from geos as it’s on top of day job. Surveys have been used, but often requirements come from projects or support functional teams rather than end user]]> 2023-09-20 12:23:37 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712705372 Usability issues https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712706921 2023-09-20 12:24:43 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712706921 https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712707369 There is no single business sponsor for Salesforce as it spans multiple groups. Salesforce is a tool sponsors normally focus on a process or data.]]> 2023-09-20 12:25:02 UTC https://padlet.com/charul10689452/6v8j4j8vs32rp5aa/wish/2712707369